Telecommunications (Emergency Call Service) Determination 2019
made under subsection 147(1) of the
Telecommunications (Consumer Protection and Service Standards) Act 1999
Compilation No. 4
Compilation date: 1 November 2025
Includes amendments: F2025L00528 and F2025L01229
Prepared by the Australian Communications and Media Authority, Melbourne
About this compilation
This compilation
This is a compilation of the Telecommunications (Emergency Call Service) Determination 2019 that shows the text of the law as amended and in force on 1 November 2025 (the compilation date).
The notes at the end of this compilation (the endnotes) include information about amending laws and the amendment history of provisions of the compiled law.
Uncommenced amendments
The effect of uncommenced amendments is not shown in the text of the compiled law. The details of amendments made up to, but not commenced at, the compilation date are underlined in the endnotes. Any uncommenced amendments affecting the law are accessible on the Register (www.legislation.gov.au).
Application, saving and transitional provisions
If the operation of a provision or amendment of the compiled law is affected by an application, saving or transitional provision that is not included in this compilation, details are included in the endnotes.
Modifications
If the compiled law is modified by another law, the compiled law operates as modified but the modification does not amend the text of the law. Accordingly, this compilation does not show the text of the compiled law as modified. Any modifications affecting the law are accessible on the Register.
Self‑repealing provisions
If a provision of the compiled law has been repealed in accordance with a provision of the law, details are included in the endnotes.
Part 1—Preliminary
1 Name
3 Authority
5 Purpose and objects
6 Definitions
7 References
Part 2—Requirements for carriers and carriage service providers
Division 2.1 General requirements
8 General requirements - carriers
9 General requirements - carriage service providers
10 Requirement for carriers and carriage service providers — access for carriage service provider
11 Networks
Division 2.2 Access to emergency call services and carriage of emergency calls
Subdivision A Giving end-users access to the emergency call service
12 Application of subdivision
13 Requirements when supplying an exempt satellite service
14 Carriage service provider must ensure controlled networks and controlled facilities give access to end-users
15 Requirement if end-user uses emergency service number 000 or 112 – emergency telephone service
16 Requirement if end‑user uses emergency service number 112 — satellite service
17 Requirement if end‑user uses emergency service number 106 — standard telephone service
18 Requirement if end‑user uses emergency service number 106 — satellite service
Subdivision B Carriage of emergency calls
19 Carriage service provider and carrier must ensure an emergency call is carried to the relevant termination point
20 Carriage service provider must ensure an emergency call is carried to an emergency service organisation
21 Requirement to transfer calls with the highest priority
Division 2.3 Call and other information requirements
22 Application of Division
Subdivision A Giving call information
23 Information provided automatically with an emergency call – carriers and carriage service providers
24 Additional information after emergency calls are transferred – carriage service provider
25 Additional information after emergency calls are transferred - carrier
Subdivision B Other information
26 Information identifying carriage service providers
Division 2.4 Welfare checks and cooperation
28 Welfare checks – major outages
29 Cooperation in event of disruption to emergency call service
Division 2.5 Minimisation of calls that are not emergency calls
30 Certain calls with additional digits
31 Minimisation requirement — carriers and carriage service providers
31A Emergency registrations — carriers and carriage service providers
Division 2.6 Charging
32 Application of Division
33 Free access by end‑users
34 Charging emergency service organisations
35 Charging emergency call persons
Part 3—Requirements for emergency call person
Division 3.1 General requirements
36 General requirements
37 Notice requirements for emergency call persons
38 Requirement to use common system and provide assistance
39 Change to common system
Division 3.2 Handling of calls
40 Receiving and handling calls
41 Emergency call person must ensure an emergency call is carried to the relevant answering point
42 Transfer to an emergency service organisation
43 Transfer to announcement for State and Territory emergency services
44 Transfer to announcement for non‑emergency contacts
45 Transfer of Caller No Response Call
46 Inability to use Caller No Response Call announcement
47 Appearance of emergency call services
48 Speed, efficiency and reliability for numbers 000 and 112
49 Speed, efficiency and reliability for number 106
Division 3.3 Minimisation of calls that are not emergency calls
50 Minimisation requirement — emergency call person for 000 and 112
50A Emergency registrations — emergency call person for 000 and 112
Division 3.4 Call and other information requirements
Subdivision A Giving call information
51 Information about emergency calls
52 Additional information after emergency calls are transferred
Subdivision B Other information
53 Access to IPND by emergency call person for 000 and 112
54 Information identifying carriage service providers
Division 3.5 Communication and welfare checks
55 Communication and welfare checks – disruption to the emergency call service
Division 3.6 Charging
58 Charging emergency service organisations
59 Charging for using common system
Division 3.7 Records
60 Record keeping requirements
Part 4—Other requirements for carriers and carriage service providers in relation to emergency calls made on a mobile phone
61 Application of Part
62 Interpretation
63 Requirement to enable a carriage service provider to comply with its obligations under Part 4 - carriers
64 Requirement to identify whether a non-current customer’s mobile phone can access the emergency call service – carriage service providers
65 Notification requirements and restriction on supply where a non-current customer’s mobile phone is unable to access the emergency call service – carriage service providers
66 Requirement to identify whether a current customer’s mobile phone can access the emergency call service – carriage service providers
67 Notification requirements and restriction on supply where a current customer’s mobile phone is unable to access the emergency call service – carriage service providers
68 Requirement to identify whether a current customer’s mobile phone can no longer access the emergency call service – carriage service providers
69 Notification requirements and restrictions on supply where a current customer’s mobile phone can no longer access the emergency call service – carriage service providers
70 Requirement to update payment assistance policy – carriage service providers
71 Exception – foreign travellers in Australia
Part 5—Other requirements for carriers in relation to emergency calls made on a mobile phone, information sharing requirements during specific types of outages and management plans prior to planned changes
Division 5.1 Carrier obligations in relation to calls made to the emergency call person for 000 and 112 on a mobile phone
72 Application of Division
73 Carrier must wilt mobile base station
74 Carrier must provide emergency call camp on functionality
75 Carrier must test emergency calls that originate on its network
76 Exception
Division 5.2 Information sharing requirements during outages
77 Application
78 Carriers to share real-time network information about a major outage or significant local outage
79 Carriers to report to the ACMA and the Department
Division 5.3 Management plans
80 Management plan required for proposed significant changes to operations or a telecommunications network that will impact the carriage of emergency calls
Part 6—Disruption Protocols during and after a major outage or a disruption to the emergency call service
81 Disruption Protocols
Schedule 1 – Disruption Protocols
Endnotes
This Determination is the Telecommunications (Emergency Call Service) Determination 2019.
This Determination is made under subsection 147(1) of the Telecommunications (Consumer Protection and Service Standards) Act 1999.
(1) For subsection 147(1) of the Act, this Determination imposes requirements on:
(a) carriers;
(b) carriage service providers;
(c) emergency call persons;
in relation to emergency call services.
(2) The objects of this Determination are to:
(a) ensure that the highest levels of access, integrity and service continuity of the emergency call service are maintained;
(b) ensure that controlled networks and controlled facilities are able to successfully carry emergency calls to the emergency call service;
(c) ensure that a carriage service provider, as far as practicable, carries emergency calls in a way that would give an end user of an emergency telephone service the appearance of a single national emergency call system; and
(d) ensure that customers who are supplied with an emergency telephone service can make an emergency call.
Note: To achieve these objects this Determination includes provisions which require:
(a) carriers, carriage service providers and emergency call persons to detect and prevent high volumes of non-genuine calls to the emergency call service (see Divisions 2.5 and 3.3);
(b) carriers, carriage service providers and emergency call persons to supply the most precise location information available for emergency calls to the emergency call service (see Divisions 2.3 and 3.4);
(c) carriers, carriage service providers and emergency call persons to coordinate communications where there is a disruption to the emergency call service (see Divisions 2.4 and 3.5);
(d) carriers and carriage service providers to take measures to ensure mobile phones are able to access the emergency call service and calls are delivered to the emergency call person for 000 and 112 (see Part 4 and Division 5.1);
(e) carriers to provide and share information during an outage and prior to proposed changes to operations or networks that will impact the delivery of calls to the emergency call person for 000 and 112 (see Divisions 5.2 and 5.3); and
(f) carriers, carriage service providers and the emergency call person for 000 and 112 to follow protocols during and after a major outage (see Part 6 and Schedule 1).
In this Determination, unless the contrary intention appears:
ABS Remoteness Structure means the Remoteness Structure described as such in the Australian Statistical Geography Standard, Edition 3, July 2021-June 2026, published by the Australian Bureau of Statistics.
Note: The Australian Statistical Geography Standard (ASGS) divides Australia into five classes of remoteness. The ASGS is available, free of charge, on the website of the Australian Bureau of Statistics, and could, at the time of the making of this instrument, be accessed at the following website: www.abs.gov.au/statistics/standards/australian-statistical-geography-standard-asgs-edition-3/latest-release.
Act means the Telecommunications (Consumer Protection and Service Standards) Act 1999.
Alternate Address Flag means the field in the IPND that provides information about whether the physical location of an end‑user may reliably be taken to be at the service address provided to the IPND Manager for the service.
announcement for Caller No Response Calls means a pre‑recorded voice announcement that:
(a) asks the end‑user to dial or press ‘55’ if the end‑user requires emergency assistance; and
(b) if played in full, repeats the request described in paragraph (a) three times.
announcement for emergency calls means a pre‑recorded voice announcement that advises the end‑user that they have made a call to an emergency call service.
announcement for non‑emergency contacts means a pre‑recorded voice announcement that explains how to find any person’s or organisation’s telephone number.
announcement for number check means a pre‑recorded voice announcement that advises the end‑user to check the number.
announcement for State and Territory emergency services means a pre‑recorded voice announcement that includes:
(a) an explanation that a State or Territory emergency service cannot be contacted through the emergency call service; and
(b) information on how to contact a State or Territory emergency service.
business day means a day other than a Saturday, a Sunday or a public holiday in the place concerned.
