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Disability Standards for Accessible Public Transport 2002

Authoritative Version
  • - F2005B01059
  • In force - Superseded Version
  • View Series
Standards/Other as made
The Standards establish minimum accessibility requirements to be met by providers and operators of pulic transport conveyances, infrastructure and premises, in accordance with the Standards' compliance timetable.
Administered by: Attorney-General's
General Comments: These Standards are accompanied by the Disability Standards for Accessible Public Transport Guidelines 2004 (No. 3): see Supporting Material.
Exempt from sunsetting by the Legislation (Exemptions and Other Matters) Regulation 2015 s12 item 23
Made 15 Aug 2002
Registered 17 Mar 2005
Tabled HR 19 Aug 2002
Tabled Senate 20 Aug 2002

I, DARYL ROBERT WILLIAMS, Attorney-General, formulate these Standards under subsection 31 (1) of the Disability Discrimination Act 1992.

Dated 15 August 2002

DARYL WILLIAMS


Contents

Part 1                 Preliminary

Division 1.1          Purpose and application of Standards

                      1.1  Name of Standards                                                                                 7

                      1.2  Purpose of Standards                                                                              7

                      1.3  Acknowledgment of rights of passengers, operators and providers               7

                      1.4  Application of Standards                                                                          7

                      1.5  Guidelines                                                                                              7

                      1.6  Incorporation of Australian Standards and Australian Design Rules              7

                      1.7  Applicability of Standards                                                                        8

Division 1.2          Meaning of important terms

                      1.8  Purpose of Division 1.2                                                                            9

                      1.9  Access path                                                                                           9

                    1.10  Airport that does not accept regular public transport services                      9

                    1.11  Allocated space                                                                                      9

                    1.12  Conveyance                                                                                          10

                    1.13  Dedicated school bus and dedicated school bus service                           10

                    1.14  Dial-a-ride service                                                                                  10

                    1.15  Direct assistance                                                                                  10

                    1.16  Equivalent access                                                                                 11

                    1.17  Hail-and-ride service                                                                              11

                    1.18  Infrastructure                                                                                         11

                    1.19  Manoeuvring areas                                                                                11

                    1.20  Operator                                                                                               11

                    1.21  Premises                                                                                              11

                    1.22  Provider                                                                                                11

                    1.23  Public transport service                                                                          12

                    1.24  Small aircraft                                                                                        12

Part 2                 Access paths

                      2.1  Unhindered passage                                                                              13

                      2.2  Continuous accessibility                                                                        13

                      2.3  Path branching into 2 or more parallel tracks                                           13

                      2.4  Minimum unobstructed width                                                                  14

                      2.5  Poles and obstacles, etc                                                                       14

Part 3                 Manoeuvring areas

                      3.1  Circulation space for wheelchairs to turn in                                              15

                      3.2  Access for passengers in wheelchairs, etc                                              15

                      3.3  Limited on-board manoeuvring                                                                15

Part 4                 Passing areas

                      4.1  Minimum width                                                                                      16

                      4.2  Two-way access paths and aerobridges                                                  16

Part 5                 Resting points

                      5.1  When resting points must be provided                                                     17

Part 6                 Ramps

                      6.1  Ramps on access paths                                                                        18

                      6.2  Boarding ramps                                                                                     18

                      6.3  Minimum allowable width                                                                       18

                      6.4  Slope of external boarding ramps                                                            18

                      6.5  Slope of ramps connected to pontoon wharves                                         19

Part 7                 Waiting areas

                      7.1  Minimum number of seats to be provided                                                 20

                      7.2  Minimum number of allocated spaces to be provided                                20

Part 8                 Boarding

                      8.1  Boarding points and kerbs                                                                      21

                      8.2  When boarding devices must be provided                                                21

                      8.3  Use of boarding devices                                                                         21

                      8.4  Hail-and-ride services                                                                             22

                      8.5  Width and surface of boarding devices                                                     22

                      8.6  Maximum load to be supported by boarding device                                   22

                      8.7  Signals requesting use of boarding device                                                23

                      8.8  Notification by passenger of need for boarding device                                23

Part 9                 Allocated space

                      9.1  Minimum size for allocated space                                                           24

                      9.2  Minimum number of allocated spaces to be provided                                24

                      9.3  Minimum head room                                                                              24

                      9.4  Number of allocated spaces to be provided — buses                                25

                      9.5  Number of allocated spaces to be provided — ferries                                25

                      9.6  Number of allocated spaces to be provided — train cars, etc                     25

                      9.7  Consolidation of allocated spaces                                                           26

                      9.8  Allocated spaces in aircraft and coaches                                                 26

                      9.9  Use of allocated space for other purposes                                               26

                    9.10  International symbol of accessibility to be displayed                                 27

                    9.11  Movement of mobility aid in allocated space                                            27

Part 10               Surfaces

                    10.1  Compliance with Australian Standard                                                      28

Part 11               Handrails and grabrails

                    11.1  Compliance with Australian Standard — premises and infrastructure          29

                    11.2  Handrails to be provided on access paths                                                29

                    11.3  Handrails on steps                                                                                29

                    11.4  Handrails above access paths                                                                30

                    11.5  Compliance with Australian Standard                                                      30

                    11.6  Grabrail to be provided where fares are to be paid                                     30

                    11.7  Grabrails to be provided in allocated spaces                                            30

Part 12               Doorways and doors

                    12.1  Doors on access paths                                                                          31

                    12.2  Compliance with Australian Standard — premises and infrastructure          31

                    12.3  Weight activated doors and sensors                                                        31

                    12.4  Clear opening of doorways                                                                     32

                    12.5  Vertical height of doorways                                                                    32

                    12.6  Automatic or power-assisted doors                                                         32

Part 13               Lifts

                    13.1  Compliance with Australian Standard — premises and infrastructure          33

Part 14               Stairs

                    14.1  Stairs not to be sole means of access                                                    34

                    14.2  Compliance with Australian Standards — premises and infrastructure        34

                    14.3  Compliance with Australian Standards — conveyances                            34

                    14.4  Compliance with Australian Design Rule 58 — conveyances                     35

Part 15               Toilets

                    15.1  Unisex accessible toilet — premises and infrastructure                            36

                    15.2  Location of accessible toilets                                                                 36

                    15.3  Unisex accessible toilet — ferries and accessible rail cars                        36

                    15.4  Requirements for accessible toilets — ferries and accessible rail cars       36

                    15.5  Accessible toilet to be provided — aircraft                                               37

                    15.6  Stops to be offered if accessible toilet not provided — coaches                 37

Part 16               Symbols

                    16.1  International symbols for accessibility and deafness                                 38

                    16.2  Compliance with AS2899.1 (1986)                                                          38

                    16.3  Accessibility symbols to incorporate directional arrows                             38

                    16.4  Accessibility symbol to be visible on accessible buses                             38

                    16.5  Accessibility symbol to be visible on accessible doors                             39

Part 17               Signs

                    17.1  Height and illumination                                                                           40

                    17.2  Location — premises and infrastructure                                                   40

                    17.3  Location — conveyances                                                                       40

                    17.4  Destination signs to be visible from boarding point                                    41

                    17.5  Electronic notices                                                                                 41

                    17.6  Raised lettering or symbols or use of Braille                                            41

                    17.7  Taxi registration numbers                                                                       41

Part 18               Tactile ground surface indicators

                    18.1  Location                                                                                               42

                    18.2  Style and dimensions                                                                            42

                    18.3  Instalment at accessible bus boarding points                                           42

                    18.4  Instalment at railway stations                                                                 43

                    18.5  Instalment at wharves                                                                            43

Part 19               Alarms

                    19.1  Emergency warning systems                                                                 44

Part 20               Lighting

                    20.1  Illumination levels                                                                                  45

