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Aged Care Rules 2025
In force
Administered by
Department of Health, Disability and Ageing
This item is authorised by the following title:
Aged Care Act 2024
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F2025L01173
24 September 2025
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Chapter 1—Introduction
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Part 1—Preliminary
1-5 Name
2-5 Commencement
3-5 Authority
4-5 Simplified outline of this instrument
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Part 2—Definitions
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Division 1—Definitions—general
5-5 Definitions
6-5 References to actions taken or statements given
6-15 Nominating restrictive practices nominees
6-20 Meaning of restrictive practices substitute decision-maker
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Division 2—Matters prescribed for definitions in section 7 of the Act
7-1 Accommodation bond
7-2 Accommodation bond balance
7-3 Accommodation charge
7-8 Approved needs assessors
7-11 Cost
7-12 Direct care
7-13 Entry contribution
7-14 Entry contribution balance
7-17 Entry day
7-19 Homeowner
7-20 Lifetime cap
7-21 Price charged
7-22 Serious injury or illness
7-23 Service delivery branch
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Part 3—Aged care service list
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Division 1—Preliminary
8-5 Aged care service list
8-10 Subsidy basis
8-12 Service types
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Division 2—Home support service types
8-15 Allied health and therapy
8-20 Assistance with transition care
8-25 Care management
8-30 Community cottage respite
8-35 Domestic assistance
8-40 Hoarding and squalor assistance
8-45 Home maintenance and repairs
8-50 Home or community general respite
8-55 Meals
8-60 Nursing care
8-65 Nutrition
8-70 Personal care
8-75 Restorative care management
8-80 Social support and community engagement
8-85 Therapeutic services for independent living
8-90 Transport
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Division 3—Other specified matters for home support service types
8-95 All service types must be delivered in a home or community setting
8-100 Other specified matters—service types that can only be delivered under specialist aged care programs
8-105 Other specified matters—other service types
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Division 4—Assistive technology service types
8-110 Equipment and products
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Division 5—Other specified matters for assistive technology service types
8-115 All service types must be delivered in a home or community setting
8-120 Other specified matters for assistive technology service types
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Division 6—Home modifications service types
8-125 Home adjustments
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Division 7—Other specified matters for home modifications service types
8-130 All service types must be delivered in a home or community setting
8-135 Other specified matters for home modifications service types
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Division 8—Residential care service types
8-140 Residential accommodation
8-145 Residential everyday living
8-150 Residential non-clinical care
8-155 Residential clinical care
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Division 9—Other specified matters for residential care service types
8-160 Service types must be delivered in a residential care home
8-165 Other specified matters for residential care service types
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Part 4—Other key concepts
11-5 Provider registration categories
11A-5 Delivery of funded aged care services
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Part 5—Aged Care Code of Conduct
14-1 Purpose of this Part
14-5 Requirements
14-10 Application of requirements
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Part 6—Aged Care Quality Standards
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Division 1—Purpose and application
15-1 Purpose of this Division
15-5 Application of standards
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Division 2—The standards
15-10 Standard 1—The individual
15-15 Standard 2—The organisation
15-20 Standard 3—The care and services
15-25 Standard 4—The environment
15-30 Standard 5—Clinical care
15-35 Standard 6—Food and nutrition
15-40 Standard 7—The residential community
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Part 7—Reportable incidents and restrictive practices
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Division 1—Reportable incidents
16-5 Defining and clarifying expressions relating to reportable incidents
16-10 Acts, omissions and events that are not reportable incidents—general
16-15 Acts, omissions and events that are not reportable incidents—use of restrictive practices in a home or community setting
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Division 2—Restrictive practices
17-5 Practices and interventions that are restrictive practices in relation to individuals
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Part 8—Supporters
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Division 1—Actions and duties of supporters
28-5 Role of guardians etc—prescribed classes of persons
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Division 2—Registration of supporters
37-5 Registration of supporters—matters the System Governor must take into consideration
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Chapter 2—Entry to the Commonwealth aged care system
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Part 1—Introduction
55-5 Simplified outline of this Chapter
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Part 2—Eligibility for entry
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Division 1—Applying for access to funded aged care services
56-5 Classes of persons who may apply on behalf of individuals
57-5 Period for deciding whether to make eligibility determinations
58-5 Information to be provided for eligibility determinations
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Division 2—Aged care needs assessments and reassessments
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Subdivision A—Aged care needs assessments
62-5 Assessment tool
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Subdivision B—Aged care needs reassessments
64-5 Significant changes in circumstances
64-10 Other circumstances
64-15 Information for reassessments in other circumstances
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Division 3—Approval of access to funded aged care services
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Subdivision A—General
65-5 Approval of services in service types for individuals
65-10 Eligibility requirements—service group home support
65-15 Eligibility requirements—service groups assistive technology and home modifications
65-20 Eligibility requirements—service group residential care
65-30 Period for making decisions
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Subdivision B—Period of effect of approval
71-5 Alternative entry—when access approval takes effect—circumstances and period for making application
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Part 3—Classification
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Division 1—Classification assessments
75-5 Circumstances in which classification assessment not required
76-10 Assessment tools and other requirements for classification assessments required under subsection 75(1) or (2) of the Act and carried out by approved needs assessors
76-15 Circumstances and information for classification assessments required under paragraph 75(1)(a) or subsection 75(2) of the Act and carried out by the System Governor
76-20 Circumstances and information for classification assessments required under paragraph 75(1)(b) of the Act (on application for classification reassessment) and carried out by the System Governor
76-25 Classification assessments for classification type ongoing for service group residential care—skills, qualifications and other requirements for approved needs assessors
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Division 2—Classification decisions
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Subdivision A—Period for making classification decisions
78-5 Period for making classification decisions
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Subdivision B—Period of effect of classification levels
80-5 Purpose of this Subdivision
80-10 Service group home support—classification type ongoing
80-15 Service group home support—classification type short-term
80-20 Service group assistive technology—classification type ongoing
80-25 Service group assistive technology—classification type short-term
80-30 Service group home modifications—classification type short-term
80-35 Service group residential care—classification type ongoing
80-40 Service group residential care—classification type short-term
80-45 Service group home support, assistive technology or residential care—classification type hospital transition
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Subdivision C—Maximum period of effect of classification levels
80-50 Purpose of this Subdivision
80-55 Service group home support—classification type short-term—classification level SAH restorative care pathway
80-57 Service group home support—classification type short-term—classification level SAH end-of-life pathway
80-60 Service group residential care—classification type short-term
80-65 Service group home support, assistive technology or residential care—classification type hospital transition
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Division 3—Classification levels and procedures
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Subdivision A—Introduction
81-5 Purpose of this Division
81-7 Meaning of home support compounding factors
81-8 Meaning of residential care compounding factors
81-9 Scientific population study for residential care compounding factors
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Subdivision B—Classification levels and criteria
81-10 Service group home support—classification type ongoing
81-15 Service group home support—classification type short-term
81-17 Service group home support—classification type hospital transition
81-20 Service group assistive technology—classification type ongoing
81-25 Service group assistive technology—classification type short-term
81-27 Service group assistive technology—classification type hospital transition
81-30 Service group home modifications—classification type short-term
81-35 Service group residential care—classification type ongoing
81-40 Service group residential care—classification type short-term