Caller No Response Call means a call made to an emergency service number by an end‑user who, when asked at least twice by the call‑taker if police, fire or ambulance is required, has not responded, or has not indicated in another way, that police, fire or ambulance is required.
call‑taker means an individual who responds to a call made to an emergency service number on behalf of:
(a) the emergency call person for 000 and 112; or
(b) the emergency call person for 106.
Note: The emergency service numbers are defined by section 466 of the Telecommunications Act 1997. At the commencement of this Determination, the emergency service numbers were 000, 106 and 112.
common system means the processing system used by the emergency call person for 000 and 112 and the emergency call person for 106 to identify the relevant emergency service organisation to which an emergency call should be transferred and to transfer an emergency call to that emergency service organisation with the required information about the caller.
core network means the part of the telecommunications network that is not the customer access network.
customer access network means that part of the telecommunications network that allows end-users to connect to the local switch, base station, node or exchange.
default CLI means the default calling line identification (CLI) for a call that is provided by the telecommunications network from which the call originated, where:
denial of service attack means an attack or attempted attack on a telecommunications network involving the use of Internet traffic (or packets) to deny end-users access to the emergency call service.
Disruption Protocols means the protocols set out in Schedule 1.
disruption to the emergency call service means the situation where due to an incident or series of incidents, an emergency call person is unable to answer, handle or transfer an emergency call.
Note: An ECS disablement event is an example of an incident that can lead to a disruption to the emergency call service.
(a) route between any two points over more than one geographic or physical path; and
(b) have no common points of connection along the way, with the exception of the end points.
ECS disablement event means an incident (whether deliberate or not) that results in a disruption to the emergency call service and may include:
(a) unauthorised impairment of communications;
(b) equipment programming errors which result in a high volume of non-genuine calls being made to the emergency call service; or
(c) a denial of service attack.
emergency call means a call made to an emergency service number, during which a response is sought from an emergency service organisation to deal with a time‑critical event:
(a) that is perceived to threaten life; or
(b) that the organisation is established to respond to.
emergency call camp on functionality means the mobile phone-initiated function that enables a mobile phone end-user, in cases where the end-user cannot access the emergency call service using the end-user’s usual carrier’s mobile network, to access another carrier’s mobile network that is available and within range to connect the end-user’s mobile phone to the emergency call service.
Note: Emergency call camp on functionality may occur when an end-user’s mobile phone is out of range from its usual carrier’s mobile network or the end-user’s usual carrier’s mobile network is unavailable for some other reason.
emergency call person for 000 and 112 means the emergency call person who is the recognised person who operates an emergency call service for the emergency service numbers 000 and 112.
Note: At the commencement of this Determination, the emergency call person for 000 and 112 was Telstra.
emergency call person for 106 means the emergency call person who is the recognised person who operates an emergency call service for the emergency service number 106.
Note: At the commencement of this Determination, the emergency call person for 106 was Concentrix Services Pty Ltd (ACN 166 171 991).
emergency registration means the process by which a mobile device attaches to a public mobile telecommunications network for the purpose of making an emergency call to the emergency service number 000 or 112.
emergency service organisation has the meaning given by subsection 147(11) of the Act.
emergency telephone service means any of the following:
(a) a standard telephone service;
(b) a public mobile telecommunications service:
(i) that is not a standard telephone service;
(ii) that enables the carriage of an emergency call; and
(iii) for which the customer equipment used to make the call does not provide a unique customer identifying number to the carriage service provider.
end‑user’s State or Territory means the State or Territory from which the call is being made, according to the information available to the call‑taker.
exempt satellite service means a satellite service that:
(a) is supplied to a non-handheld satellite device;
(b) is a satellite service supplied by means of a satellite owned, controlled or operated by Inmarsat Global Limited (incorporated in the United Kingdom); and
(c) is not supplied in fulfilment of the universal service obligation.
Note: The expression universal service obligation has the meaning given by section 9 of the Act.
financial hardship customer has the same meaning as in the Telecommunications (Financial Hardship) Industry Standard 2024.
fixed local service means a carriage service that:
(a) is supplied by a carriage service provider;
(b) is capable of voice telephony;
(c) is supplied for receiving incoming calls wholly, or principally, at one fixed location which can be identified, from the number called, by the provider of the carriage service used to make the call; and
(d) is located at either:
(i) a switching facility; or
(ii) the premises occupied or used by a customer.
Industry Guideline means:
(a) the guideline titled Location Information for Emergency Calls (G557:2014), published by Communications Alliance Ltd; or
(b) a guideline published by Communications Alliance Ltd that replaces the guideline specified in paragraph (a).
Note: The Industry Guideline consists of five Parts, under the general title Location Information for Emergency Calls. A copy of the guideline could, at the time of making this Determination, be obtained from Communication Alliance Ltd’s website www.commsalliance.com.au free of charge.
internet of things data-only service means a carriage service that:
(a) is only accessible on a carriage service provider’s network;
(b) is used for consumer and enterprise connected internet of things devices and applications; and
(c) only requires access to data (internet protocol and non-internet protocol) services.
internet of things devices means devices and objects with sensors, processing ability, software or other technologies that connect and exchange data with other devices and systems over the internet or other communication networks.IPND means:
(a) the Integrated Public Number Database provided and maintained by Telstra Limited in accordance with a condition of its carrier licence; or
(b) if the Minister has determined, under subsection 472(1) of the Telecommunications Act 1997, that a specified person other than Telstra Limited is to provide and maintain an integrated public number database — that database.
IPND Manager means:
(a) Telstra Limited; or
(b) if the Minister has determined, under subsection 472(1) of the Telecommunications Act 1997, that a specified person other than Telstra Limited is to provide and maintain an integrated public number database — that person.
major outage means any unplanned adverse impact to a telecommunications network used to supply relevant carriage services to end-users that:
(a) results in an end-user being unable to establish and maintain a relevant carriage service; and
(b) affects, or is likely to affect:
(i) 100,000 or more services in operation; or
(ii) all relevant carriage services provided by a carrier or carriage service provider in a State or Territory; and
(c) is expected to be, or is, of a duration longer than 60 minutes.
material change means a change to the scale, geographic area, number or type of relevant carriage services impacted or expected time of restoration of the relevant carriage services affected by a major outage or significant local outage, that is likely to result in a significant increase or decrease in the severity of the outage, or in the time taken to restore the relevant carriage services affected by the outage.
mobile base station means a base station in a mobile network in a fixed location, equipped with one or more antennae, that transmits and receives signals between mobile networks and mobile phones.
mobile network means a telecommunications network that is used principally to supply public mobile telecommunications services.
mobile phone includes a handheld mobile device that is capable of voice communications when connected to, or intended for use in connection with, a mobile network but does not include a device which is capable of using a mobile network that is not ordinarily considered to be a mobile phone such as:
(a) fixed broadband gateways;
(b) internet of things devices;
(c) personal alert devices;
(d) smartwatches; or
(e) tablets.
most precise location information available means the most precise location information that a carriage service provider, carrier or emergency call person has available, about the geographic or physical location of the customer equipment from which an emergency call originated, which includes, at a minimum, the location information specified in the Industry Guideline.
Note: The Industry Guideline provides information about the types of most precise location information that may be available.
National Emergency Management Agency means the body known as the National Emergency Management Agency established by the Order to Establish the National Emergency Management Agency as an Executive Agency.
Note: The Order to Establish the National Emergency Management Agency as an Executive Agency was an order made under section 65 of the Public Service Act 1999 and can be accessed, free of charge, at https://www.legislation.gov.au.
non-genuine call means a call made to an emergency service number that:
(a) is not an emergency call; and
(b) includes but is not limited to:
(i) calls that are vexatious, menacing, harassing, or offensive;
(ii) accidental calls or misdials;
(iii) a call intended by the person making the call to induce a false belief that an emergency exists; or
(iv) calls resulting from an ECS disablement event.
non-genuine emergency registration means an emergency registration or attempted emergency registration that is not for the purpose of making an emergency call to the emergency service number 000 or 112.
non-handheld satellite device means customer equipment that is:
(a) designed for use in connection with the supply of a satellite service; and
(b) capable of operating only when connected to other customer equipment, other than a SIM.
payment assistance policy means a policy established by a carriage service provider under section 7 of the Telecommunications (Financial Hardship) Industry Standard 2024.
personal alert devices means wearable devices that can be activated to communicate wirelessly with an alarm monitoring company or other programmed phone numbers to summon help in the event of an emergency.
public payphone means a public telephone that is managed by a carrier or a carriage service provider and is located in a public place, but does not include a public telephone that is located in a public place and is leased to a person by a carrier or a carriage service provider.
public place means a place to which the public usually has access including a place where access is restricted during certain hours or certain days of the week, but does not include:
(a) a place to which a person (other than the Commonwealth, a State or a Territory) is entitled to deny the public entry; or
(b) a vehicle, vessel, aircraft or other means of transport.
quarter means a period of 3 months starting on 1 January, 1 April, 1 July or 1 October in a year.
regional Australia means the area classified as Inner Regional Australia or Outer Regional Australia under the ABS Remoteness Structure.
relevant answering point means:
(a) for a call to the emergency service number 000 or 112, the point in the network of the emergency call person for 000 and 112, after the point at which the announcement for emergency calls is played, at which a call‑taker is able to respond to the call; and
(b) for a call to the emergency service number 106, the point in the network of the emergency call person for 106, after the point at which the announcement for emergency calls is played, at which a call‑taker is able to respond to the call.
relevant carriage service means a carriage service, excluding an internet of things data-only service.
relevant termination point means:
(a) for a call to the emergency service number 000 or 112, the point in the network of the emergency call person for 000 and 112 reasonably specified by that person as the point to which a call using a particular type of carriage service must be carried; and
(b) for a call to the emergency service number 106, the point in the network of the emergency call person for 106 reasonably specified by that person as the point to which a call using a particular type of carriage service must be carried.
remote Australia means the area classified as Remote or Very Remote Australia under the ABS Remoteness Structure.
satellite service means a carriage service where customer equipment used in connection with the supply of the service communicates directly with a satellite‑based facility.