Part 21               Controls

                    21.1  Compliance with Australian Standard — premises and infrastructure          46

                    21.2  Passenger-operated devices for opening and closing doors                       46

                    21.3  Location of passenger-operated controls for opening and locking doors      46

                    21.4  Signal devices for conveyances that stop on request                                47

Part 22               Furniture and fitments

                    22.1  Tables, benches, counters, etc                                                               48

                    22.2  Information desks, check-in counters, etc — airports                                48

                    22.3  Accessible sleeping berths — ferries and trains                                       48

                    22.4  Accessible sleeping berths — ferries                                                      48

                    22.5  Accessible sleeping berths — trains                                                       49

                    22.6  Accessible berths to be connected to access path — ferries and trains     49

Part 23               Street furniture

                    23.1  Seats                                                                                                   50

Part 24               Gateways

                    24.1  Gateways and checkouts                                                                       51

Part 25               Payment of fares

                    25.1  Passengers to pay fares                                                                        52

                    25.2  Fare payment and ticket validation systems                                            52

                    25.3  Vending machines                                                                                 52

                    25.4  Circulation space in front of vending machine                                           52

Part 26               Hearing augmentation–listening systems

                    26.1  Public address systems                                                                        53

Part 27               Information

                    27.1  Access to information about transport services                                        54

                    27.2  Direct assistance to be provided                                                             54

                    27.3  Size and format of printing                                                                      54

                    27.4  Access to information about location                                                       54

Part 28               Booked services

                    28.1  Notice of requirement for accessible travel                                               55

                    28.2  Period of notice of requirement for accessible travel                                  55

                    28.3  Location of carers, assistants and service animals                                   55

                    28.4  Accessible seats to be available for passengers with disabilities                56

Part 29               Food and drink services

                    29.1  Equal access to food and drink services                                                  57

                    29.2  Distance around accessible tables                                                          57

                    29.3  Space for passengers using mobility aids                                                57

Part 30               Belongings

                    30.1  Disability aids to be in addition to baggage allowance                               58

Part 31               Priority

                    31.1  Priority seating                                                                                      59

                    31.2  Information to be provided about vacating priority seating                           59

Part 32               Adoption

                    32.1  Effect and application of these Standards                                                60

                    32.2  Manufacture to be completed before target dates                                     60

Part 33               Compliance

                    33.1  Date for compliance with these Standards — new conveyances, premises and infrastructure 61

                    33.2  Date for compliance with these Standards — conveyances, premises and infrastructure in use at target dates                                                                                        61

                    33.3  Equivalent access                                                                                 61

                    33.4  Consultation about proposals for equivalent access                                  61

                    33.5  Equivalent access without discrimination                                                 61

                    33.6  Direct assistance                                                                                  62

                    33.7  Exceptional cases — unjustifiable hardship                                             62

Part 34               Review

                    34.1  Timetable for review                                                                               65

Schedule 1           Target dates for compliance                                                               66

Part 1                    Target date — 31 December 2007                                                           66

Part 2                    Target date — 31 December 2012                                                           68

Part 3                    Target date — 31 December 2017                                                           70

Part 4                    Target date — 31 December 2022                                                           71

Part 5                    Target date — 31 December 2032                                                           72

 


Part 1                 Preliminary

Division 1.1           Purpose and application of Standards

1.1           Name of Standards

                These Standards are the Disability Standards for Accessible Public Transport 2002.

Note   These Standards take effect as provided by subsections 31 (3) and (4) of the Disability Discrimination Act 1992.

1.2           Purpose of Standards

         (1)   The Disability Discrimination Act 1992 seeks to eliminate discrimination, ‘as far as possible’, against people with disabilities. Public transport is a service covered by the Disability Discrimination Act 1992.

         (2)   The purpose of these Standards is to enable public transport operators and providers to remove discrimination from public transport services.

1.3           Acknowledgment of rights of passengers, operators and providers

                In prescribing how public transport is to be made accessible, these Standards acknowledge certain rights of passengers, operators and providers, as well as imposing some responsibilities.

1.4           Application of Standards

         (1)   These Standards apply to the widest possible range of people with disabilities as defined by the Disability Discrimination Act 1992.

         (2)   These Standards apply to all operators and the conveyances they use to provide public transport services. They also apply to providers and supporting premises and infrastructure.

1.5           Guidelines

                These Standards are accompanied by Guidelines. Passengers, operators and providers need to consult the Guidelines when interpreting these Standards.

1.6           Incorporation of Australian Standards and Australian Design Rules

                These Standards:

                (a)    prescribe certain sections of Australian Standard 1428.1 (Design for access and mobility. Part 1 General requirements for access — Buildings, second edition, 1993) for transport premises, infrastructure and conveyances; and

               (b)    prescribe some of the additional requirements of Australian Standard 1428.2 (Enhanced and additional requirements — Buildings and facilities, 1992) for transport premises, infrastructure and conveyances; and

                (c)    prescribe some of the additional requirements of Australian Standard 1428.1 Supplement 1 (Design for access and mobility: General requirements for access — Buildings — Commentary, 1993) for transport premises, infrastructure and conveyances; and

               (d)    prescribe some of the additional requirements of Australian Standard 1428.4 (Design for access and mobility: Tactile ground surface indicators for the orientation of people with vision impairments, 1992) for transport premises, infrastructure and conveyances; and

                (e)    prescribe some of the additional requirements of Australian Standard 1735.12 (Lifts, escalators and moving walks: Facilities for persons with disabilities, 1994) for transport premises, infrastructure and conveyances; and

                (f)    prescribe some of the additional requirements of Australian Standard 2220.1 and Australian Standard 2220.2 (Emergency warning and intercommunication systems in buildings, 1989) for transport premises, infrastructure and conveyances; and

                (g)    prescribe some of the additional requirements of Australian Standard 2899.1 (Public information symbol signs: General information signs, 1986) for transport premises, infrastructure and conveyances; and

                (h)    prescribe some of the additional requirements of Australian Standard 3856.1 (Hoists and ramps for people with disabilities — Vehicle mounted: Product requirements, 1991) for transport premises, infrastructure and conveyances; and

                 (i)    prescribe some of the additional requirements of Australian Design Rule 58 (Requirements for omnibuses designed for hire and reward, as amended to include Road Vehicle (National Standards) Determination No 2 of 1992) for transport premises, infrastructure and conveyances; and

                (j)    apply additional requirements specific to public transport.

1.7           Applicability of Standards

                These Standards apply to conveyances, premises and infrastructure as indicated below each section.

Examples

Example 1   A section that includes the information set out below applies to all conveyances, premises and infrastructure.

 

Conveyances

Premises

Infrastructure

Example 2   A section that includes the information set out below applies to all premises and infrastructure but does not apply to conveyances.

 

 

Premises

Infrastructure

Example 3   A section that includes the information set out below applies only to conveyances that are buses and does not apply to premises or infrastructure.

 

Conveyances

 

 

·     Buses

 

 

Example 4   A section that includes the information set out below applies to all infrastructure, except airports that do not accept regular public transport services, and does not apply to conveyances or premises.

 

 

 

Infrastructure

 

 

      except airports that do not accept regular public transport services

Division 1.2           Meaning of important terms

1.8           Purpose of Division 1.2

         (1)   This Division gives the meanings for some important terms used in these Standards.

         (2)   Unless the contrary intention appears, any other term that is used in these Standards and in the Disability Discrimination Act 1992 has the same meaning in these Standards as it has in the Act.

Note   See section 4 of the Disability Discrimination Act 1992 for definitions of other relevant terms, for example disability and disability discrimination.

1.9           Access path

                An access path is a path that permits independent travel for all passengers within public transport premises, infrastructure or conveyances.

1.10        Airport that does not accept regular public transport services

                An airport that does not accept regular public transport services is an airport that accepts aircraft other than aircraft that operate for the purpose mentioned in paragraph 206 (1) (c) of the Civil Aviation Regulations 1988.

1.11        Allocated space

                An allocated space is a three dimensional space that can accommodate a wheelchair or similar mobility aid.

1.12        Conveyance

         (1)   A conveyance includes any of the following, to the extent that they are used to provide a public transport service:

                (a)    aircraft;

               (b)    buses or coaches;

                (c)    ferries;

               (d)    taxis;

                (e)    trains, trams, light rail, monorails, rack railways;

                (f)    any other rolling stock, vehicle or vessel classified as public transport within its jurisdiction by regulation or administrative action of any Government in Australia.

         (2)   A conveyance does not include the following:

                (a)    charter boats (including water taxis);

               (b)    limousines (including chauffeured hire cars);

                (c)    self-drive rental cars.

1.13        Dedicated school bus and dedicated school bus service

         (1)   A bus is a dedicated school bus only during the time in which it is being used to provide a dedicated school bus service.

         (2)   A dedicated school bus service is a service that operates to transport primary or secondary students to or from school or for other school purposes.

1.14        Dial-a-ride service

                A dial-a-ride service is a service that:

                (a)    is usually operated by a small bus; and

               (b)    serves a local community; and

                (c)    operates on flexible routes that allow passengers to be picked up and dropped off at their front doors.

1.15        Direct assistance

                Direct assistance is help given by an operator or provider:

                (a)    to make public transport accessible to a person with a disability when premises, infrastructure or conveyances do not fully comply with these Standards; or

               (b)    to provide non-discriminatory access on request.