81-42 Procedure for deciding initial classification levels for individuals for the classification types ongoing and short-term for the service group residential care
81-45 Service group residential care—classification type hospital transition
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Part 4—Prioritisation
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Division 1—Prioritisation assessments
84-5 When prioritisation assessments not required for classification type ongoing for service group home support
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Division 2—Priority category decisions
86-5 All service groups—period in which priority category decisions must be made
86-10 Service group residential care—priority category 1—areas
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Division 3—Priority categories for classification types for service groups
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Subdivision A—Service group home support
87-5 Priority categories and eligibility criteria for classification type ongoing
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Subdivision B—Service groups assistive technology and home modifications
87-7 Priority categories and eligibility criteria
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Division 4—Circumstances for urgency ratings—service group residential care
87-10 Classification type ongoing
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Part 5—Place allocation
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Division 1—Allocation of places to individuals
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Subdivision A—Allocation of places to individuals
92-5 When allocation of places to individuals does not apply for classification type ongoing for service group home support
92A-5 When a place is in effect—period for start day
92A-10 When a place ceases to have effect
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Subdivision B—Method for allocation
93-5 Purpose of this Subdivision
93-10 Classification type ongoing for the service group home support—method for deciding order of allocation
93-12 Classification type ongoing for the service group home support—method for assigning places to priority categories
93-13 Classification type ongoing for the service group home support—method for working out wait time factor
93-14 Classification type ongoing for the service group home support—method for System Governor determination of target classification type wait time
93-15 Classification types ongoing and short-term for the service group assistive technology—method for deciding order of allocation
93-20 Classification type short-term for the service group home modifications—method for deciding order of allocation
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Division 2—Allocation of a place to registered providers for certain specialist aged care programs
95-5 Allocation of a place—System Governor may invite application for allocation of TCP place
95-10 Allocation of a place—application for allocation of a TCP place
95-15 Allocation of a place—matters of which System Governor must be satisfied before allocating TCP place
97-5 When a place is in effect—basic rules
97-10 When a place is in effect—temporary cessation
97-15 When a place is in effect—permanent cessation
97-25 When a place is in effect—reallocation of TCP place
98-5 Transfer of places
99-5 Conditions that apply to an allocated place
101-5 System Governor decision on whether to vary a condition—matters to which System Governor must have regard
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Chapter 3—Provider registration
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Part 1—Introduction
104-1 Simplified outline of this Chapter
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Part 2—Provider registration and residential care home approval process
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Division 1—Applications for registration and registration decisions
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Subdivision A—Application fees, information for applications and decision making periods
104-5 Application for registration—application fee
104-15 Application for registration—other information
105-5 Application for registration—period for making decision
107-5 Application for renewal of registration—application fee
108-5 Application for renewal of registration—period for making decision
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Subdivision B—Provider registration category specific requirements
109-5 Provider registration categories for which audit findings or prescribed circumstances are required
109-10 Circumstances in which audit findings are not required—health service standards assessments
109-15 Circumstances if audit finds nonconformance
109-25 Other requirements—delivery of funded aged care services in certain circumstances
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Division 2—Audit requirements
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Subdivision A—Purpose of this Division
110-5 Purpose of this Division
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Subdivision B—How audits must be conducted—general
110-13 Audit must be conducted
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Subdivision C—How audits must be conducted—assessments of approved residential care homes
110-26 Assessments—approved residential care homes
110-28 Preliminary assessment report of home assessment
110-30 Final assessment report of home assessment
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Subdivision D—How audits must be conducted—attendance at a service delivery location for home or community setting
110-32 Attendance at a service delivery location—home or community setting
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Subdivision E—How audits must be conducted—final audit report
110-38 Final audit reports
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Subdivision F—Type and scope of audits and other matters
110-40 Type and scope of audits for provider registration categories
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Subdivision G—Fees payable for an audit
110-45 Audit fee—audit in connection with registration
110-47 Audit fee—audit in connection with registration renewal
110-49 Audit fee—audit in connection with variation of registration
110-5 Audit fee—refunds
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Subdivision H—Audit timeframes
110-53 Audit timeframes for provider registration categories
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Division 3—Applications for approval of residential care homes
111-5 Application fee
111-10 Information for residential care homes
112-5 Period for making decision
113-5 Approval of residential care homes
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Division 4—Notice of decisions and other provisions
114-5 Other matters for notices of decisions to register or renew
117-5 Deemed registration—classes of entity
117-10 Deemed registration—other matters for determinations of deemed registration
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Part 3—Variations, suspensions and revocations of registration
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Division 1—Variations, suspensions and revocations
124-5 Application fee—variation to add provider registration categories
124-10 Application fee—variation to remove provider registration categories
133-5 Classes of persons who must not be appointed as eligible advisers
133-10 Matters to be taken into account in specifying period within which eligible adviser must be appointed
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Division 2—Variations, suspensions and revocations of approvals of residential care homes
136-5 Variation of approval on Commissioner’s own initiative—bed availability
137-10 Variation of approval on application by registered provider—bed availability
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Division 3—Provider Register
141-10 Other matters that must be included in the Provider Register—registered providers
141-15 Other matters that may be included in the Provider Register—former registered providers
141-20 Other matters that must be included in the Provider Register—responsible persons and aged care workers against whom banning orders are in force
141-22 Other matters that may be included in the Provider Register—responsible persons and aged care workers against whom banning orders were in force
141-25 Corrections of the Provider Register
141-30 Publication of the Provider Register
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Chapter 4—Conditions on provider registration
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Part 1—Introduction
142-1 Simplified outline of this Chapter
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Part 3—Rights and principles
144-1 Kinds of providers to which the conditions apply
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Part 4—Delivery of funded aged care services
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Division 1—Aged Care Quality Standards
146-5 Kinds of providers to which the condition applies
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Division 2—Continuous improvement
147-5 Kinds of providers that must demonstrate capability and commitment
147-10 Kinds of providers that must have a continuous improvement plan
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Division 3—Delivery of funded aged care services
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Subdivision A—Kinds of provider to which the condition applies
148-5 Kinds of providers to which the condition applies
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Subdivision B—Requirements for delivering funded aged care services
148-10 Purpose of this Subdivision
148-15 All registered providers—preventing damage to an individual’s property
148-20 Providers delivering services under provider registration category home and community services or personal and care support in the home and community—requirements for meals, snacks and drinks
148-25 Providers delivering services under provider registration category home and community services, assistive technology and home modifications or advisory and support services—requirements for service delivery equipment
148-30 Providers delivering services under provider registration category home and community services, assistive technology and home modifications or advisory and support services—requirements for personal protective equipment, infection prevention and control
148-33 Providers delivering services under provider registration category residential care—services that must be delivered
148-35 Providers delivering services under the TCP—services that must be delivered
148-40 Providers delivering short-term funded aged care services through the service group home support—services that must be delivered
