Australian Government Coat of ArmsAustralian Government

Federal Register of Legislation

Annual survey

We would appreciate it if you could complete our website survey, open until 28 November 2025.

Scheduled Maintenance Saturday 8 November 2025 from 9pm AEST

Maintenance is scheduled between 9.00 - 11.30 pm AEST, Saturday 8 November 2025, and the site may be unavailable or slow during this time.

Telecommunications (Customer Service Guarantee) Standard 2011

No longer in force
Administered by
  • Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts

This item is authorised by the following title:

Superseded version
F2011L0041311 March 2011 - 30 September 2011

For transitional provisions relating to the repeal of this instrument, see sections 36 to 39 of the Telecommunications (Customer Service Guarantee) Standard 2023.

Legislation text

Table of contents