Note: A satellite service may be used to provide a fixed or public mobile telecommunications service to an end‑user.
service address means the address supplied by a customer to their carriage service provider and required to be given to the IPND Manager by the carriage service provider in compliance with Part 4 of Schedule 2 to the Telecommunications Act 1997.
services in operation means relevant carriage services that are:
(a) connected to a telecommunications network, or would, but for a major outage or a significant local outage, be connected to a telecommunications network; and
(b) provided to an end-user under an arrangement between a carriage service provider and the end-user.
significant local outage means any unplanned adverse impact to a telecommunications network used to supply a relevant carriage service to end-users, that:
(a) results in an end-user being unable to establish and maintain a relevant carriage service; and
(b) affects, or is likely to affect:
(i) 1,000 or more services in operation in regional Australia; or
(ii) 250 or more services in operation in remote Australia; and
(c) is expected to be, or is of a duration longer than:
(i) if the affected services in operation are in regional Australia – 6 hours; or
(ii) if the affected services in operation are in remote Australia – 3 hours; and
(d) is not a major outage.
SIM means a subscriber identity module.
SMS means short message service.
State or Territory emergency service means any of the following services established under a law of a State or Territory:
(a) the State Emergency Service of New South Wales;
(b) the Victoria State Emergency Service;
(c) the State Emergency Service of Queensland;
(d) the Department of Fire and Emergency Services Western Australia;
(e) the South Australian State Emergency Service;
(f) the State Emergency Service of Tasmania;
(g) the ACT State Emergency Service; or
(h) the part of the Northern Territory Fire and Rescue Service that is not an emergency service organisation.
unsuccessful emergency call means an emergency call made by an end-user where the call was not carried to the relevant termination point or the relevant answering point, as the case may be.
welfare check means the process of checking on the safety and well-being of an end-user including, at a minimum:
wilt, in relation to a mobile base station, means to prevent the mobile base station providing any connectivity to a mobile phone via that base station.
Note: A number of expressions used in this Determination are defined in section 7 of the Telecommunications Act 1997, and are incorporated into the Act by subsection 5(1) of the Act, including:
(a) access (in relation to an emergency call service);
(b) ACMA;
(c) carriage service;
(d) carriage service provider;
(e) carrier;
(f) controlled carriage service;
(g) controlled facility;
(h) controlled network;
(i) customer equipment;
(j) emergency call person;
(k) emergency call service;
(l) emergency service number;
(m) Home Affairs Department
(n) public mobile telecommunications service;
(o) public number;
(p) recognised person who operates an emergency call service;
(q) standard telephone service;
(r) telecommunications network;
(s) Telstra;
(t) Telstra Limited.
In this Determination, unless the contrary intention appears:
(a) a reference to any other legislative instrument is a reference to that other legislative instrument as in force from time to time; and
(b) a reference to any other kind of instrument is a reference to that other instrument as in force from time to time.
Note 1: For references to Commonwealth Acts, see section 10 of the Acts Interpretation Act 1901; and see also subsection 13(1) of the Legislation Act 2003 for the application of the Acts Interpretation Act 1901 to legislative instruments.
Note 2: All Commonwealth Acts and legislative instruments are registered on the Federal Register of Legislation.
Note 3: For paragraph (b), see subsection 147(8) of the Act and section 589 of the Telecommunications Act 1997.
A carrier must ensure that it has written arrangements in place for:
(a) dealing with emergency calls that the carrier may be required to carry; and
(b) doing everything reasonably necessary to ensure that carriage service providers using the carrier’s controlled networks or controlled facilities are able to comply with their obligations under this Determination.
A carriage service provider who supplies an emergency telephone service must have written arrangements in place that enable the provider to comply with the requirements imposed by this Determination in relation to emergency calls made using the service.
Examples:
(a) Procedures that enable calls made to an emergency service number to be delivered to an emergency call service in accordance with this Determination.
(b) Arrangements ensuring that calls made using a telecommunications device for the deaf to the emergency service number 106 are delivered to the relevant emergency call person.
(c) Agreements with any other carrier or carriage service provider whose carriage service, controlled network or controlled facility is required for the delivery of emergency calls in accordance with this Determination.
(d) Arrangements to ensure that calls made using a satellite service, other than an exempt satellite service, are delivered to the relevant emergency call person.
(1) In this section, provider 1 is a carriage service provider who supplies an emergency telephone service.
(2) A carrier must provide provider 1 with access to controlled carriage services, controlled networks and controlled facilities:
(a) to the extent necessary to enable provider 1 to comply with this Determination; and
(b) to the extent that the carrier controls them, or has reasonable access to them.
(3) A carriage service provider (provider 2) must provide provider 1 with access to controlled carriage services, controlled networks and controlled facilities:
(a) to the extent necessary to enable provider 1 to comply with this Determination; and
(b) to the extent that provider 2 controls them, or has reasonable access to them.
(1) Carriers and carriage service providers must maintain, as far as practicable, the proper and effective functioning of their controlled networks and their controlled facilities that are used for the carriage of emergency calls to the emergency call service.
(2) Carriers and carriage service providers must:
(a) ensure that their controlled networks which are used for the carriage of emergency calls to the emergency call service have diversity and redundancy; or
(b) have written arrangements in place with other carriers or carriage service providers to carry emergency calls made using their controlled networks or controlled facilities in circumstances where the first mentioned carrier or carriage service providers’ controlled network or controlled facility is unable to carry the calls.
(3) Nothing in subsection (2) is intended to limit subsection (1).
(1) This subdivision does not apply to a carriage service provider if the provider is prohibited or prevented from giving an end‑user access to an emergency call service because of something required by, or authorised under, a Commonwealth, State or Territory law.
Example: Things required by, or authorised under, a Commonwealth, State or Territory law include:
(a) A carrier or carriage service provider has acted, in good faith, under subsection 313(1) of the Telecommunications Act 1997 to prevent its networks or facilities from being used in, or in relation to, the commission of offences against the laws of the Commonwealth or a State or Territory.
(b) A carriage service provider has received a request from a police force or service under section 315 of the Telecommunications Act 1997 to suspend the service.
(c) A carrier or carriage service provider that manages a telecommunications network or facility has disconnected customer equipment or customer cabling from that network or facility under subsection 447(1) of the Telecommunications Act 1997 because of its honest belief that the equipment or cabling was, or was likely to be, a threat to the integrity of the network or facility.
(2) This subdivision does not apply if:
(a) a matter beyond the control of the carriage service provider materially and adversely affects the provider’s technical ability to give an end-user access to the emergency call service; or
(b) the emergency telephone service used to make the emergency call is an exempt satellite service.
Note: Matters beyond the control of a carriage service provider which may materially and adversely affect a provider’s technical ability to give an end‑user access to an emergency call service include:
(a) Failure of customer equipment or network equipment at the premises of the customer for that service because of a mains power outage, interference with or misuse of customer equipment or network equipment by end‑users, or wear and tear.
(b) Failure of in‑building wiring because of physical damage at the customer’s premises.
(c) Failure of an access line because of damage or interference caused by a third party or by environmental factors.
(d) Failure due to access to an emergency call service being barred on the customer equipment by the customer.
(e) Failure of a controlled network or controlled facility because of a denial of service attack where reasonable measures have been taken to minimise the impact of such an attack.
Before a carriage service provider first supplies an exempt satellite service to a customer, the provider must notify the customer in writing that the service cannot be used to make an emergency call.
A carriage service provider must ensure that its controlled networks and controlled facilities give an end‑user access to emergency call services whether or not a number is currently issued to the end‑user in relation to a service.
Note: The provider is subject to the requirement even if a relevant controlled network or controlled facility is owned or operated by a carrier. A carrier must be prepared to assist a provider to comply with this requirement — see section 8.
(1) If:
(a) a carriage service provider supplies an emergency telephone service; and
(b) an end user makes an emergency call on the service using the emergency service number 000,
the carriage service provider must give the end user access to the emergency call service operated by the emergency call person for 000 and 112.
(2) If an end-user uses the emergency service number 112 on a public mobile telecommunications service, the carriage service provider who supplies the service must give the end-user access to the emergency call service operated by the emergency call person for 000 and 112.
(1) This section applies if:
(a) an end‑user uses the emergency service number 112 on a satellite service; and
(b) the customer equipment used to supply the satellite service is capable of being used to access a public mobile telecommunications service.
(2) The carriage service provider supplying the satellite service must give the end‑user access to the emergency call service operated by the emergency call person for 000 and 112.
If an end‑user uses the emergency service number 106 on a carriage service that is a standard telephone service as described in subparagraph 6(1)(b)(ii) of the Act, the carriage service provider must give the end‑user access to the emergency call service operated by the emergency call person for 106.
Note 1: Calls can be made to the emergency call service operated by the emergency call person for 106 in a way that includes a text component. Technology currently available for making calls with a text component includes:
(a) teletypewriters (TTY); and
(b) a telecommunications device for the deaf.
Note 2: Other technology may, in time, become available as a form of standard telephone service within the meaning of the Act and this Determination. This Determination will apply to that technology.