1.16        Equivalent access

         (1)   Equivalent access is a process, often involving the provision of direct assistance, under which an operator or provider is permitted to vary the equipment or facilities that give access to a public transport service, so long as an equivalent standard of amenity, availability, comfort, convenience, dignity, price and safety is maintained.

         (2)   Equivalent access does not include a segregated or parallel service.

1.17        Hail-and-ride service

                A hail-and-ride service is a service operated by a bus that follows set routes, but may stop for passengers at any safe point on the route.

1.18        Infrastructure

         (1)   Infrastructure is any structure or facility that is used by passengers in conjunction with travelling on a public transport service.

         (2)   Infrastructure does not include any area beyond immediate boarding points (for example, bus stops, wharves, ranks, rail stations, terminals).

1.19        Manoeuvring areas

                A manoeuvring area is a space in which a wheelchair or similar mobility aid is able to turn.

1.20        Operator

         (1)   An operator is a person or organisation (including the staff of the organisation) that provides a public transport service to the public or to sections of the public.

         (2)   A public transport service may have more than one operator.

1.21        Premises

         (1)   Premises are structures, buildings or attached facilities that an operator provides for passenger use as part of a public transport service.

         (2)   Premises are a form of infrastructure.

1.22        Provider

         (1)   A provider is a person or organisation that is responsible for the supply or maintenance of public transport infrastructure.

         (2)   A provider need not be an operator.

1.23        Public transport service

         (1)   A public transport service is an enterprise that conveys members of the public by land, water or air.

         (2)   A public transport service includes:

                (a)    community transport conveyances that are funded or subsidised by charity or public money and that offer services to the public; and

               (b)    foreign aircraft and vessels that carry passengers to, from, or in Australia and that offer services to the public.

         (3)   A public transport service does not include a service that provides adventure travel (for example, white water rafting, ballooning or amusement park rides), except to the extent that the service operates to move the public from one location to another distant location.

1.24        Small aircraft

                A small aircraft is an aircraft with less than 30 seats for the carriage of passengers.


 

Part 2                 Access paths

  

2.1           Unhindered passage

         (1)   An access path that allows unhindered passage must be provided along a walkway, ramp or landing.

         (2)   An access path must comply with AS1428.2 (1992) Clause 8.1.

 

 

Premises

Infrastructure

 

 

     except airports that do not accept regular public transport services

2.2           Continuous accessibility

                An access path must comply with AS1428.2 (1992) Clause 7, Continuous accessible path of travel.

 

 

Premises

Infrastructure

 

 

     except airports that do not accept regular public transport services

2.3           Path branching into 2 or more parallel tracks

                If an access path branches into 2 or more parallel tracks:

                (a)    the ends of each track must be on the main pedestrian traffic routes; and

               (b)    the parallel tracks must have equal convenience and be located as close as practicable to the main pedestrian branch.

 

 

Premises

Infrastructure

 

 

     except airports that do not accept regular public transport services

2.4           Minimum unobstructed width

         (1)   The minimum unobstructed width of an access path must be 1200 mm (AS1428.2 (1992) Clause 6.4, Width of path of travel).

         (2)   However, the minimum unobstructed width of a moving footway may be 850 mm.

 

 

Premises

Infrastructure

 

 

     except airports that do not accept regular public transport services

2.5           Poles and obstacles, etc

         (1)   Poles, columns, stanchions, bollards and fixtures must not project into an access path.

         (2)   Obstacles that abut an access path must have a luminance contrast with a background of not less than 30%.

 

 

Premises

Infrastructure

 

 

     except airports that do not accept regular public transport services


 

Part 3                 Manoeuvring areas

  

3.1           Circulation space for wheelchairs to turn in

                A manoeuvring area must comply with AS1428.2 (1992) Clause 6.2, Circulation space for a 180 degree wheelchair turn.

 

 

Premises

Infrastructure

 

 

     except airports that do not accept regular public transport services

3.2           Access for passengers in wheelchairs, etc

         (1)   Passengers in wheelchairs or mobility aids must be able to enter and exit a conveyance and position their aids in the allocated space.

         (2)   If this is not practicable, operators must provide equivalent access by direct assistance.

Note   See sections 33.3 to 33.6 in relation to equivalent access and direct assistance.

 

Conveyances

 

 

·   Buses

     except dedicated school buses

·   Ferries

·   Accessible rail cars

·   Accessible tram cars

·   Accessible light rail cars

 

 

3.3           Limited on-board manoeuvring

                If the design restrictions of a conveyance limit on-board manoeuvring areas for wheelchairs and similar mobility aids, the operator of the conveyance must ensure equivalent access by direct assistance to passengers.

Note   See sections 33.3 to 33.6 in relation to equivalent access and direct assistance.

 

Conveyances

 

 

·   Accessible taxis

·   Coaches

·   Aircraft

     except small aircraft

 

 


 

Part 4                 Passing areas

  

4.1           Minimum width

                A passing area must have a minimum width of 1800 mm (AS1428.2 (1992) Clause 6.5 (a), Passing space for wheelchairs).

 

 

Premises

Infrastructure

 

 

     except airports that do not accept regular public transport services

4.2           Two-way access paths and aerobridges

         (1)   A passing area must be provided at least every 6 metres along any two-way access path that is less than 1800 mm wide (AS1428.2 (1992) Clause 6.5 (b), Passing space for wheelchairs and Figure 3).

         (2)   A passing area is not required on an aerobridge.

 

 

Premises

Infrastructure

 

 

     except airports that do not accept regular public transport services


 

Part 5                 Resting points

  

5.1           When resting points must be provided

         (1)   There must be resting points for passengers along an access path if the walking distance between facilities or services exceeds 60 metres (AS1428.2 (1992) Note to Clause 7, Continuous accessible path of travel).

         (2)   A resting point must provide seats (AS1428.2 (1992) Clause 27.1(a), Street Furniture).

 

 

Premises

Infrastructure

 

 

     except airports that do not accept regular public transport services


 

Part 6                 Ramps

  

6.1           Ramps on access paths

                A ramp on an access path must comply with AS1428.2 (1992) Clause 8.

 

 

Premises

Infrastructure

 

 

     except airports that do not accept regular public transport services

6.2           Boarding ramps

                A boarding ramp must comply with AS3856.1 (1991) Clause 2.1.8 (b), (c), (f) and (g).

 

Conveyances

 

 

     except dedicated school buses and small aircraft

 

 

6.3           Minimum allowable width

                The minimum allowable width of a ramp is 800 mm.

 

Conveyances

 

 

     except dedicated school buses and small aircraft

 

 

6.4           Slope of external boarding ramps

                The slope of an external boarding ramp must not exceed:

                (a)    1 in 12 for unassisted access (AS3856.1 (1991) Clause 2.1.8(e)); and

               (b)    1 in 8 for unassisted access where the ramp length is less than 1520 mm (AS1428.2 (1992) Clause 8.4.2 (a) and AS1428.1 (1993) Figure 8); and

                (c)    1 in 4 for assisted access (AS3856.1 (1991) Clause 2.1.8 (e)).

 

Conveyances

 

 

     except dedicated school buses and small aircraft

 

 

6.5           Slope of ramps connected to pontoon wharves

                The slope of a ramp connected to a pontoon wharf must comply with section 6.1 for at least 80% of the high and low tide levels listed in standard tide charts.

 

 

 

Infrastructure

 

 

·   Pontoon wharves


 

Part 7                 Waiting areas

  

7.1           Minimum number of seats to be provided

                If a waiting area is provided, a minimum of 2 seats or 5% of the seats must be identified as available for passengers with disabilities if required.

 

 

Premises

Infrastructure

 

 

     except airports that do not accept regular public transport services

7.2           Minimum number of allocated spaces to be provided

                If a waiting area is provided, a minimum of 2 allocated spaces or 5% of the area must be available for passengers with disabilities if required.

 

 

Premises

Infrastructure

 

 

     except airports that do not accept regular public transport services


 

Part 8                 Boarding

  

8.1           Boarding points and kerbs

         (1)   Operators and providers may assume that passengers will board at a point that has a firm and level surface to which a boarding device can be deployed.

         (2)   If a kerb is installed, it must be at least 150 mm higher than the road surface.

 

 

Premises

Infrastructure

 

 

     except airports that do not accept regular public transport services

8.2           When boarding devices must be provided

         (1)   A manual or power assisted boarding device must be available at any accessible entrance to a conveyance that has:

                (a)    a vertical rise or gap exceeding 15 mm (AS3856.1 (1991) Clause 2.1.7 (f)); or

               (b)    a horizontal gap exceeding 40 mm (AS3856.1 (1991) Clause 2.1.8 (g)).