148-45 Providers delivering certain funded aged care services through the service group home support—requirements for the service home support care management
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Subdivision C—Requirements for service agreements
148-60 Purpose of this Subdivision
148-65 Requirements for service agreements—general
148-70 Requirements for service agreements—contents
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Subdivision D—Requirements for care and services plans
148-75 Purpose of this Subdivision
148-80 Requirements for care and services plans—general
148-81 Requirements for care and services plans—restorative care partner to be responsible for care and services plans in certain circumstances
148-85 Requirements for care and services plans—contents for all individuals (other than individuals accessing services through the service group residential care)
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Division 4—Starting and ceasing the provision of funded aged care services and continuity of those services
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Subdivision A—Preliminary
149-5 Requirements relating to starting and ceasing the provision of funded aged care services and continuity of those services
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Subdivision B—Start notifications
149-10 Requirements for start notifications—general
149-15 Requirements for start notifications—provision to System Governor and Commissioner
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Subdivision C—Cessation notifications
149-20 Requirements for cessation notifications—general
149-25 Requirements for cessation notifications—provision to System Governor and Commissioner
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Subdivision D—Ceasing delivery of funded aged care services (other than services delivered in an approved residential care home)
149-30 Application of this Subdivision
149-35 Requirements for ceasing delivery of funded aged care services - general
149-40 Requirements for ceasing delivery of funded aged care services—notice to individual about cessation of services
149-45 Requirements for ceasing delivery of funded aged care services—notice to individual about unspent portions
149-46 Requirements for ceasing delivery of funded aged care services—notice to new registered provider about account balances
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Subdivision E—Security of tenure for individuals accessing funded aged care services in an approved residential care home
149-50 Application of this Subdivision
149-55 Security of tenure—general
149-60 Security of tenure—circumstances where registered provider may ask an individual to leave an approved residential care home
149-65 Security of tenure—notice requirements
149-70 Security of tenure—movement of individuals
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Subdivision F—Continuity of funded aged care services
149-75 Continuity of care plan
149-80 Transfer of records between registered providers
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Part 5—Conditions relating to financial matters
150A-1 Requirements for refundable deposit register
150A-3 Kinds of providers to which the condition applies
150A-5 Refundable deposit register to include information about refundable deposit paid and refundable deposit balances held
150A-15 Refundable deposit register to include information about refundable deposit balances refunded
150A-20 Refundable deposit register to include information about accommodation bond balances held by the registered provider
150A-25 Refundable deposit register to include information about accommodation bond balances refunded
150A-30 Refundable deposit register to include information about entry contributions paid and entry contribution balances held
150A-35 Refundable deposit register to include information about entry contributions balances refunded
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Part 6—Aged care workers
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Division 1—Workforce and aged care worker requirements
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Subdivision A—Kinds of provider to which the condition applies
152-5 Kinds of provider to which the condition applies
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Subdivision B—Worker screening requirements
152-10 Purpose of this Subdivision
152-15 Responsible persons of registered providers delivering services other than under CHSP or NATSIFACP
152-16 Responsible persons of registered providers delivering services only under CHSP, NATSIFACP, or CHSP and NATSIFACP
152-17 Responsible persons of other registered providers
152-20 Aged care workers delivering services other than under CHSP or NATSIFACP
152-21 Aged care workers delivering services only under CHSP, NATSIFACP, or CHSP and NATSIFACP
152-22 Other aged care workers
152-25 Police certificates
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Subdivision C—Qualifications and training requirements
152-35 Qualifications and training requirements
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Division 2—Vaccination
153-5 Kinds of provider to which the condition applies
153-10 Requirements for providing access to vaccinations
153-15 Other vaccinations
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Part 7—Information and access
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Division 1—Personal information and record keeping
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Subdivision A—Purpose of this Division
154-1 Purpose of this Division
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Subdivision B—Information provided to an individual
154-2 Requirement to keep and retain information provided to an individual
154-3 Requirement to correct personal information
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Subdivision C—Vaccination
154-5 Application of this Subdivision to certain registered providers
154-10 Records about service staff—influenza vaccinations
154-15 Records about service staff—COVID-19 vaccinations
154-20 Records about individuals receiving residential care—influenza vaccinations
154-25 Records about individuals receiving residential care—COVID-19 vaccinations
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Subdivision D—Quality indicators
154-105 Application of Subdivision to certain registered providers
154-110 Requirements for records on quality indicators
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Subdivision E—Incidents
154-150 Records about details of incidents
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Subdivision F—Complaints and feedback
154-200 Application of Subdivision to feedback received
154-205 Requirements for records of complaints and feedback
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Subdivision G—Prudential and financial
154-300 Requirement to keep and retain financial and prudential reports
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Subdivision H—CHSP
154-400 Application of Subdivision
154-405 Requirements for records
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Subdivision J—NATSIFACP
154-500 Application of Subdivision
154-505 Requirements for records
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Subdivision K—Multi-Purpose Service Program
154-605 Application of Subdivision to certain registered providers
154-610 Requirements for records
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Subdivision L—Transition Care Program
154-650 Application of Subdivision to certain registered providers
154-665 Requirements for records
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Subdivision M—Governing bodies
154-700 Records about independent non-executive members of a governing body
154-705 Records about members of a governing body with clinical care provision experience
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Subdivision N—Advisory bodies
154-800 Records about the quality care advisory body
154-805 Records about the consumer advisory body
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Subdivision P—Worker screening
154-900 Records of responsible persons
154-905 Records of aged care workers
154-910 How long records required by sections 154-900 and 154-905 to be kept
154-915 Copies of records relating to allegations of misconduct
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Subdivision Q—Delivery and continuity of funded aged care services
154-1000 Requirement to keep and retain records relating to continuity of funded aged care services
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Subdivision R—Status of service delivery branches
154-1100 Requirement to keep and retain records about service delivery branches
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Subdivision S—Claims for subsidy
154-1200 Application of this Subdivision
154-1205 Requirement to keep and retain records which enable claims for payment of subsidy to be verified
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Subdivision T—Compliance
154-1300 Requirement to keep and retain records relating to compliance
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Division 2—Provision of information to individuals
155-1 Purpose of this Division
155-5 Kind of information to be provided and explained
155-15 Information to be provided and explained—Statement of Rights
155-20 Information to be provided—information to assist individuals to choose funded aged care services that best meet their needs
155-25 Information to be provided—clear and understandable invoices
155-30 Information to be provided—information about a registered provider’s management and use of refundable deposits
155-35 Information to be provided—to prospective individuals
155-36 Information to be provided—statement of audited accounts
155-40 Information to be provided—monthly statement
155-45 Information to be given—final monthly statement
155-50 Information to be provided—individualised budget
155-55 Information to be provided—general information for individuals accessing any funded aged care services
155-60 Information to be provided—general information for individuals accessing funded aged care services in a home or community setting
155-65 Information to be provided—general information for individuals accessing funded aged care services in an approved residential care home
155-70 Information to be provided—information about the financial position of a registered provider registered in a provider registration category other than residential care
155-80 Information to be provided—pricing information (by way of publication)
155-85 Requirements for allowing and facilitating access to information held about an individual
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Division 3—Access by supporters etc.
