Federal Register of Legislation - Australian Government

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This gazette
Administered by: Social Services
Published Date 18 Feb 2021


This notice relates to the publication of an updated version of a program protocol for data matching between Australian Taxation Office and Services Australia (Centrelink and Child Support) Single Touch Payroll (STP).

This data matching program involves the exchange of STP data from the ATO for individuals who have a relationship with the Agency (persons of interests). The STP data will be matched against Services Australia records. 


This will assist Services Australia to modernise the way it works to deliver a simple, helpful, respectful and transparent experience for customers by enabling:


·           enabling pre-filling of employer details, including income amounts, as reported through STP, into the Agency online services for review by customers

·           supporting employers to fulfil their Child Support reporting obligations by voluntarily reporting through STP. Rather than having to go through a separate remittance process

·           supporting the timely confirmation of employment and where appropriate, the establishment of child support employer withholdings

·           identifying significant differences between STP income and the income estimate the customer has provided to the Agency. This will facilitate messaging to the customer to suggest they review their income estimate

·           identifying Family tax benefit customers, based on STP data

·           needing to lodge a tax return and complete an ATO ‘Non-lodgement advice’. The Agency may give advice on where they can seek more information on how to lodge

·           supporting existing debt recovery processes

·           enabling analysis of the data with a view to improving the Agency’s processes.


A protocol document describing this program has been developed in consultation with the Office of the Australian Information Commissioner (OAIC). Copies of the document are available from:


Services Australia complies, as a best practice approach, with the Office of the Australian Information Commissioner’s (OAIC) Guidelines on data matching in Australian government administration (2014) which includes standards for data matching to protect the privacy of individuals. For more information on the OAIC’s guidelines see http://www.oaic.gov.au/privacy/applying-privacy-law/advisory-privacy-guidelines/data-matching-guidelines-2014.

A full copy of Services Australia’s privacy policy can be accessed at