 

Conveyances

 

 

     except dedicated school buses and small aircraft

 

 

8.3           Use of boarding devices

         (1)   If a conveyance has a manual or automatic boarding device, it must be available for use at all designated stops.

         (2)   An available boarding device must be deployed if a passenger requests its use.

 

Conveyances

 

 

     except dedicated school buses and small aircraft

 

 

8.4           Hail-and-ride services

         (1)   If a hail-and-ride service is offered, passengers must be able to hail the service at nominated accessible boarding points where boarding devices can be deployed.

         (2)   The boarding points must offer equal access to public transport services.

 

Conveyances

 

 

·   Hail-and-ride services

     except dedicated school buses

 

 

8.5           Width and surface of boarding devices

                A boarding device must:

                (a)    be a minimum of 800 mm wide; and

               (b)    have a slip-resistant surface.

 

Conveyances

 

 

     except dedicated school buses and small aircraft

 

 

8.6           Maximum load to be supported by boarding device

         (1)   A boarding device must be able to support a total passenger and mobility aid weight of up to 200 kg.

         (2)   The device must be clearly labelled with the maximum load that it can carry, both on the boarding device and next to the accessible entrance on the outside of the conveyance.

 

Conveyances

 

 

     except dedicated school buses and small aircraft

 

 

8.7           Signals requesting use of boarding device

         (1)   Any signal for requesting the deployment of a boarding device must be located in an allocated space.

         (2)   If possible, a signal is to be placed according to the dimensions given in AS1428.2 (1992) Clause 11.4, Call buttons.

 

Conveyances

 

 

·   Buses

     except dedicated school buses

·   Coaches

·   Ferries

·   Trains

·   Trams

·   Light rail

 

 

8.8           Notification by passenger of need for boarding device

         (1)   It must be possible for a passenger waiting to board a conveyance to notify the operator that he or she needs a boarding device.

         (2)   If a request signal device is used, it may be located on the conveyance or at the boarding point according to the dimensions given in AS1428.2 (1992) Clause 11.4, Call buttons.

 

Conveyances

Premises

Infrastructure

·   Buses

     except dedicated school buses

·   Coaches

·   Ferries

·   Trains

·   Trams

·   Light rail

 

     except airports that do not accept regular public transport services


 

Part 9                 Allocated space

  

9.1           Minimum size for allocated space

                The minimum allocated space for a single wheelchair or similar mobility aid is 800 mm by 1300 mm (AS1428.2 (1992) Clause 6.1, Clear floor or ground space for a stationary wheelchair).

 

Conveyances

Premises

Infrastructure

     except dedicated school buses and
small aircraft

 

     except airports that do not accept regular public transport services

9.2           Minimum number of allocated spaces to be provided

                At least one allocated space must be provided in each conveyance (AS1428.2 (1992) Clause 6.1).

 

Conveyances

 

 

·   Accessible taxis

 

 

9.3           Minimum head room

         (1)   The minimum head room in an allocated space is 1410 mm.

Note   See section 12.5 in relation to minimum doorway opening.

         (2)   For a conveyance entering service on or after 1 January 2013, the minimum headroom is 1500 mm.

 

Conveyances

 

 

·   Accessible taxis

 

 

9.4           Number of allocated spaces to be provided — buses

         (1)   At least 2 allocated spaces must be provided in each bus with more than 32 fixed seats.

         (2)   At least one allocated space must be provided in each bus with less than 33 fixed seats.

         (3)   An allocated space is additional to the fixed seating capacity.

 

Conveyances

 

 

·   Buses

     except dedicated school buses

 

 

9.5           Number of allocated spaces to be provided — ferries

         (1)   A minimum of 2 allocated spaces must be provided for the first 32 passenger capacity on a ferry.

         (2)   An additional 2 allocated spaces must be provided for each additional 100 passenger capacity.

 

Conveyances

 

 

·   Ferries

 

 

9.6           Number of allocated spaces to be provided — train cars, etc

         (1)   At least 2 allocated spaces must be provided for each rail, tram or light rail car.

         (2)   Up to 8 allocated spaces may be consolidated in one car of a set.

         (3)   If different classes of travel are offered, allocated spaces must be provided in each class.

 

Conveyances

 

 

·   Rail cars

·   Tram cars

·   Light rail cars

 

 

9.7           Consolidation of allocated spaces

                If possible, allocated spaces are to be consolidated to accommodate larger mobility aids.

 

Conveyances

 

 

·   Buses

     except dedicated school buses

·   Ferries

·   Trains

·   Trams

·   Light rail

 

 

9.8           Allocated spaces in aircraft and coaches

                An operator does not have to provide allocated space in an aircraft or coach if each passenger uses a fixed seat in the aircraft or coach.

 

Conveyances

 

 

·   Aircraft

·   Coaches

 

 

9.9           Use of allocated space for other purposes

                Allocated space may be used for other purposes if it is not required for use by a passenger in a wheelchair or similar mobility aid.

 

Conveyances

 

 

·   Buses

     except dedicated school buses

·   Ferries

·   Accessible taxis

·   Trains

·   Trams

·   Light rail

 

 

9.10        International symbol of accessibility to be displayed

         (1)   The floor area of an allocated space must:

                (a)    display the international symbol of accessibility; and

               (b)    be outlined in a flush contrasting strip 25 mm wide.

         (2)   The colours prescribed in AS1428.1 (1993) Clause 14.2 (c) are not mandatory.

 

Conveyances

 

 

·   Buses

·   Trains

·   Trams

·   Light rail

 

 

9.11        Movement of mobility aid in allocated space

                An allocated space must contain movement of a mobility aid towards the front or sides of a conveyance.

 

Conveyances

 

 

·   Buses

     except dedicated school buses

·   Trams

·   Light rail

 

 


 

Part 10               Surfaces

  

10.1        Compliance with Australian Standard

         (1)   Ground and floor surfaces must comply with AS1428.2 (1992) Clause 9, Ground and floor surfaces.

         (2)   AS1428.1 Supplement 1 (1993) Clause C12 provides criteria for the selection of floor surfaces.

 

Conveyances

Premises

Infrastructure

·   Buses

     except dedicated school buses

·   Coaches

·   Ferries

·   Trains

·   Trams

·   Light rail

 

     except airports that do not accept regular public transport services


 

Part 11               Handrails and grabrails

  

11.1        Compliance with Australian Standard — premises and infrastructure

                A handrail must comply with AS1428.2 (1992) Clause 10.1, Handrails.

 

 

Premises

Infrastructure

 

 

     except airports that do not accept regular public transport services

11.2        Handrails to be provided on access paths

         (1)   Handrails must be placed along an access path wherever passengers are likely to require additional support or passive guidance.

         (2)   A handrail must not infringe an area on a roadside boarding point that may be needed to deploy a boarding device.

 

 

Premises

Infrastructure

 

 

     except airports that do not accept regular public transport services

11.3        Handrails on steps

         (1)   A handrail on steps need not extend beyond the top or bottom of the steps.

         (2)   A domed button may be placed 150 mm from any break or end of a handrail instead of an extension at a rail end (AS1428.2 (1992) Figure 5).

 

Conveyances

 

 

     except dedicated school buses and
small aircraft

 

 

11.4        Handrails above access paths

                If installed, a handrail above an access path must comply with AS1428.1 (1993) Clause 6.1 (c), Handrails and Figure 9.

 

Conveyances

 

 

     except dedicated school buses and
small aircraft

 

 

11.5        Compliance with Australian Standard

                A grabrail must comply with AS1428.2 (1992) Clause 10.2, Grabrails.

 

Conveyances

Premises

Infrastructure

     except dedicated school buses and
small aircraft

 

     except airports that do not accept regular public transport services

11.6        Grabrail to be provided where fares are to be paid

                A grabrail or handrail must be provided at fixed locations where passengers are required to pay fares.

 

Conveyances

Premises

Infrastructure

     except dedicated school buses and
small aircraft

 

     except airports that do not accept regular public transport services

11.7        Grabrails to be provided in allocated spaces

                Grabrails that comply with AS1428.2 (1992) Clause 10.2, Grabrails, must be provided in all allocated spaces.

 

Conveyances

 

 

·   Buses

     except dedicated school buses

·   Coaches

·   Ferries

·   Trains

·   Trams

·   Light rail

 

 


 

Part 12               Doorways and doors

  

12.1        Doors on access paths

         (1)   Any doors along an access path must not present a barrier to independent passenger travel.

         (2)   Direct assistance may be provided through security check points.