156-5 Access to individuals
156-10 Access to settings
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Part 8—Governance
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Division 1—Membership of governing bodies
157-5 Kinds of provider to which the independent non-executive members requirement applies
157-10 Kinds of provider to which the clinical care provision experience requirement applies
157-15 Kinds of providers to which other governing body requirements apply
157-20 Application for determination that certain conditions do not apply—other matters that the Commissioner may take into account
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Division 2—Advisory body requirements
158-5 Kinds of provider to which the quality care advisory body condition applies
158-10 Requirements for membership of quality care advisory body
158-15 Requirements for reports of quality care advisory body
158-20 Kinds of provider to which the consumer advisory bodies condition applies
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Part 9—Restrictive practices—approved residential care homes
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Division 1—Preliminary
162-5 Kinds of provider to which the condition applies
162-10 Requirements relating to the use of restrictive practices
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Division 2—Requirements relating to the use of restrictive practices
162-15 Requirements for the use of any restrictive practice
162-20 Additional requirements for the use of restrictive practices other than chemical restraint
162-25 Additional requirements for the use of restrictive practices that are chemical restraint
162-30 Requirements while restrictive practice being used
162-35 Requirements following emergency use of restrictive practice
162-40 Requirements relating to nominations of restrictive practices nominees
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Division 3—Requirements relating to behaviour support
162-45 Requirement for behaviour support plans
162-50 Requirements for behaviour support plans—alternative strategies for addressing behaviours of concern
162-55 Requirements for behaviour support plans—if use of restrictive practice assessed as necessary
162-60 Requirements for behaviour support plans—if restrictive practice used
162-65 Requirements for behaviour support plans—if need for ongoing use of restrictive practice indicated
162-70 Requirement to review and revise behaviour support plans
162-75 Requirement to consult on behaviour support plans
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Division 4—Immunity from civil or criminal liability in relation to the use of a restrictive practice in certain circumstances
163-5 Giving of informed consent by certain persons or bodies
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Part 10—Management of incidents and complaints
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Division 1—Incident management
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Subdivision A—Preliminary
164-1 Kinds of provider to which the condition applies
164-5 Requirements relating to incident management
164-10 Incidents to which this Division applies
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Subdivision B—Implementing and maintaining an incident management system
164-15 Requirements for system—objects
164-20 Requirements for system—general
164-25 Requirements for system—recording details of incidents
164-30 Requirements for system—data collection and analysis
164-35 Requirements for registered providers
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Subdivision C—Managing and preventing incidents
164-40 Requirements for managing incidents
164-45 Requirements for improving management of incidents and taking reasonable steps to prevent incidents
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Division 2—Complaints, feedback and whistleblowers
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Subdivision A—Preliminary
165-5 Purpose of this Part
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Subdivision B—Implementing and maintaining a complaints and feedback management system
165-10 Objects of this Subdivision
165-15 Requirements for system—general
165-20 Requirements for registered providers
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Subdivision C—Managing complaints and feedback
165-25 Requirements for complaints management and resolution
165-30 Requirements for feedback management and resolution
165-35 Other requirements relating to complaints and feedback
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Subdivision D—Implementing and maintaining a whistleblower system and maintaining a whistleblower policy
165-40 Objects of this Subdivision
165-45 Requirements for system—general
165-50 Requirements for registered providers—general
165-55 Requirements for registered providers—whistleblower policy
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Subdivision E—Managing disclosures that qualify for protection under section 547 of the Act
165-60 Requirements for managing disclosures
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Chapter 5—Registered provider, responsible person and aged care worker obligations
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Part 1—Introduction
165A-1 Simplified outline of this Chapter
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Part 2—Obligations relating to reporting, notifications and information
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Division 1—Preliminary
165A-2 No limitation on other requests
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Division 2—Reportable incidents
165A-5 Purpose of this Subdivision
165A-10 Application of Subdivision to registered providers
165A-15 Registered provider must notify reportable incidents in accordance with this Subdivision
165A-20 Registered provider must ensure that aged care workers notify reportable incidents
165A-25 Priority 1 notice must be given within 24 hours
165A-30 Priority 2 notice must be given within 30 days
165A-35 Reporting not required in certain circumstances
165A-40 Significant new information must be notified
165A-45 Final report about reportable incident must be given if required
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Division 3—Provider obligation—reporting to particular persons
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Subdivision A—Vaccinations
166-5 Application of Subdivision to certain registered providers
166-10 Reports about service staff—influenza vaccinations
166-15 Reports about service staff—COVID-19 vaccinations
166-20 Reports about individuals receiving residential care—influenza vaccinations
166-25 Reports about individuals receiving residential care—COVID-19 vaccinations
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Subdivision B—Quality indicators
166-105 Application of Subdivision to certain registered providers
166-110 Requirement to provide a quality indicators report
166-112 Requirements for the collection of information for quality indicators reports—measurements and assessments
166-115 Timeframes for reporting under this Subdivision
166-120 Quality indicator—pressure injuries
166-125 Quality indicator—restrictive practices
166-130 Quality indicator—unplanned weight loss
166-135 Quality indicator—falls and major injury
166-140 Quality indicator—medication management
166-145 Quality indicator—activities of daily living
166-150 Quality indicator—incontinence care
166-155 Quality indicator—hospitalisation
166-160 Quality indicator—workforce
166-165 Quality indicator—Consumer Experience Assessment
166-170 Quality indicator—Quality of Life Assessment
166-175 Quality indicator—allied health
166-180 Quality indicator—lifestyle officers
166-185 Quality indicator—enrolled nursing
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Subdivision C—Complaints and feedback management report
166-205 Application of Subdivision
166-210 Requirements for reporting information relating to complaints and feedback management
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Subdivision D—Complaints and feedback information on request
166-215 Application of Subdivision to all registered providers
166-220 Requirements for reporting information on request relating to complaints and feedback management
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Subdivision E—Prudential and financial
166-310 Aged care financial report—general
166-315 Aged care financial report—provision of a financial support statement
166-320 Aged care financial report—what is a financial support statement
166-325 Aged care financial report—permitted uses reconciliation
166-335 Aged care financial report—care minutes performance statement
166-340 Quarterly financial report
166-345 Aged care financial report—general purpose financial report
166-350 Aged care financial report—general purpose financial report audit requirements
166-355 Financial and prudential reports—reporting period
166-360 Aged care financial report—annual prudential compliance statement—general
166-365 Annual prudential compliance statement—information about refundable deposits, accommodation bonds and entry contributions that must be included
166-375 Annual prudential compliance statement—information about other fees that must be included
166-380 Annual prudential compliance statement—Financial and Prudential Standards
166-385 Annual prudential compliance statement—audit requirements
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Subdivision F—CHSP
166-600 Application of Subdivision
166-605 Annual financial declaration statement
166-610 Monthly performance report
166-615 Annual wellness and reablement report
166-620 Compliance report
166-625 Service delivery report
166-627 Exemption process for certain reports
166-628 Child safety compliance statement
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Subdivision G—NATSIFACP
166-630 Application of Subdivision
166-635 Annual financial declaration statement
166-640 Audited income and expenditure report
166-645 Service activity report
166-646 Child safety compliance statement
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Subdivision H—Multi-Purpose Service Program
166-720 Application of Subdivision to certain registered providers
166-725 Annual activity report
166-730 Annual statement of financial compliance and income and expenditure
166-735 Service demographics report
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Subdivision J—Transition Care Program
166-740 Application of Subdivision to certain registered providers
166-745 Annual accountability report
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Subdivision K—Governing bodies
166-800 Application of this Subdivision
166-805 Governing bodies must prepare and provide statements
166-810 Requirements for certain registered providers to give information relating to reporting periods
166-815 Service provided during part only of reporting period
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Subdivision L—Registered nurses
166-850 Application of this Subdivision
166-855 Reporting requirements relating to registered nurses
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Subdivision M—Status of service delivery branches
166-900 Application of this Subdivision
166-905 Reporting requirements relating to service delivery branches
166-910 Report for opening of a service delivery branch
166-915 Report for change to a service delivery branch
166-920 Report for merger of service delivery branches
166-925 Report for closure of a service delivery branch
166-930 Report if provider no longer intends to open, merge or close service delivery branch
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Subdivision N—Pricing information
166-1000 Application of this Subdivision
166-1005 Pricing information
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Part 3—Provider obligation—notifying of change in circumstances
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Division 1—Obligation to notify
167-5 Purpose of this Part
167-10 Notifying the Commissioner—kinds of registered providers and changes
167-15 Notifying the System Governor—circumstances
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Division 2—Changes in circumstances
167-20 Suitability of a registered provider
167-25 Suitability of a responsible person of a registered provider
167-30 Change of responsible persons of a registered provider
167-35 Organisation arrangements of a registered provider
167-40 Governance arrangements of a registered provider
167-45 Change relating to the scale of operations of a provider
167-50 Changes relating to intended service types
167-55 Changes relating to arrangements with associated providers
167-60 Changes relating to financial and prudential matters
167-65 Changes relating to liquidity
167-70 Changes relating to approved residential care homes
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Part 4—Responsible person obligation—change in circumstances relating to suitability
169-5 Kinds of registered provider to which the obligation applies
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Part 5—Obligations relating to suitability of responsible persons
172-5 Kinds of registered provider to which the obligation applies
172-10 Requirements for records of suitability matters
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Part 6—Obligations relating to aged care workers etc.