(1) This section applies if an end-user uses the emergency service number 106 on a satellite service that is technically capable of carrying a call using that emergency service number.
(2) The carriage service provider supplying the service must give the end‑user access to the emergency call service operated by the emergency call person for 106.
(1) Subject to subsection (3), a carriage service provider who supplies an emergency telephone service other than an exempt satellite service must ensure that an emergency call made using the service is carried to the relevant termination point for the call:
(a) on the provider’s telecommunications network; or
(b) if the provider’s telecommunications network does not allow direct delivery to the relevant termination point for the call— by another telecommunications network.
(2) Subject to subsections (3) and (4), a carrier must ensure that its controlled networks and controlled facilities are configured to carry an emergency call on its network to the relevant termination point for the call.
(3) Subsections (1) and (2) do not apply if a matter beyond the control of the carriage service provider or carrier materially and adversely affects the provider’s or carrier’s technical ability to carry the emergency call to the relevant termination point.
Note: An example of a matter that may be beyond the carrier’s control includes a failure of a controlled network or controlled facility because of non-genuine emergency registrations on a mobile network where reasonable measures have been taken to minimise the impact of such registrations. Other examples of matters that may be beyond the provider’s control are described in the note to subsection 12(2).
(4) Subsection (2) does not apply if the emergency call is made from a mobile phone that is not configured to be able to access the emergency call service.
(1) Subject to subsection (2), a carriage service provider who supplies a carriage service to an emergency service organisation (ESO service provider) must ensure that an emergency call transferred to the organisation by a call taker is carried from the relevant transfer point to the ESO answering point:
(a) on the ESO service provider’s telecommunications network; or
(b) if the ESO service provider’s telecommunications network does not allow direct delivery to the emergency service organisation— by another telecommunications network.
(2) Subsection (1) does not apply if a matter beyond the control of the ESO service provider materially and adversely affects the provider’s technical ability to carry the emergency call to the ESO answering point.
Note: Examples of matters that may be beyond the provider’s control are described in the note to subsection 12(2).
(3) In this section:
ESO answering point means the point in the network of the ESO service provider at which an emergency service organisation is able to answer an emergency call transferred to the organisation.
relevant transfer point means:
(1) This section applies if an end‑user makes an emergency call using the emergency service number 000 or 112.
(2) The carriage service provider who carries the call must, if the call is carried within its network, ensure that the call is transferred to the relevant termination point with the highest priority.
This Division applies to:
(a) a carrier who owns or operates a controlled network or a controlled facility used to carry an emergency call; and
(b) a carriage service provider who supplies an emergency telephone service.
(a) a carrier must, as far as practicable, ensure that the controlled network or controlled facility used to carry the call will, at the time the call is made, automatically carry information about the public number from which the call is made to the relevant termination point; and
(b) a carriage service provider must, as far as practicable, ensure that the emergency telephone service used to make the call will, at the time the call is made, automatically transfer information about the public number from which the call is made to the relevant termination point.
(3) Subsection (2) does not apply if:
(a) the end‑user has made the call using the emergency service number 000 or 112 on a public mobile telecommunications service; and
(b) the carrier or carriage service provider is unable to identify the public number from which the call is made.
(4) The carrier or carriage service provider must also ensure that the controlled network or controlled facility, or the emergency telephone service, automatically carries the most precise location information available at the time the call is made, to the relevant termination point.
(1) This section applies if an emergency service organisation asks a carriage service provider to give it information about an emergency call that has been transferred to the organisation.
(2) The carriage service provider must give the organisation as much of the requested information as possible, as soon as practicable after the request is received.
Note: Part 13 of the Telecommunications Act 1997 imposes requirements on carriage service providers, carriers and emergency call persons to protect the confidentiality of certain information. Those requirements are subject to a number of exceptions on the use or disclosure of specified information or documents, including section 286 of that Act which relates to calls to an emergency service number.
(1) If an emergency service organisation asks a carrier to provide information about the location of an emergency call:
(a) that originated from customer equipment connected to the carrier’s controlled network or controlled facility at the time the emergency call was made;
(b) that has been transferred to the emergency service organisation; and
(c) where the emergency service organisation is unable to identify the location of the caller,
the carrier must give the emergency service organisation the most precise location information available about the location of the customer equipment from which the emergency call originated, as soon as practicable after the request is received.
Note: Circumstances in which the most precise location information may not be available to a carrier include instances where the customer equipment used to make the call does not provide a unique customer identifying number.
(2) If:
(a) an emergency service organisation asks a carrier to give it information about an emergency call that has been transferred to the organisation; and
(b) the emergency call did not originate from customer equipment connected to the carrier’s controlled network or controlled facility,
the carrier must notify the emergency service organisation immediately and take all reasonable steps to assist the emergency service organisation in identifying the owner or operator of the controlled network or controlled facility to which the customer equipment, from which the emergency call originated, was connected.
(3) A carrier must ensure that:
(a) emergency service organisations are able to request information from the carrier about emergency calls transferred to the organisation, at all times;
(b) emergency service organisations are provided with a designated contact and telephone number to which requests for information can be made, or a specified process to be followed when such requests are made; and
(c) all requests received are processed without delay.
(1) A carriage service provider must ensure that:
(a) the emergency call person for 000 and 112 is informed of the provider’s correct contact details including business address, contact telephone numbers and email address;
(b) a person is always available to answer at least one telephone number provided under paragraph (a); and
(c) a person is available to respond to email requests sent to the address provided under paragraph (a) at all times.
(2) If a carriage service provider’s contact details provided in accordance with subsection (1) change, the provider must:
(a) provide updated contact details to the emergency call person for 000 and 112 by the end of the next business day after the change occurs; and
(b) ensure that the previous contact details of the carriage service provider remain active at least until the updated contact details have been provided to the emergency call person.
(3) If the emergency call person for 000 and 112 or the emergency call person for 106 contacts a carriage service provider on the contact details provided under this section on a matter relating to the emergency call service, the provider must respond immediately to the contact made by the emergency call person.
Note: Section 54 requires the emergency call person for 000 and 112 to share information that is provided to it under this section with the emergency call person for 106.
(1) A carriage service provider must, as soon as practicable after:
(a) becoming aware of a major outage that adversely affects a controlled network or controlled facility that the provider owns or operates; or
(b) being notified of a major outage under section 8 of the Telecommunications (Customer Communications for Outages) Industry Standard 2024,
undertake, or arrange to be undertaken, a welfare check on an end-user who made an unsuccessful emergency call during the outage using an emergency telephone service supplied by the carriage service provider.
Note: The Telecommunications (Customer Communications for Outages) Industry Standard 2024 may be accessed free of charge from the Federal Register of Legislation.
(2) Subsection (1) does not apply where:
(a) the carriage service provider cannot identify that the end-user has made the unsuccessful emergency call;
(b) the carriage service provider is satisfied that the end-user subsequently made a successful emergency call; or
(c) the end-user made the unsuccessful call using a public mobile telecommunications service, and the carriage service provider, as soon as practicable after becoming aware of the unsuccessful emergency call, identifies that the location of the customer equipment from which the call was made has changed since the call was made.
If there is a disruption to the emergency call service, carriers and carriage service providers must cooperate as far as practicable with the emergency call person for 000 and 112 and the emergency call person for 106 to:
(a) enable end-users to access the emergency call service; and
(b) enable an emergency call person to answer and handle an emergency call.
(1) This section applies if an end‑user:
(a) uses an emergency telephone service;
(b) dials or presses the digits of an emergency service number, in order; and
(c) then dials or presses at least 1 more digit.
(2) A carriage service provider supplying the emergency telephone service may transfer the call to the announcement for number check.
(1) A carrier who owns or operates a controlled network or controlled facility used to carry emergency calls, must:
(a) as far as practicable, take the steps specified in subsection (3) to stop or minimise the number of non-genuine calls carried using its networks or facilities which are received by the emergency call person for 000 and 112; and
(b) take any additional steps that the ACMA directs in writing should be taken for this section.
(2) A carriage service provider who supplies an emergency telephone service must:
(a) as far as practicable, take the steps specified in subsection (3) to stop or minimise the number of non-genuine calls made using the service which are received by the emergency call person for 000 and 112; and
(b) take any additional steps that the ACMA directs in writing should be taken for this section.
(3) The steps are to:
(a) monitor the number of calls made to the emergency service numbers 000 and 112, 24 hours per day, 7 days per week to identify high volumes of non-genuine calls to the emergency call service that are likely to cause a disruption to the emergency call service;
(b) document and implement a process between the emergency call person, carriers and carriage service providers to stop non-genuine calls of the type referred to in paragraph (a);
(c) cooperate with the emergency call person and emergency service organisations to identify the source of non-genuine calls that are not likely to cause a disruption to the emergency call service; and
(d) document and implement a process between the emergency call person, carriers and carriage service providers to minimise non-genuine calls of the type referred to in paragraph (c).
(4) Before giving a direction under paragraph 1(b) or 2(b), the ACMA must:
(a) consult with the carrier or carriage service provider concerned; and
(b) have regard to any submissions made by the carrier or carriage service provider.
(5) A carrier or carriage service provider who is given a direction under this section may ask the ACMA to reconsider the decision (reconsideration request).
(6) A reconsideration request must:
(a) be in writing;
(b) be given to the ACMA within 14 days of the day on which the carrier or carriage service provider received the direction; and
(c) include reasons for the request.
(7) Upon receiving a reconsideration request the ACMA must, within 28 days:
(a) reconsider the decision; and
(b) affirm, vary or revoke the direction.
