An Act to make provision to protect the privacy of individuals, and for related purposes
WHEREAS Australia is a party to the International Covenant on Civil and Political Rights, the English text of which is set out in Schedule 2 to the Australian Human Rights Commission Act 1986:
AND WHEREAS, by that Covenant, Australia has undertaken to adopt such legislative measures as may be necessary to give effect to the right of persons not to be subjected to arbitrary or unlawful interference with their privacy, family, home or correspondence:
AND WHEREAS Australia is a member of the Organisation for Economic Co‑operation and Development:
AND WHEREAS the Council of that Organisation has recommended that member countries take into account in their domestic legislation the principles concerning the protection of privacy and individual liberties set forth in Guidelines annexed to the recommendation:
AND WHEREAS Australia has informed that Organisation that it will participate in the recommendation concerning those Guidelines:
BE IT THEREFORE ENACTED by the Queen, and the Senate and the House of Representatives of the Commonwealth of Australia, as follows:
Part I—Preliminary
1 Short title
This Act may be cited as the Privacy Act 1988.
2 Commencement
This Act commences on a day to be fixed by Proclamation.
2A Objects of this Act
The objects of this Act are:
(a) to promote the protection of the privacy of individuals; and
(b) to recognise that the protection of the privacy of individuals is balanced with the interests of entities in carrying out their functions or activities; and
(c) to provide the basis for nationally consistent regulation of privacy and the handling of personal information; and
(d) to promote responsible and transparent handling of personal information by entities; and
(e) to facilitate an efficient credit reporting system while ensuring that the privacy of individuals is respected; and
(f) to facilitate the free flow of information across national borders while ensuring that the privacy of individuals is respected; and
(g) to provide a means for individuals to complain about an alleged interference with their privacy; and
(h) to implement Australia’s international obligation in relation to privacy.
3 Saving of certain State and Territory laws
It is the intention of the Parliament that this Act is not to affect the operation of a law of a State or of a Territory that makes provision with respect to the collection, holding, use, correction or disclosure of personal information (including such a law relating to credit reporting or the use of information held in connection with credit reporting) and is capable of operating concurrently with this Act.
Note: Such a law can have effect for the purposes of the provisions of the Australian Privacy Principles that regulate the handling of personal information by organisations by reference to the effect of other laws.
3A Application of the Criminal Code
Chapter 2 of the Criminal Code (except Part 2.5) applies to all offences against this Act.
Note: Chapter 2 of the Criminal Code sets out the general principles of criminal responsibility.
4 Act to bind the Crown
(1) This Act binds the Crown in right of the Commonwealth, of each of the States, of the Australian Capital Territory, of the Northern Territory and of Norfolk Island.
(2) Nothing in this Act renders the Crown in right of the Commonwealth, of a State, of the Australian Capital Territory, of the Northern Territory or of Norfolk Island liable to be prosecuted for an offence.
(3) Nothing in this Act shall be taken to have the effect of making the Crown in right of a State, of the Australian Capital Territory, of the Northern Territory or of Norfolk Island an agency for the purposes of this Act.
5A Extension to external Territories
This Act extends to all external Territories.
5B Extra‑territorial operation of Act
Agencies
(1) This Act, a registered APP code and the registered CR code extend to an act done, or practice engaged in, outside Australia and the external Territories by an agency.
Note: The act or practice overseas will not breach an Australian Privacy Principle or a registered APP code if the act or practice is required by an applicable foreign law (see sections 6A and 6B).
Organisations and small business operators
(1A) This Act, a registered APP code and the registered CR code extend to an act done, or practice engaged in, outside Australia and the external Territories by an organisation, or small business operator, that has an Australian link.
Note: The act or practice overseas will not breach an Australian Privacy Principle or a registered APP code if the act or practice is required by an applicable foreign law (see sections 6A and 6B).
Australian link
(2) An organisation or small business operator has an Australian link if the organisation or operator is:
(a) an Australian citizen; or
(b) a person whose continued presence in Australia is not subject to a limitation as to time imposed by law; or
(c) a partnership formed in Australia or an external Territory; or
(d) a trust created in Australia or an external Territory; or
(e) a body corporate incorporated in Australia or an external Territory; or
(f) an unincorporated association that has its central management and control in Australia or an external Territory.
(3) An organisation or small business operator also has an Australian link if all of the following apply:
(a) the organisation or operator is not described in subsection (2);
(b) the organisation or operator carries on business in Australia or an external Territory;
(c) the personal information was collected or held by the organisation or operator in Australia or an external Territory, either before or at the time of the act or practice.
Power to deal with complaints about overseas acts and practices
(4) Part V of this Act has extra‑territorial operation so far as that Part relates to complaints and investigation concerning acts and practices to which this Act extends because of subsection (1) or (1A).
Note: This lets the Commissioner take action overseas to investigate complaints and lets the ancillary provisions of Part V operate in that context.
Part II—Interpretation
Division 1—General definitions
6 Interpretation
(1) In this Act, unless the contrary intention appears:
ACC means the Australian Crime Commission.
access seeker has the meaning given by subsection 6L(1).
ACT enactment has the same meaning as enactment has in the Australian Capital Territory (Self‑Government) Act 1988.
advice related functions has the meaning given by subsection 28B(1).
affected information recipient means:
(a) a mortgage insurer; or
(b) a trade insurer; or
(c) a body corporate referred to in paragraph 21G(3)(b); or
(d) a person referred to in paragraph 21G(3)(c); or
(e) an entity or adviser referred to in paragraph 21N(2)(a).
agency means:
(a) a Minister; or
(b) a Department; or
(c) a body (whether incorporated or not), or a tribunal, established or appointed for a public purpose by or under a Commonwealth enactment, not being:
(i) an incorporated company, society or association; or
(ii) an organisation that is registered under the Fair Work (Registered Organisations) Act 2009 or a branch of such an organisation; or
(d) a body established or appointed by the Governor‑General, or by a Minister, otherwise than by or under a Commonwealth enactment; or
(e) a person holding or performing the duties of an office established by or under, or an appointment made under, a Commonwealth enactment, other than a person who, by virtue of holding that office, is the Secretary of a Department; or
(f) a person holding or performing the duties of an appointment, being an appointment made by the Governor‑General, or by a Minister, otherwise than under a Commonwealth enactment; or
(g) a federal court; or
(h) the Australian Federal Police; or
(ha) a Norfolk Island agency; or
(j) the nominated AGHS company; or
(k) an eligible hearing service provider; or
(l) the service operator under the Healthcare Identifiers Act 2010.
amount of credit has the meaning given by subsection 6M(2).
annual turnover of a business has the meaning given by section 6DA.
APP code has the meaning given by section 26C.
APP code developer means:
(a) an APP entity; or
(b) a group of APP entities; or
(c) a body or association representing one or more APP entities.
APP complaint means a complaint about an act or practice that, if established, would be an interference with the privacy of an individual because it breached an Australian Privacy Principle.
APP entity means an agency or organisation.
APP privacy policy has the meaning given by Australian Privacy Principle 1.3.
Australian law means:
(a) an Act of the Commonwealth or of a State or Territory; or
(b) regulations, or any other instrument, made under such an Act; or
(c) a Norfolk Island enactment; or
(d) a rule of common law or equity.
Australian link has the meaning given by subsections 5B(2) and (3).
Australian Privacy Principle has the meaning given by section 14.
authorised agent of a reporting entity means a person authorised to act on behalf of the reporting entity as mentioned in section 37 of the Anti‑Money Laundering and Counter‑Terrorism Financing Act 2006.
bank means:
(a) the Reserve Bank of Australia; or
(b) a body corporate that is an ADI (authorised deposit‑taking institution) for the purposes of the Banking Act 1959; or
(c) a person who carries on State banking within the meaning of paragraph 51(xiii) of the Constitution.
Bankruptcy Act means the Bankruptcy Act 1966.
ban period has the meaning given by subsection 20K(3).
Board of the ACC means the Board of the Australian Crime Commission established under section 7B of the Australian Crime Commission Act 2002.
breach:
(a) in relation to an Australian Privacy Principle, has the meaning given by section 6A; and
(b) in relation to a registered APP code, has the meaning given by section 6B; and
(c) in relation to the registered CR code, has the meaning given by section 6BA.
civil penalty order has the meaning given by subsection 80W(4).
civil penalty provision has the meaning given by section 80U.
class member, in relation to a representative complaint, means any of the persons on whose behalf the complaint was lodged, but does not include a person who has withdrawn under section 38B.
code complaint means a complaint about an act or practice that, if established, would be an interference with the privacy of an individual because it breached a registered APP code.
Codes Register has the meaning given by subsection 26U(1).
collects: an entity collects personal information only if the entity collects the personal information for inclusion in a record or generally available publication.
commercial credit means credit (other than consumer credit) that is applied for by, or provided to, a person.
commercial credit related purpose of a credit provider in relation to a person means the purpose of:
(a) assessing an application for commercial credit made by the person to the provider; or
(b) collecting payments that are overdue in relation to commercial credit provided by the provider to the person.
Commissioner means the Information Commissioner within the meaning of the Australian Information Commissioner Act 2010.
Commissioner of Police means the Commissioner of Police appointed under the Australian Federal Police Act 1979.
Commission of inquiry means:
(a) the Commission of inquiry within the meaning of the Quarantine Act 1908; or
(b) a Commission of inquiry within the meaning of the Offshore Petroleum and Greenhouse Gas Storage Act 2006.
committee of management of an unincorporated association means a body (however described) that governs, manages or conducts the affairs of the association.
Commonwealth contract means a contract, to which the Commonwealth, Norfolk Island or an agency is or was a party, under which services are to be, or were to be, provided to an agency.
Note: See also subsection (9) about provision of services to an agency.
Commonwealth enactment means:
(a) an Act other than:
(i) the Northern Territory (Self‑Government) Act 1978; or
(ii) an Act providing for the administration or government of an external Territory; or
(iii) the Australian Capital Territory (Self‑Government) Act 1988;
(b) an Ordinance of the Australian Capital Territory;
(c) an instrument (including rules, regulations or by‑laws) made under an Act to which paragraph (a) applies or under an Ordinance to which paragraph (b) applies; or
(d) any other legislation that applies as a law of the Commonwealth (other than legislation in so far as it is applied by an Act referred to in subparagraph (a)(i) or (ii)) or as a law of the Australian Capital Territory, to the extent that it operates as such a law.
Commonwealth officer means a person who holds office under, or is employed by, the Commonwealth, and includes:
(a) a person appointed or engaged under the Public Service Act 1999;
(b) a person (other than a person referred to in paragraph (a)) permanently or temporarily employed by, or in the service of, an agency;
(c) a member of the Defence Force; and
(d) a member, staff member or special member of the Australian Federal Police;
but does not include a person permanently or temporarily employed in the Australian Capital Territory Government Service or in the Public Service of the Northern Territory or of Norfolk Island.
Commonwealth record has the same meaning as in the Archives Act 1983.
consent means express consent or implied consent.
consumer credit means credit:
(a) for which an application has been made by an individual to a credit provider, or that has been provided to an individual by a credit provider, in the course of the provider carrying on a business or undertaking as a credit provider; and
(b) that is intended to be used wholly or primarily:
(i) for personal, family or household purposes; or
(ii) to acquire, maintain, renovate or improve residential property for investment purposes; or
(iii) to refinance consumer credit that has been provided wholly or primarily to acquire, maintain, renovate or improve residential property for investment purposes.
consumer credit liability information: if a credit provider provides consumer credit to an individual, the following information about the consumer credit is consumer credit liability information about the individual:
(a) the name of the provider;
(b) whether the provider is a licensee;
(c) the type of consumer credit;
(d) the day on which the consumer credit is entered into;
(e) the terms or conditions of the consumer credit:
(i) that relate to the repayment of the amount of credit; and
(ii) that are prescribed by the regulations;
(f) the maximum amount of credit available under the consumer credit;
(g) the day on which the consumer credit is terminated or otherwise ceases to be in force.
consumer credit related purpose of a credit provider in relation to an individual means the purpose of:
(a) assessing an application for consumer credit made by the individual to the provider; or
(b) collecting payments that are overdue in relation to consumer credit provided by the provider to the individual.
contracted service provider, for a government contract, means:
(a) an organisation that is or was a party to the government contract and that is or was responsible for the provision of services to an agency or a State or Territory authority under the government contract; or
(b) a subcontractor for the government contract.
corporation means a body corporate that:
(a) is a foreign corporation;
(b) is a trading corporation formed within the limits of Australia or is a financial corporation so formed; or
(c) is incorporated in a Territory, other than the Northern Territory.
court proceedings information about an individual means information about a judgement of an Australian court:
(a) that is made, or given, against the individual in proceedings (other than criminal proceedings); and
(b) that relates to any credit that has been provided to, or applied for by, the individual.
court/tribunal order means an order, direction or other instrument made by:
(a) a court; or
(b) a tribunal; or
(c) a judge (including a judge acting in a personal capacity) or a person acting as a judge; or
(d) a magistrate (including a magistrate acting in a personal capacity) or a person acting as a magistrate; or
(e) a member or an officer of a tribunal;
and includes an order, direction or other instrument that is of an interim or interlocutory nature.
CP derived information about an individual means any personal information (other than sensitive information) about the individual:
(a) that is derived from credit reporting information about the individual that was disclosed to a credit provider by a credit reporting body under Division 2 of Part IIIA; and
(b) that has any bearing on the individual’s credit worthiness; and
(c) that is used, has been used or could be used in establishing the individual’s eligibility for consumer credit.
CRB derived information about an individual means any personal information (other than sensitive information) about the individual:
(a) that is derived by a credit reporting body from credit information about the individual that is held by the body; and
(b) that has any bearing on the individual’s credit worthiness; and
(c) that is used, has been used or could be used in establishing the individual’s eligibility for consumer credit.
CR code has the meaning given by section 26N.
CR code developer means:
(a) an entity that is subject to Part IIIA; or
(b) a group of entities that are subject to Part IIIA; or
(c) a body or association representing one or more entities that are subject to Part IIIA.
credit has the meaning given by subsections 6M(1) and (3).
credit card means any article of a kind commonly known as a credit card, charge card or any similar article intended for use in obtaining cash, goods or services by means of credit, and includes any article of a kind commonly issued by persons carrying on business to customers or prospective customers of those persons for use in obtaining goods or services from those persons by means of credit.
credit eligibility information about an individual means:
(a) credit reporting information about the individual that was disclosed to a credit provider by a credit reporting body under Division 2 of Part IIIA; or
(b) CP derived information about the individual.
credit enhancement, in relation to credit, means:
(a) the process of insuring risk associated with purchasing or funding the credit by means of a securitisation arrangement; or
(b) any other similar process related to purchasing or funding the credit by those means.
credit guarantee purpose of a credit provider in relation to an individual means the purpose of assessing whether to accept the individual as a guarantor in relation to:
(a) credit provided by the provider to a person other than the individual; or
(b) credit for which an application has been made to the provider by a person other than the individual.
credit information has the meaning given by section 6N.
credit provider has the meaning given by sections 6G to 6K, and, for the purposes of sections 7 and 8 and Parts III, IIIB, IV and V, is taken to include a mortgage insurer and a trade insurer.
credit reporting body means:
(a) an organisation; or
(b) an agency prescribed by the regulations;
that carries on a credit reporting business.
credit reporting business has the meaning given by section 6P.
credit reporting complaint means a complaint about an act or practice that, if established, would be an interference with the privacy of an individual because:
(a) it breached the registered CR code; or
(b) it breached a provision of Part IIIA.
credit reporting information about an individual means credit information, or CRB derived information, about the individual.
credit worthiness of an individual means the individual’s:
(a) eligibility to be provided with consumer credit; or
(b) history in relation to consumer credit; or
(c) capacity to repay an amount of credit that relates to consumer credit.
de facto partner of an individual has the meaning given by the Acts Interpretation Act 1901.
default information has the meaning given by section 6Q.
Defence Department means the Department of State that deals with defence and that is administered by the Minister administering section 1 of the Defence Act 1903.
Defence Force includes the Australian Navy Cadets, the Australian Army Cadets and the Australian Air Force Cadets.
de‑identified: personal information is de‑identified if the information is no longer about an identifiable individual or an individual who is reasonably identifiable.
Department means an Agency within the meaning of the Public Service Act 1999.
eligible hearing service provider means an entity (within the meaning of the Hearing Services Administration Act 1997):
(a) that is, or has at any time been, engaged under Part 3 of the Hearing Services Administration Act 1997 to provide hearing services; and
(b) that is not covered by paragraph (a), (b), (c), (d), (e), (f), (g), (h) or (j) of the definition of agency.
employee record, in relation to an employee, means a record of personal information relating to the employment of the employee. Examples of personal information relating to the employment of the employee are health information about the employee and personal information about all or any of the following:
(a) the engagement, training, disciplining or resignation of the employee;
(b) the termination of the employment of the employee;
(c) the terms and conditions of employment of the employee;
(d) the employee’s personal and emergency contact details;
(e) the employee’s performance or conduct;
(f) the employee’s hours of employment;
(g) the employee’s salary or wages;
(h) the employee’s membership of a professional or trade association;
(i) the employee’s trade union membership;
(j) the employee’s recreation, long service, sick, personal, maternity, paternity or other leave;
(k) the employee’s taxation, banking or superannuation affairs.
enactment includes a Norfolk Island enactment.
enforcement body means:
(a) the Australian Federal Police; or
(aa) the Integrity Commissioner; or
(b) the ACC; or
(ba) the CrimTrac Agency; or
(ca) the Immigration Department; or
(d) the Australian Prudential Regulation Authority; or
(e) the Australian Securities and Investments Commission; or
(ea) the Office of the Director of Public Prosecutions, or a similar body established under a law of a State or Territory; or
(f) another agency, to the extent that it is responsible for administering, or performing a function under, a law that imposes a penalty or sanction or a prescribed law; or
(g) another agency, to the extent that it is responsible for administering a law relating to the protection of the public revenue; or
(h) a police force or service of a State or a Territory; or
(i) the New South Wales Crime Commission; or
(j) the Independent Commission Against Corruption of New South Wales; or
(k) the Police Integrity Commission of New South Wales; or
(ka) the Independent Broad‑based Anti‑corruption Commission of Victoria; or
(l) the Crime and Misconduct Commission of Queensland; or
(la) the Corruption and Crime Commission of Western Australia; or
(m) another prescribed authority or body that is established under a law of a State or Territory to conduct criminal investigations or inquiries; or
(n) a State or Territory authority, to the extent that it is responsible for administering, or performing a function under, a law that imposes a penalty or sanction or a prescribed law; or
(o) a State or Territory authority, to the extent that it is responsible for administering a law relating to the protection of the public revenue.
enforcement related activity means:
(a) the prevention, detection, investigation, prosecution or punishment of:
(i) criminal offences; or
(ii) breaches of a law imposing a penalty or sanction; or
(b) the conduct of surveillance activities, intelligence gathering activities or monitoring activities; or
(c) the conduct of protective or custodial activities; or
(d) the enforcement of laws relating to the confiscation of the proceeds of crime; or
(e) the protection of the public revenue; or
(f) the prevention, detection, investigation or remedying of misconduct of a serious nature, or other conduct prescribed by the regulations; or
(g) the preparation for, or conduct of, proceedings before any court or tribunal, or the implementation of court/tribunal orders.
entity means:
(a) an agency; or
(b) an organisation; or
(c) a small business operator.
Federal Circuit Court means the Federal Circuit Court of Australia.
Federal Court means the Federal Court of Australia.
file number complaint means a complaint about an act or practice that, if established, would be an interference with the privacy of an individual:
(a) because it breached a rule issued under section 17; or
(b) because it involved an unauthorised requirement or request for disclosure of a tax file number.
financial corporation means a financial corporation within the meaning of paragraph 51(xx) of the Constitution.
foreign corporation means a foreign corporation within the meaning of paragraph 51(xx) of the Constitution.
Freedom of Information Act means the Freedom of Information Act 1982.
generally available publication means a magazine, book, article, newspaper or other publication that is, or will be, generally available to members of the public:
(a) whether or not it is published in print, electronically or in any other form; and
(b) whether or not it is available on the payment of a fee.
genetic relative of an individual (the first individual) means another individual who is related to the first individual by blood, including but not limited to a sibling, a parent or a descendant of the first individual.
government contract means a Commonwealth contract or a State contract.
government related identifier of an individual means an identifier of the individual that has been assigned by:
(a) an agency; or
(b) a State or Territory authority; or
(c) an agent of an agency, or a State or Territory authority, acting in its capacity as agent; or
(d) a contracted service provider for a Commonwealth contract, or a State contract, acting in its capacity as contracted service provider for that contract.
guarantee includes an indemnity given against the default of a person in making a payment in relation to credit that has been applied for by, or provided to, the person.
guidance related functions has the meaning given by subsection 28(1).
healthcare identifier has the meaning given by the Healthcare Identifiers Act 2010.
healthcare identifier offence means:
(a) an offence against section 26 of the Healthcare Identifiers Act 2010; or
(b) an offence against section 6 of the Crimes Act 1914 that relates to an offence mentioned in paragraph (a) of this definition.
Note: For ancillary offences, see section 11.6 of the Criminal Code.
health information means:
(a) information or an opinion about:
(i) the health or a disability (at any time) of an individual; or
(ii) an individual’s expressed wishes about the future provision of health services to him or her; or
(iii) a health service provided, or to be provided, to an individual;
that is also personal information; or
(b) other personal information collected to provide, or in providing, a health service; or
(c) other personal information about an individual collected in connection with the donation, or intended donation, by the individual of his or her body parts, organs or body substances; or
(d) genetic information about an individual in a form that is, or could be, predictive of the health of the individual or a genetic relative of the individual.
health service means:
(a) an activity performed in relation to an individual that is intended or claimed (expressly or otherwise) by the individual or the person performing it:
(i) to assess, record, maintain or improve the individual’s health; or
(ii) to diagnose the individual’s illness or disability; or
(iii) to treat the individual’s illness or disability or suspected illness or disability; or
(b) the dispensing on prescription of a drug or medicinal preparation by a pharmacist.
hearing services has the same meaning as in the Hearing Services Administration Act 1997.
holds: an entity holds personal information if the entity has possession or control of a record that contains the personal information.
Note: See section 10 for when an agency is taken to hold a record.
identification information about an individual means:
(a) the individual’s full name; or
(b) an alias or previous name of the individual; or
(c) the individual’s date of birth; or
(d) the individual’s sex; or
(e) the individual’s current or last known address, and 2 previous addresses (if any); or
(f) the name of the individual’s current or last known employer; or
(g) if the individual holds a driver’s licence—the individual’s driver’s licence number.
identifier of an individual means a number, letter or symbol, or a combination of any or all of those things, that is used to identify the individual or to verify the identity of the individual, but does not include:
(a) the individual’s name; or
(b) the individual’s ABN (within the meaning of the A New Tax System (Australian Business Number) Act 1999); or
(c) anything else prescribed by the regulations.
Immigration Department means the Department administered by the Minister administering the Migration Act 1958.
individual means a natural person.
information request has the meaning given by section 6R.
Integrity Commissioner has the same meaning as in the Law Enforcement Integrity Commissioner Act 2006.
intelligence agency means:
(a) the Australian Security Intelligence Organisation;
(b) the Australian Secret Intelligence Service; or
(c) the Office of National Assessments.
interested party has the meaning given by subsections 20T(3) and 21V(3).
interference with the privacy of an individual has the meaning given by sections 13 to 13F.
licensee has the meaning given by the National Consumer Credit Protection Act 2009.
managing credit does not include the act of collecting overdue payments in relation to credit.
media organisation means an organisation whose activities consist of or include the collection, preparation for dissemination or dissemination of the following material for the purpose of making it available to the public:
(a) material having the character of news, current affairs, information or a documentary;
(b) material consisting of commentary or opinion on, or analysis of, news, current affairs, information or a documentary.
medical research includes epidemiological research.
misconduct includes fraud, negligence, default, breach of trust, breach of duty, breach of discipline or any other misconduct in the course of duty.
monitoring related functions has the meaning given by subsections 28A(1) and (2).
mortgage credit means consumer credit:
(a) that is provided in connection with the acquisition, maintenance, renovation or improvement of real property; and
(b) in relation to which the real property is security.
mortgage insurance purpose of a mortgage insurer in relation to an individual is the purpose of assessing:
(a) whether to provide insurance to, or the risk of providing insurance to, a credit provider in relation to mortgage credit:
(i) provided by the provider to the individual; or
(ii) for which an application to the provider has been made by the individual; or
(b) the risk of the individual defaulting on mortgage credit in relation to which the insurer has provided insurance to a credit provider; or
(c) the risk of the individual being unable to meet a liability that might arise under a guarantee provided, or proposed to be provided, in relation to mortgage credit provided by a credit provider to another person.
mortgage insurer means an organisation, or small business operator, that carries on a business or undertaking that involves providing insurance to credit providers in relation to mortgage credit provided by providers to other persons.
National Personal Insolvency Index has the meaning given by the Bankruptcy Act.
new arrangement information has the meaning given by section 6S.
nominated AGHS company means a company that:
(a) is the nominated company (within the meaning of Part 2 of the Hearing Services and AGHS Reform Act 1997); and
(b) is either:
(i) Commonwealth‑owned (within the meaning of that Part); or
(ii) a corporation.
non‑profit organisation means an organisation:
(a) that is a non‑profit organisation; and
(b) that engages in activities for cultural, recreational, political, religious, philosophical, professional, trade or trade union purposes.
Norfolk Island agency means:
(a) a Norfolk Island Minister; or
(b) a public sector agency (within the meaning of the Public Sector Management Act 2000 of Norfolk Island); or
(c) a body (whether incorporated or not), or a tribunal, established for a public purpose by or under a Norfolk Island enactment, other than a body established or registered under:
(i) the Companies Act 1985 of Norfolk Island; or
(ii) the Associations Incorporation Act 2005 of Norfolk Island; or
(d) a body established or appointed by the Administrator of Norfolk Island otherwise than by or under a Norfolk Island enactment; or
(e) a person holding or performing the duties of:
(i) an office established by or under a Norfolk Island enactment; or
(ii) an appointment made under a Norfolk Island enactment; or
(f) a person holding or performing the duties of an appointment, where the appointment was made by the Administrator of Norfolk Island otherwise than under a Norfolk Island enactment; or
(g) a court of Norfolk Island.
Norfolk Island enactment means:
(a) an enactment (within the meaning of the Norfolk Island Act 1979); or
(b) an instrument (including rules, regulations or by‑laws) made under such an enactment;
and includes a Norfolk Island enactment as amended by another Norfolk Island enactment.
offence against this Act includes an offence against section 6 of the Crimes Act 1914, or section 11.1, 11.2, 11.2A, 11.4 or 11.5 of the Criminal Code, that relates to an offence against this Act.