 

Conveyances

Premises

Infrastructure

     except dedicated school buses and
small aircraft

 

     except airports that do not accept regular public transport services

12.2        Compliance with Australian Standard — premises and infrastructure

                Doorways and doors must comply with AS1428.2 (1992) Clause 11 (except Clause 11.5.2).

 

 

Premises

Infrastructure

 

 

     except airports that do not accept regular public transport services

12.3        Weight activated doors and sensors

         (1)   A pressure pad of a weight activated door must be sensitive enough to detect a 15 kg service animal.

         (2)   Any other type of sensor on an access path must be able to detect movement between ground level and 500 mm above the access path.

 

 

Premises

Infrastructure

 

 

     except airports that do not accept regular public transport services

12.4        Clear opening of doorways

                Doorways must comply with AS1428.2 (1992) Clause 11.5.1, Clear opening of doorways.

 

Conveyances

 

 

·   Buses

     except dedicated school buses

·   Coaches

·   Ferries

·   Trains

·   Trams

·   Light rail

 

 

12.5        Vertical height of doorways

         (1)   Doorways must have an unobstructed vertical height of at least 1400 mm.

Note   See section 9.3 in relation to internal headroom.

         (2)   For a conveyance entering service on or after 1 January 2013, the minimum unobstructed doorway height must be 1500 mm.

 

Conveyances

 

 

·   Accessible taxis

 

 

12.6        Automatic or power-assisted doors

         (1)   Doors may be fully automatic.

         (2)   Power-assisted doors must not require passengers to grip or twist controls in order to operate opening devices.

         (3)   Operators may provide equivalent access to conveyances by opening manual doors for people with disabilities.

Note   See sections 33.3 to 33.5 in relation to equivalent access.

 

Conveyances

 

 

     except dedicated school buses and
small aircraft

 

 


 

Part 13               Lifts

  

13.1        Compliance with Australian Standard — premises and infrastructure

                Lift facilities must comply with AS1735.12 (1994).

 

 

Premises

Infrastructure

 

 

     except airports that do not accept regular public transport services


 

Part 14               Stairs

  

14.1        Stairs not to be sole means of access

                Stairs must not be the sole means of access.

 

Conveyances

Premises

Infrastructure

     except dedicated school buses and
small aircraft

 

     except airports that do not accept regular public transport services

14.2        Compliance with Australian Standards — premises and infrastructure

                Stairs must comply with:

                (a)    the notes to AS1428.1 (1993) Clause 9.2, Stair Geometry; and

               (b)    AS1428.1 (1993) Clause 9.3, Stairway Handrails; and

                (c)    AS1428.2 (1992) Clause 13.2, Configuration of steps, Clause 13.3, Warning strip at nosing of steps and Figures 8 and 9.

 

 

Premises

Infrastructure

 

 

     except airports that do not accept regular public transport services

14.3        Compliance with Australian Standards — conveyances

         (1)   If stairs are provided on a conveyance mentioned below, they must comply with:

                (a)    the notes to AS1428.1 (1993) Clause 9.2, Stair geometry; and

               (b)    AS1428.2 (1992) Clause 13.2, Configuration of steps, Clause 13.3, Warning strip at nosing of steps and Figures 8 and 9.

         (2)   However, the minimum access path width on stairs in the conveyance must be 850 mm.

 

Conveyances

 

 

·   Ferries

·   Trains

·   Trams

·   Light rail

 

 

14.4        Compliance with Australian Design Rule 58 — conveyances

         (1)   Stairs must comply with Australian Design Rule 58 to the extent that that rule sets requirements that conflict with these Standards.

         (2)   In any other case, section 14.3 applies.

 

Conveyances

 

 

·   Buses

     except dedicated school buses

 

 


 

Part 15               Toilets

  

15.1        Unisex accessible toilet — premises and infrastructure

                If toilets are provided, there must be at least one unisex accessible toilet without airlock that complies with AS1428.1 (1993) Clause 10, Sanitary facilities.

 

 

Premises

Infrastructure

 

 

     except airports that do not accept regular public transport services

15.2        Location of accessible toilets

                Accessible toilets must be in the same location as other toilets.

 

 

Premises

Infrastructure

 

 

     except airports that do not accept regular public transport services

15.3        Unisex accessible toilet — ferries and accessible rail cars

                If toilets are provided, there must be at least one unisex accessible toilet without airlock available to passengers using wheelchairs or mobility aids.

 

Conveyances

 

 

·   Ferries

·   Accessible rail cars

 

 

15.4        Requirements for accessible toilets — ferries and accessible rail cars

         (1)   An accessible toilet must:

                (a)    comply with the requirements set out in this section; and

               (b)    allow passengers in wheelchairs or mobility aids to enter, position their aids and exit.

         (2)   The minimum dimension from the centre line of the pan to the near-side wall must be 450 mm (AS1428.1 (1993) Figure 22).

         (3)   The minimum dimension from the centre line of the pan to the far-side wall must be 1150 mm (AS1428.1 (1993) Figure 22).

         (4)   The minimum dimension from the back wall to the front edge of the pan must be 800 mm (AS1428.1 (1993) Figure 22).

         (5)   The toilet seat must be between 460 mm and 480 mm above the floor (AS1428.1 (1993) Figure 18).

         (6)   Hand washing facilities must be provided either inside or outside the toilet (AS1428.1 (1993) Clause 10.2.1 (b), Water closets).

 

Conveyances

 

 

·   Ferries

·   Accessible rail cars

 

 

15.5        Accessible toilet to be provided — aircraft

         (1)   At least one toilet must be accessible to passengers using an on-board wheelchair.

         (2)   Direct assistance to the toilet door must be provided.

 

Conveyances

 

 

·   Wide-body twin-aisle aircraft

 

 

15.6        Stops to be offered if accessible toilet not provided — coaches

                If an on-board toilet is not accessible, the operator must offer stops, at reasonable frequency, at premises with accessible toilets.

 

Conveyances

 

 

·   Coaches

 

 


 

Part 16               Symbols

  

16.1        International symbols for accessibility and deafness

         (1)   The international symbols for accessibility and deafness (AS1428.1 (1993) Clause 14.2, Form of the international symbol and Clause 14.3, International symbol for deafness) must be used to identify an access path and which facilities and boarding points are accessible.

         (2)   The colours prescribed in AS1428.1 (1993) Clause 14.2 (c) are not mandatory.

         (3)   The size of accessibility symbols must comply with AS1428.2 (1992) Table 1.

 

Conveyances

Premises

Infrastructure

16.2        Compliance with AS2899.1 (1986)

                The illustrations and symbols prescribed in AS2899.1 (1986) must be used if applicable.

 

Conveyances

Premises

Infrastructure

16.3        Accessibility symbols to incorporate directional arrows

                The symbol for accessibility must incorporate directional arrows and words or, if possible, pictograms, to show passengers the way to accessible facilities such as toilets.

 

Conveyances

Premises

Infrastructure

16.4        Accessibility symbol to be visible on accessible buses

         (1)   The international symbol of accessibility must be clearly visible on the front of accessible buses.

         (2)   The symbol must also appear outside accessible doors, accompanied by a numeral indicating the number of allocated spaces provided by the bus.

 

Conveyances

 

 

·   Buses

 

 

16.5        Accessibility symbol to be visible on accessible doors

                The international symbol of accessibility must be clearly visible both inside and outside accessible doors on these conveyances.

 

Conveyances

 

 

·   Ferries

·   Trains

·   Trams

·   Light rail

 

 


 

Part 17               Signs

  

17.1        Height and illumination

                Signs must comply with AS1428.2 (1992) Clause 17.1, Signs, Clause 17.2, Height of letters in signs and Clause 17.3, Illumination of signs and Figure 30.

 

Conveyances

Premises

Infrastructure

17.2        Location — premises and infrastructure

                Signs must be placed according to AS1428.2 (1992) Clause 17.4, Location of signs.

 

 

Premises

Infrastructure

17.3        Location — conveyances

         (1)   If possible, signs are to be placed in accordance with AS1428.2 (1992) Clause 17.4, Location of signs and Figure 30.

         (2)   If the design of the conveyance prevents strict compliance, signs must be placed above the head height of passengers, whether they are sitting or standing.

         (3)   If used, destination signs must be placed above the windscreen.

 

Conveyances

 

 

·   Buses

·   Coaches

·   Ferries

·   Trains

·   Trams

·   Light rail

 

 

17.4        Destination signs to be visible from boarding point

         (1)   Destination signs must be visible from, or available at, boarding points.

         (2)   They may be displayed on the conveyance or within the premises or infrastructure.

