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National Disability Insurance Scheme (Complaints Management and Resolution) Rules 2018
In force
Administered by
Department of Health, Disability and Ageing
This item is authorised by the following title:
National Disability Insurance Scheme Act 2013
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F2018L00634
18 May 2018
-
27 January 2026
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Part 1—Preliminary
1 Name
2 Commencement
3 Authority
4 Definitions
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Part 2—Complaints management and resolution system for registered NDIS providers
5 Simplified outline of this Part
6 Purpose of this Part
7 Complaints management and resolution system must comply with this Part
8 Complaints management and resolution system requirements
9 System must afford procedural fairness
10 Documentation, record keeping and statistics
11 Roles, responsibilities, compliance and training of workers
12 Referring complaints
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Part 3—Complaints to, and inquiries by, the Commissioner
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Division 1—Introduction
13 Simplified outline of this Part
14 Purposes of this Part
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Division 2—Complaints to the Commissioner
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Subdivision A—Complaints
15 Making a complaint to the Commissioner
16 Dealing with a complaint
17 No further action, or deferring action, in relation to a complaint
18 Withdrawal of a complaint
19 Confidentiality
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Subdivision B—Resolution process
20 Resolution process
21 Notifying NDIS provider
22 Ending the resolution process
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Subdivision C—Notices relating to outcome of resolution processes
23 Notice of decision to take no further action
24 Notice of outcome of resolution process
25 Provision of information to other persons
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Subdivision D—Reconsideration of decisions
26 Application for reconsideration by the Commissioner
27 Reconsideration by the Commissioner on application
28 Reconsideration by the Commissioner on own motion
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Division 3—Inquiries by the Commissioner
29 Inquiries by the Commissioner in relation to complaints
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Division 4—Other matters
30 Commissioner must comply with procedural fairness rules
31 Referral to other organisations
32 Commissioner may take action under the Act