Ombudsman means the Commonwealth Ombudsman.
organisation has the meaning given by section 6C.
overseas recipient, in relation to personal information, has the meaning given by Australian Privacy Principle 8.1.
payment information has the meaning given by section 6T.
penalty unit has the meaning given by section 4AA of the Crimes Act 1914.
pending correction request in relation to credit information or CRB derived information means:
(a) a request made under subsection 20T(1) in relation to the information if a notice has not been given under subsection 20U(2) or (3) in relation to the request; or
(b) a request made under subsection 21V(1) in relation to the information if:
(i) the credit reporting body referred to in subsection 20V(3) has been consulted about the request under subsection 21V(3); and
(ii) a notice has not been given under subsection 21W(2) or (3) in relation to the request.
pending dispute in relation to credit information or CRB derived information means:
(a) a complaint made under section 23A that relates to the information if a decision about the complaint has not been made under subsection 23B(4); or
(b) a matter that relates to the information and that is still being dealt with by a recognised external dispute resolution scheme; or
(c) a complaint made to the Commissioner under Part V that relates to the information and that is still being dealt with.
permitted CP disclosure has the meaning given by sections 21J to 21N.
permitted CP use has the meaning given by section 21H.
permitted CRB disclosure has the meaning given by section 20F.
permitted general situation has the meaning given by section 16A.
permitted health situation has the meaning given by section 16B.
personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable:
(a) whether the information or opinion is true or not; and
(b) whether the information or opinion is recorded in a material form or not.
Note: Section 187LA of the Telecommunications (Interception and Access) Act 1979 extends the meaning of personal information to cover information kept under Part 5‑1A of that Act.
personal insolvency information has the meaning given by section 6U.
pre‑screening assessment means an assessment made under paragraph 20G(2)(d).
principal executive, of an agency, has a meaning affected by section 37.
purchase, in relation to credit, includes the purchase of rights to receive payments relating to the credit.
recognised external dispute resolution scheme means an external dispute resolution scheme recognised under section 35A.
record includes:
(a) a document; or
(b) an electronic or other device;
but does not include:
(d) a generally available publication; or
(e) anything kept in a library, art gallery or museum for the purposes of reference, study or exhibition; or
(f) Commonwealth records as defined by subsection 3(1) of the Archives Act 1983 that are in the open access period for the purposes of that Act; or
(fa) records (as defined in the Archives Act 1983) in the care (as defined in that Act) of the National Archives of Australia in relation to which the Archives has entered into arrangements with a person other than a Commonwealth institution (as defined in that Act) providing for the extent to which the Archives or other persons are to have access to the records; or
(g) documents placed by or on behalf of a person (other than an agency) in the memorial collection within the meaning of the Australian War Memorial Act 1980; or
(h) letters or other articles in the course of transmission by post.
Note: For document, see section 2B of the Acts Interpretation Act 1901.
registered APP code has the meaning given by section 26B.
registered CR code has the meaning given by section 26M.
registered political party means a political party registered under Part XI of the Commonwealth Electoral Act 1918.
regulated information of an affected information recipient means:
(a) if the recipient is a mortgage insurer or trade insurer—personal information disclosed to the recipient under Division 2 or 3 of Part IIIA; or
(b) if the recipient is a body corporate referred to in paragraph 21G(3)(b)—credit eligibility information disclosed to the recipient under that paragraph; or
(c) if the recipient is a person referred to in paragraph 21G(3)(c)—credit eligibility information disclosed to the recipient under that paragraph; or
(d) if the recipient is an entity or adviser referred to in paragraph 21N(2)(a)—credit eligibility information disclosed to the recipient under subsection 21N(2).
repayment history information has the meaning given by subsection 6V(1).
reporting entity has the same meaning as in the Anti‑Money Laundering and Counter‑Terrorism Financing Act 2006.
representative complaint means a complaint where the persons on whose behalf the complaint was made include persons other than the complainant, but does not include a complaint that the Commissioner has determined should no longer be continued as a representative complaint.
residential property has the meaning given by section 204 of the National Credit Code (within the meaning of the National Consumer Credit Protection Act 2009).
respondent for a complaint made under section 23A means the credit reporting body or credit provider to which the complaint is made.
responsible person has the meaning given by section 6AA.
retention period has the meaning given by sections 20W and 20X.
Secretary means an Agency Head within the meaning of the Public Service Act 1999.
securitisation arrangement means an arrangement:
(a) involving the funding, or proposed funding, of:
(i) credit that has been, or is to be, provided by a credit provider; or
(ii) the purchase of credit by a credit provider;
by issuing instruments or entitlements to investors; and
(b) under which payments to investors in respect of such instruments or entitlements are principally derived, directly or indirectly, from such credit.
securitisation related purpose of a credit provider in relation to an individual is the purpose of:
(a) assessing the risk in purchasing, by means of a securitisation arrangement, credit that has been provided to, or applied for by:
(i) the individual; or
(ii) a person for whom the individual is, or is proposing to be, a guarantor; or
(b) assessing the risk in undertaking credit enhancement in relation to credit:
(i) that is, or is proposed to be, purchased or funded by means of a securitisation arrangement; and
(ii) that has been provided to, or applied for by, the individual or a person for whom the individual is, or is proposing to be, a guarantor.
sensitive information means:
(a) information or an opinion about an individual’s:
(i) racial or ethnic origin; or
(ii) political opinions; or
(iii) membership of a political association; or
(iv) religious beliefs or affiliations; or
(v) philosophical beliefs; or
(vi) membership of a professional or trade association; or
(vii) membership of a trade union; or
(viii) sexual orientation or practices; or
(ix) criminal record;
that is also personal information; or
(b) health information about an individual; or
(c) genetic information about an individual that is not otherwise health information; or
(d) biometric information that is to be used for the purpose of automated biometric verification or biometric identification; or
(e) biometric templates.
serious credit infringement means:
(a) an act done by an individual that involves fraudulently obtaining consumer credit, or attempting fraudulently to obtain consumer credit; or
(b) an act done by an individual that involves fraudulently evading the individual’s obligations in relation to consumer credit, or attempting fraudulently to evade those obligations; or
(c) an act done by an individual if:
(i) a reasonable person would consider that the act indicates an intention, on the part of the individual, to no longer comply with the individual’s obligations in relation to consumer credit provided by a credit provider; and
(ii) the provider has, after taking such steps as are reasonable in the circumstances, been unable to contact the individual about the act; and
(iii) at least 6 months have passed since the provider last had contact with the individual.
small business has the meaning given by section 6D.
small business operator has the meaning given by section 6D.
solicits: an entity solicits personal information if the entity requests another entity to provide the personal information, or to provide a kind of information in which that personal information is included.
staff of the Ombudsman means the persons appointed or employed for the purposes of section 31 of the Ombudsman Act 1976.
State includes the Australian Capital Territory and the Northern Territory.
State contract means a contract, to which a State or Territory or State or Territory authority is or was a party, under which services are to be, or were to be, provided to a State or Territory authority.
Note: See also subsection (9) about provision of services to a State or Territory authority.
State or Territory authority has the meaning given by section 6C.
subcontractor, for a government contract, means an organisation:
(a) that is or was a party to a contract (the subcontract):
(i) with a contracted service provider for the government contract (within the meaning of paragraph (a) of the definition of contracted service provider); or
(ii) with a subcontractor for the government contract (under a previous application of this definition); and
(b) that is or was responsible under the subcontract for the provision of services to an agency or a State or Territory authority, or to a contracted service provider for the government contract, for the purposes (whether direct or indirect) of the government contract.
tax file number means a tax file number as defined in Part VA of the Income Tax Assessment Act 1936.
tax file number information means information, whether compiled lawfully or unlawfully, and whether recorded in a material form or not, that records the tax file number of a person in a manner connecting it with the person’s identity.
temporary public interest determination means a determination made under section 80A.
trade insurance purpose of a trade insurer in relation to an individual is the purpose of assessing:
(a) whether to provide insurance to, or the risk of providing insurance to, a credit provider in relation to commercial credit provided by the provider to the individual or another person; or
(b) the risk of a person defaulting on commercial credit in relation to which the insurer has provided insurance to a credit provider.
trade insurer means an organisation, or small business operator, that carries on a business or undertaking that involves providing insurance to credit providers in relation to commercial credit provided by providers to other persons.
trading corporation means a trading corporation within the meaning of paragraph 51(xx) of the Constitution.
(1A) In order to avoid doubt, it is declared that an ACT enactment is not a Commonwealth enactment for the purposes of this Act.
(3) For the purposes of this Act, an act or practice breaches a rule issued under section 17 if, and only if, it is contrary to, or inconsistent with, the rule.
(4) The definition of individual in subsection (1) shall not be taken to imply that references to persons do not include persons other than natural persons.
(5) For the purposes of this Act, a person shall not be taken to be an agency merely because the person is the holder of, or performs the duties of:
(a) a prescribed office; or
(b) an office prescribed by regulations made for the purposes of subparagraph 4(3)(b)(i) of the Freedom of Information Act 1982; or
(c) an office established by or under a Commonwealth enactment for the purposes of an agency; or
(ca) an office established by or under a Norfolk Island enactment for the purposes of a Norfolk Island agency; or
(d) a judicial office or of an office of magistrate; or
(e) an office of member of a tribunal that is established by or under a law of the Commonwealth and that is prescribed for the purposes of this paragraph; or
(f) an office of member of a tribunal that is established by or under a Norfolk Island enactment and that is prescribed for the purposes of this paragraph.
(6) For the purposes of this Act, the Defence Department shall be taken to include the Defence Force.
(7) Nothing in this Act prevents a complaint from:
(a) being both a file number complaint and an APP complaint; or
(b) being both a file number complaint and a credit reporting complaint; or
(c) being both a file number complaint and a code complaint; or
(e) being both a code complaint and a credit reporting complaint; or
(f) being both an APP complaint and a credit reporting complaint; or
(g) being both an APP complaint and a code complaint.
(8) For the purposes of this Act, the question whether bodies corporate are related to each other is determined in the manner in which that question is determined under the Corporations Act 2001.
(9) To avoid doubt, for the purposes of this Act, services provided to an agency or a State or Territory authority include services that consist of the provision of services to other persons in connection with the performance of the functions of the agency or State or Territory authority.
(10) For the purposes of this Act, a reference to family in the definition of consumer credit in subsection 6(1), and in sections 6D and 16, in relation to any individual is taken to include the following (without limitation):
(a) a de facto partner of the individual;
(b) someone who is the child of the person, or of whom the person is the child, because of the definition of child in subsection (11);
(c) anyone else who would be a member of the individual’s family if someone mentioned in paragraph (a) or (b) is taken to be a member of the individual’s family.
(10A) For the purposes of this Act, the Supreme Court of Norfolk Island is taken not to be a federal court.
(11) In this section:
child: without limiting who is a child of a person for the purposes of subsection (10), someone is the child of a person if he or she is a child of the person within the meaning of the Family Law Act 1975.
6AA Meaning of responsible person
(1) A responsible person for an individual is:
(a) a parent of the individual; or
(b) a child or sibling of the individual if the child or sibling is at least 18 years old; or
(c) a spouse or de facto partner of the individual; or
(d) a relative of the individual if the relative is:
(i) at least 18 years old; and
(ii) a member of the individual’s household; or
(e) a guardian of the individual; or
(f) a person exercising an enduring power of attorney granted by the individual that is exercisable in relation to decisions about the individual’s health; or
(g) a person who has an intimate personal relationship with the individual; or
(h) a person nominated by the individual to be contacted in case of emergency.
(2) In this section:
child: without limiting who is a child of an individual for the purposes of subsection (1), each of the following is a child of an individual:
(a) an adopted child, stepchild, exnuptial child or foster child of the individual;
(b) someone who is a child of the individual within the meaning of the Family Law Act 1975.
parent: without limiting who is a parent of an individual for the purposes of subsection (1), someone is a parent of an individual if the individual is his or her child because of the definition of child in this subsection.
relative of an individual (the first individual) means a grandparent, grandchild, uncle, aunt, nephew or niece of the first individual and for this purpose, relationships to the first individual may also be traced to or through another individual who is:
(a) a de facto partner of the first individual; or
(b) the child of the first individual because of the definition of child in this subsection.
sibling of an individual includes:
(a) a half‑brother, half‑sister, adoptive brother, adoptive sister, step‑brother, step‑sister, foster‑brother and foster‑sister of the individual; and
(b) another individual if a relationship referred to in paragraph (a) can be traced through a parent of either or both of the individuals.
stepchild: without limiting who is a stepchild of an individual, someone is a stepchild of an individual if he or she would be the individual’s stepchild except that the individual is not legally married to the individual’s de facto partner.
6A Breach of an Australian Privacy Principle
(1) For the purposes of this Act, an act or practice breaches an Australian Privacy Principle if, and only if, it is contrary to, or inconsistent with, that principle.
No breach—contracted service provider
(2) An act or practice does not breach an Australian Privacy Principle if:
(a) the act is done, or the practice is engaged in:
(i) by an organisation that is a contracted service provider for a Commonwealth contract (whether or not the organisation is a party to the contract); and
(ii) for the purposes of meeting (directly or indirectly) an obligation under the contract; and
(b) the act or practice is authorised by a provision of the contract that is inconsistent with the principle.
No breach—disclosure to the National Archives of Australia
(3) An act or practice does not breach an Australian Privacy Principle if the act or practice involves the disclosure by an organisation of personal information in a record (as defined in the Archives Act 1983) solely for the purposes of enabling the National Archives of Australia to decide whether to accept, or to arrange, care (as defined in that Act) of the record.
No breach—act or practice outside Australia
(4) An act or practice does not breach an Australian Privacy Principle if:
(a) the act is done, or the practice is engaged in, outside Australia and the external Territories; and
(b) the act or practice is required by an applicable law of a foreign country.
Effect despite subsection (1)
(5) Subsections (2), (3) and (4) have effect despite subsection (1).
6B Breach of a registered APP code
Breach if contrary to, or inconsistent with, code
(1) For the purposes of this Act, an act or practice breaches a registered APP code if, and only if, it is contrary to, or inconsistent with, the code.
No breach—contracted service provider
(2) An act or practice does not breach a registered APP code if:
(a) the act is done, or the practice is engaged in:
(i) by an organisation that is a contracted service provider for a Commonwealth contract (whether or not the organisation is a party to the contract); and
(ii) for the purposes of meeting (directly or indirectly) an obligation under the contract; and
(b) the act or practice is authorised by a provision of the contract that is inconsistent with the code.
No breach—disclosure to the National Archives of Australia
(3) An act or practice does not breach a registered APP code if the act or practice involves the disclosure by an organisation of personal information in a record (as defined in the Archives Act 1983) solely for the purposes of enabling the National Archives of Australia to decide whether to accept, or to arrange, care (as defined in that Act) of the record.
No breach—act or practice outside Australia
(4) An act or practice does not breach a registered APP code if:
(a) the act is done, or the practice is engaged in, outside Australia and the external Territories; and
(b) the act or practice is required by an applicable law of a foreign country.
Effect despite subsection (1)
(5) Subsections (2), (3) and (4) have effect despite subsection (1).
6BA Breach of the registered CR code
For the purposes of this Act, an act or practice breaches the registered CR code if, and only if, it is contrary to, or inconsistent with, the code.
6C Organisations
What is an organisation?
(1) In this Act:
organisation means:
(a) an individual; or
(b) a body corporate; or
(c) a partnership; or
(d) any other unincorporated association; or
(e) a trust;
that is not a small business operator, a registered political party, an agency, a State or Territory authority or a prescribed instrumentality of a State or Territory.
Note 1: Under section 187LA of the Telecommunications (Interception and Access) Act 1979, service providers are, in relation to their activities relating to retained data, treated as organisations for the purposes of this Act.
Note: 2: Regulations may prescribe an instrumentality by reference to one or more classes of instrumentality. See subsection 13(3) of the Legislative Instruments Act 2003.
Example: Regulations may prescribe an instrumentality of a State or Territory that is an incorporated company, society or association and therefore not a State or Territory authority.
Legal person treated as different organisations in different capacities
(2) A legal person can have a number of different capacities in which the person does things. In each of those capacities, the person is taken to be a different organisation.
Example: In addition to his or her personal capacity, an individual may be the trustee of one or more trusts. In his or her personal capacity, he or she is one organisation. As trustee of each trust, he or she is a different organisation.
What is a State or Territory authority?
(3) In this Act:
State or Territory authority means:
(a) a State or Territory Minister; or
(b) a Department of State of a State or Territory; or
(c) a body (whether incorporated or not), or a tribunal, established or appointed for a public purpose by or under a law of a State or Territory, other than:
(i) an incorporated company, society or association; or
(ii) an association of employers or employees that is registered or recognised under a law of a State or Territory dealing with the resolution of industrial disputes; or
(d) a body established or appointed, otherwise than by or under a law of a State or Territory, by:
(i) a Governor of a State; or
(ii) the Australian Capital Territory Executive; or
(iii) the Administrator of the Northern Territory; or
(iv) the Administrator of Norfolk Island; or
(v) a State or Territory Minister; or
(e) a person holding or performing the duties of an office established by or under, or an appointment made under, a law of a State or Territory, other than the office of head of a State or Territory Department (however described); or
(f) a person holding or performing the duties of an appointment made, otherwise than under a law of a State or Territory, by:
(i) a Governor of a State; or
(ii) the Australian Capital Territory Executive; or
(iii) the Administrator of the Northern Territory; or
(iv) the Administrator of Norfolk Island; or
(v) a State or Territory Minister; or
(g) a State or Territory court.
Making regulations to stop instrumentalities being organisations
(4) Before the Governor‑General makes regulations prescribing an instrumentality of a State or Territory for the purposes of the definition of organisation in subsection (1), the Minister must:
(a) be satisfied that the State or Territory has requested that the instrumentality be prescribed for those purposes; and
(b) consider:
(i) whether treating the instrumentality as an organisation for the purposes of this Act adversely affects the government of the State or Territory; and
(ii) the desirability of regulating under this Act the collection, holding, use, correction and disclosure of personal information by the instrumentality; and
(iii) whether the law of the State or Territory regulates the collection, holding, use, correction and disclosure of personal information by the instrumentality to a standard that is at least equivalent to the standard that would otherwise apply to the instrumentality under this Act; and
(c) consult the Commissioner about the matters mentioned in subparagraphs (b)(ii) and (iii).
State does not include Territory
(5) In this section:
State does not include the Australian Capital Territory or the Northern Territory (despite subsection 6(1)).
6D Small business and small business operators
What is a small business?
(1) A business is a small business at a time (the test time) in a financial year (the current year) if its annual turnover for the previous financial year is $3,000,000 or less.
Test for new business
(2) However, if there was no time in the previous financial year when the business was carried on, the business is a small business at the test time only if its annual turnover for the current year is $3,000,000 or less.
What is a small business operator?
(3) A small business operator is an individual, body corporate, partnership, unincorporated association or trust that:
(a) carries on one or more small businesses; and
(b) does not carry on a business that is not a small business.
Entities that are not small business operators
(4) However, an individual, body corporate, partnership, unincorporated association or trust is not a small business operator if he, she or it:
(a) carries on a business that has had an annual turnover of more than $3,000,000 for a financial year that has ended after the later of the following:
(i) the time he, she or it started to carry on the business;
(ii) the commencement of this section; or
(b) provides a health service to another individual and holds any health information except in an employee record; or
(c) discloses personal information about another individual to anyone else for a benefit, service or advantage; or
(d) provides a benefit, service or advantage to collect personal information about another individual from anyone else; or
(e) is a contracted service provider for a Commonwealth contract (whether or not a party to the contract); or
(f) is a credit reporting body.
Private affairs of small business operators who are individuals
(5) Subsection (4) does not prevent an individual from being a small business operator merely because he or she does something described in paragraph (4)(b), (c) or (d):
(a) otherwise than in the course of a business he or she carries on; and
(b) only for the purposes of, or in connection with, his or her personal, family or household affairs.
Non‑business affairs of other small business operators
(6) Subsection (4) does not prevent a body corporate, partnership, unincorporated association or trust from being a small business operator merely because it does something described in paragraph (4)(b), (c) or (d) otherwise than in the course of a business it carries on.
Disclosure compelled or made with consent
(7) Paragraph (4)(c) does not prevent an individual, body corporate, partnership, unincorporated association or trust from being a small business operator only because he, she or it discloses personal information about another individual:
(a) with the consent of the other individual; or
(b) as required or authorised by or under legislation.
Collection with consent or under legislation
(8) Paragraph (4)(d) does not prevent an individual, body corporate, partnership, unincorporated association or trust from being a small business operator only because he, she or it:
(a) collects personal information about another individual from someone else:
(i) with the consent of the other individual; or
(ii) as required or authorised by or under legislation; and
(b) provides a benefit, service or advantage to be allowed to collect the information.
Related bodies corporate
(9) Despite subsection (3), a body corporate is not a small business operator if it is related to a body corporate that carries on a business that is not a small business.
6DA What is the annual turnover of a business?
What is the annual turnover of a business for a financial year?
(1) The annual turnover of a business for a financial year is the total of the following that is earned in the year in the course of the business:
(a) the proceeds of sales of goods and/or services;
(b) commission income;
(c) repair and service income;
(d) rent, leasing and hiring income;
(e) government bounties and subsidies;
(f) interest, royalties and dividends;
(g) other operating income.
Note: The annual turnover for a financial year of a business carried on by an entity that does not carry on another business will often be similar to the total of the instalment income the entity notifies to the Commissioner of Taxation for the 4 quarters in the year (or for the year, if the entity pays tax in annual instalments).
(2) However, if a business has been carried on for only part of a financial year, its annual turnover for the financial year is the amount worked out using the formula:
6E Small business operator treated as organisation
Small business operator that is a reporting entity
(1A) If a small business operator is a reporting entity or an authorised agent of a reporting entity because of anything done in the course of a small business carried on by the small business operator, this Act applies, with the prescribed modifications (if any), in relation to the activities carried on by the small business operator for the purposes of, or in connection with, activities relating to:
(a) the Anti‑Money Laundering and Counter‑Terrorism Financing Act 2006; or
(b) regulations or AML/CTF Rules under that Act;
as if the small business operator were an organisation.
Note: The regulations may prescribe different modifications of the Act for different small business operators. See subsection 33(3A) of the Acts Interpretation Act 1901.
Small business operator that is a protected action ballot agent under the Fair Work Act 2009
(1B) If a small business operator is the protected action ballot agent for a protected action ballot conducted under Part 3‑3 of the Fair Work Act 2009, this Act applies, with the prescribed modifications (if any), in relation to the activities carried on by the small business operator for the purpose of, or in connection with, the conduct of the protected action ballot, as if the small business operator were an organisation.
Note: The regulations may prescribe different modifications of the Act for different small business operators. See subsection 33(3A) of the Acts Interpretation Act 1901.
Small business operator that is an association of employees that is registered or recognised under the Fair Work (Registered Organisations) Act 2009
(1C) If a small business operator is an association of employees that is registered or recognised under the Fair Work (Registered Organisations) Act 2009, this Act applies, with the prescribed modifications (if any), in relation to the activities carried on by the small business operator, as if the small business operator were an organisation (within the meaning of this Act).
Note: The regulations may prescribe different modifications of the Act for different small business operators. See subsection 33(3A) of the Acts Interpretation Act 1901.
Regulations treating a small business operator as an organisation
(1) This Act applies, with the prescribed modifications (if any), in relation to a small business operator prescribed for the purposes of this subsection as if the small business operator were an organisation.
Note 1: The regulations may prescribe different modifications of the Act for different small business operators. See subsection 33(3A) of the Acts Interpretation Act 1901.
Note 2: Regulations may prescribe a small business operator by reference to one or more classes of small business operator. See subsection 13(3) of the Legislative Instruments Act 2003.
Regulations treating a small business operator as an organisation for particular acts or practices
(2) This Act also applies, with the prescribed modifications (if any), in relation to the prescribed acts or practices of a small business operator prescribed for the purposes of this subsection as if the small business operator were an organisation.
Note 1: The regulations may prescribe different modifications of the Act for different acts, practices or small business operators. See subsection 33(3A) of the Acts Interpretation Act 1901.
Note 2: Regulations may prescribe an act, practice or small business operator by reference to one or more classes of acts, practices or small business operators. See subsection 13(3) of the Legislative Instruments Act 2003.
Definition
(3) In this section:
protected action ballot agent means a person (other than the Australian Electoral Commission) that conducts a protected action ballot under Part 3‑3 of the Fair Work Act 2009.
Making regulations
(4) Before the Governor‑General makes regulations prescribing a small business operator, act or practice for the purposes of subsection (1) or (2), the Minister must:
(a) be satisfied that it is desirable in the public interest to regulate under this Act the small business operator, act or practice; and
(b) consult the Commissioner about the desirability of regulating under this Act the matters described in paragraph (a).
6EA Small business operators choosing to be treated as organisations
(1) This Act applies in relation to a small business operator as if the operator were an organisation while a choice by the operator to be treated as an organisation is registered under this section.
(2) A small business operator may make a choice in writing given to the Commissioner to be treated as an organisation.
Note: A small business operator may revoke such a choice by writing given to the Commissioner. See subsection 33(3) of the Acts Interpretation Act 1901.
(3) If the Commissioner is satisfied that a small business operator has made the choice to be treated as an organisation, the Commissioner must enter in a register of operators who have made such a choice:
(a) the name or names under which the operator carries on business; and
(b) the operator’s ABN, if the operator has one under the A New Tax System (Australian Business Number) Act 1999.
(4) If a small business operator revokes a choice to be treated as an organisation, the Commissioner must remove from the register the material relating to the operator.
(5) The Commissioner may decide the form of the register and how it is to be kept.
(6) The Commissioner must make the register available to the public in the way that the Commissioner determines. However, the Commissioner must not make available to the public in the register information other than that described in subsection (3).
6F State instrumentalities etc. treated as organisations
Regulations treating a State instrumentality etc. as an organisation
(1) This Act applies, with the prescribed modifications (if any), in relation to a prescribed State or Territory authority or a prescribed instrumentality of a State or Territory (except an instrumentality that is an organisation because of section 6C) as if the authority or instrumentality were an organisation.
Note 1: The regulations may prescribe different modifications of the Act for different authorities or instrumentalities. See subsection 33(3A) of the Acts Interpretation Act 1901.
Note 2: Regulations may prescribe an authority or instrumentality by reference to one or more classes of authority or instrumentality. See subsection 13(3) of the Legislative Instruments Act 2003.
Making regulations to treat instrumentality etc. as organisation
(3) Before the Governor‑General makes regulations prescribing a State or Territory authority or instrumentality of a State or Territory for the purposes of subsection (1), the Minister must:
(a) be satisfied that the relevant State or Territory has requested that the authority or instrumentality be prescribed for those purposes; and
(b) consult the Commissioner about the desirability of regulating under this Act the collection, holding, use, correction and disclosure of personal information by the authority or instrumentality.
Division 2—Key definitions relating to credit reporting
Subdivision A—Credit provider
6G Meaning of credit provider
General
(1) Each of the following is a credit provider:
(a) a bank;
(b) an organisation or small business operator if:
(i) the organisation or operator carries on a business or undertaking; and
(ii) a substantial part of the business or undertaking is the provision of credit;
(c) an organisation or small business operator:
(i) that carries on a retail business; and
(ii) that, in the course of the business, issues credit cards to individuals in connection with the sale of goods, or the supply of services, by the organisation or operator (as the case may be);
(d) an agency, organisation or small business operator:
(i) that carries on a business or undertaking that involves providing credit; and
(ii) that is prescribed by the regulations.