 

Conveyances

Premises

Infrastructure

·   Buses

·   Coaches

·   Ferries

·   Trains

·   Trams

·   Light rail

 

 

17.5        Electronic notices

         (1)   Presentations of words or numbers on electronic notices must be visible for at least 10 seconds, unless the electronic notice is for the purpose of ticket validation.

         (2)   If the electronic notice is for this purpose, the words or numbers on the notice must cease to be visible before the end of 10 seconds if the ticket validation device is used by another person within that time.

 

 

Premises

Infrastructure

17.6        Raised lettering or symbols or use of Braille

         (1)   If a sign incorporates raised lettering or symbols, they must be at least 0.8 mm above the surface of the sign.

         (2)   If an operator or provider supplements a notice with Braille characters, they must be placed to the left of the raised characters.

 

Conveyances

Premises

Infrastructure

17.7        Taxi registration numbers

                Raised taxi registration numbers must be placed on the exterior of passenger doors forward of the handle.

 

Conveyances

 

 

·   Taxis

 

 


 

Part 18               Tactile ground surface indicators

  

18.1        Location

                Tactile ground surface indicators must be installed on an access path to indicate stairways, ramps, changes of direction, overhead obstructions below a height of 2000 mm, and hazards within a circulation space or adjacent to a path of travel (AS1428.2 (1992) Clause 18.1, Tactile ground surface indicators).

 

Conveyances

Premises

Infrastructure

·   Buses

·   Ferries

·   Trains

·   Trams

·   Light rail

 

 

18.2        Style and dimensions

         (1)   The style and dimensions of tactile ground surface indicators must comply with AS1428.4 (1992).

         (2)   The stated dimensions may be reduced where a conveyance design does not provide the necessary area.

 

Conveyances

Premises

Infrastructure

·   Buses

·   Ferries

·   Trains

·   Trams

·   Light rail

 

 

18.3        Instalment at accessible bus boarding points

                Colour-contrasted tactile indicators must be installed at accessible boarding points at bus stops or in bus zones.

 

 

 

Infrastructure

 

 

·   Bus boarding points

18.4        Instalment at railway stations

                Colour contrasted tactile indicators must be installed at the edges of railway platforms as prescribed by AS1428.4 (1992) Clause 6.7.

 

 

 

Infrastructure

 

 

·   Railway platforms

18.5        Instalment at wharves

                Colour contrasted tactile indicators must be installed at wharf edges as prescribed by AS1428.4 (1992) Clause 6.8.

 

 

 

Infrastructure

 

 

·   Passenger wharves


 

Part 19               Alarms

  

19.1        Emergency warning systems

         (1)   If installed, emergency warning systems must comply with AS1428.2 (1992) Clause 18.2.1, Emergency warning systems, Clause 18.2.2, Audible alarms, and Clause 18.2.3, Visual alarms.

         (2)   When a fire alarm sounds, exit signs must sound audible signals complying with AS2220 (1989).

 

Conveyances

Premises

Infrastructure


 

Part 20               Lighting

  

20.1        Illumination levels

                Any lighting provided must comply with minimum levels of maintenance illumination for various situations shown in the notes to AS1428.2 (1992) Clause 19.1, Illumination levels.

 

 

Premises

Infrastructure


 

Part 21               Controls

  

21.1        Compliance with Australian Standard — premises and infrastructure

                Controls must comply with AS1428.1 (1993) Clause 11.

 

 

Premises

Infrastructure

 

 

     except airports that do not accept regular public transport services

21.2        Passenger-operated devices for opening and closing doors

                Passenger-operated devices for opening and closing manual and power-assisted doors on conveyances must comply with AS1428.2 (1992) Clause 23.2, Operation, and Clause 23.3, Door handles and hardware.

 

Conveyances

 

 

·   Buses

·   Coaches

·   Ferries

·   Trains

·   Trams

·   Light rail

 

 

21.3        Location of passenger-operated controls for opening and locking doors

                Passenger-operated opening and locking controls for doors on conveyances must be located according to AS1428.1 (1993) Clause 11.1.2, Location.

 

Conveyances

 

 

·   Buses

·   Coaches

·   Ferries

·   Trains

·   Trams

·   Light rail

 

 

21.4        Signal devices for conveyances that stop on request

         (1)   Conveyances that stop on request must be equipped with signal devices that comply with AS1428.2 (1992) Clauses 23.2 and 23.3.

         (2)   If a signal is operated by a button or pad, one surface dimension must be at least 25 mm.

 

Conveyances

 

 

·   Buses

·   Trams

·   Light rail

 

 


 

Part 22               Furniture and fitments

  

22.1        Tables, benches, counters, etc

                Tables, benches, counters and similar fixtures must comply with AS1428.2 (1992) Clauses 24.1, 24.1.1, 24.1.2, 24.1.3, 24.1.4 and 24.1.5.

 

 

Premises

Infrastructure

 

     except airport terminals

 

22.2        Information desks, check-in counters, etc — airports

                At least 5% of information desks, check-in counters and similar airport fixtures used by passengers must be suitable for use by passengers in wheelchairs or similar mobility aids.

 

 

Premises

 

 

·   Airport terminals

 

22.3        Accessible sleeping berths — ferries and trains

         (1)   Accessible sleeping berths must comply with AS1428.2 (1992) Clause 24.3 (a), (c) and (d), Beds.

         (2)   Passengers in wheelchairs or mobility aids must be able to enter and exit the berth, and position their aids, so that they can get into the bed or bunk.

         (3)   If this is not possible, or where recliner chairs are used, operators must provide equivalent access by direct assistance.

Note   See sections 33.3 to 33.6 in relation to equivalent access and direct assistance.

 

Conveyances

 

 

·   Ferries

·   Trains

 

 

22.4        Accessible sleeping berths — ferries

                If a ferry has sleeping berths, at least one accessible sleeping berth must be provided for every 32 beds or bunks on the ferry.

 

Conveyances

 

 

·   Ferries

 

 

22.5        Accessible sleeping berths — trains

         (1)   If a train has sleeping berths, a minimum of 2 accessible berths must be provided in each set of up to 4 sleeping cars, or one accessible sleeping berth must be provided for every 32 bunks.

         (2)   If different classes of travel are offered, accessible sleeping berths must be provided in each class.

 

Conveyances

 

 

·   Trains

 

 

22.6        Accessible berths to be connected to access path — ferries and trains

         (1)   Accessible berths must be connected by an access path to essential facilities such as toilets, bathrooms and food service areas that are not part of the accessible cabin.

         (2)   If this is not practicable, operators must provide equivalent access by direct assistance.

Note   See sections 33.3 to 33.6 in relation to equivalent access and direct assistance.

 

Conveyances

 

 

·   Ferries

·   Trains

 

 


 

Part 23               Street furniture

  

23.1        Seats

                Seats must comply with AS1428.2 (1992) Clause 27.2, Seating in pedestrian areas.

 

 

Premises

Infrastructure

 

 

     except airports that do not accept regular public transport services


 

Part 24               Gateways

  

24.1        Gateways and checkouts

         (1)   Gateways and checkouts, such as ticket barriers, must comply with AS1428.2 (1992) Clause 28, Gateways and checkouts.

         (2)   However, the width of an accessible gateway or checkout mentioned in AS1428.2 (1992) Clause 28.2 must be at least 850 mm.

 

 

Premises

Infrastructure

 

 

     except airports that do not accept regular public transport services


 

Part 25               Payment of fares

  

25.1        Passengers to pay fares

                All passengers must be prepared to pay fares.

 

Conveyances

Premises

Infrastructure

25.2        Fare payment and ticket validation systems

         (1)   Fare payment and ticket validation systems must not require actions from passengers with disabilities that exceed the requirements for other passengers.

         (2)   For passengers who have difficulties with standard fare payment systems, operators and providers must offer a form of payment that meets equivalent access principles.

Note   See sections 33.3 to 33.5 in relation to equivalent access.

 

Conveyances

Premises

Infrastructure

25.3        Vending machines

                Vending machines must comply with AS1428.2 (1992) Clause 29.1, Height, Clause 29.2, Controls, and Clause 29.3, Illumination.

 

Conveyances

Premises

Infrastructure

25.4        Circulation space in front of vending machine

                The circulation space in front of any vending machine must allow for a 180 degree turn as in AS1428.2 (1992) Clause 6.2, Circulation space for 180 degree wheelchair turn.

 

 

Premises

Infrastructure

 

 

     except airports that do not accept regular public transport services


 

Part 26               Hearing augmentation–listening systems

  

26.1        Public address systems

                If a public address system is installed, it must comply with AS1428.2 (1992) Clause 21.1, Hearing augmentation.

 

 

Premises

Infrastructure


 

Part 27               Information

  

27.1        Access to information about transport services

                General information about transport services must be accessible to all passengers.