(8) The ACMA must give written notice of its decision under subsection (7) and if the decision is to affirm or vary the primary decision, the notice must include:
(a) the reasons for its decision;
(b) a statement to the effect that if the carrier or carriage service provider affected by the decision is dissatisfied with the decision so affirmed or varied, the carrier or carriage service provider may, subject to the Administrative Review Tribunal Act 2024, apply to the Administrative Review Tribunal for review of the decision; and
(c) a statement to the effect that the carrier or carriage service provider may request a statement under section 268 of that Act in relation to the decision so affirmed or varied.
(9) The carrier or carriage service provider concerned may apply to the Administrative Review Tribunal to review a decision of a kind referred to in subsection (5) if the ACMA has affirmed or varied the decision under subsection (7).
(1) A carrier who owns or operates a controlled network or controlled facility used to carry emergency calls, must, as far as practicable, stop or minimise the number of non-genuine emergency registrations using its networks or facilities which are received by the emergency call person for 000 and 112.
This Division applies to a carriage service provider who supplies an emergency telephone service.
A carriage service provider must give each end‑user of the service access to emergency call services free of charge.
(1) Subject to subsection (2), a carriage service provider must not charge an emergency service organisation, or arrange for an emergency service organisation to be charged, directly or indirectly, for any of the following services:
(a) a carriage service used to connect calls using an emergency service number;
(b) a carriage service used to transfer such calls to an emergency service organisation; or
(c) a carriage service used to give information in relation to such calls to an emergency service organisation.
(2) However, the provider may charge an emergency service organisation, or arrange for it to be charged, for a service mentioned in subsection (1) if:
(a) the emergency service organisation agrees with the provider for the service to be supplied at a level significantly higher than the level of service provided to most emergency service organisations; and
(b) the provider’s charge for the service relates only to the higher level of service.
Examples: Methods used to provide significantly higher levels of service include:
(a) network based queueing facilities;
(b) capabilities for multiple site call splaying and overflow; and
(c) redundancy lines.
A carriage service provider must not charge, or arrange to charge, the emergency call person for 000 and 112 or the emergency call person for 106, directly or indirectly, for any of the following services:
(a) a carriage service used to connect calls using an emergency service number;
(b) a carriage service used to transfer such calls to an emergency service organisation; or
(c) a carriage service used to give information in relation to such calls to an emergency service organisation.
(1) This section applies to the emergency call person for 000 and 112 and the emergency call person for 106.
(2) The emergency call persons must give each other any assistance reasonably necessary for the purpose of providing access to emergency call services, including assistance with the following:
(a) receiving and handling emergency calls made by end‑users to a relevant emergency service number;
(b) transferring emergency calls to an appropriate emergency service organisation; and
(c) giving information in relation to emergency calls to an appropriate emergency service organisation.
(1) The emergency call person for 000 and 112, and the emergency call person for 106, must give the ACMA written notice of a decision to introduce a significant change to the way it operates its emergency call service, including a change in the physical location where the emergency call person receives and handles emergency calls.
(2) The notice must be given:
(a) if it is practicable to give the notice before the change occurs — at the earliest practicable opportunity before the change occurs; or
(b) if it is not practicable to give the notice before the change occurs — at the earliest practicable opportunity after the change occurs.
(1) An emergency call person must, as far as practicable, use the common system to:
(a) answer an emergency call made to the emergency call service operated by the person; and
(b) transfer the emergency call to the appropriate emergency service organisation.
(2) The emergency call person for 000 and 112 must:
(a) share access to the common system with the emergency call person for 106 for use in relation to calls made to the emergency service number 106; and
(b) give the emergency call person for 106 such assistance as is required to ensure that:
(i) the emergency call person for 106 has access to the most precise location information available when a call‑taker receives a call made to the emergency service number 106;
(ii) the call‑taker is able to give that information to the appropriate emergency service organisation in the course of relaying the call to the organisation; and
(iii) if, after the emergency service organisation has dealt with the call, the organisation asks the emergency call person for 106 to give it information about the call (including the name of the carriage service provider who supplied the emergency telephone service on which the call was made), the emergency call person for 106 is able to give the information to the organisation.
(1) Before making any significant changes to the common system, the emergency call person for 000 and 112 and the emergency call person for 106 must:
(a) agree to the proposed changes;
(b) agree on a change management process that requires any changes or proposed changes to the common system to be recorded in writing;
(c) consult the emergency service organisations to which their emergency calls are transferred about the proposed changes; and
(d) make any changes to the common system in accordance with the change management process agreed to under paragraph (b).
The emergency call person for 000 and 112, and the emergency call person for 106, must ensure that each call received by the person on an emergency service number is handled in accordance with this Division.
Note: Sections 51 and 52 also contain obligations for the provision of certain information by emergency call persons to emergency service organisations in relation to emergency calls.
The emergency call person for 000 and 112 and the emergency call person for 106 must ensure that an emergency call delivered to the relevant termination point for access to the emergency call person is carried to the relevant answering point for the emergency call person, unless a matter beyond the control of the emergency call person materially and adversely affects their technical ability to do so.
Examples: Matters that may be beyond the emergency call person’s control may include:
(a) Poor mobile phone coverage which results in a network failure so the call cannot be carried by the emergency call person.
(b) Faulty customer equipment which results in a network failure; or
(c) Misdials or other situations where an end-user terminates a call after hearing the announcement for emergency calls which is played after the call reaches the relevant termination point for the call.
(1) This section applies if:
(a) a call‑taker for the emergency call person for 000 and 112 or the emergency call person for 106 receives a call from an end‑user; and
(b) the end‑user:
(i) asks the call‑taker to transfer the call to an emergency service organisation;
(ii) indicates in another way that the end‑user wishes the call to be transferred to an emergency service organisation; or
(iii) gives information to the call‑taker that the call‑taker may reasonably rely on as indicating that the end‑user should contact an emergency service organisation.
(2) The emergency call person for 000 and 112 or the emergency call person for 106 must transfer the call to the emergency service organisation.
Note: The role of an emergency call person is to transfer a call to an emergency service organisation — see the definition of emergency call service in section 7 of the Telecommunications Act 1997 and the definition of emergency service organisation in subsection 147(11) of the Act. The definition of emergency service organisation includes a police force or service, a fire service or an ambulance service.
(1) This section applies if:
(a) a call‑taker for the emergency call person for 000 and 112 receives a call from an end‑user; and
(b) the end‑user:
(i) asks the call‑taker to transfer the call to a State or Territory emergency service;
(ii) indicates in another way that the end‑user wishes the call to be transferred to a State or Territory emergency service; or
(iii) gives information to the call‑taker that the call‑taker may reasonably rely on as indicating that the end‑user should contact a State or Territory emergency service.
(2) The emergency call person for 000 and 112 must transfer the call to the announcement for State and Territory emergency services.
Note: An announcement for State and Territory emergency services explains that a State or Territory emergency service cannot be contacted through the emergency call service and tells the end‑user how to contact a State or Territory emergency service.
(1) This section applies if:
(a) a call‑taker for the emergency call person for 000 and 112 receives a call from an end‑user; and
(b) the end‑user:
(i) asks the call‑taker to transfer the call to a person or organisation that cannot be contacted through the service (other than a State or Territory emergency service); or
(ii) indicates in another way that the end‑user wishes the call to be transferred to a person or organisation that cannot be contacted through the service (other than a State or Territory emergency service); or
(iii) gives information to the call‑taker that the call‑taker may reasonably rely on as indicating that the end‑user should contact a person or organisation that cannot be contacted through the service (other than a State or Territory emergency service).
(2) The emergency call person for 000 and 112 must transfer the call to the announcement for non‑emergency contacts.
(1) This section applies if a call‑taker for the emergency call person for 000 and 112 receives a Caller No Response Call.
(2) The emergency call person for 000 and 112 must:
(a) transfer the call to the announcement for Caller No Response Calls; and
(b) either:
(i) if the end‑user dials or presses ‘55’ — ask the end‑user if the end‑user requires police, fire or ambulance and, if the end‑user does not respond, or does not indicate in another way, that police, fire or ambulance is required, transfer the call to the police force or service in the capital city of the end‑user’s State or Territory; or
(ii) if the end‑user does not dial or press ‘55’ — disconnect the call.
For section 45, if a call cannot be transferred to the announcement for Caller No Response Calls for any reason, the call‑taker must transfer the call to the police force or service in the capital city of the end‑user’s State or Territory.
The emergency call person for 000 and 112, and the emergency call person for 106, must, as far as practicable, operate their emergency call services in a way that would give an end‑user of an emergency telephone service the appearance of a single national emergency call system.
(1) Subject to subsection (2), the emergency call person for 000 and 112 must ensure that, for each day that the person receives calls to the emergency service number 000 or 112:
(a) 85% of the calls are answered by a call‑taker within 5 seconds of reaching the relevant answering point for the call; and
(b) 95% of the calls are answered by a call‑taker within 10 seconds of reaching the relevant answering point for the call.
(2) The emergency call person for 000 and 112 will not be in breach of subsection (1) if a failure by it to reach a daily target set out in that subsection is due to a matter beyond the control of the person and which could not have been reasonably foreseen by the person.
Example 1: Delay in answering emergency calls due to unexpectedly high calling volumes caused by unforeseen natural disasters.
Example 2: Delay in answering emergency calls because of action taken to prevent or manage an ECS disablement event.
Example 3: Delay in answering emergency calls due to operational issues experienced by an emergency service organisation.
(1) Subject to subsection (2), the emergency call person for 106 must ensure that, for each day that the person receives calls to the emergency service number 106:
(a) 85% of the calls are answered by a call‑taker within 5 seconds of reaching the relevant answering point for the call; and
(b) 95% of the calls are answered by a call‑taker within 10 seconds of reaching the relevant answering point for the call.