Other credit providers
(2) If:
(a) an organisation or small business operator (the supplier) carries on a business or undertaking in the course of which the supplier provides credit in connection with the sale of goods, or the supply of services, by the supplier; and
(b) the repayment, in full or in part, of the amount of credit is deferred for at least 7 days; and
(c) the supplier is not a credit provider under subsection (1);
then the supplier is a credit provider but only in relation to the credit.
(3) If:
(a) an organisation or small business operator (the lessor) carries on a business or undertaking in the course of which the lessor provides credit in connection with the hiring, leasing or renting of goods; and
(b) the credit is in force for at least 7 days; and
(c) no amount, or an amount less than the value of the goods, is paid as a deposit for the return of the goods; and
(d) the lessor is not a credit provider under subsection (1);
then the lessor is a credit provider but only in relation to the credit.
(4) An organisation or small business operator is a credit provider if subsection 6H(1), 6J(1) or 6K(1) provides that the organisation or operator is a credit provider.
Exclusions
(5) Despite subsections (1) to (4) of this section, an organisation or small business operator acting in the capacity of:
(a) a real estate agent; or
(b) a general insurer (within the meaning of the Insurance Act 1973); or
(c) an employer of an individual;
is not a credit provider while acting in that capacity.
(6) Despite subsections (1) to (4) of this section, an organisation or small business operator is not a credit provider if it is included in a class of organisations or operators prescribed by the regulations.
6H Agents of credit providers
(1) If an organisation or small business operator (the agent) is acting as an agent of a credit provider (the principal) in performing, on behalf of the principal, a task that is reasonably necessary:
(a) in processing an application for credit made to the principal; or
(b) in managing credit provided by the principal;
then, while the agent is so acting, the agent is a credit provider.
(2) Subsection (1) does not apply if the principal is an organisation or small business operator that is a credit provider because of a previous application of that subsection.
(3) If subsection (1) applies in relation to credit that has been provided by the principal, the credit is taken, for the purposes of this Act, to have been provided by both the principal and the agent.
(4) If subsection (1) applies in relation to credit for which an application has been made to the principal, the application is taken, for the purposes of this Act, to have been made to both the principal and the agent.
6J Securitisation arrangements etc.
(1) If:
(a) an organisation or small business operator (the securitisation entity) carries on a business that is involved in either or both of the following:
(i) a securitisation arrangement;
(ii) managing credit that is the subject of a securitisation arrangement; and
(b) the securitisation entity performs a task that is reasonably necessary for:
(i) purchasing, funding or managing, or processing an application for, credit by means of a securitisation arrangement; or
(ii) undertaking credit enhancement in relation to credit; and
(c) the credit has been provided by, or is credit for which an application has been made to, a credit provider (the original credit provider);
then, while the securitisation entity performs such a task, the securitisation entity is a credit provider.
(2) Subsection (1) does not apply if the original credit provider is an organisation or small business operator that is a credit provider because of a previous application of that subsection.
(3) If subsection (1) applies in relation to credit that has been provided by the original credit provider, the credit is taken, for the purposes of this Act, to have been provided by both the original credit provider and the securitisation entity.
(4) If subsection (1) applies in relation to credit for which an application has been made to the original credit provider, the application is taken, for the purposes of this Act, to have been made to both the original credit provider and the securitisation entity.
6K Acquisition of the rights of a credit provider
(1) If:
(a) an organisation or small business operator (the acquirer) acquires, whether by assignment, subrogation or any other means, the rights of a credit provider (the original credit provider) in relation to the repayment of an amount of credit; and
(b) the acquirer is not a credit provider under subsection 6G(1);
then the acquirer is a credit provider but only in relation to the credit.
(2) If subsection (1) of this section applies in relation to credit that has been provided by the original credit provider, the credit is taken, for the purposes of this Act, to have been provided by the acquirer.
(3) If subsection (1) of this section applies in relation to credit for which an application has been made to the original credit provider, the application is taken, for the purposes of this Act, to have been made to the acquirer.
Subdivision B—Other definitions
6L Meaning of access seeker
(1) An access seeker in relation to credit reporting information, or credit eligibility information, about an individual is:
(a) the individual; or
(b) a person:
(i) who is assisting the individual to deal with a credit reporting body or credit provider; and
(ii) who is authorised, in writing, by the individual to make a request in relation to the information under subsection 20R(1) or 21T(1).
(2) An individual must not authorise a person under subparagraph (1)(b)(ii) if the person is:
(a) a credit provider; or
(b) a mortgage insurer; or
(c) a trade insurer; or
(d) a person who is prevented from being a credit provider by subsection 6G(5) or (6).
(3) Subparagraph (1)(b)(ii) does not apply to a person who provides the National Relay Service or a person prescribed by the regulations.
6M Meaning of credit and amount of credit
(1) Credit is a contract, arrangement or understanding under which:
(a) payment of a debt owed by one person to another person is deferred; or
(b) one person incurs a debt to another person and defers the payment of the debt.
(2) The amount of credit is the amount of the debt that is actually deferred, or that may be deferred, but does not include any fees or charges payable in connection with the deferral of the debt.
(3) Without limiting subsection (1), credit includes:
(a) a hire‑purchase agreement; and
(b) a contract, arrangement or understanding of a kind referred to in that subsection that is for the hire, lease or rental of goods, or for the supply of services, other than a contract, arrangement or understanding under which:
(i) full payment is made before, or at the same time as, the goods or services are provided; and
(ii) in the case of goods—an amount greater than, or equal to, the value of the goods is paid as a deposit for the return of the goods.
6N Meaning of credit information
Credit information about an individual is personal information (other than sensitive information) that is:
(a) identification information about the individual; or
(b) consumer credit liability information about the individual; or
(c) repayment history information about the individual; or
(d) a statement that an information request has been made in relation to the individual by a credit provider, mortgage insurer or trade insurer; or
(e) the type of consumer credit or commercial credit, and the amount of credit, sought in an application:
(i) that has been made by the individual to a credit provider; and
(ii) in connection with which the provider has made an information request in relation to the individual; or
(f) default information about the individual; or
(g) payment information about the individual; or
(h) new arrangement information about the individual; or
(i) court proceedings information about the individual; or
(j) personal insolvency information about the individual; or
(k) publicly available information about the individual:
(i) that relates to the individual’s activities in Australia or the external Territories and the individual’s credit worthiness; and
(ii) that is not court proceedings information about the individual or information about the individual that is entered or recorded on the National Personal Insolvency Index; or
(l) the opinion of a credit provider that the individual has committed, in circumstances specified by the provider, a serious credit infringement in relation to consumer credit provided by the provider to the individual.
6P Meaning of credit reporting business
(1) A credit reporting business is a business or undertaking that involves collecting, holding, using or disclosing personal information about individuals for the purpose of, or for purposes including the purpose of, providing an entity with information about the credit worthiness of an individual.
(2) Subsection (1) applies whether or not the information about the credit worthiness of an individual is:
(a) provided for profit or reward; or
(b) provided, or intended to be provided, for the purposes of assessing an application for consumer credit.
(3) In determining whether a business or undertaking carried on by a credit provider is a credit reporting business, disregard the provision of information about the credit worthiness of an individual to a related body corporate by the provider.
(4) Despite subsection (1), a business or undertaking is not a credit reporting business if the business or undertaking is included in a class of businesses or undertakings prescribed by the regulations.
6Q Meaning of default information
Consumer credit defaults
(1) Default information about an individual is information about a payment (including a payment that is wholly or partly a payment of interest) that the individual is overdue in making in relation to consumer credit that has been provided by a credit provider to the individual if:
(a) the individual is at least 60 days overdue in making the payment; and
(b) the provider has given a written notice to the individual informing the individual of the overdue payment and requesting that the individual pay the amount of the overdue payment; and
(c) the provider is not prevented by a statute of limitations from recovering the amount of the overdue payment; and
(d) the amount of the overdue payment is equal to or more than:
(i) $150; or
(ii) such higher amount as is prescribed by the regulations.
Guarantor defaults
(2) Default information about an individual is information about a payment that the individual is overdue in making as a guarantor under a guarantee given against any default by a person (the borrower) in repaying all or any of the debt deferred under consumer credit provided by a credit provider to the borrower if:
(a) the provider has given the individual written notice of the borrower’s default that gave rise to the individual’s obligation to make the overdue payment; and
(b) the notice requests that the individual pay the amount of the overdue payment; and
(c) at least 60 days have passed since the day on which the notice was given; and
(d) in addition to giving the notice, the provider has taken other steps to recover the amount of the overdue payment from the individual; and
(e) the provider is not prevented by a statute of limitations from recovering the amount of the overdue payment.
6R Meaning of information request
Credit provider
(1) A credit provider has made an information request in relation to an individual if the provider has sought information about the individual from a credit reporting body:
(a) in connection with an application for consumer credit made by the individual to the provider; or
(b) in connection with an application for commercial credit made by a person to the provider; or
(c) for a credit guarantee purpose of the provider in relation to the individual; or
(d) for a securitisation related purpose of the provider in relation to the individual.
Mortgage insurer
(2) A mortgage insurer has made an information request in relation to an individual if:
(a) the insurer has sought information about the individual from a credit reporting body; and
(b) the information was sought in connection with the provision of insurance to a credit provider in relation to mortgage credit provided by the provider to:
(i) the individual; or
(ii) a person for whom the individual is, or is proposing to be, a guarantor.
Trade insurer
(3) A trade insurer has made an information request in relation to an individual if:
(a) the insurer has sought information about the individual from a credit reporting body; and
(b) the information was sought in connection with the provision of insurance to a credit provider in relation to commercial credit provided by the provider to the individual or another person.
6S Meaning of new arrangement information
Consumer credit defaults
(1) If:
(a) a credit provider has disclosed default information about an individual to a credit reporting body; and
(b) the default information relates to a payment that the individual is overdue in making in relation to consumer credit (the original consumer credit) that has been provided by the provider to the individual; and
(c) because of the individual being so overdue:
(i) the terms or conditions of the original consumer credit that relate to the repayment of the amount of credit are varied; or
(ii) the individual is provided with other consumer credit (the new consumer credit) by a credit provider that relates, wholly or in part, to that amount of credit;
then new arrangement information about the individual is a statement that those terms or conditions of the original consumer credit have been varied, or that the individual has been provided with the new consumer credit.
Serious credit infringements
(2) If:
(a) a credit provider is of the opinion that an individual has committed a serious credit infringement in relation to consumer credit (the original consumer credit) provided by the provider to the individual; and
(b) the provider has disclosed the opinion to a credit reporting body; and
(c) because of the provider having that opinion:
(i) the terms or conditions of the original consumer credit that relate to the repayment of the amount of credit are varied; or
(ii) the individual is provided with other consumer credit (the new consumer credit) by a credit provider that relates, wholly or in part, to that amount of credit;
then new arrangement information about the individual is a statement that those terms or conditions of the original consumer credit have been varied, or that the individual has been provided with the new consumer credit.
6T Meaning of payment information
If:
(a) a credit provider has disclosed default information about an individual to a credit reporting body; and
(b) on a day after the default information was disclosed, the amount of the overdue payment to which the information relates is paid;
then payment information about the individual is a statement that the amount of the overdue payment has been paid on that day.
6U Meaning of personal insolvency information
(1) Personal insolvency information about an individual is information:
(a) that is entered or recorded in the National Personal Insolvency Index; and
(b) that relates to:
(i) a bankruptcy of the individual; or
(ii) a debt agreement proposal given by the individual; or
(iii) a debt agreement made by the individual; or
(iv) a personal insolvency agreement executed by the individual; or
(v) a direction given, or an order made, under section 50 of the Bankruptcy Act that relates to the property of the individual; or
(vi) an authority signed under section 188 of that Act that relates to the property of the individual.
(2) Despite subparagraph (1)(b)(i), personal insolvency information about an individual must not relate to:
(a) the presentation of a creditor’s petition against the individual; or
(b) an administration under Part XI of the Bankruptcy Act of the individual’s estate.
(3) An expression used in paragraph (1)(b) or (2)(a) that is also used in the Bankruptcy Act has the same meaning in that paragraph as it has in that Act.
6V Meaning of repayment history information
(1) If a credit provider provides consumer credit to an individual, the following information about the consumer credit is repayment history information about the individual:
(a) whether or not the individual has met an obligation to make a monthly payment that is due and payable in relation to the consumer credit;
(b) the day on which the monthly payment is due and payable;
(c) if the individual makes the monthly payment after the day on which the payment is due and payable—the day on which the individual makes that payment.
(2) The regulations may make provision in relation to:
(a) whether or not an individual has met an obligation to make a monthly payment that is due and payable in relation to consumer credit; and
(b) whether or not a payment is a monthly payment.
Division 3—Other matters
7 Acts and practices of agencies, organisations etc.
(1) Except so far as the contrary intention appears, a reference in this Act (other than section 8) to an act or to a practice is a reference to:
(a) an act done, or a practice engaged in, as the case may be, by an agency (other than an eligible hearing service provider), a file number recipient, a credit reporting body or a credit provider other than:
(i) an agency specified in any of the following provisions of the Freedom of Information Act 1982:
(A) Schedule 1;
(B) Division 1 of Part I of Schedule 2;
(C) Division 1 of Part II of Schedule 2; or
(ii) a federal court; or
(iia) a court of Norfolk Island; or
(iii) a Minister; or
(iiia) the Integrity Commissioner; or
(iv) the ACC; or
(v) a Royal Commission; or
(vi) a Commission of inquiry; or
(b) an act done, or a practice engaged in, as the case may be, by a federal court or by an agency specified in Schedule 1 to the Freedom of Information Act 1982, being an act done, or a practice engaged in, in respect of a matter of an administrative nature; or
(ba) an act done, or a practice engaged in, as the case may be, by a court of Norfolk Island, being an act done, or a practice engaged in, in respect of a matter of an administrative nature; or
(c) an act done, or a practice engaged in, as the case may be, by an agency specified in Division 1 of Part II of Schedule 2 to the Freedom of Information Act 1982, other than an act done, or a practice engaged in, in relation to a record in relation to which the agency is exempt from the operation of that Act; or
(ca) an act done, or a practice engaged in, as the case may be, by a part of the Defence Department specified in Division 2 of Part I of Schedule 2 to the Freedom of Information Act 1982, other than an act done, or a practice engaged in, in relation to the activities of that part of the Department; or
(cc) an act done, or a practice engaged in, as the case may be, by an eligible hearing service provider in connection with the provision of hearing services under an agreement made under Part 3 of the Hearing Services Administration Act 1997; or
(d) an act done, or a practice engaged in, as the case may be, by a Minister in relation to the affairs of an agency (other than a Norfolk Island agency or an eligible hearing service provider), not being an act done, or a practice engaged in, in relation to an existing record; or
(e) an act done, or a practice engaged in, as the case may be, by a Minister in relation to a record that is in the Minister’s possession in his or her capacity as a Minister and relates to the affairs of an agency (other than a Norfolk Island agency or an eligible hearing service provider); or
(ec) an act done, or a practice engaged in, as the case may be, by a Minister in relation to the affairs of an eligible hearing service provider, being affairs in connection with the provision of hearing services under an agreement made under Part 3 of the Hearing Services Administration Act 1997; or
(ed) an act done, or a practice engaged in, as the case may be, by a Minister in relation to a record that is in the Minister’s possession in his or her capacity as a Minister and relates to the affairs of an eligible hearing service provider, being affairs in connection with the provision of hearing services under an agreement made under Part 3 of the Hearing Services Administration Act 1997; or
(ee) an act done, or a practice engaged in, by an organisation, other than an exempt act or exempt practice (see sections 7B and 7C);
but does not include a reference to an act done, or a practice engaged in, in relation to a record that has originated with, or has been received from:
(f) an intelligence agency;
(g) the Defence Intelligence Organisation, the Australian Geospatial‑Intelligence Organisation or the Australian Signals Directorate of the Defence Department; or
(ga) the Integrity Commissioner or a staff member of ACLEI (within the meaning of the Law Enforcement Integrity Commissioner Act 2006); or
(h) the ACC or the Board of the ACC.
(1A) Despite subsections (1) and (2), a reference in this Act (other than section 8) to an act or to a practice does not include a reference to the act or practice so far as it involves the disclosure of personal information to:
(a) the Australian Security Intelligence Organisation; or
(b) the Australian Secret Intelligence Service; or
(c) the Australian Signals Directorate of the Defence Department.
(2) Except so far as the contrary intention appears, a reference in this Act (other than section 8) to an act or to a practice includes, in the application of this Act otherwise than in respect of the Australian Privacy Principles, a registered APP code and the performance of the Commissioner’s functions in relation to the principles and such a code, a reference to an act done, or a practice engaged in, as the case may be, by an agency specified in Part I of Schedule 2 to the Freedom of Information Act 1982 or in Division 1 of Part II of that Schedule other than:
(a) an intelligence agency;
(b) the Defence Intelligence Organisation, the Australian Geospatial‑Intelligence Organisation or the Australian Signals Directorate of the Defence Department; or
(c) the ACC or the Board of the ACC.
(3) Except so far as the contrary intention appears, a reference in this Act to doing an act includes a reference to:
(a) doing an act in accordance with a practice; or
(b) refusing or failing to do an act.
(4) For the purposes of section 28, of paragraphs 28A(2)(a) to (e), of subsection 31(2) and of Part VI, this section has effect as if a reference in subsection (1) of this section to an act done, or to a practice engaged in, included a reference to an act that is proposed to be done, or to a practice that is proposed to be engaged in, as the case may be.
7A Acts of certain agencies treated as acts of organisation
(1) This Act applies, with the prescribed modifications (if any), in relation to an act or practice described in subsection (2) or (3) as if:
(a) the act or practice were an act done, or practice engaged in, by an organisation; and
(b) the agency mentioned in that subsection were the organisation.
(2) Subsection (1) applies to acts done, and practices engaged in, by a prescribed agency. Regulations for this purpose may prescribe an agency only if it is specified in Part I of Schedule 2 to the Freedom of Information Act 1982.
(3) Subsection (1) also applies to acts and practices that:
(a) are done or engaged in by an agency specified in Division 1 of Part II of Schedule 2 to the Freedom of Information Act 1982 in relation to documents in respect of its commercial activities or the commercial activities of another entity; and
(b) relate to those commercial activities.
(4) This section has effect despite subparagraph 7(1)(a)(i), paragraph 7(1)(c) and subsection 7(2).
7B Exempt acts and exempt practices of organisations
Individuals in non‑business capacity
(1) An act done, or practice engaged in, by an organisation that is an individual is exempt for the purposes of paragraph 7(1)(ee) if the act is done, or the practice is engaged in, other than in the course of a business carried on by the individual.
Note: See also section 16 which provides that the Australian Privacy Principles do not apply for the purposes of, or in connection with, an individual’s personal, family or household affairs.
Organisation acting under Commonwealth contract
(2) An act done, or practice engaged in, by an organisation is exempt for the purposes of paragraph 7(1)(ee) if:
(a) the organisation is a contracted service provider for a Commonwealth contract (whether or not the organisation is a party to the contract); and
(b) the organisation would be a small business operator if it were not a contracted service provider for a Commonwealth contract; and
(c) the act is done, or the practice is engaged in, otherwise than for the purposes of meeting (directly or indirectly) an obligation under a Commonwealth contract for which the organisation is the contracted service provider.
Note: This puts the organisation in the same position as a small business operator as far as its activities that are not for the purposes of a Commonwealth contract are concerned, so the organisation need not comply with the Australian Privacy Principles, or a registered APP code that binds the organisation, in relation to those activities.
Employee records
(3) An act done, or practice engaged in, by an organisation that is or was an employer of an individual, is exempt for the purposes of paragraph 7(1)(ee) if the act or practice is directly related to:
(a) a current or former employment relationship between the employer and the individual; and
(b) an employee record held by the organisation and relating to the individual.
Journalism
(4) An act done, or practice engaged in, by a media organisation is exempt for the purposes of paragraph 7(1)(ee) if the act is done, or the practice is engaged in:
(a) by the organisation in the course of journalism; and
(b) at a time when the organisation is publicly committed to observe standards that:
(i) deal with privacy in the context of the activities of a media organisation (whether or not the standards also deal with other matters); and
(ii) have been published in writing by the organisation or a person or body representing a class of media organisations.
Organisation acting under State contract
(5) An act done, or practice engaged in, by an organisation is exempt for the purposes of paragraph 7(1)(ee) if:
(a) the organisation is a contracted service provider for a State contract (whether or not the organisation is a party to the contract); and
(b) the act is done, or the practice is engaged in for the purposes of meeting (directly or indirectly) an obligation under the contract.
7C Political acts and practices are exempt
Members of a Parliament etc.
(1) An act done, or practice engaged in, by an organisation (the political representative) consisting of a member of a Parliament, or a councillor (however described) of a local government authority, is exempt for the purposes of paragraph 7(1)(ee) if the act is done, or the practice is engaged in, for any purpose in connection with:
(a) an election under an electoral law; or
(b) a referendum under a law of the Commonwealth or a law of a State or Territory; or
(c) the participation by the political representative in another aspect of the political process.
Contractors for political representatives etc.
(2) An act done, or practice engaged in, by an organisation (the contractor) is exempt for the purposes of paragraph 7(1)(ee) if the act is done or the practice is engaged in:
(a) for the purposes of meeting an obligation under a contract between the contractor and a registered political party or a political representative described in subsection (1); and
(b) for any purpose in connection with one or more of the following:
(i) an election under an electoral law;
(ii) a referendum under a law of the Commonwealth or a law of a State or Territory;
(iii) the participation in another aspect of the political process by the registered political party or political representative;
(iv) facilitating acts or practices of the registered political party or political representative for a purpose mentioned in subparagraph (i), (ii) or (iii) of this paragraph.
Subcontractors for organisations covered by subsection (1) etc.
(3) An act done, or practice engaged in, by an organisation (the subcontractor) is exempt for the purposes of paragraph 7(1)(ee) if the act is done or the practice is engaged in:
(a) for the purposes of meeting an obligation under a contract between the subcontractor and a contractor described in subsection (2); and
(b) for a purpose described in paragraph (2)(b).
Volunteers for registered political parties
(4) An act done voluntarily, or practice engaged in voluntarily, by an organisation for or on behalf of a registered political party and with the authority of the party is exempt for the purposes of paragraph 7(1)(ee) if the act is done or the practice is engaged in for any purpose in connection with one or more of the following:
(a) an election under an electoral law;
(b) a referendum under a law of the Commonwealth or a law of a State or Territory;
(c) the participation in another aspect of the political process by the registered political party;
(d) facilitating acts or practices of the registered political party for a purpose mentioned in paragraph (a), (b) or (c).
Effect of subsection (4) on other operation of Act
(5) Subsection (4) does not otherwise affect the operation of the Act in relation to agents or principals.
Meaning of electoral law and Parliament
(6) In this section:
electoral law means a law of the Commonwealth, or a law of a State or Territory, relating to elections to a Parliament or to a local government authority.
Parliament means:
(a) the Parliament of the Commonwealth; or
(b) a State Parliament; or
(c) the legislature of a Territory.
Note: To avoid doubt, this section does not make exempt for the purposes of paragraph 7(1)(ee) an act or practice of the political representative, contractor, subcontractor or volunteer for a registered political party involving the use or disclosure (by way of sale or otherwise) of personal information in a way not covered by subsection (1), (2), (3) or (4) (as appropriate). The rest of this Act operates normally in relation to that act or practice.
8 Acts and practices of, and disclosure of information to, staff of agency, organisation etc.
(1) For the purposes of this Act:
(a) an act done or practice engaged in by, or information disclosed to, a person employed by, or in the service of, an agency, organisation, file number recipient, credit reporting body or credit provider in the performance of the duties of the person’s employment shall be treated as having been done or engaged in by, or disclosed to, the agency, organisation, recipient, credit reporting body or credit provider;
(b) an act done or practice engaged in by, or information disclosed to, a person on behalf of, or for the purposes of the activities of, an unincorporated body, being a board, council, committee, sub‑committee or other body established by or under a Commonwealth enactment or a Norfolk Island enactment for the purpose of assisting, or performing functions in connection with, an agency or organisation, shall be treated as having been done or engaged in by, or disclosed to, the agency or organisation; and
(c) an act done or practice engaged in by, or information disclosed to, a member, staff member or special member of the Australian Federal Police in the performance of his or her duties as such a member, staff member or special member shall be treated as having been done or engaged in by, or disclosed to, the Australian Federal Police.
(2) Where:
(a) an act done or a practice engaged in by a person, in relation to a record, is to be treated, under subsection (1), as having been done or engaged in by an agency; and
(b) that agency does not hold that record;
that act or practice shall be treated as the act or the practice of the agency that holds that record.
(3) For the purposes of the application of this Act in relation to an organisation that is a partnership:
(a) an act done or practice engaged in by a partner is taken to have been done or engaged in by the organisation; and
(b) a communication (including a complaint, notice, request or disclosure of information) made to a partner is taken to have been made to the organisation.
(4) For the purposes of the application of this Act in relation to an organisation that is an unincorporated association:
(a) an act done or practice engaged in by a member of the committee of management of the association is taken to have been done or engaged in by the organisation; and
(b) a communication (including a complaint, notice, request or disclosure of information) made to a member of the committee of management of the association is taken to have been made to the organisation.
(5) For the purposes of the application of this Act in relation to an organisation that is a trust:
(a) an act done or practice engaged in by a trustee is taken to have been done or engaged in by the organisation; and
(b) a communication (including a complaint, notice or request or disclosure of information) made to a trustee is taken to have been made to the organisation.
10 Agencies that are taken to hold a record
(4) Where:
(a) a record of personal information (not being a record relating to the administration of the National Archives of Australia) is in the care (within the meaning of the Archives Act 1983) of the National Archives of Australia; or
(b) a record of personal information (not being a record relating to the administration of the Australian War Memorial) is in the custody of the Australian War Memorial;
the agency by or on behalf of which the record was placed in that care or custody or, if that agency no longer exists, the agency to whose functions the contents of the record are most closely related, shall be regarded, for the purposes of this Act, to be the agency that holds that record.
(5) Where a record of personal information was placed by or on behalf of an agency in the memorial collection within the meaning of the Australian War Memorial Act 1980, that agency or, if that agency no longer exists, the agency to whose functions the contents of the record are most closely related, shall be regarded, for the purposes of this Act, to be the agency that holds that record.
11 File number recipients
(1) A person who is (whether lawfully or unlawfully) in possession or control of a record that contains tax file number information shall be regarded, for the purposes of this Act, as a file number recipient.
(2) Subject to subsection (3), where a record that contains tax file number information is in the possession or under the control of a person:
(a) in the course of the person’s employment in the service of or by a person or body other than an agency;
(b) in the course of the person’s employment in the service of or by an agency other than the Australian Federal Police; or
(c) as a member, staff member or special member of the Australian Federal Police in the performance of his or her duties as such a member, staff member or special member;
then, for the purposes of this Act, the file number recipient in relation to that record shall be taken to be:
(d) if paragraph (a) applies—the person’s employer;
(e) if paragraph (b) applies—the agency first referred to in that paragraph; and
(f) if paragraph (c) applies—the Australian Federal Police.