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Division 1—Registered nurses
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Subdivision A—Preliminary
175-5 Specialist aged care programs to which the registered nurse obligation does not apply—MPSP and TCP
175-10 Purpose of this Division
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Subdivision B—Process for granting exemptions
175-15 Application for exemption
175-20 System Governor may request further information or documents
175-25 Decision whether to grant exemption
175-30 Notice of decision
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Subdivision C—Revocation of exemptions
175-45 Revocation on request
175-50 Revocation on other grounds
175-55 Notice of decision
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Division 2—Delivery of direct care
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Subdivision A—Delivery of direct care—mainstream providers
176-5 Kinds of provider to which the obligation applies, and requirements
176-10 Application of this Subdivision
176-15 Care minutes that must be delivered
176-20 Average numbers of care minutes
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Subdivision B—Delivery of direct care—NATSIFACP providers
176-25 Kinds of provider to which the obligation applies, and requirements
176-30 Application of this Subdivision
176-35 Care minutes that must be delivered—NATSIFACP providers
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Part 7—Other obligations—cooperation with other persons
177-10 Giving data or records to the Pricing Authority
177-15 Allowing access by the Pricing Authority to certain persons
177-20 Allowing access by the Pricing Authority to residential care homes
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Chapter 6—Obligations of operators of aged care digital platforms
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Part 1—Introduction
187-1 Simplified outline of this Chapter
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Part 2—Obligations
188-1 Duty of operators of aged care digital platforms
189-1 Notifying Commissioner of operation of aged care digital platforms
189-5 Managing complaints
189-10 Managing reportable incidents
189-15 Reporting requirements
189-18 Reporting changes to the Commissioner
189-20 Keeping and retaining records, etc.
189-25 Disclosing information included in records, etc.
189-30 Correcting records, etc.
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Chapter 7—Funding of aged care services—Commonwealth contributions
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Part 1—Introduction
190-5 Simplified outline of this Chapter
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Part 2—Subsidy for home support
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Division 1—Person-centred subsidy
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Subdivision AA—Eligibility
191-5 Ineligible funded aged care services
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Subdivision A—Available ongoing home support account balance
193-5 Quarterly rollover credit
193-15 Circumstances for no credits
193-20 Circumstances for ceasing of account
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Subdivision B—Base individual amounts
194-5 Classification type ongoing
194-10 Classification type short-term
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Subdivision C—Available short-term home support account balance
195-1 Number of days for initial credit
195-3 Circumstances, day and amount for other credit
195-10 Circumstances for ceasing of account
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Subdivision D—Primary person-centred supplements
196-5 Purpose of this Subdivision
196-10 Primary person-centred supplements
196-12 Primary person-centred supplements for classification type short-term—circumstances for applicability (general)
196-15 Oxygen supplement—circumstances for applicability and amount
196-20 Enteral feeding supplement—circumstances for applicability and amount
196-25 Veterans’ supplement—circumstances for applicability and amount
196-30 Dementia and cognition supplement—circumstances for applicability and amount
196-35 Top-up supplement—circumstances for applicability and amount
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Division 2—Provider-based subsidy
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Subdivision A—Eligibility
201-5 Eligible funded aged care services
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Subdivision B—Available service delivery branch account balance
203-10 Amount to be credited in first and second quarters of active operation—number of days for calculation
203-11 Time before which registered provider must give start notification
203-12 Amount to be credited for provider-based supplement starting to apply—number of days for calculation
203-15 Rollover credits
203-25 Circumstances for ceasing of account
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Subdivision C—Base provider amount
204-5 Classification type ongoing
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Subdivision D—Provider-based supplements
205-5 Care management supplement
205-10 Care management supplement—applicability
205-15 Care management supplement—amount
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Part 3—Subsidy for assistive technology
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Division 1—Eligibility
209-5 Excluded classification levels
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Division 2—Available assistive technology account balance
211-5 Account period for classification type ongoing
211-10 Account period for classification type short-term
211-15 Day and amount for credit to account for classification type ongoing
211-20 Day and amount for credit to account for classification type short-term for classification level AT High
211-25 Day and amount for credit to account for classification type short-term—credit due to change in classification coming into effect
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Division 3—Tier amounts
212-5 Classification type ongoing
212-10 Classification type short-term
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Division 4—Primary person-centred supplements
213-5 Rural and remote supplement
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Part 4—Subsidy for home modifications
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Division 1—Eligibility
218-5 Excluded classification levels
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Division 2—Available home modifications account balance
220-5 Account period for classification type short-term
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Division 3—Tier amounts
221-5 Classification type short-term
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Division 4—Primary person-centred supplements
222-5 Rural and remote supplement
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Part 5—Fee reduction supplement for home support, assistive technology and home modifications
197-1 Purpose of this Part
197-5 Fee reduction supplement—circumstances for applicability, amount and reduction of contributions—home or community fee reduction supplement determinations (financial hardship)
197-8 Applications for home or community fee reduction supplement determinations
197-10 Home or community fee reduction supplement determinations
197-15 Notice of home or community fee reduction supplement determinations
197-20 Varying or revoking home or community fee reduction supplement determinations—general
197-25 Varying or revoking home or community fee reduction supplement determinations—on notification of event or change in circumstances
197-30 Varying or revoking home or community fee reduction supplement determinations—on System Governor’s initiative
197-35 Notice of decision to vary or revoke home or community fee reduction supplement determination
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Part 6—Unspent Commonwealth portions and home care accounts
226A-5 Day for reduction of portion—provider elects to return available balance
226A-10 Day for reduction of portion—individual transfers between provider service delivery branches
226A-15 Day for reduction of portion—provider ceases to deliver services
226B-5 Return of unspent Commonwealth portion—provider election—written notice of election
226B-10 Period within which available balance must be returned—provider election
226C-5 Period within which available balance must be returned—individual transfers between provider service delivery branches
226D-5 Period within which available balance must be returned—provider ceases to deliver services
226E-5 Day for credit of account—provider elects to return available balance
226E-10 Day for credit of account—individual transfers between provider service delivery branches
226E-15 Day for credit of account—provider ceases to deliver services
226E-20 Home care account—circumstances in which account is reduced to zero
226E-25 Home care account—circumstances in which account ceases
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Part 7—Subsidy for residential care
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Division 1A—Classes of individuals to which Division 4 of Part 2 of Chapter 4 of the Act does not apply
227A-5 Classes of individuals
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Division 1—Person-centred subsidy
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Subdivision A—Base rates
229-5 Base rates—classification type ongoing
229-10 Base rates—classification type short-term
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Subdivision B—Primary person-centred supplements
230-3 Purpose of this Subdivision
230-4 Other primary person-centred supplements
230-5 Hotelling supplement—amount
230-10 Accommodation supplement—circumstances for applicability and amount
230-11 Oxygen supplement—circumstances for applicability and amount
230-12 Enteral feeding supplement—circumstances for applicability and amount
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Subdivision C—Accommodation supplement concepts
230-13 Meaning of low means resident percentage for an approved residential care home for a payment period
230-15 Meaning of building status amount for an individual for a day
230-20 Meaning of newly built home
230-25 Application for determination—approved residential care homes that have been, or are proposed to be, significantly refurbished
230-30 Determination for approved residential care homes that have been significantly refurbished
230-35 Determination for approved residential care homes that are proposed to be significantly refurbished
230-40 Circumstances in which System Governor must not make determinations
230-45 Notification of System Governor’s decision
230-50 Day of effect of determination
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Subdivision D—Secondary person-centred supplements
231-5 Purpose of this Subdivision
231-10 Other secondary person-centred supplements
231-15 Fee reduction supplement—circumstances for applicability, amount and reduction of fees and contributions—residential care fee reduction supplement determinations (financial hardship)
231-16 Applications for residential care fee reduction supplement determinations
231-17 Residential care fee reduction supplement determinations
231-18 Notice of residential care fee reduction supplement determinations
