Federal Register of Legislation - Australian Government

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Fax Marketing Industry Standard 2011

Authoritative Version
Standards/Other as made
This Standard provides consumers with greater certainty regarding minimum standards of conduct they can expect from unsolicited fax marketers, encourage best practice in fax marketing, and reduce compliance and administrative costs for industry and regulators.
Administered by: Communications and the Arts
Made 20 Apr 2011
Registered 03 May 2011
Tabled HR 10 May 2011
Tabled Senate 10 May 2011

 

Fax Marketing Industry Standard 2011

made under subsection 125B (1) of the

Telecommunications Act 1997

                                                                                                                  

The AUSTRALIAN COMMUNICATIONS AND MEDIA AUTHORITY makes this industry standard under subsection 125B(1) of the Telecommunications Act 1997.

 

 

Dated 20 April 2011

 

 

 

 

Chris Chapman
[signed]
Member

 

 

 

 

 

 

Richard Bean
[signed]
Member / General Manager

 

Australian Communications and Media Authority

 

                                                                                                                                               


 

 

Contents

 

                        1     Name of industry standard                                                                           3

                        2     Commencement                                                                                          3

                        3     Interpretation                                                                                               3

                        4     Persons to whom this industry standard applies                                           5

                        5     Prohibited times for the sending of faxes                                                     5

                        6     Provision of information within a fax                                                            6

                        7     Standard for providing opt out facility to recipient within a fax                       7

                        8     Limit on number of faxes to be sent to a recipient in a period                        7

                        9     Operation of State and Territory laws                                                            7


 

 

1              Name of industry standard

 

This industry standard is the Fax Marketing Industry Standard 2011.

 

2              Commencement

 

                 This industry standard commences on the day after it is registered.1

 

3              Interpretation

 

                 In this industry standard:

                 ACMA means the Australian Communications and Media Authority.

                 Act means the Telecommunications Act 1997.

Australian number has the meaning given by section 4 of the Do Not Call Register Act 2006.

consent has the same meaning as in Schedule 2 to the Do Not Call Register Act 2006.

                 fax means a marketing fax.

fax advertiser means a participant in a section of the fax marketing industry that authorises the sending of a marketing fax for at least one of the following purposes:

(a)    marketing, advertising or promoting goods or services, where the participant is the supplier or prospective supplier of the goods or services;

(b)   advertising or promoting a supplier or prospective supplier of goods or services, where the participant is the supplier or prospective supplier of the goods or services;

(c)    marketing, advertising or promoting land or interests in land, where the participant is the supplier or prospective supplier of the land or interests in land;

(d)   advertising or promoting a supplier or prospective supplier of land or interests in land, where the participant is the supplier or prospective supplier of the land or interests in land;

(e)    marketing, advertising or promoting business opportunities or investment opportunities, where the participant is the provider, or prospective provider, of the business opportunities or investment opportunities;

(f)    advertising or promoting a provider, or prospective provider, of business opportunities or investment opportunities, where the participant is the provider or prospective provider of the business opportunities or investment opportunities;

(g)   soliciting donations;

(h)   conducting opinion polling; or

(i)     carrying out standard questionnaire-based research.

                      Note For example, if an entity seeks to promote a new product it has created and authorises another entity to send, or cause to be sent, marketing faxes promoting its new product, the first entity will be the fax advertiser.  If an entity seeks to promote a new product it has created and sends a marketing fax promoting its own new product, the entity will be taken to be both the sender and the fax advertiser for the relevant marketing fax.

fax recipient means a person who receives a fax from a sender, whether or not the fax recipient is a relevant account holder.

foreign company has the meaning given by section 9 of the Corporations Act 2001.

nominee has the meaning given by section 39 of the Do Not Call Register Act 2006.

                 number means an Australian number.

opt-out address means:

(a)     a fax number to which an opt-out message may be sent; and

(b)   at least one of the following:

(i)     a local or toll free phone number through which the fax recipient may leave an opt-out message;

(ii)   an email address to which an opt-out message may be sent; or

(iii)  a website address at which the fax recipient can convey an opt-out message.

opt-out message means a message to the effect that the fax recipient does not want to receive any faxes from the fax advertiser.

relevant account holder has the meaning given by section 4 of the Do Not Call Register Act 2006.

send has the meaning given by section 4 of the Do Not Call Register Act 2006.

sender means a participant in a section of the fax marketing industry that sends, or proposes to send a marketing fax.