(3) Where a record that contains tax file number information is in the possession or under the control of a person for the purposes of the activities of, an unincorporated body, being a board, council, committee, sub‑committee or other body established by or under a Commonwealth enactment or a Norfolk Island enactment for the purpose of assisting, or performing functions connected with, an agency, that agency shall be treated, for the purposes of this Act, as the file number recipient in relation to that record.
12A Act not to apply in relation to State banking or insurance within that State
Where, but for this section, a provision of this Act:
(a) would have a particular application; and
(b) by virtue of having that application, would be a law with respect to, or with respect to matters including:
(i) State banking not extending beyond the limits of the State concerned; or
(ii) State insurance not extending beyond the limits of the State concerned;
the provision is not to have that application.
12B Severability—additional effect of this Act
(1) Without limiting its effect apart from this section, this Act has effect in relation to the following (the regulated entities) as provided by this section:
(a) an agency;
(b) an organisation;
(c) a small business operator;
(d) a body politic.
Note: Subsection 27(4) applies in relation to an investigation of an act or practice referred to in subsection 29(1) of the Healthcare Identifiers Act 2010.
(2) This Act also has the effect it would have if its operation in relation to regulated entities were expressly confined to an operation to give effect to the following:
(a) the International Covenant on Civil and Political Rights done at New York on 16 December 1966 ([1980] ATS 23), and in particular Articles 17 and 24(1) of the Covenant;
(b) Article 16 of the Convention on the Rights of the Child done at New York on 20 November 1989 ([1991] ATS 4).
Note: In 2012, the text of the Covenant and Convention in the Australian Treaty Series was accessible through the Australian Treaties Library on the AustLII website (www.austlii.edu.au).
(3) This Act also has the effect it would have if its operation in relation to regulated entities were expressly confined to acts or practices covered by section 5B (which deals with acts and practices outside Australia and the external Territories).
(4) This Act also has the effect it would have if its operation in relation to regulated entities were expressly confined to regulated entities that are corporations.
(5) This Act also has the effect it would have if its operation in relation to regulated entities were expressly confined to acts or practices of regulated entities taking place in the course of, or in relation to, trade or commerce:
(a) between Australia and places outside Australia; or
(b) among the States; or
(c) within a Territory, between a State and a Territory or between 2 Territories.
(5A) This Act also has the effect it would have if its operation in relation to regulated entities were expressly confined to acts or practices engaged in by regulated entities in the course of:
(a) banking (other than State banking not extending beyond the limits of the State concerned); or
(b) insurance (other than State insurance not extending beyond the limits of the State concerned).
(6) This Act also has the effect it would have if its operation in relation to regulated entities were expressly confined to acts or practices of regulated entities taking place using a postal, telegraphic, telephonic or other like service within the meaning of paragraph 51(v) of the Constitution.
(7) This Act also has the effect it would have if its operation in relation to regulated entities were expressly confined to acts or practices of regulated entities taking place in a Territory.
(8) This Act also has the effect it would have if its operation in relation to regulated entities were expressly confined to acts or practices of regulated entities taking place in a place acquired by the Commonwealth for public purposes.
Part III—Information privacy
Division 1—Interferences with privacy
13 Interferences with privacy
APP entities
(1) An act or practice of an APP entity is an interference with the privacy of an individual if:
(a) the act or practice breaches an Australian Privacy Principle in relation to personal information about the individual; or
(b) the act or practice breaches a registered APP code that binds the entity in relation to personal information about the individual.
Credit reporting
(2) An act or practice of an entity is an interference with the privacy of an individual if:
(a) the act or practice breaches a provision of Part IIIA in relation to personal information about the individual; or
(b) the act or practice breaches the registered CR code in relation to personal information about the individual and the code binds the entity.
Contracted service providers
(3) An act or practice of an organisation is an interference with the privacy of an individual if:
(a) the act or practice relates to personal information about the individual; and
(b) the organisation is a contracted service provider for a Commonwealth contract (whether or not the organisation is a party to the contract); and
(c) the act or practice does not breach:
(i) an Australian Privacy Principle; or
(ii) a registered APP code that binds the organisation;
in relation to the personal information because of a provision of the contract that is inconsistent with the principle or code; and
(d) the act is done, or the practice is engaged in, in a manner contrary to, or inconsistent with, that provision.
Note: See subsections 6A(2) and 6B(2) for when an act or practice does not breach an Australian Privacy Principle or a registered APP code.
Tax file numbers
(4) An act or practice is an interference with the privacy of an individual if:
(a) it is an act or practice of a file number recipient and the act or practice breaches a rule issued under section 17 in relation to tax file number information that relates to the individual; or
(b) the act or practice involves an unauthorised requirement or request for disclosure of the tax file number of the individual.
Other interferences with privacy
(5) An act or practice is an interference with the privacy of an individual if the act or practice:
(a) constitutes a breach of Part 2 of the Data‑matching Program (Assistance and Tax) Act 1990 or the rules issued under section 12 of that Act; or
(b) constitutes a breach of the rules issued under section 135AA of the National Health Act 1953.
Note: Other Acts may provide that an act or practice is an interference with the privacy of an individual. For example, see the Healthcare Identifiers Act 2010, the Anti‑Money Laundering and Counter‑Terrorism Financing Act 2006 and the Personal Property Securities Act 2009.
13B Related bodies corporate
Acts or practices that are not interferences with privacy
(1) Despite subsection 13(1), each of the following acts or practices of an organisation that is a body corporate is not an interference with the privacy of an individual:
(a) the collection of personal information (other than sensitive information) about the individual by the body corporate from a related body corporate;
(b) the disclosure of personal information (other than sensitive information) about the individual by the body corporate to a related body corporate.
Note: Subsection (1) lets related bodies corporate share personal information. However, in using or holding the information, they must comply with the Australian Privacy Principles and a registered APP code that binds them. For example, there is an interference with privacy if:
(a) a body corporate uses personal information it has collected from a related body corporate; and
(b) the use breaches Australian Privacy Principle 6 (noting that the collecting body’s primary purpose of collection will be taken to be the same as that of the related body).
(1A) However, paragraph (1)(a) does not apply to the collection by a body corporate of personal information (other than sensitive information) from:
(a) a related body corporate that is not an organisation; or
(b) a related body corporate whose disclosure of the information to the body corporate is an exempt act or exempt practice for the purposes of paragraph 7(1)(ee); or
(c) a related body corporate whose disclosure of the information to the body corporate is not an interference with privacy because of section 13D.
Note: The effect of subsection (1A) is that a body corporate’s failure to comply with the Australian Privacy Principles, or a registered APP code that binds the body, in collecting personal information about an individual from a related body corporate covered by that subsection is an interference with the privacy of the individual.
Relationship with subsection 13(3)
(2) Subsection (1) does not prevent an act or practice of an organisation from being an interference with the privacy of an individual under subsection 13(3).
13C Change in partnership because of change in partners
Acts or practices that are not interferences with privacy
(1) If:
(a) an organisation (the new partnership) that is a partnership forms at the same time as, or immediately after, the dissolution of another partnership (the old partnership); and
(b) at least one person who was a partner in the old partnership is a partner in the new partnership; and
(c) the new partnership carries on a business that is the same as, or similar to, a business carried on by the old partnership; and
(d) the new partnership holds, immediately after its formation, personal information about an individual that the old partnership held immediately before its dissolution;
neither the disclosure (if any) by the old partnership, nor the collection (if any) by the new partnership, of the information that was necessary for the new partnership to hold the information immediately after its formation constitutes an interference with the privacy of the individual.
Note: Subsection (1) lets personal information be passed on from an old to a new partnership. However, in using or holding the information, they must comply with the Australian Privacy Principles and a registered APP code that binds them. For example, the new partnership’s use of personal information collected from the old partnership may constitute an interference with privacy if it breaches Australian Privacy Principle 6.
Effect of subsection (1)
(2) Subsection (1) has effect despite subsections 13(1) and (3).
13D Overseas act required by foreign law
Acts or practices that are not interferences with privacy
(1) An act or practice of an organisation done or engaged in outside Australia and an external Territory is not an interference with the privacy of an individual if the act or practice is required by an applicable law of a foreign country.
Effect of subsection (1)
(2) Subsection (1) has effect despite subsections 13(1) and (3).
13E Effect of sections 13B, 13C and 13D
Sections 13B, 13C and 13D do not prevent an act or practice of an organisation from being an interference with the privacy of an individual under subsection 13(2), (4) or (5).
13F Act or practice not covered by section 13 is not an interference with privacy
An act or practice that is not covered by section 13 is not an interference with the privacy of an individual.
13G Serious and repeated interferences with privacy
An entity contravenes this subsection if:
(a) the entity does an act, or engages in a practice, that is a serious interference with the privacy of an individual; or
(b) the entity repeatedly does an act, or engages in a practice, that is an interference with the privacy of one or more individuals.
Civil penalty: 2,000 penalty units.
Division 2—Australian Privacy Principles
14 Australian Privacy Principles
(1) The Australian Privacy Principles are set out in the clauses of Schedule 1.
(2) A reference in any Act to an Australian Privacy Principle by a number is a reference to the Australian Privacy Principle with that number.
15 APP entities must comply with Australian Privacy Principles
An APP entity must not do an act, or engage in a practice, that breaches an Australian Privacy Principle.
16 Personal, family or household affairs
Nothing in the Australian Privacy Principles applies to:
(a) the collection, holding, use or disclosure of personal information by an individual; or
(b) personal information held by an individual;
only for the purposes of, or in connection with, his or her personal, family or household affairs.
16A Permitted general situations in relation to the collection, use or disclosure of personal information
(1) A permitted general situation exists in relation to the collection, use or disclosure by an APP entity of personal information about an individual, or of a government related identifier of an individual, if:
(a) the entity is an entity of a kind specified in an item in column 1 of the table; and
(b) the item in column 2 of the table applies to the information or identifier; and
(c) such conditions as are specified in the item in column 3 of the table are satisfied.
| Permitted general situations |
| Item | Column 1 Kind of entity | Column 2 Item applies to | Column 3 Condition(s) |
| 1 | APP entity | (a) personal information; or (b) a government related identifier. | (a) it is unreasonable or impracticable to obtain the individual’s consent to the collection, use or disclosure; and (b) the entity reasonably believes that the collection, use or disclosure is necessary to lessen or prevent a serious threat to the life, health or safety of any individual, or to public health or safety. |
| 2 | APP entity | (a) personal information; or (b) a government related identifier. | (a) the entity has reason to suspect that unlawful activity, or misconduct of a serious nature, that relates to the entity’s functions or activities has been, is being or may be engaged in; and (b) the entity reasonably believes that the collection, use or disclosure is necessary in order for the entity to take appropriate action in relation to the matter. |
| 3 | APP entity | Personal information | (a) the entity reasonably believes that the collection, use or disclosure is reasonably necessary to assist any APP entity, body or person to locate a person who has been reported as missing; and (b) the collection, use or disclosure complies with the rules made under subsection (2). |
| 4 | APP entity | Personal information | The collection, use or disclosure is reasonably necessary for the establishment, exercise or defence of a legal or equitable claim. |
| 5 | APP entity | Personal information | The collection, use or disclosure is reasonably necessary for the purposes of a confidential alternative dispute resolution process. |
| 6 | Agency | Personal information | The entity reasonably believes that the collection, use or disclosure is necessary for the entity’s diplomatic or consular functions or activities. |
| 7 | Defence Force | Personal information | The entity reasonably believes that the collection, use or disclosure is necessary for any of the following occurring outside Australia and the external Territories: (a) war or warlike operations; (b) peacekeeping or peace enforcement; (c) civil aid, humanitarian assistance, medical or civil emergency or disaster relief. |
(2) The Commissioner may, by legislative instrument, make rules relating to the collection, use or disclosure of personal information that apply for the purposes of item 3 of the table in subsection (1).
16B Permitted health situations in relation to the collection, use or disclosure of health information
Collection—provision of a health service
(1) A permitted health situation exists in relation to the collection by an organisation of health information about an individual if:
(a) the information is necessary to provide a health service to the individual; and
(b) either:
(i) the collection is required or authorised by or under an Australian law (other than this Act); or
(ii) the information is collected in accordance with rules established by competent health or medical bodies that deal with obligations of professional confidentiality which bind the organisation.
Collection—research etc.
(2) A permitted health situation exists in relation to the collection by an organisation of health information about an individual if:
(a) the collection is necessary for any of the following purposes:
(i) research relevant to public health or public safety;
(ii) the compilation or analysis of statistics relevant to public health or public safety;
(iii) the management, funding or monitoring of a health service; and
(b) that purpose cannot be served by the collection of information about the individual that is de‑identified information; and
(c) it is impracticable for the organisation to obtain the individual’s consent to the collection; and
(d) any of the following apply:
(i) the collection is required by or under an Australian law (other than this Act);
(ii) the information is collected in accordance with rules established by competent health or medical bodies that deal with obligations of professional confidentiality which bind the organisation;
(iii) the information is collected in accordance with guidelines approved under section 95A for the purposes of this subparagraph.
Use or disclosure—research etc.
(3) A permitted health situation exists in relation to the use or disclosure by an organisation of health information about an individual if:
(a) the use or disclosure is necessary for research, or the compilation or analysis of statistics, relevant to public health or public safety; and
(b) it is impracticable for the organisation to obtain the individual’s consent to the use or disclosure; and
(c) the use or disclosure is conducted in accordance with guidelines approved under section 95A for the purposes of this paragraph; and
(d) in the case of disclosure—the organisation reasonably believes that the recipient of the information will not disclose the information, or personal information derived from that information.
Use or disclosure—genetic information
(4) A permitted health situation exists in relation to the use or disclosure by an organisation of genetic information about an individual (the first individual) if:
(a) the organisation has obtained the information in the course of providing a health service to the first individual; and
(b) the organisation reasonably believes that the use or disclosure is necessary to lessen or prevent a serious threat to the life, health or safety of another individual who is a genetic relative of the first individual; and
(c) the use or disclosure is conducted in accordance with guidelines approved under section 95AA; and
(d) in the case of disclosure—the recipient of the information is a genetic relative of the first individual.
Disclosure—responsible person for an individual
(5) A permitted health situation exists in relation to the disclosure by an organisation of health information about an individual if:
(a) the organisation provides a health service to the individual; and
(b) the recipient of the information is a responsible person for the individual; and
(c) the individual:
(i) is physically or legally incapable of giving consent to the disclosure; or
(ii) physically cannot communicate consent to the disclosure; and
(d) another individual (the carer) providing the health service for the organisation is satisfied that either:
(i) the disclosure is necessary to provide appropriate care or treatment of the individual; or
(ii) the disclosure is made for compassionate reasons; and
(e) the disclosure is not contrary to any wish:
(i) expressed by the individual before the individual became unable to give or communicate consent; and
(ii) of which the carer is aware, or of which the carer could reasonably be expected to be aware; and
(f) the disclosure is limited to the extent reasonable and necessary for a purpose mentioned in paragraph (d).
16C Acts and practices of overseas recipients of personal information
(1) This section applies if:
(a) an APP entity discloses personal information about an individual to an overseas recipient; and
(b) Australian Privacy Principle 8.1 applies to the disclosure of the information; and
(c) the Australian Privacy Principles do not apply, under this Act, to an act done, or a practice engaged in, by the overseas recipient in relation to the information; and
(d) the overseas recipient does an act, or engages in a practice, in relation to the information that would be a breach of the Australian Privacy Principles (other than Australian Privacy Principle 1) if those Australian Privacy Principles so applied to that act or practice.
(2) The act done, or the practice engaged in, by the overseas recipient is taken, for the purposes of this Act:
(a) to have been done, or engaged in, by the APP entity; and
(b) to be a breach of those Australian Privacy Principles by the APP entity.
Division 4—Tax file number information
17 Rules relating to tax file number information
The Commissioner must, by legislative instrument, issue rules concerning the collection, storage, use and security of tax file number information.
18 File number recipients to comply with rules
A file number recipient shall not do an act, or engage in a practice, that breaches a rule issued under section 17.
Part IIIA—Credit reporting
Division 1—Introduction
19 Guide to this Part
In general, this Part deals with the privacy of information relating to credit reporting.
Divisions 2 and 3 contain rules that apply to credit reporting bodies and credit providers in relation to their handling of information relating to credit reporting.
Division 4 contains rules that apply to affected information recipients in relation to their handling of their regulated information.
Division 5 deals with complaints to credit reporting bodies or credit providers about acts or practices that may be a breach of certain provisions of this Part or the registered CR code.
Division 6 deals with entities that obtain credit reporting information or credit eligibility information by false pretence, or when they are not authorised to do so under this Part.
Division 7 provides for compensation orders, and other orders, to be made by the Federal Court or Federal Circuit Court.
Division 2—Credit reporting bodies
Subdivision A—Introduction and application of this Division etc.
20 Guide to this Division
This Division sets out rules that apply to credit reporting bodies in relation to their handling of the following:
(a) credit reporting information;
(b) CP derived information;
(c) credit reporting information that is de‑identified;
(d) a pre‑screening assessment.
The rules apply in relation to that kind of information or assessment instead of the Australian Privacy Principles.
20A Application of this Division and the Australian Privacy Principles to credit reporting bodies
(1) This Division applies to a credit reporting body in relation to the following:
(a) credit reporting information;
(b) CP derived information;
(c) credit reporting information that is de‑identified;
(d) a pre‑screening assessment.
(2) The Australian Privacy Principles do not apply to a credit reporting body in relation to personal information that is:
(a) credit reporting information; or
(b) CP derived information; or
(c) a pre‑screening assessment.
Note: The Australian Privacy Principles apply to the credit reporting body in relation to other kinds of personal information.
Subdivision B—Consideration of information privacy
20B Open and transparent management of credit reporting information
(1) The object of this section is to ensure that credit reporting bodies manage credit reporting information in an open and transparent way.
Compliance with this Division etc.
(2) A credit reporting body must take such steps as are reasonable in the circumstances to implement practices, procedures and systems relating to the credit reporting business of the body that:
(a) will ensure that the body complies with this Division and the registered CR code; and
(b) will enable the body to deal with inquiries or complaints from individuals about the body’s compliance with this Division or the registered CR code.
Policy about the management of credit reporting information
(3) A credit reporting body must have a clearly expressed and up‑to‑date policy about the management of credit reporting information by the body.
(4) Without limiting subsection (3), the policy of the credit reporting body must contain the following information:
(a) the kinds of credit information that the body collects and how the body collects that information;
(b) the kinds of credit reporting information that the body holds and how the body holds that information;
(c) the kinds of personal information that the body usually derives from credit information that the body holds;
(d) the purposes for which the body collects, holds, uses and discloses credit reporting information;
(e) information about the effect of section 20G (which deals with direct marketing) and how the individual may make a request under subsection (5) of that section;
(f) how an individual may access credit reporting information about the individual that is held by the body and seek the correction of such information;
(g) information about the effect of section 20T (which deals with individuals requesting the correction of credit information etc.);
(h) how an individual may complain about a failure of the body to comply with this Division or the registered CR code and how the body will deal with such a complaint.
Availability of policy etc.
(5) A credit reporting body must take such steps as are reasonable in the circumstances to make the policy available:
(a) free of charge; and
(b) in such form as is appropriate.
Note: A credit reporting body will usually make the policy available on the body’s website.
(6) If a person or body requests a copy, in a particular form, of the policy of a credit reporting body, the credit reporting body must take such steps as are reasonable in the circumstances to give the person or body a copy in that form.
Subdivision C—Collection of credit information
20C Collection of solicited credit information
Prohibition on collection
(1) A credit reporting body must not collect credit information about an individual.
Civil penalty: 2,000 penalty units.
Exceptions
(2) Subsection (1) does not apply if the collection of the credit information is required or authorised by or under an Australian law or a court/tribunal order.
(3) Subsection (1) does not apply if:
(a) the credit reporting body collects the credit information about the individual from a credit provider who is permitted under section 21D to disclose the information to the body; and
(b) the body collects the information in the course of carrying on a credit reporting business; and
(c) if the information is identification information about the individual—the body also collects from the provider, or already holds, credit information of another kind about the individual.
(4) Subsection (1) does not apply if:
(a) the credit reporting body:
(i) collects the credit information about the individual from an entity (other than a credit provider) in the course of carrying on a credit reporting business; and
(ii) knows, or believes on reasonable grounds, that the individual is at least 18 years old; and
(b) the information does not relate to an act, omission, matter or thing that occurred or existed before the individual turned 18; and
(c) if the information relates to consumer credit or commercial credit—the credit is or has been provided, or applied for, in Australia; and
(d) if the information is identification information about the individual—the body also collects from the entity, or already holds, credit information of another kind about the individual; and
(e) if the information is repayment history information about the individual—the body collects the information from another credit reporting body that has an Australian link.
(5) Paragraph (4)(b) does not apply to identification information about the individual.
(6) Despite paragraph (4)(b), consumer credit liability information about the individual may relate to consumer credit that was entered into on a day before the individual turned 18, so long as the consumer credit was not terminated, or did not otherwise cease to be in force, on a day before the individual turned 18.
Means of collection
(7) A credit reporting body must collect credit information only by lawful and fair means.
Solicited credit information
(8) This section applies to the collection of credit information that is solicited by a credit reporting body.
20D Dealing with unsolicited credit information
(1) If:
(a) a credit reporting body receives credit information about an individual; and
(b) the body did not solicit the information;
the body must, within a reasonable period after receiving the information, determine whether or not the body could have collected the information under section 20C if the body had solicited the information.
(2) The credit reporting body may use or disclose the credit information for the purposes of making the determination under subsection (1).
(3) If the credit reporting body determines that it could have collected the credit information, sections 20E to 20ZA apply in relation to the information as if the body had collected the information under section 20C.
(4) If the credit reporting body determines that it could not have collected the credit information, the body must, as soon as practicable, destroy the information.
Civil penalty: 1,000 penalty units.
(5) Subsection (4) does not apply if the credit reporting body is required by or under an Australian law, or a court/tribunal order, to retain the credit information.
Subdivision D—Dealing with credit reporting information etc.
20E Use or disclosure of credit reporting information
Prohibition on use or disclosure
(1) If a credit reporting body holds credit reporting information about an individual, the body must not use or disclose the information.
Civil penalty: 2,000 penalty units.
Permitted uses
(2) Subsection (1) does not apply to the use of credit reporting information about the individual if:
(a) the credit reporting body uses the information in the course of carrying on the body’s credit reporting business; or
(b) the use is required or authorised by or under an Australian law or a court/tribunal order; or
(c) the use is a use prescribed by the regulations.
Permitted disclosures
(3) Subsection (1) does not apply to the disclosure of credit reporting information about the individual if:
(a) the disclosure is a permitted CRB disclosure in relation to the individual; or
(b) the disclosure is to another credit reporting body that has an Australian link; or
(c) both of the following apply:
(i) the disclosure is for the purposes of a recognised external dispute resolution scheme;
(ii) a credit reporting body or credit provider is a member of the scheme; or
(d) both of the following apply:
(i) the disclosure is to an enforcement body;
(ii) the credit reporting body is satisfied that the body, or another enforcement body, believes on reasonable grounds that the individual has committed a serious credit infringement; or
(e) the disclosure is required or authorised by or under an Australian law or a court/tribunal order; or
(f) the disclosure is a disclosure prescribed by the regulations.
(4) However, if the credit reporting information is, or was derived from, repayment history information about the individual, the credit reporting body must not disclose the information under paragraph (3)(a) or (f) unless the recipient of the information is:
(a) a credit provider who is a licensee or is prescribed by the regulations; or
(b) a mortgage insurer.
Civil penalty: 2,000 penalty units.
(5) If a credit reporting body discloses credit reporting information under this section, the body must make a written note of that disclosure.
Civil penalty: 500 penalty units.
Note: Other Acts may provide that the note must not be made (see for example the Australian Crime Commission Act 2002 and the Law Enforcement Integrity Commissioner Act 2006).
No use or disclosure for the purposes of direct marketing
(6) This section does not apply to the use or disclosure of credit reporting information for the purposes of direct marketing.
Note: Section 20G deals with the use or disclosure of credit reporting information for the purposes of direct marketing.
20F Permitted CRB disclosures in relation to individuals
(1) A disclosure by a credit reporting body of credit reporting information about an individual is a permitted CRB disclosure in relation to the individual if:
(a) the disclosure is to an entity that is specified in an item of the table and that has an Australian link; and
(b) such conditions as are specified for the item are satisfied.
| Permitted CRB disclosures |
| Item | If the disclosure is to ... | the condition or conditions are ... |
| 1 | a credit provider | the provider requests the information for a consumer credit related purpose of the provider in relation to the individual. |
| 2 | a credit provider | (a) the provider requests the information for a commercial credit related purpose of the provider in relation to a person; and (b) the individual expressly consents to the disclosure of the information to the provider for that purpose. |
| 3 | a credit provider | (a) the provider requests the information for a credit guarantee purpose of the provider in relation to the individual; and (b) the individual expressly consents, in writing, to the disclosure of the information to the provider for that purpose. |
| 4 | a credit provider | the credit reporting body is satisfied that the provider, or another credit provider, believes on reasonable grounds that the individual has committed a serious credit infringement. |
| 5 | a credit provider | (a) the credit reporting body holds consumer credit liability information that relates to consumer credit provided by the provider to the individual; and (b) the consumer credit has not been terminated, or has not otherwise ceased to be in force. |
| 6 | a credit provider under subsection 6J(1) | the provider requests the information for a securitisation related purpose of the provider in relation to the individual. |
| 7 | a mortgage insurer | the insurer requests the information for a mortgage insurance purpose of the insurer in relation to the individual. |
| 8 | a trade insurer | (a) the insurer requests the information for a trade insurance purpose of the insurer in relation to the individual; and (b) the individual expressly consents, in writing, to the disclosure of the information to the insurer for that purpose. |
(2) The consent of the individual under paragraph (b) of item 2 of the table in subsection (1) must be given in writing unless:
(a) the credit provider referred to in that item requests the information for the purpose of assessing an application for commercial credit made by a person to the provider; and
(b) the application has not been made in writing.
20G Use or disclosure of credit reporting information for the purposes of direct marketing
Prohibition on direct marketing
(1) If a credit reporting body holds credit reporting information about an individual, the body must not use or disclose the information for the purposes of direct marketing.
Civil penalty: 2,000 penalty units.
Permitted use for pre‑screening
(2) Subsection (1) does not apply to the use by the credit reporting body of credit information about the individual for the purposes of direct marketing by, or on behalf of, a credit provider if:
(a) the provider has an Australian link and is a licensee; and
(b) the direct marketing is about consumer credit that the provider provides in Australia; and
(c) the information is not consumer credit liability information, or repayment history information, about the individual; and
(d) the body uses the information to assess whether or not the individual is eligible to receive the direct marketing communications of the credit provider; and
(e) the individual has not made a request under subsection (5); and
(f) the body complies with any requirements that are set out in the registered CR code.