(2) The emergency call person for 106 will not be in breach of subsection (1) if a failure by it to reach a daily target set out in that subsection is due to a matter beyond the control of the person and which could not have been reasonably foreseen by the person.
Example 1: Delay in answering emergency calls due to unexpectedly high calling volumes caused by unforeseen natural disasters.
Example 2: Delay in answering emergency calls because of action taken to prevent or manage an ECS disablement event.
Example 3: Delay in answering emergency calls due to operational issues experienced by an emergency service organisation.
(1) The emergency call person for 000 and 112 must take the steps mentioned in subsection (2) to minimise the number of non-genuine calls received by the emergency call person on the emergency service numbers 000 and 112.
(2) The steps are:
(a) the emergency call person for 000 and 112 must, when a call is delivered to the relevant termination point for the call, play the announcement for emergency calls before the call is delivered to the relevant answering point; and
(b) any other step that the ACMA directs in writing should be taken for this section.
(3) If the emergency call person for 000 and 112 reasonably suspects that the call or calls are part of an ECS disablement event, the emergency call person may take steps to disconnect or block the call.
Note: Examples of the steps the emergency call person may take include temporarily blocking calls from a particular carrier or carriage service provider or temporarily blocking calls from specified telephone numbers.
(4) Before giving a direction under paragraph (2)(b), the ACMA must:
(a) consult with the emergency call person for 000 and 112; and
(b) have regard to any submissions made by the emergency call person.
(5) If the emergency call person for 000 and 112 receives a direction under paragraph (2)(b), the emergency call person may ask the ACMA to reconsider the decision (reconsideration request).
(6) A reconsideration request must:
(a) be in writing;
(b) be given to the ACMA within 14 days of the day on which the emergency call person for 000 and 112 received the direction; and
(c) include reasons for the request.
(7) Upon receiving a reconsideration request the ACMA must, within 28 days:
(a) reconsider the decision; and
(b) affirm, vary or revoke the direction.
(8) The ACMA must give written notice of its decision under subsection (7) and if the decision is to affirm or vary the primary decision, the notice must include:
(a) the reasons for its decision;
(b) a statement to the effect that if the emergency call person for 000 and 112 (being the person affected by the decision) is dissatisfied with the decision so affirmed or varied, the emergency call person may, subject to the Administrative Review Tribunal Act 2024, apply to the Administrative Review Tribunal for review of the decision; and
(c) a statement to the effect that the emergency call person may request a statement under section 268 of that Act in relation to the decision so affirmed or varied.
(9) The emergency call person for 000 and 112 may apply to the Administrative Review Tribunal to review a decision of a kind referred to in subsection (5) if the ACMA has affirmed or varied the decision under subsection (7).
(1) If the emergency call person for 000 and 112 reasonably suspects that non-genuine emergency registrations are adversely impacting or are likely to adversely impact the operation of the emergency call service, the emergency call person for 000 and 112 may block or otherwise minimise the non-genuine emergency registrations.
If the emergency call person for 000 and 112 or the emergency call person for 106 transfers an emergency call to an emergency service organisation, the emergency call person must make available to the organisation as much of the following information as the emergency call person has:
(a) the most precise location information available at the time the call is transferred;
(b) the name of the customer; and
(c) the public number from which the call is made.
Note: Division 3.2 specifies obligations for the handling of emergency calls by emergency call persons.
(1) This section applies if an emergency service organisation asks the emergency call person for 000 and 112 or the emergency call person for 106 to give it information about an emergency call that has been transferred to the organisation.
(2) The emergency call person must give the organisation as much of the requested information as possible, as soon as practicable after the request is received.
Note: Part 13 of the Telecommunications Act 1997 imposes requirements on carriage service providers, carriers and emergency call persons to protect the confidentiality of certain information. Those requirements are subject to a number of exceptions on the use or disclosure of specified information or documents, including section 286 of that Act which relates to calls to an emergency service number.
The emergency call person for 000 and 112 must take all reasonable steps to ensure that:
(a) the IPND Manager gives it access to all the information in the IPND that it requires to respond to an emergency call, as soon as practicable after the call is received; and
(b) the IPND Manager will inform it of a revision or correction to the customer location information in the IPND within 24 hours of the IPND Manager being notified of such a revision or correction.
(1) This section applies if a carriage service provider gives the emergency call person for 000 and 112 information under section 26.
(2) The emergency call person for 000 and 112 must share the information provided to it under section 26 with the emergency call person for 106.
Note: Under section 26, a carriage service provider must ensure that the emergency call person for 000 and 112 is informed of the provider’s correct contact details.
(1) This section applies to the emergency call person for 000 and 112 if there has been a disruption to the emergency call service operated by the person.
(2) The emergency call person must, as soon as possible after the disruption occurs, conduct a welfare check on an end-user who has made a call to the emergency service number 000 or 112 which has been carried to the relevant termination point, but has not been carried to the relevant answering point, for the call, unless the call:
(a) has been made using a public payphone;
(b) is a Caller No Response Call; or
(c) has a default CLI.
(3) If the emergency call person reasonably believes that a carrier, carriage service provider or emergency service organisation is affected by the disruption, the emergency call person must, as soon as practicable after the disruption occurs, inform the carrier, provider or organisation of the disruption.
(4) If the emergency call person reasonably believes that the disruption is likely to materially and adversely affect its ability to provide the emergency call service, the emergency call person must, as soon as practicable after the disruption occurs, inform:
(a) members of the public whose ability to access the emergency call service is affected by the disruption;
(b) the ACMA;
(c) the Department;
(d) the Home Affairs Department,
of the disruption.
(1) The emergency call person for 000 and 112, and the emergency call person for 106, must not charge an emergency service organisation, directly or indirectly, for any of the following services:
(a) receiving and handling calls to an emergency service number;
(b) transferring such calls to an emergency service organisation; or
(c) giving information in relation to such calls to an emergency service organisation.
(2) The emergency call person must not arrange for an emergency service organisation to be charged for a service mentioned in subsection (1).
If the emergency call person for 000 and 112 (in the capacity of emergency call person) provides a service assisting the emergency call person for 106 to use the common system, the emergency call person for 000 and 112 must provide the service on the basis that it must not profit but may recover the costs of providing the service.
(1) The emergency call person for 000 and 112, and the emergency call person for 106, must make and keep records for each month of the following:
(a) the number of calls that were delivered to the relevant termination point for the call;
(b) the number of calls that were delivered to the relevant answering point for the call but abandoned by the end‑user before a call‑taker responded;
(c) the number of calls that were answered by a call‑taker but not transferred to an emergency service organisation;
(d) the number of calls to the emergency service number 000 that were handled in accordance with section 45, and the number of such calls that were transferred to an emergency service organisation;
(e) the number of calls that originated from public mobile telecommunications services, and the number of such calls that were transferred to an emergency service organisation;
(f) the number of calls to the emergency service number 000 that originated from public payphones, and the number of such calls that were transferred to an emergency service organisation;
(g) the number of calls to the emergency service number 000 that originated from fixed local services (other than public payphones), and the number of such calls that were transferred to an emergency service organisation;
(h) the number of calls to the emergency service number 106 that originated from fixed local services and public payphones, and the number of such calls that were transferred to an emergency service organisation;
(i) the number of calls to the emergency service numbers 000 and 112 that originated from satellite services, and the number of such calls that were transferred to an emergency service organisation;
(j) the number of calls that were answered by a call‑taker and transferred to an emergency service organisation;
(k) the number of calls to the emergency service numbers 000 and 112 that were transferred to an announcement in accordance with:
(i) section 43; and
(ii) section 44;
(l) the number of calls to the emergency service numbers 000 and 112 that had an Alternate Address Flag set to ‘True’ in the IPND, and the number of such calls that were transferred to an emergency service organisation; and
(m) any other matter that the emergency call person for 000 and 112 or the emergency call person for 106 has agreed with the ACMA, in writing, to record.
(2) The emergency call person for 000 and 112, and the emergency call person for 106, must make and keep records for each day of the following:
(a) the number of calls that were answered by a call‑taker 5 seconds or less after delivery to the relevant answering point for the call;
(b) the number of calls that were answered by a call‑taker 10 seconds or less after delivery to the relevant answering point for the call; and
(c) the number of calls that were answered by a call‑taker more than 10 seconds after delivery to the relevant answering point for the call.
(3) The emergency call person for 000 and 112 and the emergency call person for 106 must give the ACMA a copy of the records required to be kept under this section on a quarterly basis:
(a) as soon as practicable after the quarter ends; and
(b) in any case — within 1 month after the quarter ends.
This Part applies to:
(a) a carriage service provider that supplies, or will supply, a service that enables end-users to access the emergency call service on a mobile phone; and
(b) a carrier whose mobile network is used by a carriage servicer provider that supplies, or will supply, a service that enables end-users to access the emergency call service on a mobile phone.
In this Part:
commencement day means the day that this Part 4 commences.
current customer means a person who is:
(a) a customer of a carriage service provider; and
(b) obtaining carriage services from the carriage service provider via a mobile phone.
fixed broadband gateway means a device that connects an in-premises broadband modem using a SIM as a backup to fixed broadband supply or a fixed wireless access point.
mobile network of other carriage service providers includes the mobile network of a carrier.
non-current customer means a person who is not a current customer of a carriage service provider.
Note: A non-current customer includes a prospective customer of a carriage service provider.
provider’s own mobile network, in relation to a carriage service provider, means:
(a) a mobile network owned by the carriage service provider; or
(b) a mobile network that the carriage service provider uses to supply a service that enables end-users to access the emergency call service on a mobile phone.
requests supply of includes an attempt by an end-user’s mobile phone to connect to a provider’s own mobile network.
A carrier must do everything reasonably necessary to ensure that a carriage service provider using the carrier’s mobile network is able to comply with the carriage service provider’s obligations under this Part.
