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Quality of Care Principles 2014
In force
Administered by
Department of Health and Aged Care
This item is authorised by the following title:
Aged Care Act 1997
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F2024C00843 (C19)
01 October 2024
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Part 1—Preliminary
1 Name of principles
3 Authority
4 Definitions
4A Meaning of consumer
5 Meaning of representative
5A Nominating restrictive practices nominees
5B Meaning of restrictive practices substitute decision maker
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Part 2—Residential care services
6 Purpose of this Part
7 Care and services that must be provided
8 Influenza vaccination schemes for service staff
9 What are the required amounts of direct care?
10 What are the responsibilities of approved providers in relation to the required amounts of direct care?
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Part 3—Home care services
12 Purpose of this Part
13 Care and services that must be provided
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Part 4—Certain flexible care services
15A Purpose of this Part
15B Care and services that may be provided in a residential care setting
15BA Influenza vaccination schemes for service staff—care provided in a residential care setting
15C Care and services that may be provided in a home care setting
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Part 4A—Behaviour support and restrictive practices—residential care and certain flexible care
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Division 1—Preliminary
15D Purpose of this Part
15DA Kinds of aged care for the purposes of paragraph 54 1(1)(f) of the Act
Division 2—Restrictive practices
15E Practices or interventions that are restrictive practices
Division 3—Circumstances for the use of restrictive practices
15F Circumstances for the use of restrictive practices
15FA Requirements for the use of any restrictive practice
15FB Additional requirements for the use of restrictive practices other than chemical restraint
15FC Additional requirements for the use of restrictive practices that are chemical restraint
Division 4—Other responsibilities of approved providers relating to restrictive practices
15G Purpose of this Division
15GA Responsibilities while restrictive practice being used
15GB Responsibilities following emergency use of restrictive practice
15GC Responsibilities relating to nominations of restrictive practices nominees
Division 5—Other responsibilities of approved providers relating to behaviour support plans
15H Purpose of this Division
15HA Responsibilities relating to behaviour support plans
15HB Matters to be set out in behaviour support plans—alternative strategies for addressing behaviours of concern
15HC Matters to be set out in behaviour support plans—if use of restrictive practice assessed as necessary
15HD Matters to be set out in behaviour support plans—if restrictive practice used
15HE Matters to be set out in behaviour support plans—if need for ongoing use of restrictive practice indicated
15HF Reviewing and revising behaviour support plans
15HG Consulting on behaviour support plans
Division 6—Giving of informed consent by certain persons and bodies
15J Giving of informed consent by certain persons or bodies
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Part 4B—Incident management and prevention
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Division 1—Purpose of this Part
15K Purpose of this Part
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Division 2—Requirements for managing and preventing incidents
15L Purpose of this Division
15LA Requirements for managing incidents
15LB Requirements for improving management and prevention of incidents
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Division 3—Incident management system requirements
15M Purpose of this Division
15MA Incidents that must be covered
15MB Incident management system procedures
15MC Documentation, record keeping and data analysis
15MD Roles, responsibilities, compliance and training of staff members
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Division 4—Reportable incidents
15N Purpose of this Division
15NA What is a reportable incident?
15NAA Additional reportable incident
15NB What is not a reportable incident?
15NC Approved provider must notify reportable incidents in accordance with this Division
15ND Approved provider must ensure that staff members notify reportable incidents
15NE Priority 1 notice must be given within 24 hours
15NF Priority 2 notice must be given within 30 days
15NG Reporting not required in certain circumstances
15NH Significant new information must be notified
15NI Final report about reportable incident must be given if required
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Part 4C—Responsibility relating to registered nurses
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Division 1—Preliminary
15P Purpose of this Part
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Division 2—Process for granting exemptions
15Q Application for exemption
15R Secretary may request further information or documents
15S Decision whether to grant exemption
15T Notice of decision
15U Reviewable decision—refusal to grant exemption
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Division 3—Revocation of exemptions
15V Revocation on request
15W Revocation on other grounds
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Part 5—Aged Care Quality Standards
16 Purpose of this Part
17 Aged Care Quality Standards
18 Application of Aged Care Quality Standards
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Part 6—Application, saving and transitional provisions
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Division 1—Amendments made by the Aged Care Legislation Amendment (Reportable Incidents) Instrument 2022
19 Application—certain priority 1 reportable incidents
20 Application—certain incidents in a residential care setting
21 Application—certain incidents in a home care setting
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Schedule 1—Care and services for residential care services
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Part 1—Hotel services—to be provided for all care recipients who need them
1 Hotel services—for all care recipients who need them
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Part 2—Care and services—to be provided for all care recipients who need them
2 Care and services—for all care recipients who need them
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Part 3—Other care and services—to be provided for all care recipients who need them
3 Other care and services—to be provided for all care recipients who need them
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Schedule 2—Aged Care Quality Standards
1 Standard 1—consumer dignity and choice
2 Standard 2—ongoing assessment and planning with consumers
3 Standard 3—personal care and clinical care
4 Standard 4—services and supports for daily living
5 Standard 5—organisation’s service environment
6 Standard 6—feedback and complaints
7 Standard 7—human resources
8 Standard 8—organisational governance
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Schedule 3—Care and services for home care services
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Part 1—Care and services
1 Care services that may be provided
1A Support services that must be provided
2 Support services that may be provided
3 Clinical services that may be provided
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Part 2—Excluded items
4 Items that must not be included in package of care and services
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Schedule 5—Care and services for short term restorative care
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Part 1—Care and services that may be provided in a residential care setting
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Division 1—Hotel services—to be provided for all care recipients who need them
1 Hotel services—for all care recipients who need them
Division 2—Care and services—to be provided for all care recipients who need them
2 Care and services—for all care recipients who need them
Division 3—Care and services—to be provided for all care recipients who need them—fees may apply
3 Care and services—for all care recipients who need them—fees may apply
Part 2—Care and services that may be provided in a home care setting
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Division 1—Care and services that may be provided
4 Care services
5 Support services
6 Clinical services
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Division 2—Excluded care and services
7 Items that must not be included in package of care and services
Endnotes
Endnote 1—About the endnotes
Endnote 2—Abbreviation key
Endnote 3—Legislation history
Endnote 4—Amendment history