Telecommunications (Customer Service Guarantee) Standard 2011

No longer in force

Administered by

Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts

This item is authorised by the following title:

Telecommunications (Consumer Protection and Service Standards) Act 1999

Superseded version

View latest version

F2011L00413

11 March 2011 - 30 September 2011

For transitional provisions relating to the repeal of this instrument, see sections 36 to 39 of the Telecommunications (Customer Service Guarantee) Standard 2023.

Table of contents

1 Name of instrument
2 Commencement
3 Revocation of Telecommunications (Customer Service Guarantee) Standard 2000
4 Interpretation
5 Arrangements with customers
6 Information to be given to customers
7 Cooperation of customers with carriage service providers
8 Guaranteed maximum connection periods
9 Arrangements about connection periods
10 Application of Division 3
11 Guaranteed maximum rectification periods
12 Sites to which subsection 11 (3) or (4) applies
13 Reports by carriage service providers of faults etc
14 Arrangements about rectification periods
15 Interpretation
16 Making and changing appointments
17 Criteria for determining whether an appointment is kept
18 Supply of more than 5 eligible telephone services
19 Maintenance and upgrades
20 Credit standing of customers
21 Circumstances beyond the control of carriage service providers
22 Provisional exemption under section 21
23 Notice to particular customers of provisional exemption under section 21
24 General notice of exemptions
25 Public notification
26 Cessation of exemptions
27 Review of circumstances of certain exemptions
28 Temporary exemptions
29 Categories of contraventions and damages
30 Waivers in writing
31 Other waivers
- Schedule 1 Guaranteed maximum connection periods — sites in close proximity to external plant facilities
  - Part 1 Interpretation
  - Part 2 Guaranteed maximum connection periods
- Schedule 2 Categories of contravention of performance standards and damages
  - Part 1 Interpretation
  - Part 2 Contraventions and damages
- Schedule 3 Criteria for extreme weather conditions

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Telecommunications (Customer Service Guarantee) Standard 2011

Federal Register of Legislation annual survey

Telecommunications (Customer Service Guarantee) Standard 2011

Legislation text