(3) In assessing under paragraph (2)(d) whether or not the individual is eligible to receive the direct marketing communications of the credit provider, the credit reporting body must have regard to the eligibility requirements nominated by the provider.
(4) An assessment under paragraph (2)(d) is not credit reporting information about the individual.
Request not to use information for pre‑screening
(5) An individual may request a credit reporting body that holds credit information about the individual not to use the information under subsection (2).
(6) If the individual makes a request under subsection (5), the credit reporting body must not charge the individual for the making of the request or to give effect to the request.
Written note of use
(7) If a credit reporting body uses credit information under subsection (2), the body must make a written note of that use.
Civil penalty: 500 penalty units.
20H Use or disclosure of pre‑screening assessments
Use or disclosure by credit reporting bodies
(1) If a credit reporting body makes a pre‑screening assessment in relation to direct marketing by, or on behalf of, a credit provider, the body must not use or disclose the assessment.
Civil penalty: 2,000 penalty units.
(2) Subsection (1) does not apply if:
(a) the credit reporting body discloses the pre‑screening assessment for the purposes of the direct marketing by, or on behalf of, the credit provider; and
(b) the recipient of the assessment is an entity (other than the provider) that has an Australian link.
(3) If the credit reporting body discloses the pre‑screening assessment under subsection (2), the body must make a written note of that disclosure.
Civil penalty: 500 penalty units.
Use or disclosure by recipients
(4) If the credit reporting body discloses the pre‑screening assessment under subsection (2), the recipient must not use or disclose the assessment.
Civil penalty: 1,000 penalty units.
(5) Subsection (4) does not apply if the recipient uses the pre‑screening assessment for the purposes of the direct marketing by, or on behalf of, the credit provider.
(6) If the recipient uses the pre‑screening assessment under subsection (5), the recipient must make a written note of that use.
Civil penalty: 500 penalty units.
Interaction with the Australian Privacy Principles
(7) If the recipient is an APP entity, Australian Privacy Principles 6, 7 and 8 do not apply to the recipient in relation to a pre‑screening assessment.
20J Destruction of pre‑screening assessment
(1) If an entity has possession or control of a pre‑screening assessment, the entity must destroy the assessment if:
(a) the entity no longer needs the assessment for any purpose for which it may be used or disclosed under section 20H; and
(b) the entity is not required by or under an Australian law, or a court/tribunal order, to retain the assessment.
Civil penalty: 1,000 penalty units.
(2) If the entity is an APP entity but not a credit reporting body, Australian Privacy Principle 11.2 does not apply to the entity in relation to the pre‑screening assessment.
20K No use or disclosure of credit reporting information during a ban period
(1) If:
(a) a credit reporting body holds credit reporting information about an individual; and
(b) the individual believes on reasonable grounds that the individual has been, or is likely to be, a victim of fraud (including identity fraud); and
(c) the individual requests the body not to use or disclose the information under this Division;
then, despite any other provision of this Division, the body must not use or disclose the information during the ban period for the information.
Civil penalty: 2,000 penalty units.
(2) Subsection (1) does not apply if:
(a) the individual expressly consents, in writing, to the use or disclosure of the credit reporting information under this Division; or
(b) the use or disclosure of the credit reporting information is required by or under an Australian law or a court/tribunal order.
Ban period
(3) The ban period for credit reporting information about an individual is the period that:
(a) starts when the individual makes a request under paragraph (1)(c); and
(b) ends:
(i) 21 days after the day on which the request is made; or
(ii) if the period is extended under subsection (4)—on the day after the extended period ends.
(4) If:
(a) there is a ban period for credit reporting information about an individual that is held by a credit reporting body; and
(b) before the ban period ends, the individual requests the body to extend that period; and
(c) the body believes on reasonable grounds that the individual has been, or is likely to be, a victim of fraud (including identity fraud);
the body must:
(d) extend the ban period by such period as the body considers is reasonable in the circumstances; and
(e) give the individual written notification of the extension.
Civil penalty: 1,000 penalty units.
(5) A ban period for credit reporting information may be extended more than once under subsection (4).
No charge for request etc.
(6) If an individual makes a request under paragraph (1)(c) or (4)(b), a credit reporting body must not charge the individual for the making of the request or to give effect to the request.
20L Adoption of government related identifiers
(1) If:
(a) a credit reporting body holds credit reporting information about an individual; and
(b) the information is a government related identifier of the individual;
the body must not adopt the government related identifier as its own identifier of the individual.
Civil penalty: 2,000 penalty units.
(2) Subsection (1) does not apply if the adoption of the government related identifier is required or authorised by or under an Australian law or a court/tribunal order.
20M Use or disclosure of credit reporting information that is de‑identified
Use or disclosure
(1) If:
(a) a credit reporting body holds credit reporting information; and
(b) the information (the de‑identified information) is de‑identified;
the body must not use or disclose the de‑identified information.
(2) Subsection (1) does not apply to the use or disclosure of the de‑identified information if:
(a) the use or disclosure is for the purposes of conducting research in relation to credit; and
(b) the credit reporting body complies with the rules made under subsection (3).
Commissioner may make rules
(3) The Commissioner may, by legislative instrument, make rules relating to the use or disclosure by a credit reporting body of de‑identified information for the purposes of conducting research in relation to credit.
(4) Without limiting subsection (3), the rules may relate to the following matters:
(a) the kinds of de‑identified information that may or may not be used or disclosed for the purposes of conducting the research;
(b) whether or not the research is research in relation to credit;
(c) the purposes of conducting the research;
(d) consultation about the research;
(e) how the research is conducted.
Subdivision E—Integrity of credit reporting information
20N Quality of credit reporting information
(1) A credit reporting body must take such steps as are reasonable in the circumstances to ensure that the credit information the body collects is accurate, up‑to‑date and complete.
(2) A credit reporting body must take such steps as are reasonable in the circumstances to ensure that the credit reporting information the body uses or discloses is, having regard to the purpose of the use or disclosure, accurate, up‑to‑date, complete and relevant.
(3) Without limiting subsections (1) and (2), a credit reporting body must:
(a) enter into agreements with credit providers that require the providers to ensure that credit information that they disclose to the body under section 21D is accurate, up‑to‑date and complete; and
(b) ensure that regular audits are conducted by an independent person to determine whether those agreements are being complied with; and
(c) identify and deal with suspected breaches of those agreements.
20P False or misleading credit reporting information
Offence
(1) A credit reporting body commits an offence if:
(a) the body uses or discloses credit reporting information under this Division (other than subsections 20D(2) and 20T(4)); and
(b) the information is false or misleading in a material particular.
Penalty: 200 penalty units.
Civil penalty
(2) A credit reporting body must not use or disclose credit reporting information under this Division (other than subsections 20D(2) and 20T(4)) if the information is false or misleading in a material particular.
Civil penalty: 2,000 penalty units.
20Q Security of credit reporting information
(1) If a credit reporting body holds credit reporting information, the body must take such steps as are reasonable in the circumstances to protect the information:
(a) from misuse, interference and loss; and
(b) from unauthorised access, modification or disclosure.
(2) Without limiting subsection (1), a credit reporting body must:
(a) enter into agreements with credit providers that require the providers to protect credit reporting information that is disclosed to them under this Division:
(i) from misuse, interference and loss; and
(ii) from unauthorised access, modification or disclosure; and
(b) ensure that regular audits are conducted by an independent person to determine whether those agreements are being complied with; and
(c) identify and deal with suspected breaches of those agreements.
Subdivision F—Access to, and correction of, information
20R Access to credit reporting information
Access
(1) If a credit reporting body holds credit reporting information about an individual, the body must, on request by an access seeker in relation to the information, give the access seeker access to the information.
Exceptions to access
(2) Despite subsection (1), the credit reporting body is not required to give the access seeker access to the credit reporting information to the extent that:
(a) giving access would be unlawful; or
(b) denying access is required or authorised by or under an Australian law or a court/tribunal order; or
(c) giving access would be likely to prejudice one or more enforcement related activities conducted by, or on behalf of, an enforcement body.
Dealing with requests for access
(3) The credit reporting body must respond to the request within a reasonable period, but not longer than 10 days, after the request is made.
Means of access
(4) If the credit reporting body gives access to the credit reporting information, the access must be given in the manner set out in the registered CR code.
Access charges
(5) If a request under subsection (1) in relation to the individual has not been made to the credit reporting body in the previous 12 months, the body must not charge the access seeker for the making of the request or for giving access to the information.
(6) If subsection (5) does not apply, any charge by the credit reporting body for giving access to the information must not be excessive and must not apply to the making of the request.
Refusal to give access
(7) If the credit reporting body refuses to give access to the information because of subsection (2), the body must give the access seeker a written notice that:
(a) sets out the reasons for the refusal except to the extent that, having regard to the grounds for the refusal, it would be unreasonable to do so; and
(b) states that, if the access seeker is not satisfied with the response to the request, the access seeker may:
(i) access a recognised external dispute resolution scheme of which the body is a member; or
(ii) make a complaint to the Commissioner under Part V.
20S Correction of credit reporting information
(1) If:
(a) a credit reporting body holds credit reporting information about an individual; and
(b) the body is satisfied that, having regard to a purpose for which the information is held by the body, the information is inaccurate, out‑of‑date, incomplete, irrelevant or misleading;
the body must take such steps (if any) as are reasonable in the circumstances to correct the information to ensure that, having regard to the purpose for which it is held, the information is accurate, up‑to‑date, complete, relevant and not misleading.
(2) If:
(a) the credit reporting body corrects credit reporting information under subsection (1); and
(b) the body has previously disclosed the information under this Division (other than subsections 20D(2) and 20T(4));
the body must, within a reasonable period, give each recipient of the information written notice of the correction.
(3) Subsection (2) does not apply if:
(a) it is impracticable for the credit reporting body to give the notice under that subsection; or
(b) the credit reporting body is required by or under an Australian law, or a court/tribunal order, not to give the notice under that subsection.
20T Individual may request the correction of credit information etc.
Request
(1) An individual may request a credit reporting body to correct personal information about the individual if:
(a) the personal information is:
(i) credit information about the individual; or
(ii) CRB derived information about the individual; or
(iii) CP derived information about the individual; and
(b) the body holds at least one kind of the personal information referred to in paragraph (a).
Correction
(2) If the credit reporting body is satisfied that the personal information is inaccurate, out‑of‑date, incomplete, irrelevant or misleading, the body must take such steps (if any) as are reasonable in the circumstances to correct the information within:
(a) the period of 30 days that starts on the day on which the request is made; or
(b) such longer period as the individual has agreed to in writing.
Consultation
(3) If the credit reporting body considers that the body cannot be satisfied of the matter referred to in subsection (2) in relation to the personal information without consulting either or both of the following (the interested party):
(a) another credit reporting body that holds or held the information and that has an Australian link;
(b) a credit provider that holds or held the information and that has an Australian link;
the body must consult that interested party, or those interested parties, about the individual’s request.
(4) The use or disclosure of personal information about the individual for the purposes of the consultation is taken, for the purposes of this Act, to be a use or disclosure that is authorised by this subsection.
No charge
(5) The credit reporting body must not charge the individual for the making of the request or for correcting the information.
20U Notice of correction etc. must be given
(1) This section applies if an individual requests a credit reporting body to correct personal information under subsection 20T(1).
Notice of correction etc.
(2) If the credit reporting body corrects the personal information under subsection 20T(2), the body must, within a reasonable period:
(a) give the individual written notice of the correction; and
(b) if the body consulted an interested party under subsection 20T(3) about the individual’s request—give the party written notice of the correction; and
(c) if the correction relates to information that the body has previously disclosed under this Division (other than subsections 20D(2) and 20T(4))—give each recipient of the information written notice of the correction.
(3) If the credit reporting body does not correct the personal information under subsection 20T(2), the body must, within a reasonable period, give the individual written notice that:
(a) states that the correction has not been made; and
(b) sets out the body’s reasons for not correcting the information (including evidence substantiating the correctness of the information); and
(c) states that, if the individual is not satisfied with the response to the request, the individual may:
(i) access a recognised external dispute resolution scheme of which the body is a member; or
(ii) make a complaint to the Commissioner under Part V.
Exceptions
(4) Paragraph (2)(c) does not apply if it is impracticable for the credit reporting body to give the notice under that paragraph.
(5) Subsection (2) or (3) does not apply if the credit reporting body is required by or under an Australian law, or a court/tribunal order, not to give the notice under that subsection.
Subdivision G—Dealing with credit reporting information after the retention period ends etc.
20V Destruction etc. of credit reporting information after the retention period ends
(1) This section applies if:
(a) a credit reporting body holds credit information about an individual; and
(b) the retention period for the information ends.
Note: There is no retention period for identification information or credit information of a kind referred to in paragraph 6N(k).
Destruction etc. of credit information
(2) The credit reporting body must destroy the credit information, or ensure that the information is de‑identified, within 1 month after the retention period for the information ends.
Civil penalty: 1,000 penalty units.
(3) Despite subsection (2), the credit reporting body must neither destroy the credit information nor ensure that the information is de‑identified, if immediately before the retention period ends:
(a) there is a pending correction request in relation to the information; or
(b) there is a pending dispute in relation to the information.
Civil penalty: 500 penalty units.
(4) Subsection (2) does not apply if the credit reporting body is required by or under an Australian law, or a court/tribunal order, to retain the credit information.
Destruction etc. of CRB derived information
(5) The credit reporting body must destroy any CRB derived information about the individual that was derived from the credit information, or ensure that the CRB derived information is de‑identified:
(a) if:
(i) the CRB derived information was derived from 2 or more kinds of credit information; and
(ii) the body is required to do a thing referred to in subsection (2) to one of those kinds of credit information;
at the same time that the body does that thing to that credit information; or
(b) otherwise—at the same time that the body is required to do a thing referred to in subsection (2) to the credit information from which the CRB derived information was derived.
Civil penalty: 1,000 penalty units.
(6) Despite subsection (5), the credit reporting body must neither destroy the CRB derived information nor ensure that the information is de‑identified, if immediately before the retention period ends:
(a) there is a pending correction request in relation to the information; or
(b) there is a pending dispute in relation to the information.
Civil penalty: 500 penalty units.
(7) Subsection (5) does not apply if the credit reporting body is required by or under an Australian law, or a court/tribunal order, to retain the CRB derived information.
20W Retention period for credit information—general
The following table sets out the retention period for credit information:
(a) that is information of a kind referred to in an item of the table; and
(b) that is held by a credit reporting body.
| Retention period |
| Item | If the credit information is ... | the retention period for the information is ... |
| 1 | consumer credit liability information | the period of 2 years that starts on the day on which the consumer credit to which the information relates is terminated or otherwise ceases to be in force. |
| 2 | repayment history information | the period of 2 years that starts on the day on which the monthly payment to which the information relates is due and payable. |
| 3 | information of a kind referred to in paragraph 6N(d) or (e) | the period of 5 years that starts on the day on which the information request to which the information relates is made. |
| 4 | default information | the period of 5 years that starts on the day on which the credit reporting body collects the information. |
| 5 | payment information | the period of 5 years that starts on the day on which the credit reporting body collects the default information to which the payment information relates. |
| 6 | new arrangement information within the meaning of subsection 6S(1) | the period of 2 years that starts on the day on which the credit reporting body collects the default information referred to in that subsection. |
| 7 | new arrangement information within the meaning of subsection 6S(2) | the period of 2 years that starts on the day on which the credit reporting body collects the information about the opinion referred to in that subsection. |
| 8 | court proceedings information | the period of 5 years that starts on the day on which the judgement to which the information relates is made or given. |
| 9 | information of a kind referred to in paragraph 6N(l) | the period of 7 years that starts on the day on which the credit reporting body collects the information. |
20X Retention period for credit information—personal insolvency information
(1) The following table has effect:
| Item | If personal insolvency information relates to ... | the retention period for the information is whichever of the following periods ends later ... |
| 1 | a bankruptcy of an individual | (a) the period of 5 years that starts on the day on which the individual becomes a bankrupt; (b) the period of 2 years that starts on the day the bankruptcy ends. |
| 2 | a personal insolvency agreement to which item 3 of this table does not apply | (a) the period of 5 years that starts on the day on which the agreement is executed; (b) the period of 2 years that starts on the day the agreement is terminated or set aside under the Bankruptcy Act. |
| 3 | a personal insolvency agreement in relation to which a certificate has been signed under section 232 of the Bankruptcy Act | (a) the period of 5 years that starts on the day on which the agreement is executed; (b) the period that ends on the day on which the certificate is signed. |
| 4 | a debt agreement to which item 5 of this table does not apply | (a) the period of 5 years that starts on the day on which the agreement is made; (b) the period of 2 years that starts on the day: (i) the agreement is terminated under the Bankruptcy Act; or (ii) an order declaring that all the agreement is void is made under that Act. |
| 5 | a debt agreement that ends under section 185N of the Bankruptcy Act | (a) the period of 5 years that starts on the day on which the agreement is made; (b) the period that ends on the day on which the agreement ends. |
Debt agreement proposals
(2) If personal insolvency information relates to a debt agreement proposal, the retention period for the information is the period that ends on the day on which:
(a) the proposal is withdrawn; or
(b) the proposal is not accepted under section 185EC of the Bankruptcy Act; or
(c) the acceptance of the proposal for processing is cancelled under section 185ED of that Act; or
(d) the proposal lapses under section 185G of that Act.
Control of property
(3) If personal insolvency information relates to a direction given, or an order made, under section 50 of the Bankruptcy Act, the retention period for the information is the period that ends on the day on which the control of the property to which the direction or order relates ends.
Note: See subsection 50(1B) of the Bankruptcy Act for when the control of the property ends.
(4) If the personal insolvency information relates to an authority signed under section 188 of the Bankruptcy Act, the retention period for the information is the period that ends on the day on which the property to which the authority relates is no longer subject to control under Division 2 of Part X of that Act.
Interpretation
(5) An expression used in this section that is also used in the Bankruptcy Act has the same meaning in this section as it has in that Act.
20Y Destruction of credit reporting information in cases of fraud
(1) This section applies if:
(a) a credit reporting body holds credit reporting information about an individual; and
(b) the information relates to consumer credit that has been provided by a credit provider to the individual, or a person purporting to be the individual; and
(c) the body is satisfied that:
(i) the individual has been a victim of fraud (including identity fraud); and
(ii) the consumer credit was provided as a result of that fraud.
Destruction of credit reporting information
(2) The credit reporting body must:
(a) destroy the credit reporting information; and
(b) within a reasonable period after the information is destroyed:
(i) give the individual a written notice that states that the information has been destroyed and sets out the effect of subsection (4); and
(ii) give the credit provider a written notice that states that the information has been destroyed.
Civil penalty: 1,000 penalty units.
(3) Subsection (2) does not apply if the credit reporting body is required by or under an Australian law, or a court/tribunal order, to retain the credit reporting information.
Notification of destruction to third parties
(4) If:
(a) a credit reporting body destroys credit reporting information about an individual under subsection (2); and
(b) the body has previously disclosed the information to one or more recipients under Subdivision D of this Division;
the body must, within a reasonable period after the destruction, notify those recipients of the destruction and the matters referred to in paragraph (1)(c).
Civil penalty: 500 penalty units.
(5) Subsection (4) does not apply if the credit reporting body is required by or under an Australian law, or a court/tribunal order, not to give the notification.
20Z Dealing with information if there is a pending correction request etc.
(1) This section applies if a credit reporting body holds credit reporting information about an individual and either:
(a) subsection 20V(3) applies in relation to the information; or
(b) subsection 20V(6) applies in relation to the information.
Notification of Commissioner
(2) The credit reporting body must, as soon as practicable, notify in writing the Commissioner of the matter referred to in paragraph (1)(a) or (b) of this section.
Civil penalty: 1,000 penalty units.
Use or disclosure
(3) The credit reporting body must not use or disclose the information under Subdivision D of this Division.
Civil penalty: 2,000 penalty units.
(4) However, the credit reporting body may use or disclose the information under this subsection if:
(a) the use or disclosure is for the purposes of the pending correction request, or pending dispute, in relation to the information; or
(b) the use or disclosure of the information is required by or under an Australian law or a court/tribunal order.
(5) If the credit reporting body uses or discloses the information under subsection (4), the body must make a written note of the use or disclosure.
Civil penalty: 500 penalty units.
Direction to destroy information etc.
(6) The Commissioner may, by legislative instrument, direct the credit reporting body to destroy the information, or ensure that the information is de‑identified, by a specified day.
(7) If the Commissioner gives a direction under subsection (6) to the credit reporting body, the body must comply with the direction.
Civil penalty: 1,000 penalty units.
(8) To avoid doubt, section 20M applies in relation to credit reporting information that is de‑identified as a result of the credit reporting body complying with the direction.
20ZA Dealing with information if an Australian law etc. requires it to be retained
(1) This section applies if a credit reporting body is not required:
(a) to do a thing referred to in subsection 20V(2) to credit information because of subsection 20V(4); or
(b) to do a thing referred to in subsection 20V(5) to CRB derived information because of subsection 20V(7); or
(c) to destroy credit reporting information under subsection 20Y(2) because of subsection 20Y(3).
Use or disclosure
(2) The credit reporting body must not use or disclose the information under Subdivision D of this Division.
Civil penalty: 2,000 penalty units.
(3) However, the credit reporting body may use or disclose the information under this subsection if the use or disclosure of the information is required by or under an Australian law or a court/tribunal order.
(4) If the credit reporting body uses or discloses the information under subsection (3), the body must make a written note of the use or disclosure.
Civil penalty: 500 penalty units.
Other requirements
(5) Subdivision E of this Division (other than section 20Q) does not apply in relation to the use or disclosure of the information.
Note: Section 20Q deals with the security of credit reporting information.
(6) Subdivision F of this Division does not apply in relation to the information.
Division 3—Credit providers
Subdivision A—Introduction and application of this Division
21 Guide to this Division
This Division sets out rules that apply to credit providers in relation to their handling of the following:
(a) credit information;
(b) credit eligibility information;
(c) CRB derived information.
If a credit provider is an APP entity, the rules apply in relation to that information in addition to, or instead of, any relevant Australian Privacy Principles.
21A Application of this Division to credit providers
(1) This Division applies to a credit provider in relation to the following:
(a) credit information;
(b) credit eligibility information;
(c) CRB derived information.
(2) If the credit provider is an APP entity, this Division may apply to the provider in relation to information referred to in subsection (1) in addition to, or instead of, the Australian Privacy Principles.
Subdivision B—Consideration of information privacy
21B Open and transparent management of credit information etc.
(1) The object of this section is to ensure that credit providers manage credit information and credit eligibility information in an open and transparent way.
Compliance with this Division etc.
(2) A credit provider must take such steps as are reasonable in the circumstances to implement practices, procedures and systems relating to the provider’s functions or activities as a credit provider that:
(a) will ensure that the provider complies with this Division and the registered CR code if it binds the provider; and
(b) will enable the provider to deal with inquiries or complaints from individuals about the provider’s compliance with this Division or the registered CR code if it binds the provider.
Policy about the management of credit information etc.
(3) A credit provider must have a clearly expressed and up‑to‑date policy about the management of credit information and credit eligibility information by the provider.
(4) Without limiting subsection (3), the policy of the credit provider must contain the following information:
(a) the kinds of credit information that the provider collects and holds, and how the provider collects and holds that information;
(b) the kinds of credit eligibility information that the provider holds and how the provider holds that information;
(c) the kinds of CP derived information that the provider usually derives from credit reporting information disclosed to the provider by a credit reporting body under Division 2 of this Part;
(d) the purposes for which the provider collects, holds, uses and discloses credit information and credit eligibility information;
(e) how an individual may access credit eligibility information about the individual that is held by the provider;
(f) how an individual may seek the correction of credit information or credit eligibility information about the individual that is held by the provider;
(g) how an individual may complain about a failure of the provider to comply with this Division or the registered CR code if it binds the provider;
(h) how the provider will deal with such a complaint;
(i) whether the provider is likely to disclose credit information or credit eligibility information to entities that do not have an Australian link;
(j) if the provider is likely to disclose credit information or credit eligibility information to such entities—the countries in which those entities are likely to be located if it is practicable to specify those countries in the policy.
Availability of policy etc.
(5) A credit provider must take such steps as are reasonable in the circumstances to make the policy available:
(a) free of charge; and
(b) in such form as is appropriate.
Note: A credit provider will usually make the policy available on the provider’s website.
(6) If a person or body requests a copy, in a particular form, of the policy of a credit provider, the provider must take such steps as are reasonable in the circumstances to give the person or body a copy in that form.
Interaction with the Australian Privacy Principles
(7) If a credit provider is an APP entity, Australian Privacy Principles 1.3 and 1.4 do not apply to the provider in relation to credit information or credit eligibility information.
Subdivision C—Dealing with credit information
21C Additional notification requirements for the collection of personal information etc.
(1) At or before the time a credit provider collects personal information about an individual that the provider is likely to disclose to a credit reporting body, the provider must:
(a) notify the individual of the following matters:
(i) the name and contact details of the body;
(ii) any other matter specified in the registered CR code; or
(b) otherwise ensure that the individual is aware of those matters.
(2) If a credit provider is an APP entity, subsection (1) applies to the provider in relation to personal information in addition to Australian Privacy Principle 5.
(3) If a credit provider is an APP entity, then the matters for the purposes of Australian Privacy Principle 5.1 include the following matters to the extent that the personal information referred to in that principle is credit information or credit eligibility information:
(a) that the policy (the credit reporting policy) of the provider that is referred to in subsection 21B(3) contains information about how an individual may access the credit eligibility information about the individual that is held by the provider;
(b) that the credit reporting policy of the provider contains information about how an individual may seek the correction of credit information or credit eligibility information about the individual that is held by the provider;
(c) that the credit reporting policy of the provider contains information about how an individual may complain about a failure of the provider to comply with this Division or the registered CR code if it binds the provider;
(d) that the credit reporting policy of the provider contains information about how the provider will deal with such a complaint;
(e) whether the provider is likely to disclose credit information or credit eligibility information to entities that do not have an Australian link;
(f) if the provider is likely to disclose credit information or credit eligibility information to such entities—the countries in which those entities are likely to be located if it is practicable to specify those countries in the credit reporting policy.
21D Disclosure of credit information to a credit reporting body
Prohibition on disclosure
(1) A credit provider must not disclose credit information about an individual to a credit reporting body (whether or not the body’s credit reporting business is carried on in Australia).
Civil penalty: 2,000 penalty units.
Permitted disclosure
(2) Subsection (1) does not apply to the disclosure of credit information about the individual if:
(a) the credit provider:
(i) is a member of a recognised external dispute resolution scheme or is prescribed by the regulations; and
(ii) knows, or believes on reasonable grounds, that the individual is at least 18 years old; and
(b) the credit reporting body is:
(i) an agency; or
(ii) an organisation that has an Australian link; and
(c) the information meets the requirements of subsection (3).
Note: Section 21F limits the disclosure of credit information if there is a ban period for the information.
