Skip to main
Help and resources
Register
for My Account
Sign in
to My Account
Search
Australian Government
Federal Register of Legislation
Site navigation
Constitution
Acts
Legislative instruments
Notifiable instruments
Gazettes
Administrative Arrangements
Prerogative instruments
Norfolk Island
Home
Legislative instruments
In force
Text
Details
Authorises
Downloads
All versions
Interactions
Disability Services and Inclusion (Complaints and Incidents Management) Rules 2023
In force
Administered by
Department of Health, Disability and Ageing
This item is authorised by the following title:
Disability Services and Inclusion Act 2023
Latest version
Order print copy
Save this title to My Account
Set up an alert
F2023L01726
20 December 2023
Legislation text
View document
Select value
Legislative instrument
Explanatory statement
Filter active
Table of contents
Enter text to search the table of contents
Collapse
Part 1—Preliminary
1 Name
2 Commencement
3 Authority
4 Definitions
Collapse
Part 2—Complaints management and resolution
Collapse
Division 1—Introduction
5 Simplified outline of this Part
6 Purpose of this Part
Division 2—Complaints management and resolution system requirements
7 System must comply with this Part
8 Complaints management and resolution system requirements
9 System must afford procedural fairness
10 Documentation, record keeping and statistics
11 Roles, responsibilities, compliance and training of workers
12 Referring complaints
Collapse
Part 3—Incident management
Collapse
Division 1—Introduction
13 Simplified outline of this Part
14 Purpose of this Part
15 Incidents that are also reportable incidents
Collapse
Division 2—Incident management system requirements
16 System must comply with this Division
17 Incidents that must be covered
18 Incident management system procedures
19 System must afford procedural fairness
20 Documentation, record keeping and statistics
21 Roles, responsibilities, compliance and training of workers
Collapse
Division 3—Reportable incidents
22 Notifying and managing reportable incidents
23 Reportable incidents include alleged reportable incidents
24 Duty of key personnel in relation to reportable incidents
25 Duty of workers to notify covered person of reportable incidents
26 Certain reportable incidents must be notified to the Department
27 Circumstances in which certain information relating to reportable incidents need not be obtained
28 Keeping the Department updated
29 Providing the Department with a final report
30 Record keeping
31 Action by the Department in relation to reportable incidents