Note: For example, if a carrier becomes aware that a mobile phone attempting to access the carrier’s mobile network is not configured to be able to access the emergency call service on either that carrier’s mobile network, or, if the carrier’s own mobile network is unavailable, another mobile network, it must notify any carriage service providers who are using the carrier’s mobile network, of that fact.
(a) requests supply of carriage services from a carriage service provider using a mobile phone; and
(b) is a non-current customer of the carriage service provider.
(2) The carriage service provider must identify whether the mobile phone of the end-user is configured to be able to access the emergency call service using both:
(a) the provider’s own mobile network; and
(b) if the provider’s own mobile network is unavailable, the mobile network of other carriage service providers who provide carriage services to the public.
(1) This section applies if a carriage service provider has identified, under subsection 64(2), that a mobile phone used by an end-user who requests supply of carriage services from the carriage service provider to access the provider’s service is not configured to be able to access the emergency call service using both:
(a) the provider’s own mobile network; and
(b) in circumstances where the provider’s own mobile network is unavailable, the mobile network of other carriage service providers who provide carriage services to the public.
(2) The carriage service provider must:
(a) notify the end-user that the mobile phone is not configured to be able to access the emergency call service;
(b) not supply carriage services to the mobile phone; and
(c) provide the end-user with information about alternative mobile phones that are available, including information about alternative low cost or no cost mobile phones that can access the emergency call service.
(1) This section applies if, between the commencement day and 1 November 2024, an end user:
(a) requests supply of carriage services from a carriage service provider using a mobile phone; and
(b) is a current customer of the carriage service provider.
(2) The carriage service provider must identify whether the mobile phone of the end-user is configured to be able to access the emergency call service using both:
(a) the provider’s own mobile network; and
(b) if the provider’s own mobile network is unavailable, the mobile network of other carriage service providers who provide carriage services to the public.
(1) This section applies if a carriage service provider has identified, under subsection 66(2), that a mobile phone used by an end-user to access the provider’s service is not configured to be able to access the emergency call service using both:
(a) the provider’s own mobile network; and
(b) in circumstances where the provider’s own mobile network is unavailable, the mobile network of other carriage service providers who provide carriage services to the public.
(2) The carriage service provider must:
(a) unless it has already done so prior to the commencement day, notify the end-user that the mobile phone is not configured to be able to access the emergency call service;
(b) not supply carriage services to the mobile phone; and
(c) unless it has already done so prior to the commencement day, provide the end-user with information about alternative mobile phones that are available, including information about alternative low cost or no cost mobile phones that can access the emergency call service.
A carriage service provider must use its best endeavours to promptly identify if a mobile phone that is accessing, or attempting to access, the provider’s own mobile network is, on or after 2 November 2024, no longer configured to access the emergency call service using both:
(a) the provider’s own mobile network; and
(b) if the provider’s own mobile network is unavailable, the mobile network of other carriage service providers who provide carriage services to the public.
(1) This section applies if a carriage service provider has identified, on or after 2 November 2024, that a mobile phone of an end-user that is accessing, or attempting to access, the provider’s own mobile network is no longer configured to be able to access the emergency call service using both:
(a) the provider’s own mobile network; and
(b) if the provider’s own mobile network is unavailable, the mobile network of other carriage service providers who provide carriage services to the public.
(2) The carriage service provider must, within 5 business days, notify the end-user that the mobile phone is no longer configured to be able to access the emergency call service and that the carriage service provider will cease supply of carriage services to the mobile phone on a date that is between 28 and 35 days from the date of the notification.
(3) The carriage service provider must, before ceasing supply of carriage services to the mobile phone, send a further two separate notifications to the end-user that the mobile phone is no longer configured to be able to access the emergency call service and the carriage service provider will cease supply of carriage services to the mobile phone.
(4) The carriage service provider must cease supply of carriage services to the mobile phone:
(a) no earlier than 28 days after the notification sent under subsection (2); and
(b) no later than 35 days after the notification sent under subsection (2).
(5) In addition to the information included in a notification under subsection (2) and prior to the ceasing of supply of carriage services to the mobile phone, a carriage service provider must also provide information to the end-user about alternative mobile phones that are available, including information about alternative low cost or no cost mobile phones that can access the emergency call service.
A carriage service provider must ensure that its payment assistance policy sets out at least one method by which financial hardship customers can receive assistance to obtain a low cost or no cost mobile phone that can access the emergency call service using both:
(a) the provider’s own mobile network; and
(b) if the provider’s own mobile network is unavailable, the mobile network of other carriage service providers who provide carriage services to the public.
Sections 65, 67 and 69 do not apply if a carriage service provider:
(a) is aware, or becomes aware, that the mobile phone is being used by an end-user who is a foreign traveller in Australia who intends to remain in Australia for a period of no longer than 90 consecutive days; and
(b) has sent a notification to the mobile phone to the effect that the mobile phone is not configured to be able to access the emergency call service.
This Division applies to a carrier whose networks are used to supply relevant carriage services that enable end-users to access the emergency call service using a mobile phone.
(1) This section applies if a mobile base station that is used to carry emergency calls on the carrier’s mobile network loses all connectivity to the carrier’s core network and the carrier’s controlled network and controlled facilities are unable to carry an emergency call to the relevant termination point.
(2) Subject to subsection (3) the carrier must wilt the mobile base station until the base station is able to establish and maintain connectivity to the carrier’s core network, and the carrier’s controlled network and controlled facilities are able to carry an emergency call to the relevant termination point.
(3) A carrier will not be in breach of subsection (2) if:
(a) the mobile base station is connected to more than one core network; and
(b) an emergency call initiated on the mobile base station is carried to the relevant termination point using a different carrier’s core network that is connected to the mobile base station.
(1) This section applies if there is a major outage or significant local outage in a mobile network operated or controlled by a carrier that affects an end-user’s ability to make an emergency call to the emergency call person for 000 or 112.
(2) The carrier whose mobile network is affected by the outage must take all reasonable steps to ensure that its controlled networks and controlled facilities do not impede emergency call camp on functionality.
(3) A carrier that is capable of carrying an emergency call on its mobile network must carry an emergency call initiated through emergency call camp on functionality to the relevant termination point.
Carriers must take reasonable steps to test the following:
(a) that emergency calls to the emergency call person for 000 or 112 made by an end-user on its network will be carried to the relevant termination point for the call; and
(b) if the emergency call is made by an end-user on a carrier’s mobile network and the carrier’s own mobile network is unavailable, that an emergency call can be carried on another available mobile network using emergency call camp on functionality to the relevant termination point for the call.
Sections 73 to 75 do not apply if a matter beyond the control of the carrier materially and adversely affects its technical ability to comply with those provisions.
(1) Section 78 applies to a carrier if there is a major outage or significant local outage that affects the carriage of emergency calls using its controlled networks or controlled facilities.
(2) Section 79 applies to a carrier if there is a major outage that affects the carriage of emergency calls using its controlled networks or controlled facilities.
(1) Carriers must share with the entities specified in subsection (2) the real-time network information specified at subsection (3) at the times specified in subsection (4).
(2) The entities with whom a carrier must share information are:
(a) the emergency call person for 000 and 112;
(b) the emergency call person for 106;
(c) all emergency service organisations located in the State or Territory affected by the major outage or significant local outage;
(d) the ACMA;
(e) the Department; and
(f) the National Emergency Management Agency.
(3) The real-time network information that must be shared includes as much of the following information about the major outage or significant local outage that is available to the carrier at the time of sharing:
(a) the scale or suspected scale of the outage including the number of relevant carriage services impacted;
(b) subject to subsection (5), the cause or likely cause of the outage;
(c) the geographic areas impacted or likely to be impacted by the outage;
(d) the types of relevant carriage services impacted or likely to be impacted by the outage;
(e) the estimated timeframe for updates in relation to the outage;
(f) the estimated timeframe for restoration of relevant carriage services.
(4) The real-time network information must be shared:
(a) if there is a material change that relates to the outage – as soon as practicable after the carrier becomes aware of the material change; or
(b) otherwise, as frequently as the carrier considers an update is necessary, and at least:
(i) once every six hours for the first 24 hours of the outage; and
(ii) once during each subsequent 24-hour period.
(5) The carrier is not required to give information about the cause or likely cause of a major outage or a significant local outage if it has reasonable grounds to believe that disclosing this information could compromise its telecommunications network security or national security.
(1) Carriers must, within 45 days of the restoration of a major outage or within an alternative timeframe agreed in writing with the ACMA, provide a written report to:
(a) the ACMA; and
(b) the Department.
(2) The written report under subsection (1) must include the following information:
(a) the cause of the major outage;
(b) the steps taken to resolve the major outage;
(c) the impact of the major outage on the delivery of emergency calls to the emergency call person for 000 and 112 and the emergency call person for 106;
(d) an estimate of the number of end-users affected by the outage;
(e) the number of unsuccessful emergency calls made during the outage that the carrier has been able to identify;
(f) the steps that were taken to resolve issues identified as contributing to the outage; and
(g) a clear and detailed plan (the Outcomes Plan), including timelines, outlining the steps that will be taken by the carrier to avoid similar outages occurring in the future.
(3) Carriers must provide further written updates to the ACMA and the Department that detail the carrier’s progress on the Outcomes Plan.
(4) The further written updates under subsection (3) must be provided:
(a) if the ACMA specifies in writing a timeframe that is not less than 30 days for those updates, within those specified timeframes; or
(b) if the ACMA has not specified a timeframe under paragraph (a), every 45 days from the date of providing the written report under subsection (1) until each of the steps taken by the carrier under the Outcomes Plan has been implemented in full.