(3) Credit information about an individual meets the requirements of this subsection if:
(a) the information does not relate to an act, omission, matter or thing that occurred or existed before the individual turned 18; and
(b) if the information relates to consumer credit or commercial credit—the credit is or has been provided, or applied for, in Australia; and
(c) if the information is repayment history information about the individual:
(i) the credit provider is a licensee or is prescribed by the regulations; and
(ii) the consumer credit to which the information relates is consumer credit in relation to which the provider also discloses, or a credit provider has previously disclosed, consumer credit liability information about the individual to the credit reporting body; and
(iii) the provider complies with any requirements relating to the disclosure of the information that are prescribed by the regulations; and
(d) if the information is default information about the individual:
(i) the credit provider has given the individual a notice in writing stating that the provider intends to disclose the information to the credit reporting body; and
(ii) at least 14 days have passed since the giving of the notice.
(4) Paragraph (3)(a) does not apply to identification information about the individual.
(5) Despite paragraph (3)(a), consumer credit liability information about the individual may relate to consumer credit that was entered into on a day before the individual turned 18, so long as the consumer credit was not terminated, or did not otherwise cease to be in force, on a day before the individual turned 18.
Written note of disclosure
(6) If a credit provider discloses credit information under this section, the provider must make a written note of that disclosure.
Civil penalty: 500 penalty units.
Interaction with the Australian Privacy Principles
(7) If a credit provider is an APP entity, Australian Privacy Principles 6 and 8 do not apply to the disclosure by the provider of credit information to a credit reporting body.
21E Payment information must be disclosed to a credit reporting body
If:
(a) a credit provider has disclosed default information about an individual to a credit reporting body under section 21D; and
(b) after the default information was disclosed, the amount of the overdue payment to which the information relates is paid;
the provider must, within a reasonable period after the amount is paid, disclose payment information about the amount to the body under that section.
Civil penalty: 500 penalty units.
21F Limitation on the disclosure of credit information during a ban period
(1) This section applies if:
(a) a credit reporting body holds credit reporting information about an individual; and
(b) a credit provider requests the body to disclose the information to the provider for the purpose of assessing an application for consumer credit made to the provider by the individual, or a person purporting to be the individual; and
(c) the body is not permitted to disclose the information because there is a ban period for the information; and
(d) during the ban period, the provider provides the consumer credit to which the application relates to the individual, or the person purporting to be the individual.
(2) If the credit provider holds credit information about the individual that relates to the consumer credit, the provider must not, despite sections 21D and 21E, disclose the information to a credit reporting body.
Civil penalty: 2,000 penalty units.
(3) Subsection (2) does not apply if the credit provider has taken such steps as are reasonable in the circumstances to verify the identity of the individual.
Subdivision D—Dealing with credit eligibility information etc.
21G Use or disclosure of credit eligibility information
Prohibition on use or disclosure
(1) If a credit provider holds credit eligibility information about an individual, the provider must not use or disclose the information.
Civil penalty: 2,000 penalty units.
Permitted uses
(2) Subsection (1) does not apply to the use of credit eligibility information about the individual if:
(a) the use is for a consumer credit related purpose of the credit provider in relation to the individual; or
(b) the use is a permitted CP use in relation to the individual; or
(c) both of the following apply:
(i) the credit provider believes on reasonable grounds that the individual has committed a serious credit infringement;
(ii) the provider uses the information in connection with the infringement; or
(d) the use is required or authorised by or under an Australian law or a court/tribunal order; or
(e) the use is a use prescribed by the regulations.
Permitted disclosures
(3) Subsection (1) does not apply to the disclosure of credit eligibility information about the individual if:
(a) the disclosure is a permitted CP disclosure in relation to the individual; or
(b) the disclosure is to a related body corporate of the credit provider; or
(c) the disclosure is to:
(i) a person for the purpose of processing an application for credit made to the credit provider; or
(ii) a person who manages credit provided by the credit provider for use in managing that credit; or
(d) both of the following apply:
(i) the credit provider believes on reasonable grounds that the individual has committed a serious credit infringement;
(ii) the provider discloses the information to another credit provider that has an Australian link, or to an enforcement body; or
(e) both of the following apply:
(i) the disclosure is for the purposes of a recognised external dispute resolution scheme;
(ii) a credit provider or credit reporting body is a member of the scheme; or
(f) the disclosure is required or authorised by or under an Australian law or a court/tribunal order; or
(g) the disclosure is a disclosure prescribed by the regulations.
Note: See section 21NA for additional rules about the disclosure of credit eligibility information under paragraph (3)(b) or (c).
(4) However, if the credit eligibility information about the individual is, or was derived from, repayment history information about the individual, the credit provider must not disclose the information under subsection (3).
Civil penalty: 2,000 penalty units.
(5) Subsection (4) does not apply if:
(a) the recipient of the credit eligibility information is another credit provider who is a licensee; or
(b) the disclosure is a permitted CP disclosure within the meaning of section 21L; or
(c) the credit provider discloses the credit eligibility information under paragraph (3)(b), (c), (e) or (f); or
(d) the credit provider discloses the credit eligibility information under paragraph (3)(d) to an enforcement body.
Written note of use or disclosure
(6) If a credit provider uses or discloses credit eligibility information under this section, the provider must make a written note of that use or disclosure.
Civil penalty: 500 penalty units.
Interaction with the Australian Privacy Principles
(7) If a credit provider is an APP entity, Australian Privacy Principles 6, 7 and 8 do not apply to the provider in relation to credit eligibility information.
(8) If:
(a) a credit provider is an APP entity; and
(b) the credit eligibility information is a government related identifier of the individual;
Australian Privacy Principle 9.2 does not apply to the provider in relation to the information.
21H Permitted CP uses in relation to individuals
A use by a credit provider of credit eligibility information about an individual is a permitted CP use in relation to the individual if:
(a) the relevant credit reporting information was disclosed to the provider under a provision specified in column 1 of the table for the purpose (if any) specified in that column; and
(b) the provider uses the credit eligibility information for the purpose specified in column 2 of the table.
| Permitted CP uses |
| | Column 1 | Column 2 |
| Item | The relevant credit reporting information was disclosed to the credit provider under ... | The credit provider uses the credit eligibility information for ... |
| 1 | item 1 of the table in subsection 20F(1) for the purpose of assessing an application for consumer credit made by the individual to the provider. | (a) a securitisation related purpose of the provider in relation to the individual; or (b) the internal management purposes of the provider that are directly related to the provision or management of consumer credit by the provider. |
| 2 | item 2 of the table in subsection 20F(1) for a particular commercial credit related purpose of the provider in relation to the individual. | that particular commercial credit related purpose. |
| 3 | item 2 of the table in subsection 20F(1) for the purpose of assessing an application for commercial credit made by a person to the provider. | the internal management purposes of the provider that are directly related to the provision or management of commercial credit by the provider. |
| 4 | item 3 of the table in subsection 20F(1) for a credit guarantee purpose of the provider in relation to the individual. | (a) the credit guarantee purpose; or (b) the internal management purposes of the provider that are directly related to the provision or management of any credit by the provider. |
| 5 | item 5 of the table in subsection 20F(1). | the purpose of assisting the individual to avoid defaulting on his or her obligations in relation to consumer credit provided by the provider to the individual. |
| 6 | item 6 of the table in subsection 20F(1) for a particular securitisation related purpose of the provider in relation to the individual. | that particular securitisation related purpose. |
21J Permitted CP disclosures between credit providers
Consent
(1) A disclosure by a credit provider of credit eligibility information about an individual is a permitted CP disclosure in relation to the individual if:
(a) the disclosure is to another credit provider (the recipient) for a particular purpose; and
(b) the recipient has an Australian link; and
(c) the individual expressly consents to the disclosure of the information to the recipient for that purpose.
(2) The consent of the individual under paragraph (1)(c):
(a) must be given in writing unless:
(i) the disclosure of the information to the recipient is for the purpose of assessing an application for consumer credit or commercial credit made to the recipient; and
(ii) the application has not been made in writing; and
(b) must be given to the credit provider or recipient.
Agents of credit providers
(3) A disclosure by a credit provider of credit eligibility information about an individual is a permitted CP disclosure in relation to the individual if:
(a) the provider is acting as an agent of another credit provider that has an Australian link; and
(b) while the provider is so acting, the provider is a credit provider under subsection 6H(1); and
(c) the provider discloses the information to the other credit provider in the provider’s capacity as such an agent.
Securitisation arrangements etc.
(4) A disclosure by a credit provider of credit eligibility information about an individual is a permitted CP disclosure in relation to the individual if:
(a) the provider is a credit provider under subsection 6J(1) in relation to credit; and
(b) the credit has been provided by, or is credit for which an application has been made to, another credit provider (the original credit provider) that has an Australian link; and
(c) the original credit provider is not a credit provider under that subsection; and
(d) the information is disclosed to:
(i) the original credit provider; or
(ii) another credit provider that is a credit provider under that subsection in relation to the credit and that has an Australian link; and
(e) the disclosure of the information is reasonably necessary for:
(i) purchasing, funding or managing, or processing an application for, the credit by means of a securitisation arrangement; or
(ii) undertaking credit enhancement in relation to the credit.
Mortgage credit secured by the same real property
(5) A disclosure by a credit provider of credit eligibility information about an individual is a permitted CP disclosure in relation to the individual if:
(a) the disclosure is to another credit provider that has an Australian link; and
(b) both credit providers have provided mortgage credit to the individual in relation to which the same real property forms all or part of the security; and
(c) the individual is at least 60 days overdue in making a payment in relation to the mortgage credit provided by either provider; and
(d) the information is disclosed for the purpose of either provider deciding what action to take in relation to the overdue payment.
21K Permitted CP disclosures relating to guarantees etc.
Offer to act as a guarantor etc.
(1) A disclosure by a credit provider of credit eligibility information about an individual is a permitted CP disclosure in relation to the individual if:
(a) either:
(i) the provider has provided credit to the individual; or
(ii) the individual has applied to the provider for credit; and
(b) the disclosure is to a person for the purpose of that person considering whether:
(i) to offer to act as a guarantor in relation to the credit; or
(ii) to offer property as security for the credit; and
(c) the person has an Australian link; and
(d) the individual expressly consents to the disclosure of the information to the person for that purpose.
(2) The consent of the individual under paragraph (1)(d) must be given in writing unless:
(a) if subparagraph (1)(a)(i) applies—the application for the credit was not made in writing; or
(b) if subparagraph (1)(a)(ii) applies—the application for the credit has not been made in writing.
Guarantors etc.
(3) A disclosure by a credit provider of credit eligibility information about an individual is a permitted CP disclosure in relation to the individual if:
(a) the disclosure is to a person who:
(i) is a guarantor in relation to credit provided by the provider to the individual; or
(ii) has provided property as security for such credit; and
(b) the person has an Australian link; and
(c) either:
(i) the individual expressly consents to the disclosure of the information to the person; or
(ii) if subparagraph (a)(i) applies—the information is disclosed to the person for a purpose related to the enforcement, or proposed enforcement, of the guarantee.
(4) The consent of the individual under subparagraph (3)(c)(i) must be given in writing unless the application for the credit was not made in writing.
21L Permitted CP disclosures to mortgage insurers
A disclosure by a credit provider of credit eligibility information about an individual is a permitted CP disclosure in relation to the individual if the disclosure is to a mortgage insurer that has an Australian link for:
(a) a mortgage insurance purpose of the insurer in relation to the individual; or
(b) any purpose arising under a contract for mortgage insurance that has been entered into between the provider and the insurer.
21M Permitted CP disclosures to debt collectors
(1) A disclosure by a credit provider of credit eligibility information about an individual is a permitted CP disclosure in relation to the individual if:
(a) the disclosure is to a person or body that carries on a business or undertaking that involves the collection of debts on behalf of others; and
(c) the information is disclosed to the person or body for the primary purpose of the person or body collecting payments that are overdue in relation to:
(i) consumer credit provided by the provider to the individual; or
(ii) commercial credit provided by the provider to a person; and
(d) the information is information of a kind referred to in subsection (2).
Note: See section 21NA for additional rules about the disclosure of credit eligibility information under this subsection.
(2) The information for the purposes of paragraph (1)(d) is:
(a) identification information about the individual; or
(b) court proceedings information about the individual; or
(c) personal insolvency information about the individual; or
(d) if subparagraph (1)(c)(i) applies—default information about the individual if:
(i) the information relates to a payment that the individual is overdue in making in relation to consumer credit that has been provided by the credit provider to the individual; and
(ii) the provider does not hold, or has not held, payment information about the individual that relates to that overdue payment.
21N Permitted CP disclosures to other recipients
Mortgage credit assistance schemes
(1) A disclosure by a credit provider of credit eligibility information about an individual is a permitted CP disclosure in relation to the individual if:
(a) the disclosure is to a State or Territory authority; and
(b) the functions or responsibilities of the authority include:
(i) giving assistance (directly or indirectly) that facilitates the provision of mortgage credit to individuals; or
(ii) the management or supervision of schemes or arrangements under which such assistance is given; and
(c) the information is disclosed for the purpose of enabling the authority:
(i) to determine the extent of the assistance (if any) to give in relation to the provision of mortgage credit to the individual; or
(ii) to manage or supervise such a scheme or arrangement.
Assignment of debts owed to credit providers etc.
(2) A disclosure by a credit provider of credit eligibility information about an individual is a permitted CP disclosure in relation to the individual if:
(a) the disclosure is to one or more of the following (the recipient):
(i) an entity;
(ii) a professional legal adviser of the entity;
(iii) a professional financial adviser of the entity; and
(b) the recipient has an Australian link; and
(c) subsection (3) applies to the information.
(3) This subsection applies to the credit eligibility information if the recipient proposes to use the information:
(a) in the process of the entity considering whether to:
(i) accept an assignment of a debt owed to the credit provider; or
(ii) accept a debt owed to the provider as security for credit provided to the provider; or
(iii) purchase an interest in the provider or a related body corporate of the provider; or
(b) in connection with exercising rights arising from the acceptance of such an assignment or debt, or the purchase of such an interest.
21NA Disclosures to certain persons and bodies that do not have an Australian link
Related bodies corporate and credit managers etc.
(1) Before a credit provider discloses credit eligibility information under paragraph 21G(3)(b) or (c) to a related body corporate, or person, that does not have an Australian link, the provider must take such steps as are reasonable in the circumstances to ensure that the body or person does not breach the following provisions (the relevant provisions) in relation to the information:
(a) for a disclosure under paragraph 21G(3)(b)—section 22D;
(b) for a disclosure under paragraph 21G(3)(c)—section 22E;
(c) in both cases—the Australian Privacy Principles (other than Australian Privacy Principles 1, 6, 7, 8 and 9.2).
(2) If:
(a) a credit provider discloses credit eligibility information under paragraph 21G(3)(b) or (c) to a related body corporate, or person, that does not have an Australian link; and
(b) the relevant provisions do not apply, under this Act, to an act done, or a practice engaged in, by the body or person in relation to the information; and
(c) the body or person does an act, or engages in a practice, in relation to the information that would be a breach of the relevant provisions if those provisions applied to the act or practice;
the act done, or the practice engaged in, by the body or person is taken, for the purposes of this Act, to have been done, or engaged in, by the provider and to be a breach of those provisions by the provider.
Debt collectors
(3) Before a credit provider discloses credit eligibility information under subsection 21M(1) to a person or body that does not have an Australian link, the provider must take such steps as are reasonable in the circumstances to ensure that the person or body does not breach the Australian Privacy Principles (other than Australian Privacy Principle 1) in relation to the information.
(4) If:
(a) a credit provider discloses credit eligibility information under subsection 21M(1) to a person or body that does not have an Australian link; and
(b) the Australian Privacy Principles do not apply, under this Act, to an act done, or a practice engaged in, by the person or body in relation to the information; and
(c) the person or body does an act, or engages in a practice, in relation to the information that would be a breach of the Australian Privacy Principles (other than Australian Privacy Principle 1) if those Australian Privacy Principles applied to the act or practice;
the act done, or the practice engaged in, by the person or body is taken, for the purposes of this Act, to have been done, or engaged in, by the provider and to be a breach of those Australian Privacy Principles by the provider.
21P Notification of a refusal of an application for consumer credit
(1) This section applies if:
(a) a credit provider refuses an application for consumer credit made in Australia:
(i) by an individual; or
(ii) jointly by an individual and one or more other persons (the other applicants); and
(b) the refusal is based wholly or partly on credit eligibility information about one or more of the following:
(i) the individual;
(ii) a person who is proposing to act as a guarantor in relation to the consumer credit;
(iii) if the application is an application of a kind referred to in subparagraph (a)(ii)—one of the other applicants; and
(c) a credit reporting body disclosed the relevant credit reporting information to the provider for the purposes of assessing the application.
(2) The credit provider must, within a reasonable period after refusing the application, give the individual a written notice that:
(a) states that the application has been refused; and
(b) states that the refusal is based wholly or partly on credit eligibility information about one or more of the persons referred to in paragraph (1)(b); and
(c) if that information is about the individual—sets out:
(i) the name and contact details of the credit reporting body that disclosed the relevant credit reporting information to the provider; and
(ii) any other matter specified in the registered CR code.
Subdivision E—Integrity of credit information and credit eligibility information
21Q Quality of credit eligibility information
(1) A credit provider must take such steps (if any) as are reasonable in the circumstances to ensure that the credit eligibility information the provider collects is accurate, up‑to‑date and complete.
(2) A credit provider must take such steps (if any) as are reasonable in the circumstances to ensure that the credit eligibility information the provider uses or discloses is, having regard to the purpose of the use or disclosure, accurate, up‑to‑date, complete and relevant.
(3) If a credit provider is an APP entity, Australian Privacy Principle 10 does not apply to the provider in relation to credit eligibility information.
21R False or misleading credit information or credit eligibility information
Offences
(1) A credit provider commits an offence if:
(a) the provider discloses credit information under section 21D; and
(b) the information is false or misleading in a material particular.
Penalty: 200 penalty units.
(2) A credit provider commits an offence if:
(a) the provider uses or discloses credit eligibility information under this Division; and
(b) the information is false or misleading in a material particular.
Penalty: 200 penalty units.
Civil penalties
(3) A credit provider must not disclose credit information under section 21D if the information is false or misleading in a material particular.
Civil penalty: 2,000 penalty units.
(4) A credit provider must not use or disclose credit eligibility information under this Division if the information is false or misleading in a material particular.
Civil penalty: 2,000 penalty units.
21S Security of credit eligibility information
(1) If a credit provider holds credit eligibility information, the provider must take such steps as are reasonable in the circumstances to protect the information:
(a) from misuse, interference and loss; and
(b) from unauthorised access, modification or disclosure.
(2) If:
(a) a credit provider holds credit eligibility information about an individual; and
(b) the provider no longer needs the information for any purpose for which the information may be used or disclosed by the provider under this Division; and
(c) the provider is not required by or under an Australian law, or a court/tribunal order, to retain the information;
the provider must take such steps as are reasonable in the circumstances to destroy the information or to ensure that the information is de‑identified.
Civil penalty: 1,000 penalty units.
(3) If a credit provider is an APP entity, Australian Privacy Principle 11 does not apply to the provider in relation to credit eligibility information.
Subdivision F—Access to, and correction of, information
21T Access to credit eligibility information
Access
(1) If a credit provider holds credit eligibility information about an individual, the provider must, on request by an access seeker in relation to the information, give the access seeker access to the information.
Exceptions to access
(2) Despite subsection (1), the credit provider is not required to give the access seeker access to the credit eligibility information to the extent that:
(a) giving access would be unlawful; or
(b) denying access is required or authorised by or under an Australian law or a court/tribunal order; or
(c) giving access would be likely to prejudice one or more enforcement related activities conducted by, or on behalf of, an enforcement body.
Dealing with requests for access
(3) The credit provider must respond to the request within a reasonable period after the request is made.
Means of access
(4) If the credit provider gives access to the credit eligibility information, the access must be given in the manner set out in the registered CR code.
Access charges
(5) If the credit provider is an agency, the provider must not charge the access seeker for the making of the request or for giving access to the information.
(6) If a credit provider is an organisation or small business operator, any charge by the provider for giving access to the information must not be excessive and must not apply to the making of the request.
Refusal to give access
(7) If the provider refuses to give access to the information because of subsection (2), the provider must give the access seeker a written notice that:
(a) sets out the reasons for the refusal except to the extent that, having regard to the grounds for the refusal, it would be unreasonable to do so; and
(b) states that, if the access seeker is not satisfied with the response to the request, the access seeker may:
(i) access a recognised external dispute resolution scheme of which the provider is a member; or
(ii) make a complaint to the Commissioner under Part V.
Interaction with the Australian Privacy Principles
(8) If a credit provider is an APP entity, Australian Privacy Principle 12 does not apply to the provider in relation to credit eligibility information.
21U Correction of credit information or credit eligibility information
(1) If:
(a) a credit provider holds credit information or credit eligibility information about an individual; and
(b) the provider is satisfied that, having regard to a purpose for which the information is held by the provider, the information is inaccurate, out‑of‑date, incomplete, irrelevant or misleading;
the provider must take such steps (if any) as are reasonable in the circumstances to correct the information to ensure that, having regard to the purpose for which it is held, the information is accurate, up‑to‑date, complete, relevant and not misleading.
Notice of correction
(2) If:
(a) the credit provider corrects credit information or credit eligibility information under subsection (1); and
(b) the provider has previously disclosed the information under:
(i) this Division (other than subsection 21V(4)); or
(ii) the Australian Privacy Principles (other than Australian Privacy Principle 4.2);
the provider must, within a reasonable period, give each recipient of the information written notice of the correction.
(3) Subsection (2) does not apply if:
(a) it is impracticable for the credit provider to give the notice under that subsection; or
(b) the credit provider is required by or under an Australian law, or a court/tribunal order, not to give the notice under that subsection.
Interaction with the Australian Privacy Principles
(4) If a credit provider is an APP entity, Australian Privacy Principle 13:
(a) applies to the provider in relation to credit information or credit eligibility information that is identification information; but
(b) does not apply to the provider in relation to any other kind of credit information or credit eligibility information.
Note: Identification information may be corrected under this section or Australian Privacy Principle 13.
21V Individual may request the correction of credit information etc.
Request
(1) An individual may request a credit provider to correct personal information about the individual if:
(a) the personal information is:
(i) credit information about the individual; or
(ii) CRB derived information about the individual; or
(iii) CP derived information about the individual; and
(b) the provider holds at least one kind of the personal information referred to in paragraph (a).
Correction
(2) If the credit provider is satisfied that the personal information is inaccurate, out‑of‑date, incomplete, irrelevant or misleading, the provider must take such steps (if any) as are reasonable in the circumstances to correct the information within:
(a) the period of 30 days that starts on the day on which the request is made; or
(b) such longer period as the individual has agreed to in writing.
Consultation
(3) If the credit provider considers that the provider cannot be satisfied of the matter referred to in subsection (2) in relation to the personal information without consulting either or both of the following (the interested party):
(a) a credit reporting body that holds or held the information and that has an Australian link;
(b) another credit provider that holds or held the information and that has an Australian link;
the provider must consult that interested party, or those interested parties, about the individual’s request.
(4) The use or disclosure of personal information about the individual for the purposes of the consultation is taken, for the purposes of this Act, to be a use or disclosure that is authorised by this subsection.
No charge
(5) The credit provider must not charge the individual for the making of the request or for correcting the information.
Interaction with the Australian Privacy Principles
(6) If a credit provider is an APP entity, Australian Privacy Principle 13:
(a) applies to the provider in relation to personal information referred to in paragraph (1)(a) that is identification information; but
(b) does not apply to the provider in relation to any other kind of personal information referred to in that paragraph.
Note: Identification information may be corrected under this section or Australian Privacy Principle 13.
21W Notice of correction etc. must be given
(1) This section applies if an individual requests a credit provider to correct personal information under subsection 21V(1).
Notice of correction etc.
(2) If the credit provider corrects personal information about the individual under subsection 21V(2), the provider must, within a reasonable period:
(a) give the individual written notice of the correction; and
(b) if the provider consulted an interested party under subsection 21V(3) about the individual’s request—give the party written notice of the correction; and
(c) if the correction relates to information that the provider has previously disclosed under:
(i) this Division (other than subsection 21V(4)); or
(ii) the Australian Privacy Principles (other than Australian Privacy Principle 4.2);
give each recipient of the information written notice of the correction.
(3) If the credit provider does not correct the personal information under subsection 21V(2), the provider must, within a reasonable period, give the individual written notice that:
(a) states that the correction has not been made; and
(b) sets out the provider’s reasons for not correcting the information (including evidence substantiating the correctness of the information); and
(c) states that, if the individual is not satisfied with the response to the request, the individual may:
(i) access a recognised external dispute resolution scheme of which the provider is a member; or
(ii) make a complaint to the Commissioner under Part V.
Exceptions
(4) Paragraph (2)(c) does not apply if it is impracticable for the credit provider to give the notice under that paragraph.
(5) Subsection (2) or (3) does not apply if the credit provider is required by or under an Australian law, or a court/tribunal order, not to give the notice under that subsection.
Division 4—Affected information recipients
22 Guide to this Division
This Division sets out rules that apply to affected information recipients in relation to their handling of their regulated information.
If an affected information recipient is an APP entity, the rules apply in relation to the regulated information of the recipient in addition to, or instead of, any relevant Australian Privacy Principles.
Subdivision A—Consideration of information privacy
22A Open and transparent management of regulated information
(1) The object of this section is to ensure that an affected information recipient manages the regulated information of the recipient in an open and transparent way.
Compliance with this Division etc.
(2) An affected information recipient must take such steps as are reasonable in the circumstances to implement practices, procedures and systems relating to the recipient’s functions or activities that:
(a) will ensure that the recipient complies with this Division and the registered CR code if it binds the recipient; and
(b) will enable the recipient to deal with inquiries or complaints from individuals about the recipient’s compliance with this Division or the registered CR code if it binds the recipient.
Policy about the management of regulated information
(3) An affected information recipient must have a clearly expressed and up‑to‑date policy about the recipient’s management of the regulated information of the recipient.
(4) Without limiting subsection (3), the policy of the affected information recipient must contain the following information:
(a) the kinds of regulated information that the recipient collects and holds, and how the recipient collects and holds that information;
(b) the purposes for which the recipient collects, holds, uses and discloses regulated information;
(c) how an individual may access regulated information about the individual that is held by the recipient and seek the correction of such information;
(d) how an individual may complain about a failure of the recipient to comply with this Division or the registered CR code if it binds the recipient;
(e) how the recipient will deal with such a complaint.
Availability of policy etc.
(5) An affected information recipient must take such steps as are reasonable in the circumstances to make the policy available:
(a) free of charge; and
(b) in such form as is appropriate.
Note: An affected information recipient will usually make the policy available on the recipient’s website.
(6) If a person or body requests a copy, in a particular form, of the policy of an affected information recipient, the recipient must take such steps as are reasonable in the circumstances to give the person or body a copy in that form.
Interaction with the Australian Privacy Principles
(7) If an affected information recipient is an APP entity, Australian Privacy Principles 1.3 and 1.4 do not apply to the recipient in relation to the regulated information of the recipient.