231-19 Varying or revoking residential care fee reduction supplement determinations—general
231-20 Varying or revoking residential care fee reduction supplement determinations—on notification of event or change in circumstances
231-21 Varying or revoking residential care fee reduction supplement determinations—on System Governor’s initiative
231-22 Notice of decision to vary or revoke residential care fee reduction supplement determination
231-25 Fee reduction supplement—reduction of fees, payments and contributions
231-30 Respite supplement—circumstances for applicability and amount
231-35 Initial entry adjustment supplement—circumstances for applicability and amount
231-50 Veterans’ supplement—circumstances for applicability and amount
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Division 2—Provider-based subsidy
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Subdivision A—Base provider amount
238-5 Base provider amount
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Subdivision B—Provider-based supplements
239-1 Purpose of this Subdivision
239-5 Provider-based supplements
239-10 Registered nurse supplement—applicability
239-15 Meaning of qualifying residential care home
239-20 Registered nurse supplement—amount
239-30 Care minutes supplement—applicability
239-35 Care minutes supplement—amount
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Subdivision C—Reduction amounts for provider-based subsidy for ongoing residential care
242-5 Provider-based reduction amount—standard base provider amount
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Division 3—Subsidy for transitional cohorts
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Subdivision A—Method for calculating amount of subsidy
242B-5 Amount of residential care subsidy—pre-2014 residential contribution class
242B-6 Amount of residential care subsidy—post-2014 residential contribution class
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Subdivision B—Supplements
242B-10 Transitional accommodation supplement—circumstances for applicability and amount
242B-15 2012 basic daily fee supplement—circumstances for applicability and amount
242B-20 Accommodation charge top-up supplement—circumstances for applicability and amount
242B-25 Concessional resident supplement—circumstances for applicability and amount
242B-27 Transitional fee reduction supplement—circumstances for applicability and amount
242B-40 Pensioner supplement—circumstances for applicability and amount
242B-45 Ex-hostel supplement—circumstances for applicability and amount
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Subdivision C—Transitional compensation payment reduction
242B-50 Transitional compensation payment reduction amount—circumstances for applicability
242B-55 Amount of transitional compensation payment reduction
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Division 4—Approved residential care homes with specialised status
243-5 Kinds of specialised status
243-10 Specialised Aboriginal or Torres Strait Islander status—criteria
243-15 Specialised homeless status—criteria
243-20 Specialised status—maximum period of effect
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Part 8—Reduction amounts—compensation payment reduction for home support, assistive technology, home modifications and residential care
246A-5 Circumstances in which compensation information known
246A-10 Amount for circumstances in which compensation information known
246A-15 Circumstances in which compensation information not known
246A-20 Requirements for determining compensation payment reductions for circumstances in which compensation information not known
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Part 9—Subsidy for certain specialist aged care programs
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Division 1—Agreements for delivery of funded aged care services under specialist aged care programs
247-5 Circumstances that must apply for System Governor to enter into agreements—Multi-Purpose Service Program
247-15 Requirements for agreements for delivery of funded aged care services—Transition Care Program
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Division 2—Amount of subsidy—Multi-Purpose Service Program
249-5 Purpose of Division
249-10 Amount of subsidy
249-25 Aged care wage supplement amount
249-30 Direct care supplement amount
249-35 Home or community additional amount
249-40 Residential care place amount
249-45 Respite supplement equivalent amount
249-50 Viability supplement equivalent amount—Category A residential care homes
249-55 Viability supplement equivalent amount—Category B residential care homes
249-60 Viability supplement equivalent amount—Category C residential care homes
249-65 Viability supplement equivalent amount—Category D residential care homes
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Division 3—Amount of subsidy—Transition Care Program
249-90 Amount of subsidy
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Part 10—Subsidy claims and payment
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Division 1—Home support, assistive technology and home modifications (other than under specialist aged care programs)
251-5 Relevant period—assistive technology
251-10 Period within which claim must be given to the System Governor—prescribed events
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Division 2—Specialist aged care programs
260-5 Purpose of this Division
260-10 Multi-Purpose Service Program—timing of payments
260-15 Transition Care Program—claims
260-20 Transition Care Program—payments
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Division 3—Transfers and mergers of service delivery branches
263-5 Purpose of this Division
263-10 Application for approval to transfer service delivery branch
263-15 Transfer of service delivery branch
263A-5 Merger of service delivery branches
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Part 11—Grants
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Division 1—Power to enter into other arrangements
265-5 Grant of financial assistance—other purpose
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Division 2—Grantee Code of Conduct
268-5 Purpose of this Division
268-10 Grantee Code of Conduct
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Chapter 8—Funding of aged care services—individual fees and contributions
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Part 1—Introduction
272-5 Simplified outline of this Chapter
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Part 2—Individual fees and contributions
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Division 1—Fees and contributions payable in a home or community setting
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Subdivision A—Individual contributions
273-5 Working out individual contribution for assistive technology or home modifications—prescribed day
273-10 Working out individual contributions—circumstances and amounts
273-15 Requirements for prices charged for directly sourced services
273-20 When individual contribution is zero—other contributions or fees
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Subdivision B—Unspent care recipient portions
273A-5 Unspent care recipient portions
273A-10 Agreement with individual
273A-15 If agreement is to return portion
273A-20 If agreement is to retain portion
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Division 2—Fees and contributions payable in an approved residential care home
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Subdivision A—Classes of individuals to which Division 2 of Part 3 of Chapter 4 of the Act does not apply
275A-5 Division 2 of Part 3 of Chapter 4 of Act not to apply to transitional cohorts
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Subdivision C—Hotelling contribution and non-clinical care contribution
279-5 Maximum non-clinical care contribution
279-10 When non-clinical care contribution is zero—number of days
279-15 When non-clinical care contribution is zero—other contributions or fees
280-5 Hotelling contribution and non-clinical care contribution taken to be zero in some circumstances—classes of individuals
280-10 Hotelling contribution and non-clinical care contribution taken to be zero in some circumstances—matters to which System Governor must have regard
281-5 Fees for pre-entry period—ongoing residential care—maximum amount of pre-entry fee chargeable
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Subdivision D—Fees for reserving a bed—ongoing residential care
282-5 Maximum amount of bed reservation fee chargeable
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Subdivision E—Fees for delivery of funded aged care services—short-term residential care
283-15 Booking fee
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Subdivision F—Fees for higher everyday living
284-1 Purpose of this Subdivision
284-2 Kinds of higher everyday living agreement
284-5 Entry requirements—all higher everyday living agreements
284-6 Additional entry requirements—standing higher everyday living agreements
284-7 Additional entry requirements—ad hoc higher everyday living agreements
284-10 Requirements that higher everyday living agreements must comply with—all higher everyday living agreements
284-11 Additional requirements—standing higher everyday living agreements
284-13 Additional requirements—ad hoc higher everyday living agreements
284-15 Indexation of agreed amounts—all higher everyday living agreements
284-20 Circumstances in which higher everyday living fee not to be charged to individuals—all higher everyday living agreements
284-25 Circumstances in which higher everyday living agreements not to be entered into—all higher everyday living agreements
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Subdivision G—Other matters
285-5 Refund of amounts paid in advance if individual dies or stops accessing services
285-10 Resident respite fees to be reduced by booking fee
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Division 2A—Fees and contributions payable in an approved residential care home for transitional cohorts
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Subdivision A—Prescribed amounts
285A-3 Purposes of this Subdivision
285A-5 Contributions for delivery of funded aged care services
285A-10 Maximum daily amount of transitional resident contribution
285A-11 Transitional basic daily fee
285A-13 Income tested fee
285A-14 Means tested care fee
285A-15 Fees for transitional pre-entry period
285A-20 Fees for reserving a bed
285A-25 Fees for higher everyday living
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Subdivision B—Other matters
285A-30 Refund of amounts paid in advance if individual dies or stops accessing services
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Division 3—Fees and contributions for specialist aged care programs
286-5 Fees and contributions for delivery of funded aged care services
286-10 Amounts that may be charged—specialist aged care program fee (for programs other than CHSP)
286-15 Amounts that may be charged—CHSP contribution (for CHSP only)
286-17 Refund of amounts paid in advance if individual dies or stops accessing services
286-20 Other requirements—financial hardship policy
286-25 Other requirements—CHSP and NATSIFACP—consumer contribution policy
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Chapter 9—Funding of aged care services—accommodation payments and accommodation contributions etc.
