Australian Government

Federal Register of Legislation

AFCA Scheme Authorisation 2018

In force

Administered by

Department of the Treasury

This item is authorised by the following title:

Corporations Act 2001

Latest version

View as made version

F2026C00334 C04

11 March 2026

Table of contents

1 Name
3 Authority
4 Definitions
5 Authorisation of an external dispute resolution scheme as the AFCA scheme
6 Condition on authorisation – report to Minister about decisions to vary fees
7 Condition on authorisation – must seek recognition of the Australian Information Commissioner
8 Condition on authorisation – membership of the scheme is open to existing members of FOS and CIO
9 Additional condition
9A Condition on authorisationexternal dispute resolution complaint not to be decided in certain circumstances
9B Condition on authorisation—complaints about banks relating to scams It is a condition relating to the authorisation of the AFCA scheme that the AFCA scheme must permit a complaint to be made, in accordance with any requirements to be set out in the AFCA scheme rules, in relation to a bank carrying on a financial services business or engaging in credit activities, if: (a) the complaint relates to either: (i) an account opened, or credit facility made available, by the bank in the name of the complainant without the complainant’s consent, authorisation or authority; or (ii) a receipt, internal movement, or external transfer, of funds by the bank, where the funds relate to the complainant; and (b) the bank is a member of the AFCA scheme at the time the complaint is made; and (c) the complaint relates to an attempt by someone to deceive the bank or the complainant (whether or not successful). 10 COVID-19 economic response—guarantee of lending to small and medium enterprises
11 COVID-19 economic response—deferral of loan repayments
Endnotes