Subdivision B—Dealing with regulated information
22B Additional notification requirements for affected information recipients
If an affected information recipient is an APP entity, then the matters for the purposes of Australian Privacy Principle 5.1 include the following matters to the extent that the personal information referred to in that principle is regulated information of the recipient:
(a) that the policy (the credit reporting policy) of the recipient that is referred to in subsection 22A(3) contains information about how an individual may access the regulated information about the individual that is held by the recipient, and seek the correction of such information;
(b) that the credit reporting policy of the recipient contains information about how an individual may complain about a failure of the recipient to comply with this Division or the registered CR code if it binds the recipient; and
(c) that the credit reporting policy of the recipient contains information about how the recipient will deal with such a complaint.
22C Use or disclosure of information by mortgage insurers or trade insurers
Prohibition on use or disclosure
(1) If:
(a) a mortgage insurer or trade insurer holds or held personal information about an individual; and
(b) the information was disclosed to the insurer by a credit reporting body or credit provider under Division 2 or 3 of this Part;
the insurer must not use or disclose the information, or any personal information about the individual derived from that information.
Civil penalty: 2,000 penalty units.
Permitted uses
(2) Subsection (1) does not apply to the use of the information if:
(a) for a mortgage insurer—the use is for:
(i) a mortgage insurance purpose of the insurer in relation to the individual; or
(ii) any purpose arising under a contract for mortgage insurance that has been entered into between the credit provider and the insurer; or
(b) for a trade insurer—the use is for a trade insurance purpose of the insurer in relation to the individual; or
(c) the use is required or authorised by or under an Australian law or a court/tribunal order.
Permitted disclosure
(3) Subsection (1) does not apply to the disclosure of the information if the disclosure is required or authorised by or under an Australian law or a court/tribunal order.
Interaction with the Australian Privacy Principles
(4) If the mortgage insurer or trade insurer is an APP entity, Australian Privacy Principles 6, 7 and 8 do not apply to the insurer in relation to the information.
(5) If:
(a) the mortgage insurer or trade insurer is an APP entity; and
(b) the information is a government related identifier of the individual;
Australian Privacy Principle 9.2 does not apply to the insurer in relation to the information.
22D Use or disclosure of information by a related body corporate
Prohibition on use or disclosure
(1) If:
(a) a body corporate holds or held credit eligibility information about an individual; and
(b) the information was disclosed to the body by a credit provider under paragraph 21G(3)(b);
the body must not use or disclose the information, or any personal information about the individual derived from that information.
Civil penalty: 1,000 penalty units.
Permitted use or disclosure
(2) Subsection (1) does not apply to the use or disclosure of the information by the body corporate if the body would be permitted to use or disclose the information under section 21G if the body were the credit provider.
(3) In determining whether the body corporate would be permitted to use or disclose the information under section 21G, assume that the body is whichever of the following is applicable:
(a) the credit provider that has provided the relevant credit to the individual;
(b) the credit provider to which the relevant application for credit was made by the individual.
Interaction with the Australian Privacy Principles
(4) If the body corporate is an APP entity, Australian Privacy Principles 6, 7 and 8 do not apply to the body in relation to the information.
(5) If:
(a) the body corporate is an APP entity; and
(b) the information is a government related identifier of the individual;
Australian Privacy Principle 9.2 does not apply to the body in relation to the information.
22E Use or disclosure of information by credit managers etc.
Prohibition on use or disclosure
(1) If:
(a) a person holds or held credit eligibility information about an individual; and
(b) the information was disclosed to the person by a credit provider under paragraph 21G(3)(c);
the person must not use or disclose the information, or any personal information about the individual derived from that information.
Civil penalty: 1,000 penalty units.
Permitted uses
(2) Subsection (1) does not apply to the use of the information if:
(a) the person uses the information for the purpose for which it was disclosed to the person under paragraph 21G(3)(c); or
(b) the use is required or authorised by or under an Australian law or a court/tribunal order.
Permitted disclosure
(3) Subsection (1) does not apply to the disclosure of the information if:
(a) the disclosure is to the credit provider; or
(b) the disclosure is required or authorised by or under an Australian law or a court/tribunal order.
Interaction with the Australian Privacy Principles
(4) If the person is an APP entity, Australian Privacy Principles 6, 7 and 8 do not apply to the person in relation to the information.
(5) If:
(a) the person is an APP entity; and
(b) the information is a government related identifier of the individual;
Australian Privacy Principle 9.2 does not apply to the person in relation to the information.
22F Use or disclosure of information by advisers etc.
Prohibition on use or disclosure
(1) If:
(a) any of the following (the recipient) holds or held credit eligibility information about an individual:
(i) an entity;
(ii) a professional legal adviser of the entity;
(iii) a professional financial adviser of the entity; and
(b) the information was disclosed to the recipient by a credit provider under subsection 21N(2);
the recipient must not use or disclose the information, or any personal information about the individual derived from that information.
Civil penalty: 1,000 penalty units.
Permitted uses
(2) Subsection (1) does not apply to the use of the information if:
(a) for a recipient that is the entity—the information is used for a matter referred to in subsection 21N(3); or
(b) for a recipient that is the professional legal adviser, or professional financial adviser, of the entity—the information is used:
(i) in the adviser’s capacity as an adviser of the entity; and
(ii) in connection with advising the entity about a matter referred to in subsection 21N(3); or
(c) the use is required or authorised by or under an Australian law or a court/tribunal order.
Permitted disclosure
(3) Subsection (1) does not apply to the disclosure of the information if the disclosure is required or authorised by or under an Australian law or a court/tribunal order.
Interaction with the Australian Privacy Principles
(4) If the recipient is an APP entity, Australian Privacy Principles 6, 7 and 8 do not apply to the recipient in relation to the information.
(5) If:
(a) the recipient is an APP entity; and
(b) the information is a government related identifier of the individual;
Australian Privacy Principle 9.2 does not apply to the recipient in relation to the information.
Division 5—Complaints
23 Guide to this Division
This Division deals with complaints about credit reporting bodies or credit providers.
Individuals may complain to credit reporting bodies or credit providers about acts or practices that may be a breach of certain provisions of this Part or the registered CR code.
If a complaint is made, the respondent for the complaint must investigate the complaint and make a decision about the complaint.
23A Individual may complain about a breach of a provision of this Part etc.
Complaint
(1) An individual may complain to a credit reporting body about an act or practice engaged in by the body that may be a breach of either of the following provisions in relation to the individual:
(a) a provision of this Part (other than section 20R or 20T);
(b) a provision of the registered CR code (other than a provision that relates to that section).
Note: A complaint about a breach of section 20R or 20T, or a provision of the registered CR code that relates to that section, may be made to the Commissioner under Part V.
(2) An individual may complain to a credit provider about an act or practice engaged in by the provider that may be a breach of either of the following provisions in relation to the individual:
(a) a provision of this Part (other than section 21T or 21V);
(b) a provision of the registered CR code (other than a provision that relates to that section) if it binds the credit provider.
Note: A complaint about a breach of section 21T or 21V, or a provision of the registered CR code that relates to that section, may be made to the Commissioner under Part V.
Nature of complaint
(3) If an individual makes a complaint, the individual must specify the nature of the complaint.
(4) The complaint may relate to personal information that has been destroyed or de‑identified.
No charge
(5) The credit reporting body or credit provider must not charge the individual for the making of the complaint or for dealing with the complaint.
23B Dealing with complaints
(1) If an individual makes a complaint under section 23A, the respondent for the complaint:
(a) must, within 7 days after the complaint is made, give the individual a written notice that:
(i) acknowledges the making of the complaint; and
(ii) sets out how the respondent will deal with the complaint; and
(b) must investigate the complaint.
Consultation about the complaint
(2) If the respondent for the complaint considers that it is necessary to consult a credit reporting body or credit provider about the complaint, the respondent must consult the body or provider.
(3) The use or disclosure of personal information about the individual for the purposes of the consultation is taken, for the purposes of this Act, to be a use or disclosure that is authorised by this subsection.
Decision about the complaint
(4) After investigating the complaint, the respondent must, within the period referred to in subsection (5), make a decision about the complaint and give the individual a written notice that:
(a) sets out the decision; and
(b) states that, if the individual is not satisfied with the decision, the individual may:
(i) access a recognised external dispute resolution scheme of which the respondent is a member; or
(ii) make a complaint to the Commissioner under Part V.
(5) The period for the purposes of subsection (4) is:
(a) the period of 30 days that starts on the day on which the complaint is made; or
(b) such longer period as the individual has agreed to in writing.
23C Notification requirements relating to correction complaints
(1) This section applies if an individual makes a complaint under section 23A about an act or practice that may breach section 20S or 21U (which deal with the correction of personal information by credit reporting bodies and credit providers).
Notification of complaint etc.
(2) If:
(a) the respondent for the complaint is a credit reporting body; and
(b) the complaint relates to credit information or credit eligibility information that a credit provider holds;
the respondent must, in writing:
(c) notify the provider of the making of the complaint as soon as practicable after it is made; and
(d) notify the provider of the making of a decision about the complaint under subsection 23B(4) as soon as practicable after it is made.
(3) If:
(a) the respondent for the complaint is a credit provider; and
(b) the complaint relates to:
(i) credit reporting information that a credit reporting body holds; or
(ii) credit information or credit eligibility information that another credit provider holds;
the respondent must, in writing:
(c) notify the body or other provider (as the case may be) of the making of the complaint as soon as practicable after it is made; and
(d) notify the body or other provider (as the case may be) of the making of a decision about the complaint under subsection 23B(4) as soon as practicable after it is made.
Notification of recipients of disclosed information
(4) If:
(a) a credit reporting body discloses credit reporting information to which the complaint relates under Division 2 of this Part; and
(b) at the time of the disclosure, a decision about the complaint under subsection 23B(4) has not been made;
the body must, at that time, notify in writing the recipient of the information of the complaint.
(5) If:
(a) a credit provider discloses personal information to which the complaint relates under Division 3 of this Part or under the Australian Privacy Principles; and
(b) at the time of the disclosure, a decision about the complaint under subsection 23B(4) has not been made;
the provider must, at that time, notify in writing the recipient of the information of the complaint.
Exceptions
(6) Subsection (2), (3), (4) or (5) does not apply if:
(a) it is impracticable for the credit reporting body or credit provider to give the notification under that subsection; or
(b) the credit reporting body or credit provider is required by or under an Australian law, or a court/tribunal order, not to give the notification under that subsection.
Division 6—Unauthorised obtaining of credit reporting information etc.
24 Obtaining credit reporting information from a credit reporting body
Offences
(1) An entity commits an offence if:
(a) the entity obtains credit reporting information; and
(b) the information is obtained from a credit reporting body; and
(c) the entity is not:
(i) an entity to which the body is permitted to disclose the information under Division 2 of this Part; or
(ii) an access seeker for the information.
Penalty: 200 penalty units.
(2) An entity commits an offence if:
(a) the entity obtains credit reporting information; and
(b) the information is obtained from a credit reporting body; and
(c) the information is obtained by false pretence.
Penalty: 200 penalty units.
Civil penalties
(3) An entity must not obtain credit reporting information from a credit reporting body if the entity is not:
(a) an entity to which the body is permitted to disclose the information under Division 2 of this Part; or
(b) an access seeker for the information.
Civil penalty: 2,000 penalty units.
(4) An entity must not obtain, by false pretence, credit reporting information from a credit reporting body.
Civil penalty: 2,000 penalty units.
24A Obtaining credit eligibility information from a credit provider
Offences
(1) An entity commits an offence if:
(a) the entity obtains credit eligibility information; and
(b) the information is obtained from a credit provider; and
(c) the entity is not:
(i) an entity to which the provider is permitted to disclose the information under Division 3 of this Part; or
(ii) an access seeker for the information.
Penalty: 200 penalty units.
(2) An entity commits an offence if:
(a) the entity obtains credit eligibility information; and
(b) the information is obtained from a credit provider; and
(c) the information is obtained by false pretence.
Penalty: 200 penalty units.
Civil penalties
(3) An entity must not obtain credit eligibility information from a credit provider if the entity is not:
(a) an entity to which the provider is permitted to disclose the information under Division 3 of this Part; or
(b) an access seeker for the information.
Civil penalty: 2,000 penalty units.
(4) An entity must not obtain, by false pretence, credit eligibility information from a credit provider.
Civil penalty: 2,000 penalty units.
Division 7—Court orders
25 Compensation orders
(1) The Federal Court or the Federal Circuit Court may order an entity to compensate a person for loss or damage (including injury to the person’s feelings or humiliation) suffered by the person if:
(a) either:
(i) a civil penalty order has been made against the entity for a contravention of a civil penalty provision (other than section 13G); or
(ii) the entity is found guilty of an offence against this Part; and
(b) that loss or damage resulted from the contravention or commission of the offence.
The order must specify the amount of compensation.
(2) The court may make the order only if:
(a) the person applies for an order under this section; and
(b) the application is made within 6 years of the day the cause of action that relates to the contravention or commission of the offence accrued.
(3) If the court makes the order, the amount of compensation specified in the order that is to be paid to the person may be recovered as a debt due to the person.
25A Other orders to compensate loss or damage
(1) This section applies if:
(a) either:
(i) a civil penalty order has been made against an entity for a contravention of a civil penalty provision (other than section 13G); or
(ii) an entity is found guilty of an offence against this Part; and
(b) a person has suffered, or is likely to suffer, loss or damage (including injury to the person’s feelings or humiliation) as a result of the contravention or commission of the offence.
(2) The Federal Court or the Federal Circuit Court may make such order as the Court considers appropriate against the entity to:
(a) compensate the person, in whole or in part, for that loss or damage; or
(b) prevent or reduce that loss or damage suffered, or likely to be suffered, by the person.
(3) Without limiting subsection (2), examples of orders the court may make include:
(a) an order directing the entity to perform any reasonable act, or carry out any reasonable course of conduct, to redress the loss or damage suffered by the person; and
(b) an order directing the entity to pay the person a specified amount to reimburse the person for expenses reasonably incurred by the person in connection with the contravention or commission of the offence; and
(c) an order directing the defendant to pay to the person the amount of loss or damage the plaintiff suffered.
(4) The court may make the order only if:
(a) the person applies for an order under this section; and
(b) the application is made within 6 years of the day the cause of action that relates to the contravention or commission of the offence accrued.
(5) If the court makes an order that the entity pay an amount to the person, the person may recover the amount as a debt due to the person.
Part IIIB—Privacy codes
Division 1—Introduction
26 Guide to this Part
This Part deals with privacy codes.
Division 2 deals with codes of practice about information privacy, called APP codes. APP code developers or the Commissioner may develop APP codes, which:
(a) must set out how one or more of the Australian Privacy Principles are to be applied or complied with; and
(b) may impose additional requirements to those imposed by the Australian Privacy Principles; and
(c) may deal with other specified matters.
If the Commissioner includes an APP code on the Codes Register, an APP entity bound by the code must not breach it. A breach of a registered APP code is an interference with the privacy of an individual.
Division 3 deals with a code of practice about credit reporting, called a CR code. CR code developers or the Commissioner may develop a CR code, which:
(a) must set out how one or more of the provisions of Part IIIA are to be applied or complied with; and
(b) must deal with matters required or permitted by Part IIIA to be provided for by the registered CR code; and
(c) may deal with other specified matters.
If the Commissioner includes a CR code on the Codes Register, an entity bound by the code must not breach it. A breach of the registered CR code is an interference with the privacy of an individual.
Division 4 deals with the Codes Register, guidelines relating to codes and the review of the operation of registered codes.
Division 2—Registered APP codes
Subdivision A—Compliance with registered APP codes etc.
26A APP entities to comply with binding registered APP codes
An APP entity must not do an act, or engage in a practice, that breaches a registered APP code that binds the entity.
26B What is a registered APP code
(1) A registered APP code is an APP code:
(a) that is included on the Codes Register; and
(b) that is in force.
(2) A registered APP code is a legislative instrument.
(3) Despite subsection 12(2) of the Legislative Instruments Act 2003, a registered APP code may be expressed to take effect before the date it is registered under that Act.
Note: An APP code cannot come into force before it is included on the Codes Register: see paragraph 26C(2)(c).
26C What is an APP code
(1) An APP code is a written code of practice about information privacy.
(2) An APP code must:
(a) set out how one or more of the Australian Privacy Principles are to be applied or complied with; and
(b) specify the APP entities that are bound by the code, or a way of determining the APP entities that are bound by the code; and
(c) set out the period during which the code is in force (which must not start before the day the code is registered under section 26H).
(3) An APP code may do one or more of the following:
(a) impose additional requirements to those imposed by one or more of the Australian Privacy Principles, so long as the additional requirements are not contrary to, or inconsistent with, those principles;
(b) cover an act or practice that is exempt within the meaning of subsection 7B(1), (2) or (3);
(c) deal with the internal handling of complaints;
(d) provide for the reporting to the Commissioner about complaints;
(e) deal with any other relevant matters.
(4) An APP code may be expressed to apply to any one or more of the following:
(a) all personal information or a specified type of personal information;
(b) a specified activity, or a specified class of activities, of an APP entity;
(c) a specified industry sector or profession, or a specified class of industry sectors or professions;
(d) APP entities that use technology of a specified kind.
(5) An APP code is not a legislative instrument.
26D Extension of Act to exempt acts or practices covered by registered APP codes
If a registered APP code covers an act or practice that is exempt within the meaning of subsection 7B(1), (2) or (3), this Act applies in relation to the code as if that act or practice were not exempt.
Subdivision B—Development and registration of APP codes
26E Development of APP codes by APP code developers
Own initiative
(1) An APP code developer may develop an APP code.
At the Commissioner’s request
(2) The Commissioner may, in writing, request an APP code developer to develop an APP code, and apply to the Commissioner for the code to be registered, if the Commissioner is satisfied it is in the public interest for the code to be developed.
(3) The request must:
(a) specify the period within which the request must be complied with; and
(b) set out the effect of section 26A.
(4) The period:
(a) must run for at least 120 days from the date the request is made; and
(b) may be extended by the Commissioner.
(5) The request may:
(a) specify one or more matters that the APP code must deal with; and
(b) specify the APP entities, or a class of APP entities, that should be bound by the code.
(6) Despite paragraph (5)(a), the Commissioner must not require an APP code to cover an act or practice that is exempt within the meaning of subsection 7B(1), (2) or (3). However, the APP code that is developed by the APP code developer may cover such an act or practice.
(7) The Commissioner must make a copy of the request publicly available as soon as practicable after the request is made.
26F Application for registration of APP codes
(1) If an APP code developer develops an APP code, the developer may apply to the Commissioner for registration of the code.
(2) Before making the application, the APP code developer must:
(a) make a draft of the APP code publicly available; and
(b) invite the public to make submissions to the developer about the draft within a specified period (which must run for at least 28 days); and
(c) give consideration to any submissions made within the specified period.
(3) The application must:
(a) be made in the form and manner specified by the Commissioner; and
(b) be accompanied by such information as is specified by the Commissioner.
(4) The APP code developer may vary the APP code at any time before the Commissioner registers the code, but only with the consent of the Commissioner.
26G Development of APP codes by the Commissioner
(1) This section applies if the Commissioner made a request under subsection 26E(2) and either:
(a) the request has not been complied with; or
(b) the request has been complied with but the Commissioner has decided not to register, under section 26H, the APP code that was developed as requested.
(2) The Commissioner may develop an APP code if the Commissioner is satisfied that it is in public interest to develop the code. However, despite subsection 26C(3)(b), the APP code must not cover an act or practice that is exempt within the meaning of subsection 7B(1), (2) or (3).
(3) Before registering the APP code under section 26H, the Commissioner must:
(a) make a draft of the code publicly available; and
(b) invite the public to make submissions to the Commissioner about the draft within a specified period (which must run for at least 28 days); and
(c) give consideration to any submissions made within the specified period.
26H Commissioner may register APP codes
(1) If:
(a) an application for registration of an APP code is made under section 26F; or
(b) the Commissioner develops an APP code under section 26G;
the Commissioner may register the code by including it on the Codes Register.
(2) In deciding whether to register the APP code, the Commissioner may:
(a) consult any person the Commissioner considers appropriate; and
(b) consider the matters specified in any relevant guidelines made under section 26V.
(3) If the Commissioner decides not to register an APP code developed by an APP code developer, the Commissioner must give written notice of the decision to the developer, including reasons for the decision.
Subdivision C—Variation and removal of registered APP codes
26J Variation of registered APP codes
(1) The Commissioner may, in writing, approve a variation of a registered APP code:
(a) on his or her own initiative; or
(b) on application by an APP entity that is bound by the code; or
(c) on application by a body or association representing one or more APP entities that are bound by the code.
(2) An application under paragraph (1)(b) or (c) must:
(a) be made in the form and manner specified by the Commissioner; and
(b) be accompanied by such information as is specified by the Commissioner.
(3) If the Commissioner varies a registered APP code on his or her own initiative, then, despite subsection 26C(3)(b), the variation must not deal with an act or practice that is exempt within the meaning of subsection 7B(1), (2) or (3).
(4) Before deciding whether to approve a variation, the Commissioner must:
(a) make a draft of the variation publicly available; and
(b) consult any person the Commissioner considers appropriate about the variation; and
(c) consider the extent to which members of the public have been given an opportunity to comment on the variation.
(5) In deciding whether to approve a variation, the Commissioner may consider the matters specified in any relevant guidelines made under section 26V.
(6) If the Commissioner approves a variation of a registered APP code (the original code), the Commissioner must:
(a) remove the original code from the Codes Register; and
(b) register the APP code, as varied, by including it on the Register.
(7) If the Commissioner approves a variation, the variation comes into effect on the day specified in the approval, which must not be before the day on which the APP code, as varied, is included on the Codes Register.
(8) An approval is not a legislative instrument.
Note: The APP code, as varied, is a legislative instrument once it is included on the Codes Register: see section 26B.
26K Removal of registered APP codes
(1) The Commissioner may remove a registered APP code from the Codes Register:
(a) on his or her own initiative; or
(b) on application by an APP entity that is bound by the code; or
(c) on application by a body or association representing one or more APP entities that are bound by the code.
(2) An application under paragraph (1)(b) or (c) must:
(a) be made in the form and manner specified by the Commissioner; and
(b) be accompanied by such information as is specified by the Commissioner.
(3) Before deciding whether to remove the registered APP code, the Commissioner must:
(a) consult any person the Commissioner considers appropriate about the proposed removal; and
(b) consider the extent to which members of the public have been given an opportunity to comment on the proposed removal.
(4) In deciding whether to remove the registered APP code, the Commissioner may consider the matters specified in any relevant guidelines made under section 26V.
Division 3—Registered CR code
Subdivision A—Compliance with the registered CR code
26L Entities to comply with the registered CR code if bound by the code
If an entity is bound by the registered CR code, the entity must not do an act, or engage in a practice, that breaches the code.
Note: There must always be one, and only one, registered CR code at all times after this Part commences: see subsection 26S(4).
26M What is the registered CR code
(1) The registered CR code is the CR code that is included on the Codes Register.
(2) The registered CR code is a legislative instrument.
(3) Despite subsection 12(2) of the Legislative Instruments Act 2003, the registered CR code may be expressed to take effect before the date it is registered under that Act.
26N What is a CR code
(1) A CR code is a written code of practice about credit reporting.
(2) A CR code must:
(a) set out how one or more of the provisions of Part IIIA are to be applied or complied with; and
(b) make provision for, or in relation to, matters required or permitted by Part IIIA to be provided for by the registered CR code; and
(c) bind all credit reporting bodies; and
(d) specify the credit providers that are bound by the code, or a way of determining which credit providers are bound; and
(e) specify any other entities subject to Part IIIA that are bound by the code, or a way of determining which of those entities are bound.
(3) A CR code may do one or more of the following:
(a) impose additional requirements to those imposed by Part IIIA, so long as the additional requirements are not contrary to, or inconsistent with, that Part;
(b) deal with the internal handling of complaints;
(c) provide for the reporting to the Commissioner about complaints;
(d) deal with any other relevant matters.
(4) A CR code may be expressed to apply differently in relation to:
(a) classes of entities that are subject to Part IIIA; and
(b) specified classes of credit information, credit reporting information or credit eligibility information; and
(c) specified classes of activities of entities that are subject to Part IIIA.
(5) A CR code is not a legislative instrument.
Subdivision B—Development and registration of CR code
26P Development of CR code by CR code developers
(1) The Commissioner may, in writing, request a CR code developer to develop a CR code and apply to the Commissioner for the code to be registered.
(2) The request must:
(a) specify the period within which the request must be complied with; and
(b) set out the effect of section 26L.
(3) The period:
(a) must run for at least 120 days from the date the request is made; and
(b) may be extended by the Commissioner.
(4) The request may:
(a) specify one or more matters that the CR code must deal with; and
(b) specify the credit providers, or a class of credit providers, that should be bound by the code; and
(c) specify the other entities, or a class of other entities, subject to Part IIIA that should be bound by the code.
(5) The Commissioner must make a copy of the request publicly available as soon as practicable after the request is made.
26Q Application for registration of CR code
(1) If a CR code developer develops a CR code, the developer may apply to the Commissioner for registration of the code.
(2) Before making the application, the CR code developer must:
(a) make a draft of the CR code publicly available; and
(b) invite the public to make submissions to the developer about the draft within a specified period (which must run for at least 28 days); and
(c) give consideration to any submissions made within the specified period.
(3) The application must:
(a) be made in the form and manner specified by the Commissioner; and
(b) be accompanied by such information as is specified by the Commissioner.
(4) The CR code developer may vary the CR code at any time before the Commissioner registers the code, but only with the consent of the Commissioner.
26R Development of CR code by the Commissioner
(1) The Commissioner may develop a CR code if the Commissioner made a request under section 26P and either:
(a) the request has not been complied with; or
(b) the request has been complied with but the Commissioner has decided not to register, under section 26S, the CR code that was developed as requested.
(2) Before registering the CR code under section 26S, the Commissioner must:
(a) make a draft of the code publicly available; and
(b) invite the public to make submissions to the Commissioner about the draft within a specified period (which must run for at least 28 days); and
(c) give consideration to any submissions made within the specified period.
26S Commissioner may register CR code
(1) If:
(a) an application for registration of a CR code is made under section 26Q; or
(b) the Commissioner develops a CR code under section 26R;
the Commissioner may register the code by including it on the Codes Register.
(2) In deciding whether to register the CR code, the Commissioner may:
(a) consult any person the Commissioner considers appropriate; and
(b) consider the matters specified in any guidelines made under section 26V.
(3) If the Commissioner decides not to register a CR code developed by a CR code developer, the Commissioner must give written notice of the decision to the developer, including reasons for the decision.
(4) The Commissioner must ensure that there is one, and only one, registered CR code at all times after this Part commences.
Subdivision C—Variation of the registered CR code
26T Variation of the registered CR code
(1) The Commissioner may, in writing, approve a variation of the registered CR code:
(a) on his or her own initiative; or
(b) on application by an entity that is bound by the code; or
(c) on application by a body or association representing one or more of the entities that are bound by the code.
(2) An application under paragraph (1)(b) or (c) must:
(a) be made in the form and manner specified by the Commissioner; and
(b) be accompanied by such information as is specified by the Commissioner.
(3) Before deciding whether to approve a variation, the Commissioner must:
(a) make a draft of the variation publicly available; and
(b) consult any person the Commissioner considers appropriate about the variation; and
(c) consider the extent to which members of the public have been given an opportunity to comment on the variation.