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Part 1—Introduction
287-5 Simplified outline of this Chapter
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Part 2—Accommodation bonds, accommodation charges and entry contributions
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Division 1—Application of this Part
287-10 Application of this Part
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Division 2—Accommodation bond agreements
287-13 Entry into accommodation bond agreements
287-15 Information to be given before registered provider enters into an accommodation bond agreement with an individual
287-20 Time within which registered providers must enter into accommodation bond agreements
287-25 Accommodation bond agreements
287-30 Accommodation bond agreements may be incorporated into other agreements
287-35 Accommodation bond agreements cannot affect requirements of this Division
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Division 3—Accommodation bonds
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Subdivision A—Charging of accommodation bonds
287-40 Charging of accommodation bonds
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Subdivision B—Accommodation bonds
287-45 Maximum amount of accommodation bonds
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Subdivision C—Payment of accommodation bonds
287-65 Period for payment of accommodation bond
287-70 Payment of accommodation bonds by periodic payment
287-75 Minimum amount of periodic payments
287-80 Payment if agreed accommodation bond not paid
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Subdivision D—Retention, deduction and transfer of accommodation bond balances
287-85 Registered provider may retain income derived
287-86 Restriction on retention of income derived
287-90 Amounts to be deducted from accommodation bond balance
287-95 Accommodation bond retention amounts
287-100 Restriction on deduction of accommodation bond retention amounts
287-101 Accommodation bonds to be used only for permitted purposes
287-102 Refund of accommodation bond balance
287-103 Transfer of accommodation bond balance to another registered provider
287-103A Payment of interest—refund of accommodation bond balances
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Division 4—Accommodation charge agreements
287-104 Entry into accommodation charge agreement
287-105 Information to be given before registered provider enters into an accommodation charge agreement with an individual
287-110 Time within which registered providers must enter into accommodation charge agreement
287-115 Accommodation charge agreements
287-120 Accommodation charge agreements may be incorporated into other agreements
287-125 Accommodation charge agreements cannot affect requirements of this Division
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Division 5—Accommodation charges
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Subdivision A—Charging of accommodation charges
287-130 Charging of accommodation charges
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Subdivision B—Daily accrual amounts of accommodation charges
287-135 Maximum daily accrual amount of accommodation charge
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Subdivision C—Payment of accommodation charges
287-150 Accommodation charge may be payable not more than one month in advance
287-155 Registered provider may charge interest
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Division 6—Entry contributions
287-160 Payment of interest—refund of entry contribution balances
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Division 7—Miscellaneous
287-165 Pre-2014 maximum permissible interest rate
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Part 3—Accommodation payments and accommodation contributions
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Division 1—Application to specialist aged care programs
288-5 Provisions that do not apply in relation to certain specialist aged care programs
288-10 Specialist aged care programs for which specified provisions do not apply
288-20 Specialist aged care programs—accommodation agreements
288-25 Specialist aged care programs—charging of accommodation payments and accommodation contributions
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Division 2—Maximum accommodation payment amounts and publication of certain amounts by the System Governor
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Subdivision A—Maximum accommodation payment amount
289-5 Maximum accommodation payment amount
289-10 Maximum accommodation payment amount—daily accommodation payment amount
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Subdivision B—Application to Pricing Authority for approval of higher maximum accommodation payment amount
290-15 Requirements for application
290-20 Restriction on application period
290-25 Decision of Pricing Authority on application
290-30 Condition on approval relating to a room, or part of a room, subject to construction or refurbishment
290-40 Indexation of higher maximum accommodation payment amount
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Subdivision C—Notification and publication of accommodation payment amounts
291-5 Notification
291-10 Publication of notification
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Division 3—Accommodation agreements
292-5 Information to be given before provider enters into an accommodation agreement with an individual—daily accommodation payment amount
294-5 Accommodation agreements—other matters to be included in accommodation agreement
294-10 Accommodation agreements—daily accommodation payment amount
294-15 Accommodation agreements—method for working out amounts payable as a combination of refundable accommodation deposit and daily accommodation payments
294-20 Accommodation agreements—method for working out amounts payable by refundable accommodation contributions
294-25 Accommodation agreements—method for working out amounts payable by combination of refundable accommodation contributions and daily accommodation contributions
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Division 4—Charging of accommodation payments
296-5 Charging of accommodation payments—requirements
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Division 5—Charging of accommodation contributions
298-5 Charging of accommodation contributions—prescribed circumstances
298-10 Charging of accommodation contributions—requirements
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Division 6—Charging of daily payments
301-5 Charging interest
302-10 Daily accommodation payments—indexation
302-15 Daily payments—DAP index numbers
302-17 Daily payments—circumstances in which daily accommodation payment is not to be indexed
302-20 Daily payments—circumstances in which an amount of daily payment may be refunded
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Division 7—Refundable deposits
304-5 Refundable deposits—circumstances in which an amount of refundable deposit may be refunded
307-5 Amounts to be deducted from refundable deposit balances—deductible amount
308-10 Amounts that must be deducted from refundable deposit balances—retention amounts—timing of deductions
308-11 Amounts that must be deducted from refundable deposit balances—retention amounts—circumstances in which a retention amount may be refunded
308-12 Amounts that must be deducted from refundable deposit balances—retention amounts—classes of individuals for whom amounts must not be deducted
309-5 Rules about deductions
310-5 Refundable deposits to be used only for permitted purposes—capital expenditure
310-15 Refundable deposits to be used only for permitted purposes—capital expenditure debt
310-20 Refundable deposits to be used only for permitted purposes—other
310-30 Refundable deposits to be used only for permitted purposes—financial product
311-5 Refund of refundable deposit—manner of refund
311-15 Refund of refundable deposit balances—death of individual—circumstances and period
311-20 Refund of refundable deposit balances—registered provider ceases services and has not transferred refundable deposit balance—circumstances and period
312-5 Transfer of refundable deposit balance to another registered provider—requirements
312-10 Circumstances in which refundable deposit balance must not be transferred to another registered provider
313-5 Payment of interest—refundable deposit balances
313-10 Working out of amount of interest on refundable deposit balance
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Chapter 10—Funding of aged care services—means testing
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Part 1—Introduction
314-5 Simplified outline of this Chapter
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Part 2—Means testing
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Division 1—Means testing in a home or community setting
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Subdivision A—Determination of individual contribution rates for individuals for means testing categories
314-10 Method for determining individual contribution rate
314-15 Period for determining individual contribution rate
314-20 Other matters to be included in notice of determination
314-25 Day determination takes effect
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Subdivision B—Working out means testing classes for individuals
314-30 Full-pensioner
314-35 Part-pensioner
314-40 Seniors health card holder
314-45 Self-funded retiree
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Subdivision C—Calculating amounts of percentages for the means testing categories independence and everyday living
314-55 Calculation method
314-60 Working out the income reduction amount
314-65 Working out the assets reduction amount
314-70 Working out the maximum reduction amount
314-75 Working out the input contribution rate
314-80 Working out the amount of the percentage for the means testing category independence
314-85 Working out the amount of the percentage for the means testing category everyday living
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Subdivision D—Means not disclosed status
314A-5 Determination that individuals have means not disclosed status
314A-10 Day determination takes effect
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Subdivision E—Requirement to notify event or change in circumstances
315-5 Circumstances in which notification of event or change in circumstances is required