 

Conveyances

Premises

Infrastructure

27.2        Direct assistance to be provided

                If information cannot be supplied in a passenger’s preferred format, equivalent access must be given by direct assistance.

Note   See sections 33.3 to 33.6 in relation to equivalent access and direct assistance.

 

Conveyances

Premises

Infrastructure

27.3        Size and format of printing

         (1)   Large print format type size must be at least 18 point sans serif characters.

         (2)   Copy must be black on a light background.

 

Conveyances

Premises

Infrastructure

27.4        Access to information about location

                All passengers must be given the same level of access to information on their whereabouts during a public transport journey.

 

Conveyances

 

 


 

Part 28               Booked services

  

28.1        Notice of requirement for accessible travel

                Operators of booked services may request advance notice of a requirement for accessible travel.

 

Conveyances

 

 

·   Aircraft

·   Coaches

·   Ferries

·   Dial-a-ride services

·   Trains

 

 

28.2        Period of notice of requirement for accessible travel

                Any advance notice required of a requirement for accessible travel must not exceed the period of notice specified for other passengers.

 

Conveyances

 

 

·   Coaches

·   Ferries

·   Dial-a-ride services

·   Trains

 

 

28.3        Location of carers, assistants and service animals

         (1)   On booked services, operators must locate carers, assistants or service animals with the passenger with whom they are travelling.

         (2)   In the case of carers or assistants, this would normally be in an adjoining seat.

         (3)   If a passenger is travelling with a service animal, the animal must be able to accompany the passenger at all times and to travel without encroaching onto an access path.

 

Conveyances

 

 

·   Aircraft

·   Coaches

·   Ferries

·   Dial-a-ride services

·   Trains

 

 

28.4        Accessible seats to be available for passengers with disabilities

         (1)   Accessible seats must be kept for passengers with disabilities.

         (2)   Operators must allocate unbooked accessible seats to other passengers only after all other standard seats are filled.

 

Conveyances

 

 

·   Aircraft

·   Coaches

·   Ferries

·   Dial-a-ride services

·   Trains

 

 


 

Part 29               Food and drink services

  

29.1        Equal access to food and drink services

                Operators and providers must ensure that any food or drink service that is provided as part of a public transport service is equally available to all passengers.

 

Conveyances

Premises

Infrastructure

29.2        Distance around accessible tables

                The distance around accessible tables in food and drink service areas must comply with AS1428.2 (1992) Clause 24.1.7.

 

 

Premises

Infrastructure

 

 

     except airports that do not accept regular public transport services

29.3        Space for passengers using mobility aids

                Operators may provide space for passengers using mobility aids in food and drink service areas or give the same convenience by equivalent access.

Note   See sections 33.3 to 33.5 in relation to equivalent access.

 

Conveyances

 

 

·   Ferries

·   Trains

 

 


 

Part 30               Belongings

  

30.1        Disability aids to be in addition to baggage allowance

         (1)   Disability aids (for example, equipment and apparatus including mobility, technical and medical aids) are to be in addition to normal baggage allowances.

         (2)   If possible, disability aids are to be treated in the same way as cabin or accompanied baggage.

 

Conveyances

 

 

·   Aircraft

·   Coaches

·   Ferries

·   Trains

 

 


 

Part 31               Priority

  

31.1        Priority seating

                Operators must designate at least 2 of the seats provided on their unbooked conveyances as priority seating for passengers with disabilities and other groups in need of special assistance (for example, the aging).

 

Conveyances

 

 

·   Buses

·   Ferries

·   Rail cars

·   Trams

·   Light rail

 

 

31.2        Information to be provided about vacating priority seating

                Operators must inform all relevant passengers (by signage or similar systems) that they should vacate an identified priority seat or allocated space if a passenger with a disability requires it.

 

Conveyances

 

 

·   Buses

·   Ferries

·   Trains

·   Trams

·   Light rail

 

 


 

Part 32               Adoption

  

32.1        Effect and application of these Standards

                These Standards apply, on and from the date they come into effect under section 31 of the Disability Discrimination Act 1992, to:

                (a)    public transport services provided with:

                          (i)    newly constructed premises or infrastructure; or

                         (ii)    conveyances entering service after these Standards come into effect; or

                         (iii)    premises, infrastructure or conveyances that have undergone substantial refurbishment or alteration; or

                        (iv)    additional or replacement equipment in premises and infrastructure or on conveyances; and

               (b)    new or revised ancillary services that are provided as an adjunct to the public transport operation; and

                (c)    new or updated information provided to the public.

 

Conveyances

Premises

Infrastructure

32.2        Manufacture to be completed before target dates

                In all cases, manufacture or other work that is required to ensure compliance with these Standards is to be completed before the target dates set out in Schedule 1.

 

Conveyances

Premises

Infrastructure


 

Part 33               Compliance

  

33.1        Date for compliance with these Standards — new conveyances, premises and infrastructure

                Operators and providers must comply with the specified sections of these Standards for all new premises, infrastructure and conveyances brought into use for public transport service on and from the date these Standards come into effect under section 31 of the Disability Discrimination Act 1992.

 

Conveyances

Premises

Infrastructure

33.2        Date for compliance with these Standards — conveyances, premises and infrastructure in use at target dates

                Operators and providers must comply with the specified sections of these Standards for premises, infrastructure and conveyances that are still in use for public transport at the target dates specified in Schedule 1.

 

Conveyances

Premises

Infrastructure

33.3        Equivalent access

         (1)   Compliance with these Standards may be achieved by:

                (a)    applying relevant specifications in these Standards before the target dates; or

               (b)    using methods, equipment and facilities that provide alternative means of access to the public transport service concerned (but not using separate or parallel services) with equivalence of amenity, availability, comfort, convenience, dignity, price and safety.

         (2)   This may include direct assistance over and above that required simply to overcome discrimination.

33.4        Consultation about proposals for equivalent access

                The operator or provider of a public transport service must consult with passengers with disabilities who use the service, or with organisations representing people with disabilities, about any proposal for equivalent access.

33.5        Equivalent access without discrimination

                Operators and providers must be able to demonstrate that equivalent access provides public transport without discrimination ‘as far as possible’.

33.6        Direct assistance

         (1)   Nothing in these Standards prevents operators or providers from offering assistance directly to passengers.

         (2)   If these Standards have not been fully met, direct assistance may be a means of providing equivalent access.

         (3)   In addition to compliance with other provisions of these Standards, direct assistance to passengers is required if:

                (a)    it is necessary to provide equivalent access to a service; and

               (b)    direct access can reasonably be provided without unjustifiable hardship.

33.7        Exceptional cases — unjustifiable hardship

         (1)   It is not unlawful to fail to comply with a requirement of these Standards if, and to the extent that, compliance would impose unjustifiable hardship on any person or organisation.

         (2)   However, compliance is required to the maximum extent not involving unjustifiable hardship.

         (3)   In determining whether compliance with a requirement of these Standards would involve unjustifiable hardship, all relevant circumstances of the particular case are to be taken into account including the following:

                (a)    any additional capital, operating or other costs, or loss of revenue, that would be directly incurred by, or reasonably likely to result from, compliance with the relevant requirement of these Standards;

               (b)    any reductions in capital, operating or other costs, or increases in revenue, that would be directly achieved by, or reasonably likely to result from, compliance with a relevant requirement of these Standards;

                (c)    the extent to which the service concerned operates, or is required to operate, on a commercial or cost-recovery basis;

               (d)    the extent to which the service concerned is provided by or on behalf of a public authority for public purposes;

                (e)    the financial position of a person or organisation required to comply with these Standards;

                (f)    any effect that compliance with the relevant requirement of these Standards is reasonably likely to have on the financial viability of a person or organisation required to comply, or on the provision of the service, or feature of service, concerned;

                (g)    any exceptional operational, technical or geographic factors, including at a local or regional level, affecting a person or organisation’s ability to comply with a relevant requirement of these Standards;

                (h)    financial, staffing, technical, information and other resources reasonably available to a person or organisation required to comply with these Standards, including any grants, tax concessions, subsidies or other external assistance provided or available;

                 (i)    benefits reasonably likely to accrue from compliance with relevant requirements of these Standards, including benefits to people with disabilities, to other passengers or to other persons concerned, or detriment likely to result from non-compliance;

                (j)    detriment reasonably likely to be suffered by an operator, provider, passenger or other person or organisation concerned, including in relation to equality of amenity, availability, comfort, convenience, dignity, price and safety of services or effectiveness and efficiency of operation if compliance with relevant provisions of these Standards is required;