(1) This section applies to a carrier that proposes a significant change to its operations or underlying telecommunications network technology or architecture that will fundamentally and adversely change how its controlled network and controlled facilities carry emergency calls to the relevant termination point.
Note: Examples of a significant change to telecommunications network technology or architecture include the introduction of a new generation of mobile technology, the decommissioning of a legacy generation of mobile technology, or the introduction of a new transmission protocol for delivering emergency voice calls.
(2) Subject to subsection (3), before a carrier undertakes a proposed significant change to its operations or underlying telecommunications network technology or architecture, the carrier must, at least 6 months prior to the proposed change, submit a plan to the ACMA (the management plan).
(3) If a carrier reasonably believes that a management plan cannot be provided 6 months prior to the change, the carrier does not need to comply with the timeframe specified in subsection (2) if, within 14 days of forming its belief, the carrier:
(a) submits a management plan to the ACMA; and
(b) provides written reasons as to why a management plan in relation to the proposed change cannot be provided 6 months prior to the proposed change.
(4) The management plan referred to in subsection (2) and subsection (3) must detail the steps the carrier will take to minimise any detrimental impacts on end-users of the proposed change to the carriage of emergency calls to the relevant termination point.
(5) Carriers must:
(a) implement the steps set out in the management plan; and
(b) provide written updates to the ACMA that detail the carrier’s implementation of the steps set out in the management plan.
(6) The updates under subsection (5) must be provided:
(a) if the ACMA specifies in writing a timeframe that is not less than 30 days for those updates, within those specified timeframes; or
(b) if the ACMA has not specified a timeframe under paragraph (a), every 45 days from the date of providing the management plan under subsection (2) or subsection (3) until each of the steps taken by the carrier under the management plan has been implemented in full.
(1) This section applies to:
(a) a carrier that detects a major outage in its network that affects the delivery of emergency calls to the emergency call person for 000 and 112 or to the emergency call person for 106;
(b) a carriage service provider that becomes aware that there is a major outage affecting its ability to deliver emergency calls to the emergency call person for 000 and 112 or to the emergency call person for 106; and
(c) the emergency call person for 000 and 112 if there is a disruption to the emergency call service.
(2) The carrier and carriage service provider must comply with the requirements set out in the Disruption Protocols that apply to them during and after a major outage that affects the delivery of emergency calls to the emergency call person for 000 and 112 or to the emergency call person for 106.
(3) The emergency call person for 000 and 112 must comply with the requirements set out in the Disruption Protocols that apply to it if there is a disruption to the emergency call service.
Note: See section 81.
1. As soon as practicable after a carrier becomes aware that there is a major outage affecting the carrier’s network, the carrier must:
1.1 during and after the outage, comply with the requirements of the Telecommunications (Customer Communications for Outages) Industry Standard 2024; and
1.2 during the outage, comply with the requirements of sections 73, 74 and 78 of this Determination.
Note: The Telecommunications (Customer Communications for Outages) Industry Standard 2024 may be accessed free of charge from the Federal Register of Legislation.
2. Without limitation to item 1, the key requirements in the Telecommunications (Customer Communications for Outages) Industry Standard 2024 and sections 73, 74 and 78 of this Determination as at the date this Schedule commenced included the following:
2.1 informing and updating other carriers, carriage service providers, the public and relevant stakeholders about the outage;
2.2 wilting a mobile base station if there is a loss of connectivity between that mobile base station and the carrier’s core network.
2.3 sharing real-time information about the major outage with relevant parties, including emergency service organisations.
3. As soon as practicable after a carriage service provider becomes aware that there is a major outage that affects its ability to supply services to end-users, the carriage service provider must:
3.1 during and after the outage, comply with the requirements of the Telecommunications (Customer Communications for Outages) Industry Standard 2024; and
3.2 during the outage, comply with the requirement set out in section 28 of this Determination.
4. Without limitation to item 3, the key requirements in the Telecommunications (Customer Communications for Outages) Industry Standard 2024 and section 28 of this Determination as at the date this Schedule commenced included the following:
4.1 informing and updating end-users and the public about the outage;
4.2. notifying the emergency call person for 000 and 112 and the emergency call person for 106 of the outage; and
4.3. carrying out welfare checks on any end user who has made an unsuccessful emergency call during the outage.
5. As soon as practicable after the emergency call person for 000 and 112 becomes aware that there is a disruption to the emergency call service, the emergency call person for 000 and 112 must, during and after the disruption comply with section 55 of this Determination.
6. Without limitation to item 5, the key requirements in section 55 of the Determination as at the date this Schedule commenced included the following:
6.1. conducting welfare checks on end-users whose calls to the emergency call service have been impacted by the disruption to the emergency call service;
6.2. communicating with and informing carriers, carriage service providers and emergency service organisations about the disruption to the emergency call service; and
6.3 keeping the public, the ACMA, the Department, and the Home Affairs Department informed and updated about the disruption.
The endnotes provide information about this compilation and the compiled law.
The following endnotes are included in every compilation:
Endnote 1—About the endnotes
Endnote 2—Abbreviation key
Endnote 3—Legislation history
Endnote 4—Amendment history
Abbreviation key—Endnote 2
The abbreviation key sets out abbreviations that may be used in the endnotes.
Legislation history and amendment history—Endnotes 3 and 4
Amending laws are annotated in the legislation history and amendment history.
The legislation history in endnote 3 provides information about each law that has amended (or will amend) the compiled law. The information includes commencement details for amending laws and details of any application, saving or transitional provisions that are not included in this compilation.
The amendment history in endnote 4 provides information about amendments at the provision (generally section or equivalent) level. It also includes information about any provision of the compiled law that has been repealed in accordance with a provision of the law.
Misdescribed amendments
A misdescribed amendment is an amendment that does not accurately describe how an amendment is to be made. If, despite the misdescription, the amendment can be given effect as intended, then the misdescribed amendment can be incorporated through an editorial change made under section 15V of the Legislation Act 2003.
If a misdescribed amendment cannot be given effect as intended, the amendment is not incorporated and “(md not incorp)” is added to the amendment history.
Endnote 2—Abbreviation key
ad = added or inserted | orig = original |
am = amended | p = page(s) |
amdt = amendment | para = paragraph(s)/subparagraph(s) |
C[x] = Compilation No. x | /sub‑subparagraph(s) |
ch = Chapter(s) | pres = present |
cl = clause(s) | prev = previous |
cont. = continued | (prev…) = previously |
def = definition(s) | pt = Part(s) |
Dict = Dictionary | r = regulation(s)/Court rule(s) |
disallowed = disallowed by Parliament | reloc = relocated |
div = Division(s) | renum = renumbered |
exp = expires/expired or ceases/ceased to have | rep = repealed |
effect | rs = repealed and substituted |
gaz = gazette | s = section(s)/subsection(s) |
LA = Legislation Act 2003 | /rule(s)/subrule(s)/order(s)/suborder(s) |
LIA = Legislative Instruments Act 2003 | sch = Schedule(s) |
(md not incorp) = misdescribed amendment | SLI = Select Legislative Instrument |
cannot be given effect | SR = Statutory Rules |
mod = modified/modification | sub ch = Sub‑Chapter(s) |
No. = Number(s) | sub div = Subdivision(s) |
Ord = Ordinance | sub pt = Subpart(s) |
| underlining = whole or part not |
| commenced or to be commenced |
Endnote 3—Legislation history
Name | Registration | Commencement | Application, saving and transitional provisions |
Telecommunications (Emergency Call Services) Determination 2019 | 27 November 2019 | Sections 27 and 28: 1 June 2020; Remainder: 28 November 2019 |
|
Telecommunications (Emergency Call Services) Amendment Determination 2020 (No.1) | 6 March 2020 | 7 March 2020 |
|
Telstra Corporation and Other Legislation Amendment Act 2021 | 16 December 2021 | 1 January 2023 |
|
Telecommunications (Emergency Call Service) Amendment Determination 2024 (No. 1) | 24 October 2024 | 28 October 2024 |
|
Telecommunications (Emergency Call Service) Amendment Determination 2025 (No. 1) | 29 April 2025 | 1 November 2025 |
|
Telecommunications (Emergency Call Service) Amendment Determination 2025 (No. 2) | 8 October 2025 | 1 November 2025 |
|
Provision affected | How affected | |
s.2..................... | rep. s. 48D LA | |
s.4..................... | rep. s. 48C LA | |
s.5..................... | am. 2020 (No.1), am. F2024L0135, am. F2025L00528 | |
s.6..................... | am. 2020 (No.1), am. C2021A00140, am. F2024L0135, am. F2025L00528 | |
s.19.................... | rs. F2025L00528 | |
Division 2.4 (heading)........ | am. F2025L00528 | |
s.27.................... | rep. F2025L00528 | |
s.28 (heading).............. | am. F2025L00528 | |
s.28.................... | am. F2025L00528 | |
s.28(1).................. | am. F2025L01229 | |
s.31(8) and (10)............ | rs. F2025L00528 | |
s.31(9).................. | rep. 2020 (No.1) | |
s.31A................... | ad. F2025L00528 | |
s.38.................... | rs. 2020 (No.1) | |
s.50(8) and (10)............ | rs. F2025L00528 | |
s.50(9).................. | rep. 2020 (No.1) | |
s.50A................... | ad. F2025L00528 | |
s.53.................... | rs. 2020 (No.1) | |
Division 3.5............... | rs. 2020 (No.1) | |
s.59.................... | am. 2020 (No.1) | |
s.62.................... | am. F2025L00528 | |
Part 4................... | ad. F2024L0135 | |
Part 5................... | ad. F2025L00528 | |
Part 6................... | ad. F2025L00528 | |
Schedule 1................ | rep. s48C LA, ad. F2025L00528 | |
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