315-10 Period for notification of event or change in circumstances
315-15 Manner for notification of event or change in circumstances
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Subdivision F—Varying or revoking individual contribution rate determination
316-5 Other matters to be included in notice of determination
317-5 Period for deciding if individual contribution rate determination is no longer correct following certain social security decisions
318-5 Period for deciding whether to vary individual contribution rate determination following event or change in circumstances
318-10 Variation following event or change in circumstances to take effect on specified day in specified circumstances
318A-5 Period for deciding whether to revoke incorrect individual contribution rate determination
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Division 2—Means testing in approved residential care home
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Subdivision A—Daily means tested amounts
319-5 Income and asset thresholds
319-10 Working out the daily means tested amount—classes of individuals
319-15 Working out the daily means tested amount—individuals in pre-2014 residential contribution class
319-20 Working out the daily means tested amount—individuals in post-2014 residential contribution class
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Subdivision B—Means not disclosed status
320-5 Determination that individuals have means not disclosed status
320-10 Day determination takes effect
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Subdivision C—Determining an individual’s total assessable income
322-5 Period for determining an individual’s total assessable income
322-10 Day determination takes effect
322-15 Other matters to be included in notice of determination
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Subdivision D—Working out an individual’s total assessable income—excluded amounts
323-5 Purpose of this Subdivision
323-10 Disability pensions and permanent impairment compensation payments
323-15 Gifts
323-20 Rent receipts
323-25 GST compensation
323-30 Energy payments
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Subdivision E—Working out an individual’s total assessable income—application of social security law provisions
323-35 Application of Social Security Act provisions
323-40 Application of Veterans’ Entitlements Act provisions
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Subdivision F—Varying or revoking an income determination
324-5 Day variation of income determination takes effect
325-5 Period for varying income determination—on notification of event or change in circumstances
326-5 Period for varying or revoking income determination—on application
327-5 Period for varying or revoking income determination—on System Governor’s initiative
328-10 Other matters to be included in notices of decisions other than reviewable decisions
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Subdivision G—The value of an individual’s assets
329-5 Period for determining the value of an individual’s assets
329-10 Day determination takes effect
329-15 Other matters to be included in notice of determination
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Subdivision H—Working out the value of an individual’s assets—excluded amounts
330-5 Value of home
330-10 Other amounts
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Subdivision J—Varying or revoking an asset determination
331-5 Day variation of asset determination takes effect
332-5 Period for varying asset determination—on notification of event or change in circumstances
333-5 Period for varying or revoking asset determination—on application
334-5 Period for varying or revoking asset determination—on System Governor’s initiative
335-10 Other matters to be included in notices of decisions other than reviewable decisions
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Subdivision K—Notifying of event or change in circumstances
336-5 Notifications by individuals—manner and period
337-5 Notifications by registered providers—manner and period
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Chapter 11—Governance of the aged care system
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Part 1—Introduction
338-1 Simplified outline of this Chapter
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Part 2—System Governor
343A-5 Identity cards for approved needs assessors—form requirements
343A-10 Identity cards for approved needs assessors—requirements for carrying and producing identity cards
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Part 3—Aged Care Quality and Safety Commission
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Division 1—Other functions of the Commissioner
348-5 Other functions of the Commissioner—reconsideration of certain decisions made personally by the Complaints Commissioner
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Division 2—Safeguarding functions of the Commissioner
349-5 Actions the Commissioner may take in dealing with reportable incidents
349-10 Commissioner’s inquiries in relation to reportable incidents
349-15 Taking of other action not prevented by this Division
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Division 3—Establishment and functions of the Complaints Commissioner
358-5 Complaints functions of the Complaints Commissioner—requirements for giving written reports to the Minister
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Division 4—Complaints Commissioner—complaints and feedback
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Subdivision A—Preliminary
361-5 Purpose of this Division
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Subdivision B—How complaints may be made and withdrawn, and how feedback may be given
361-10 How complaints may be made and feedback may be given
361-15 How complaints may be withdrawn
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Subdivision C—Processes for dealing with complaints and feedback
361-20 Requirements for processes
361-25 Acknowledging receipt of complaints and feedback
361-30 Referral of complaints and feedback to other persons or bodies
361-35 Communications with complainant, entity against which complaint made and other persons
361-40 Complaint determinations and seeking feedback
361-42 Dealing with complaints—general
361-45 Dealing with complaints—resolution processes
361-50 Dealing with complaints—reasons for taking no further action or ending resolution processes
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Subdivision D—Reconsideration of decisions to take no further action or to end resolution processes
361-55 Requesting reconsideration of decisions
361-57 Withdrawing requests for reconsideration of decisions
361-60 Reconsideration of decisions
361-65 Period for completing resolution process following reconsideration decision
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Division 5—Reporting and planning
372-5 Annual report—other matters relating to complaints functions of the Complaints Commissioner
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Chapter 12—Regulatory mechanisms
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Part 1—Introduction
396-5 Simplified outline of this Chapter
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Part 2—Banning orders
507-5 Information that must be included in the register of banning orders in relation to individuals
507-10 Accessing and correcting information included in the register of banning orders in relation to individuals
507-15 Accessing information included in the register of banning orders in relation to entities other than individuals
507-20 Correcting information included in the register of banning orders in relation to entities other than individuals—corrections sought by entities
507-25 Correcting information included in the register of banning orders in relation to entities other than individuals—corrections on the Commissioner’s initiative
507-30 Publication of register of banning orders
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Part 3—Recoverable amounts
523-5 Circumstances for waiver—settlements between Commonwealth and debtors—method for working out present value of unpaid amount
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Chapter 13—Information management
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Part 1—Introduction
534-5 Simplified outline of this Chapter
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Part 2—Record-keeping
543-5 Retention of records by former registered provider
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Part 3—Information sharing
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Division 1—Publication by System Governor
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Subdivision A—System Governor must publish information about funded aged care services generally
544-5 Preliminary
544-10 Pricing information
544-15 Approved residential care home—income and expenditure
544-20 Approved residential care home—other information
544-25 Nursing and transition care
544-30 Approved residential care home—direct care responsibilities
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Subdivision B—Information that System Governor may publish about particular funded aged care services
545-20 Additional matters that the System Governor may publish
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Division 2—Publication by Commissioner
546-5 Purpose of this Division
546-10 Matters included in or related to final assessment reports for approved residential care homes
546-15 Matters included in or related to final audit reports
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Chapter 14—Miscellaneous
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Part 1—Introduction
555-5 Simplified outline of this Chapter
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Part 2—Reconsideration and review of decisions
556-5 Decisions by the Commissioner
557-5 Decisions by the System Governor
558-5 Decisions by the Pricing Authority
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Part 3—Application fees and fees for services provided by the System Governor, Commissioner and Complaints Commissioner
597-5 Fees—exemptions—fees that must accompany application or request made to System Governor, Commissioner or Complaints Commissioner
597-10 Fees—refunds—fees that must accompany application or request made to System Governor, Commissioner or Complaints Commissioner