               (k)    if detriment under paragraph (j) involves loss of heritage values — the extent to which relevant heritage value or features of the conveyance, building or other item concerned are essential, and to what extent incidental, to the transport service provided;

                 (l)    whether compliance with a requirement of these Standards may reasonably be achieved (including by means of equivalent access as provided for in sections 33.3 to 33.5) by less onerous means than those objected to by a person or organisation as imposing unjustifiable hardship;

               (m)    any evidence regarding efforts made in good faith by a person or organisation concerned to comply with the relevant requirements of these Standards;

                (n)    if a person or organisation concerned has given an action plan to the Commission under section 64 of the Disability Discrimination Act 1992 — the terms of that action plan and any evidence regarding its implementation;

               (o)    the nature and results of any processes of consultation, including at local, regional, State, national, international, industry or other level, involving, or on behalf of, an operator concerned, any infrastructure providers as relevant, and people with a disability, regarding means of achieving compliance with a relevant requirement of these Standards and including in relation to the factors listed in this section;

               (p)    if a person or organisation seeks a longer period to comply with these Standards, or a requirement of these Standards, than is permitted by the preceding sections on Adoption and Compliance — whether the additional time sought is reasonable, including by reference to the factors set out in paragraphs (a) to (o) above, and what undertakings the person or organisation concerned has made or is prepared to make in this respect.

         (4)   If a substantial issue of unjustifiable hardship is raised having regard to the factors listed in paragraphs (3) (a) to (p), the following additional factors are to be considered:

                (a)    the extent to which substantially equal access to public transport services (including in relation to equality of independence, amenity, availability, comfort, convenience, dignity, price and safety) is or may be provided otherwise than by compliance with these Standards;

               (b)    any measures undertaken, or to be undertaken by, on behalf of, or in association with, a person or organisation concerned to ensure such access.

         (5)   For these Standards:

unjustifiable hardship is to be interpreted and applied having due regard to the scope and objects of the Disability Discrimination Act 1992 (in particular the object of removing discrimination as far as possible) and the rights and interests of all relevant parties.


 

Part 34               Review

  

34.1        Timetable for review

         (1)   The Minister for Transport and Regional Services, in consultation with the Attorney-General, is to:

                (a)    review the efficiency and effectiveness of these Standards within 5 years after they take effect; and

               (b)    carry out a subsequent review every 5 years after the initial review.

         (2)   The review must include:

                (a)    whether discrimination has been removed, as far as possible, according to the requirements for compliance set out in Schedule 1; and,

               (b)    any necessary amendments to these Standards.


Schedule 1        Target dates for compliance

(section 33.2)

Part 1          Target date — 31 December 2007

1.1           Responsibility

·    Operators

·    Providers

                Requirement

                Full compliance with the relevant Standards in relation to:

 

     ·  Waiting areas

     ·  Hearing augmentation

     ·  Symbols

     ·  Information

     ·  Signs

     ·  Booked services

     ·  Alarms

     ·  Food and drink services

     ·  Lighting

     ·  Belongings

     ·  Furniture and fittings

     ·  Priority

                Application

 

Conveyances

Premises

Infrastructure

 

 

     except bus stops

1.2           Responsibility

·    Radio networks

·    Co-operatives

                Requirement

                Response times for accessible vehicles are to be the same as for other taxis.

                Application

 

Conveyances

 

 

·   Taxis

·   Dial-a-ride services

 

 

1.3           Responsibility

·    Operators

·    Providers

                Requirement

                Compliance with the relevant Standards by 25% of each type of service in relation to:

 

     ·  Access paths

     ·  Doorways and doors

     ·  Manoeuvring areas

     ·  Lifts

     ·  Passing areas

     ·  Stairs

     ·  Resting points

     ·  Toilets

     ·  Ramps

     ·  Tactile ground surface indicators

     ·  Boarding

     ·  Controls

     ·  Allocated space

     ·  Street furniture

                Application

 

Conveyances

Premises

Infrastructure

 

 

     except bus stops

1.4           Responsibility

·    Providers

                Requirement

                Compliance with the relevant Standards by 25% of bus stops in relation to:

 

     ·  Access paths

     ·  Handrails and grabrails

     ·  Manoeuvring areas

     ·  Stairs

     ·  Passing areas

     ·  Symbols

     ·  Ramps

     ·  Signs

     ·  Waiting areas

     ·  Tactile ground surface indicators

     ·  Boarding

     ·  Lighting

     ·  Allocated space

     ·  Street furniture

     ·  Surfaces

     ·  Information

                Application

 

 

 

Infrastructure

 

 

·   Bus stops

Part 2          Target date — 31 December 2012

2.1           Responsibility

·    Operators

·    Providers

                Requirement

                Full compliance with the relevant Standards in relation to:

 

     ·  Surfaces

     ·  Gateways

     ·  Handrails and grabrails

     ·  Vending machines

                Application

 

Conveyances

Premises

Infrastructure

 

 

     except bus stops

2.2           Responsibility

·    Operators

                Requirement

                Full compliance with the relevant Standards in relation to:

·    1500 mm minimum head room and vertical door opening

                Application

 

Conveyances

 

 

·   Accessible taxis

 

 

2.3           Responsibility

·    Operators

·    Providers

                Requirement

                Compliance with the relevant Standards by 55% of each type of service in relation to:

 

     ·  Access paths

     ·  Doorways and doors

     ·  Manoeuvring areas

     ·  Lifts

     ·  Passing areas

     ·  Stairs

     ·  Resting points

     ·  Toilets

     ·  Ramps

     ·  Tactile ground surface indicators

     ·  Boarding

     ·  Controls

     ·  Allocated space

     ·  Street furniture

                Application

 

Conveyances

Premises

Infrastructure

 

 

     except bus stops

2.4           Responsibility

·    Providers

                Requirement

                Compliance with the relevant Standards by 55% of bus stops in relation to:

 

     ·  Access paths

     ·  Handrails and grabrails

     ·  Manoeuvring areas

     ·  Stairs

     ·  Passing areas

     ·  Symbols

     ·  Ramps

     ·  Signs

     ·  Waiting areas

     ·  Tactile ground surface indicators

     ·  Boarding

     ·  Lighting

     ·  Allocated space

     ·  Street furniture

     ·  Surfaces

     ·  Information

                Application

 

 

 

Infrastructure

 

 

·   Bus stops

Part 3          Target date — 31 December 2017

3.1           Responsibility

·    Operators

·    Providers

                Requirement

                Compliance with the relevant Standards by 90% of each type of service in relation to:

 

     ·  Access paths

     ·  Doorways and doors

     ·  Manoeuvring areas

     ·  Lifts

     ·  Passing areas

     ·  Stairs

     ·  Resting points

     ·  Toilets

     ·  Ramps

     ·  Tactile ground surface indicators

     ·  Boarding

     ·  Controls

     ·  Allocated space

     ·  Street furniture

                Application

 

Conveyances

Premises

Infrastructure

     except buses

 

     except bus stops

3.2           Responsibility

·    Operators

·    Providers

                Requirement

                Compliance with the relevant Standards by 80% of each type of service in relation to:

 

     ·  Access paths

     ·  Doorways and doors

     ·  Manoeuvring areas

     ·  Lifts

     ·  Passing areas

     ·  Stairs

     ·  Resting points

     ·  Toilets

     ·  Ramps

     ·  Tactile ground surface indicators

     ·  Boarding

     ·  Controls

     ·  Allocated space

     ·  Street furniture

                Application

 

Conveyances

 

 

·   Buses

 

 

3.3           Responsibility

·    Providers

                Requirement

                Compliance with the relevant Standards by 90% of bus stops in relation to:

 

     ·  Access paths

     ·  Handrails and grabrails

     ·  Manoeuvring areas

     ·  Stairs

     ·  Passing areas

     ·  Symbols

     ·  Ramps

     ·  Signs

     ·  Waiting areas

     ·  Tactile ground surface indicators

     ·  Boarding

     ·  Lighting

     ·  Allocated space

     ·  Street furniture

     ·  Surfaces

     ·  Information

                Application

 

 

 

Infrastructure

 

 

·   Bus stops

Part 4          Target date — 31 December 2022

4.1           Responsibility

·    Operators

·    Providers

                Requirement

                All public transport services are to fully comply with the relevant Standards.

                Application

 

Conveyances

Premises

Infrastructure

     except trains and trams

 

 

Part 5          Target date — 31 December 2032

5.1           Responsibility

·    Operators

·    Providers

                Requirement

                All public transport services are to fully comply with the relevant Standards.

                Application

 

Conveyances

 

 

·   Trains

·   Trams