Note   Other words and phrases applicable to this standard are defined in the Act, including:

·         fax marketing industry

·         marketing fax

·         participants in a section of the fax marketing industry

·         standard questionnaire-based research

·         section of the fax marketing industry.

 

4              Persons to whom this industry standard applies

 

For the purposes of section 125B of the Act, this industry standard applies to participants in each section of the fax marketing industry.

 

5              Prohibited times for the sending of faxes

         

(1)   Subject to subsection (3), a sender must not send a fax on:

                

(a)    a weekday before 9 am; or

 

(b)   a weekday after 8 pm; or

 

(c)    a Saturday before 9 am; or

 

(d)   a Saturday after 5 pm; or

 

(e)    a Sunday.

         

(2)   In addition to the limitations imposed by subsection (1), and subject to subsection (3), a sender must not send a fax at any time on:

(a)    New Year’s Day;

(b)   Australia Day;

(c)    Good Friday;

(d)   Easter Monday;

(e)    Anzac Day;

(f)    Christmas Day;

(g)   Boxing Day;

(h)   a holiday on a weekday given in lieu of a public holiday mentioned in paragraphs (a) to (g).

                 Example

                           

If Christmas Day falls on a Saturday, the sending of faxes would be prohibited on the whole of Christmas Day.  Faxes would also be prohibited on any other day that is a public holiday in lieu of Christmas Day.

 

          Exception where consent has been given in advance

 

(3)   Subsections (1) and (2) do not apply to the sending of a fax if:

(a)    either:

(i)     the relevant account holder; or

(ii)   a nominee of the relevant account holder;

 

has consented in advance to receiving a fax on a day or at a time referred to in those subsections; and

 

(b)   the sender sends the fax on the day, or at the time to which the consent applies; and

(c)    if required by the ACMA, the sender demonstrates, to the satisfaction of the ACMA, the existence of all the matters mentioned in paragraphs (a) and (b).

(4)   In this section a reference to a time of day, or a day, is to the time of day, or day, at the place that is the usual address of the relevant account holder.

 

6              Provision of information within a fax

 

                 Information to be provided

 

(1)   A sender must not send a fax which does not contain the following information:

(a)    the name of the fax advertiser;

(b)   the Australian Business Number (ABN) of the fax advertiser, or equivalent business number identification if the fax advertiser is a foreign company;

(c)    the contact details of the fax advertiser;

(d)   the destination number that the fax is intended to be sent to;

(e)    the details of how the fax recipient can communicate an opt-out message, including:

(i) a statement to the effect that the fax recipient may opt-out of receiving any future faxes from the fax advertiser by conveying an opt-out message to an opt-out address; and

(ii) an opt-out address to which fax recipients can communicate an opt-out message.

(2)   The information to be provided under subsection (1) must be:

(a)    displayed in a clear, legible and conspicuous manner;

(b)   included on the first page of the fax at a minimum;

(c)    be displayed using a minimum 10 point font size.

                

                 Contact details

         

(3)   For subsection (1), contact details includes a telephone or fax number suitable for receiving telephone calls or faxes during normal business hours at the location of the fax advertiser, and at least one of the following:

(a)    street address;

(b)   postal or business address, other than a street address;

(c)    email address.

7              Standard for providing fax recipient with facility to opt out from receiving further faxes

(1)   For the purpose of subsection (2), a fax recipient will be taken to have opted out of receiving fax messages if the person has sent to, left at or otherwise communicated an opt-out message to the opt-out address.

(2)   A sender must have in place processes to ensure that:

(a)    the opt-out address provided in the fax is reasonably likely to be capable of receiving opt-out messages at all times;

(b)   as soon as possible, and no later than 7 days, after a fax recipient has opted-out of receiving fax messages, the fax recipient’s number is removed from any list of Australian numbers used by the sender to arrange for the sending of faxes on behalf of the fax advertiser.

 

8              Limit on number of faxes to be sent to a recipient in a period

 

A sender must make reasonable efforts to ensure it does not send more than 10 faxes, which are authorised to be sent by the same fax advertiser, to a particular Australian number in any single 24 hour period.

9              Operation of State and Territory laws

                This industry standard is not intended to exclude the operation of a law of a State or Territory to the extent that the law is capable of operating concurrently with this industry standard.

 

Note

1.         All legislative instruments and compilations are registered on the Federal Register of Legislative Instruments kept under the Legislative Instruments Act 2003. See http://www.frli.gov.au.