(4) In deciding whether to approve a variation, the Commissioner may consider the matters specified in any relevant guidelines made under section 26V.
(5) If the Commissioner approves a variation of the registered CR code (the original code), the Commissioner must:
(a) remove the original code from the Codes Register; and
(b) register the CR code, as varied, by including it on the Register.
(6) If the Commissioner approves a variation, the variation comes into effect on the day specified in the approval, which must not be before the day on which the CR code, as varied, is included on the Codes Register.
(7) An approval is not a legislative instrument.
Note: The CR code, as varied, is a legislative instrument once it is included on the Codes Register: see section 26M.
Division 4—General matters
26U Codes Register
(1) The Commissioner must keep a register (the Codes Register) which includes:
(a) the APP codes the Commissioner has decided to register under section 26H; and
(b) the APP codes the Commissioner must register under section 26J; and
(c) the CR code the Commissioner has decided to register under section 26S; and
(d) the CR code the Commissioner must register under section 26T.
(2) Despite subsection (1), the Commissioner is not required to include on the Codes Register:
(a) an APP code removed from the Register under section 26J or 26K; or
(b) the CR code removed from the Register under section 26T.
(3) The Commissioner must make the Codes Register available on the Commissioner’s website.
(4) The Commissioner may charge fees for providing copies of, or extracts from, the Codes Register.
26V Guidelines relating to codes
(1) The Commissioner may make written guidelines:
(a) to assist APP code developers to develop APP codes; or
(b) to assist APP entities bound by registered APP codes to apply or comply with the codes; or
(c) to assist CR code developers to develop a CR code; or
(d) to assist entities bound by the registered CR code to apply or comply with the code.
(2) The Commissioner may make written guidelines about matters the Commissioner may consider in deciding whether:
(a) to register an APP code or a CR code; or
(b) to approve a variation of a registered APP code or the registered CR code; or
(c) to remove a registered APP code from the Codes Register.
(3) The Commissioner may publish any such guidelines on the Commissioner’s website.
(4) Guidelines are not a legislative instrument.
26W Review of operation of registered codes
(1) The Commissioner may review the operation of a registered APP code.
Note: The review may inform a decision by the Commissioner to approve a variation of a registered APP code or to remove a registered APP code from the Codes Register.
(2) The Commissioner may review the operation of the registered CR code.
Note: The review may inform a decision by the Commissioner to approve a variation of the registered CR code.
Part IV—Functions of the Information Commissioner
Division 2—Functions of Commissioner
27 Functions of the Commissioner
(1) The Commissioner has the following functions:
(a) the functions that are conferred on the Commissioner by or under:
(i) this Act; or
(ii) any other law of the Commonwealth;
(b) the guidance related functions;
(c) the monitoring related functions;
(d) the advice related functions;
(e) to do anything incidental or conducive to the performance of any of the above functions.
(2) The Commissioner has power to do all things necessary or convenient to be done for, or in connection with, the performance of the Commissioner’s functions.
(3) Without limiting subsection (2), the Commissioner may establish a panel of persons with expertise in relation to a particular matter to assist the Commissioner in performing any of the Commissioner’s functions.
(4) Section 38 of the Healthcare Identifiers Act 2010, rather than section 12B of this Act, applies in relation to an investigation of an act or practice referred to in subsection 29(1) of that Act in the same way as it applies to Parts 3 and 4 of that Act.
Note: Section 38 of the Healthcare Identifiers Act 2010 deals with the additional effect of Parts 3 and 4 of that Act.
28 Guidance related functions of the Commissioner
(1) The following are the guidance related functions of the Commissioner:
(a) making guidelines for the avoidance of acts or practices that may or might be interferences with the privacy of individuals, or which may otherwise have any adverse effects on the privacy of individuals;
(b) making, by legislative instrument, guidelines for the purposes of paragraph (d) of Australian Privacy Principle 6.3;
(c) promoting an understanding and acceptance of:
(i) the Australian Privacy Principles and the objects of those principles; and
(ii) a registered APP code; and
(iii) the provisions of Part IIIA and the objects of those provisions; and
(iv) the registered CR code;
(d) undertaking educational programs for the purposes of promoting the protection of individual privacy.
(2) The Commissioner may publish the guidelines referred to in paragraphs (1)(a) and (b) in such manner as the Commissioner considers appropriate.
(3) The educational programs referred to in paragraph (1)(d) may be undertaken by:
(a) the Commissioner; or
(b) a person or authority acting on behalf of the Commissioner.
(4) Guidelines made under paragraph (1)(a) are not a legislative instrument.
28A Monitoring related functions of the Commissioner
Credit reporting and tax file number information
(1) The following are the monitoring related functions of the Commissioner:
(a) monitoring the security and accuracy of information held by an entity that is information to which Part IIIA applies;
(b) examining the records of entities to ensure that the entities:
(i) are not using information to which Part IIIA applies for unauthorised purposes; and
(ii) are taking adequate measures to prevent the unlawful disclosure of such information;
(c) examining the records of the Commissioner of Taxation to ensure that the Commissioner:
(i) is not using tax file number information for purposes beyond his or her powers; and
(ii) is taking adequate measures to prevent the unlawful disclosure of the tax file number information that he or she holds;
(d) evaluating compliance with the rules issued under section 17;
(e) monitoring the security and accuracy of tax file number information kept by file number recipients.
Other matters
(2) The following are also the monitoring related functions of the Commissioner:
(a) examining a proposed enactment that would require or authorise acts or practices of an entity that might otherwise be interferences with the privacy of individuals, or which may otherwise have any adverse effects on the privacy of individuals;
(b) examining a proposal for data matching or linkage that may involve an interference with the privacy of individuals, or which may otherwise have any adverse effects on the privacy of individuals;
(c) ensuring that any adverse effects of the proposed enactment or the proposal on the privacy of individuals are minimised;
(d) undertaking research into, and monitoring developments in, data processing and technology (including data matching and linkage) to ensure that any adverse effects of such developments on the privacy of individuals are minimised;
(e) reporting to the Minister the results of that research and monitoring;
(f) monitoring and reporting on the adequacy of equipment and user safeguards.
(3) The functions referred to in paragraphs (2)(a) and (b) may be performed by the Commissioner:
(a) on request by a Minister; or
(b) on the Commissioner’s own initiative.
(4) If the reporting referred to in paragraph (2)(e) or (f) is done in writing, the instrument is not a legislative instrument.
28B Advice related functions of the Commissioner
(1) The following are the advice related functions of the Commissioner:
(a) providing advice to a Minister or entity about any matter relevant to the operation of this Act;
(b) informing the Minister of action that needs to be taken by an agency in order to comply with the Australian Privacy Principles;
(c) providing reports and recommendations to the Minister in relation to any matter concerning the need for, or the desirability of, legislative or administrative action in the interests of the privacy of individuals;
(d) providing advice to file number recipients about:
(i) their obligations under the Taxation Administration Act 1953 in relation to the confidentiality of tax file number information; or
(ii) any matter relevant to the operation of this Act.
(2) The functions referred to in paragraphs (1)(a), (c) and (d) may be performed by the Commissioner on request or on the Commissioner’s own initiative.
(3) The Commissioner may perform the function referred to in paragraph (1)(b) whenever the Commissioners think it is necessary to do so.
(4) If the Minister is informed under paragraph (1)(b) in writing, or the report referred to in paragraph (1)(c) is provided in writing, the instrument is not a legislative instrument.
29 Commissioner must have due regard to the objects of the Act
The Commissioner must have due regard to the objects of this Act in performing the Commissioner’s functions, and exercising the Commissioner’s powers, conferred by this Act.
Note: The objects of this Act are set out in section 2A.
Division 3—Reports by Commissioner
30 Reports following investigation of act or practice
(1) Where the Commissioner has investigated an act or practice without a complaint having been made under section 36, the Commissioner may report to the Minister about the act or practice, and shall do so:
(a) if so directed by the Minister; or
(b) if the Commissioner:
(i) thinks that the act or practice is an interference with the privacy of an individual; and
(ii) does not consider that it is reasonably possible that the matter that gave rise to the investigation can be conciliated successfully or has attempted to conciliate the matter without success.
(2) Where the Commissioner reports under subsection (1) about an act done in accordance with a practice, the Commissioner shall also report to the Minister about the practice.
(3) Where, after an investigation of an act or practice of an agency, file number recipient, credit reporting body or credit provider that is an interference with the privacy of an individual under subsection 13(1), (2) or (4), the Commissioner is required by virtue of paragraph (1)(b) of this section to report to the Minister about the act or practice, the Commissioner:
(a) shall set out in the report his or her findings and the reasons for those findings;
(b) may include in the report any recommendations by the Commissioner for preventing a repetition of the act or a continuation of the practice;
(c) may include in the report any recommendation by the Commissioner for either or both of the following:
(i) the payment of compensation in respect of a person who has suffered loss or damage as a result of the act or practice;
(ii) the taking of other action to remedy or reduce loss or damage suffered by a person as a result of the act or practice;
(d) shall serve a copy of the report on the agency, file number recipient, credit reporting body or credit provider concerned and the Minister (if any) responsible for the agency, recipient, credit reporting body or credit provider; and
(e) may serve a copy of the report on any person affected by the act or practice.
(4) Where, at the end of 60 days after a copy of a report about an act or practice of an agency, file number recipient, credit reporting body or credit provider was served under subsection (3), the Commissioner:
(a) still thinks that the act or practice is an interference with the privacy of an individual; and
(b) is not satisfied that reasonable steps have been taken to prevent a repetition of the act or a continuation of the practice;
the Commissioner shall give to the Minister a further report that:
(c) incorporates the first‑mentioned report and any document that the Commissioner has received, in response to the first‑mentioned report, from the agency, file number recipient, credit reporting body or credit provider;
(d) states whether, to the knowledge of the Commissioner, any action has been taken as a result of the findings, and recommendations (if any), set out in the first‑mentioned report and, if so, the nature of that action; and
(e) states why the Commissioner is not satisfied that reasonable steps have been taken to prevent a repetition of the act or a continuation of the practice;
and shall serve a copy of the report on the Minister (if any) responsible for the agency, recipient, credit reporting body or credit provider.
(5) The Minister shall cause a copy of a report given to the Minister under subsection (4) to be laid before each House of the Parliament within 15 sitting days of that House after the report is received by the Minister.
31 Report following examination of proposed enactment
(1) Where the Commissioner has examined a proposed enactment under paragraph 28A(2)(a), subsections (2) and (3) of this section have effect.
(2) If the Commissioner thinks that the proposed enactment would require or authorise acts or practices of an entity that would be interferences with the privacy of individuals, the Commissioner shall:
(a) report to the Minister about the proposed enactment; and
(b) include in the report any recommendations he or she wishes to make for amendment of the proposed enactment to ensure that it would not require or authorise such acts or practices.
(3) Otherwise, the Commissioner may report to the Minister about the proposed enactment, and shall do so if so directed by the Minister.
(4) Where the Commissioner is of the belief that it is in the public interest that the proposed enactment should be the subject of a further report, the Commissioner may give to the Minister a further report setting out the Commissioner’s reasons for so doing.
(5) The Minister shall cause a copy of a report given under subsection (4) to be laid before each House of the Parliament as soon as practicable, and no later than 15 sitting days of that House, after the report is received by the Minister.
32 Commissioner may report to the Minister if the Commissioner has monitored certain activities etc.
(1) If the Commissioner has:
(a) monitored an activity in the performance of a function under paragraph 28(1)(d), 28A(1)(a), (b), (d) or (e) or (2)(b), (c) or (d) or 28B(1)(b) or (c); or
(b) conducted an assessment under section 33C;
the Commissioner may report to the Minister about the activity or assessment, and must do so if so directed by the Minister.
(2) Where the Commissioner is of the belief that it is in the public interest that the activity or assessment should be the subject of a further report, the Commissioner may give to the Minister a further report setting out the Commissioner’s reasons for so doing.
(3) The Minister shall cause a copy of a report given under subsection (2) to be laid before each House of the Parliament as soon as practicable, and no later than 15 sitting days of that House, after the report is received by the Minister.
33 Exclusion of certain matters from reports
(1) In setting out findings, opinions and reasons in a report to be given under section 30, 31 or 32, the Commissioner may exclude a matter if the Commissioner considers it desirable to do so having regard to the obligations of the Commissioner under subsections (2) and (3).
(2) In deciding under subsection (1) whether or not to exclude matter from a report, the Commissioner shall have regard to the need to prevent:
(a) prejudice to the security, defence or international relations of Australia;
(b) prejudice to relations between the Commonwealth Government and the Government of a State or between the Government of a State and the Government of another State;
(c) the disclosure of deliberations or decisions of the Cabinet, or of a Committee of the Cabinet, of the Commonwealth or of a State;
(d) the disclosure of deliberations or advice of the Federal Executive Council or the Executive Council of a State;
(da) the disclosure of the deliberations or decisions of the Australian Capital Territory Executive or of a committee of that Executive;
(e) the disclosure, or the ascertaining by a person, of the existence or identity of a confidential source of information in relation to the enforcement of the criminal law;
(f) the endangering of the life or safety of any person;
(g) prejudice to the proper enforcement of the law or the protection of public safety;
(h) the disclosure of information the disclosure of which is prohibited, absolutely or subject to qualifications, by or under another enactment;
(j) the unreasonable disclosure of the personal affairs of any person; and
(k) the unreasonable disclosure of confidential commercial information.
(3) The Commissioner shall try to achieve an appropriate balance between meeting the need referred to in subsection (2) and the desirability of ensuring that interested persons are sufficiently informed of the results of the Commissioner’s investigation, examination or monitoring.
(4) Where the Commissioner excludes a matter from a report, he or she shall give to the Minister a report setting out the excluded matter and his or her reasons for excluding the matter.
Norfolk Island
(5) In this section:
State includes Norfolk Island.
Division 3A—Assessments by, or at the direction of, the Commissioner
33C Commissioner may conduct an assessment relating to the Australian Privacy Principles etc.
(1) The Commissioner may conduct an assessment of the following matters:
(a) whether personal information held by an APP entity is being maintained and handled in accordance with the following:
(i) the Australian Privacy Principles;
(ii) a registered APP code that binds the entity;
(b) whether information held by an entity is being maintained and handled in accordance with the following to the extent that they apply to the information:
(i) the provisions of Part IIIA;
(ii) the registered CR code if it binds the entity;
(c) whether tax file number information held by a file number recipient is being maintained and handled in accordance with any relevant rules issued under section 17;
(d) whether the data matching program (within the meaning of the Data‑matching Program (Assistance and Tax) Act 1990) of an agency complies with Part 2 of that Act and the rules issued under section 12 of that Act;
(e) whether information to which section 135AA of the National Health Act 1953 applies is being maintained and handled in accordance with the rules issued under that section.
(2) The Commissioner may conduct the assessment in such manner as the Commissioner considers fit.
33D Commissioner may direct an agency to give a privacy impact assessment
(1) If:
(a) an agency proposes to engage in an activity or function involving the handling of personal information about individuals; and
(b) the Commissioner considers that the activity or function might have a significant impact on the privacy of individuals;
the Commissioner may, in writing, direct the agency to give the Commissioner, within a specified period, a privacy impact assessment about the activity or function.
(2) A direction under subsection (1) is not a legislative instrument.
Privacy impact assessment
(3) A privacy impact assessment is a written assessment of an activity or function that:
(a) identifies the impact that the activity or function might have on the privacy of individuals; and
(b) sets out recommendations for managing, minimising or eliminating that impact.
(4) Subsection (3) does not limit the matters that the privacy impact assessment may deal with.
(5) A privacy impact assessment is not a legislative instrument.
Failure to comply with a direction
(6) If an agency does not comply with a direction under subsection (1), the Commissioner must advise both of the following of the failure:
(a) the Minister;
(b) if another Minister is responsible for the agency—that other Minister.
Review
(7) Before the fifth anniversary of the commencement of this section, the Minister must cause a review to be undertaken of whether this section should apply in relation to organisations.
Division 3B—Enforceable undertakings
33E Commissioner may accept undertakings
(1) The Commissioner may accept any of the following undertakings:
(a) a written undertaking given by an entity that the entity will, in order to comply with this Act, take specified action;
(b) a written undertaking given by an entity that the entity will, in order to comply with this Act, refrain from taking specified action;
(c) a written undertaking given by an entity that the entity will take specified action directed towards ensuring that the entity does not do an act, or engage in a practice, in the future that interferes with the privacy of an individual.
(2) The undertaking must be expressed to be an undertaking under this section.
(3) The entity may withdraw or vary the undertaking at any time, but only with the consent of the Commissioner.
(4) The Commissioner may, by written notice given to the entity, cancel the undertaking.
(5) The Commissioner may publish the undertaking on the Commissioner’s website.
33F Enforcement of undertakings
(1) If:
(a) an entity gives an undertaking under section 33E; and
(b) the undertaking has not been withdrawn or cancelled; and
(c) the Commissioner considers that the entity has breached the undertaking;
the Commissioner may apply to the Federal Court or Federal Circuit Court for an order under subsection (2).
(2) If the court is satisfied that the entity has breached the undertaking, the court may make any or all of the following orders:
(a) an order directing the entity to comply with the undertaking;
(b) any order that the court considers appropriate directing the person to compensate any other person who has suffered loss or damage as a result of the breach;
(c) any other order that the court considers appropriate.
Division 4—Miscellaneous
34 Provisions relating to documents exempt under the Freedom of Information Act 1982
(1) The Commissioner shall not, in connection with the performance of the Commissioner’s functions, give to a person information as to the existence or non‑existence of a document where information as to the existence or non‑existence of that document would, if included in a document of an agency, cause the last‑mentioned document to be:
(a) an exempt document by virtue of section 33 or subsection 37(1) or 45A(1) of the Freedom of Information Act 1982; or
(b) an exempt document to the extent referred to in subsection 45A(2) or (3) of that Act.
(2) The Commissioner shall not, in connection with the performance of the Commissioner’s functions, give to a person information:
(a) about the contents of a document of an agency, or the contents of an official document of a Minister, being a document that is an exempt document; or
(b) about exempt matter contained in a document of an agency or in an official document of a Minister.
(3) An expression used in this section and in the Freedom of Information Act 1982 has the same meaning in this section as in that Act.
35 Direction where refusal or failure to amend exempt document
(1) Where:
(a) an application made under subsection 55(1) of the Freedom of Information Act 1982 for review of a decision under that Act refusing access to a document has been finally determined or otherwise disposed of;
(b) the period within which an appeal may be made to the Federal Court has expired or, if such an appeal has been instituted, the appeal has been determined;
(c) the effect of the review and any appeal is that access is not to be given to the document;
(d) the applicant has requested the agency concerned to amend the document;
(e) the applicant has complained to the Commissioner under this Act about the refusal or failure of the agency to amend the document;
(f) the Commissioner has, as a result of the complaint, recommended under subsection 30(3) of this Act that the agency amend the document, or amend a part of the document, to which the applicant has been refused access; and
(g) as at the end of 60 days after a copy of the report containing the recommendation was served on the agency, the Commissioner:
(i) still thinks that the agency should amend the document in a particular manner; and
(ii) is not satisfied that the agency has amended the document in that manner;
the Commissioner may direct the agency to add to the document an appropriate notation setting out particulars of the amendments of the document that the Commissioner thinks should be made.
(2) An agency shall comply with a direction given in accordance with subsection (1).
(3) In subsection (1), amend, in relation to a document, means amend by making a correction, deletion or addition.
(4) An expression used in this section and in the Freedom of Information Act 1982 has the same meaning in this section as in that Act.
35A Commissioner may recognise external dispute resolution schemes
(1) The Commissioner may, by written notice, recognise an external dispute resolution scheme:
(a) for an entity or a class of entities; or
(b) for a specified purpose.
(2) In considering whether to recognise an external dispute resolution scheme, the Commissioner must take the following matters into account:
(a) the accessibility of the scheme;
(b) the independence of the scheme;
(c) the fairness of the scheme;
(d) the accountability of the scheme;
(e) the efficiency of the scheme;
(f) the effectiveness of the scheme;
(g) any other matter the Commissioner considers relevant.
(3) The Commissioner may:
(a) specify a period for which the recognition of an external dispute resolution scheme is in force; and
(b) make the recognition of an external dispute resolution scheme subject to specified conditions, including conditions relating to the conduct of an independent review of the operation of the scheme; and
(c) vary or revoke:
(i) the recognition of an external dispute resolution scheme; or
(ii) the period for which the recognition is in force; or
(iii) a condition to which the recognition is subject.
(4) A notice under subsection (1) is not a legislative instrument.
Part V—Investigations etc.
Division 1A—Introduction
36A Guide to this Part
In general, this Part deals with complaints and investigations about acts or practices that may be an interference with the privacy of an individual.
An individual may complain to the Commissioner about an act or practice that may be an interference with the privacy of the individual. If a complaint is made, the Commissioner is required to investigate the act or practice except in certain circumstances.
The Commissioner may also, on his or her own initiative, investigate an act or practice that may be an interference with the privacy of an individual or a breach of Australian Privacy Principle 1.
The Commissioner has a range powers relating to the conduct of investigations including powers:
(a) to conciliate complaints; and
(b) to make preliminary inquiries of any person; and
(c) to require a person to give information or documents, or to attend a compulsory conference; and
(d) to transfer matters to an alternative complaint body in certain circumstances.
After an investigation, the Commissioner may make a determination in relation to the investigation. An entity to which a determination relates must comply with certain declarations included in the determination. Court proceedings may be commenced to enforce a determination.
Division 1—Investigation of complaints and investigations on the Commissioner’s initiative
36 Complaints
(1) An individual may complain to the Commissioner about an act or practice that may be an interference with the privacy of the individual.
(2) In the case of an act or practice that may be an interference with the privacy of 2 or more individuals, any one of those individuals may make a complaint under subsection (1) on behalf of all of the individuals.
(2A) In the case of a representative complaint, this section has effect subject to section 38.
(3) A complaint shall be in writing.
(4) It is the duty of:
(a) members of the staff of the Commissioner; and
(b) members of the staff of the Ombudsman who have had powers of the Commissioner delegated to them under section 99;
to provide appropriate assistance to a person who wishes to make a complaint and requires assistance to formulate the complaint.
(5) The complaint shall specify the respondent to the complaint.
(6) In the case of a complaint about an act or practice of an agency:
(a) if the agency is an individual or a body corporate, the agency shall be the respondent; and
(b) if the agency is an unincorporated body, the principal executive of the agency shall be the respondent.
(7) In the case of a complaint about an act or practice of an organisation, the organisation is the respondent.
Note: Sections 98A to 98C contain further rules about how this Part operates in relation to respondent organisations that are not legal persons.
(8) The respondent to a complaint about an act or practice described in subsection 13(2), (4) or (5), other than an act or practice of an agency or organisation, is the person or entity who engaged in the act or practice.
37 Principal executive of agency
The principal executive of an agency of a kind specified in column 1 of an item in the following table is the person specified in column 2 of the item:
|
Item
| Column 1
Agency | Column 2
Principal executive |
| 1 | Department | The Secretary of the Department |
| 2 | An unincorporated body, or a tribunal, referred to in paragraph (c) of the definition of agency in subsection 6(1) | The chief executive officer of the body or tribunal |
| 3 | A body referred to in paragraph (d) of the definition of agency in subsection 6(1) | The chief executive officer of the body |
| 4 | A federal court | The registrar or principal registrar of the court or the person occupying an equivalent office |
| 5 | The Australian Federal Police | The Commissioner of Police |
| 5A | A public sector agency (within the meaning of the Public Sector Management Act 2000 of Norfolk Island) | The Chief Executive Officer (within the meaning of the Public Sector Management Act 2000 of Norfolk Island) |
| 5B | An unincorporated body, or a tribunal, referred to in paragraph (c) of the definition of Norfolk Island agency in subsection 6(1) | The Chief Executive Officer (within the meaning of the Public Service Act 2014 of Norfolk Island) |
| 5C | A body referred to in paragraph (d) of the definition of Norfolk Island agency in subsection 6(1) | The Chief Executive Officer (within the meaning of the Public Service Act 2014 of Norfolk Island) |
| 5D | A court of Norfolk Island | The registrar or principal registrar of the court or the person occupying an equivalent office |
| 8 | The nominated AGHS company | The chief executive officer of the company |
| 9 | An eligible hearing service provider that is an individual | The individual |
| 10 | An eligible hearing service provider that is not an individual | The individual primarily responsible for the management of the eligible hearing service provider |
38 Conditions for making a representative complaint
(1) A representative complaint may be lodged under section 36 only if:
(a) the class members have complaints against the same person or entity; and
(b) all the complaints are in respect of, or arise out of, the same, similar or related circumstances; and
(c) all the complaints give rise to a substantial common issue of law or fact.
(2) A representative complaint made under section 36 must:
(a) describe or otherwise identify the class members; and
(b) specify the nature of the complaints made on behalf of the class members; and
(c) specify the nature of the relief sought; and
(d) specify the questions of law or fact that are common to the complaints of the class members.
In describing or otherwise identifying the class members, it is not necessary to name them or specify how many there are.
(3) A representative complaint may be lodged without the consent of class members.
38A Commissioner may determine that a complaint is not to continue as a representative complaint
(1) The Commissioner may, on application by the respondent or on his or her own initiative, determine that a complaint should no longer continue as a representative complaint.
(2) The Commissioner may only make such a determination if the Commissioner is satisfied that it is in the interests of justice to do so for any of the following reasons:
(a) the costs that would be incurred if the complaint were to continue as a representative complaint are likely to exceed the costs that would be incurred if each class member lodged a separate complaint;
(b) the representative complaint will not provide an efficient and effective means of dealing with the complaints of the class members;
(c) the complaint was not brought in good faith as a representative complaint;
(d) it is otherwise inappropriate that the complaints be pursued by means of a representative complaint.
(3) If the Commissioner makes such a determination:
(a) the complaint may be continued as a complaint by the complainant on his or her own behalf against the respondent; and
(b) on the application of a person who was a class member for the purposes of the former representative complaint, the Commissioner may join that person as a complainant to the complaint as continued under paragraph (a).
38B Additional rules applying to the determination of representative complaints
(1) The Commissioner may, on application by a class member, replace the complainant with another class member, where it appears to the Commissioner that the complainant is not able adequately to represent the interests of the class members.
(2) A class member may, by notice in writing to the Commissioner, withdraw from a representative complaint:
(a) if the complaint was lodged without the consent of the member—at any time; or
(b) otherwise—at any time before the Commissioner begins to hold an inquiry into the complaint.
Note: If a class member withdraws from a representative complaint that relates to a matter, the former member may make a complaint under section 36 that relates to the matter.
(3) The Commissioner may at any stage direct that notice of any matter be given to a class member or class members.
38C Amendment of representative complaints
If the Commissioner is satisfied that a complaint could be dealt with as a representative complaint if the class of persons on whose behalf the complaint is lodged is increased, reduced or otherwise altered, the Commissioner may amend the complaint so that the complaint can be dealt with as a representative complaint.
39 Class member for representative complaint not entitled to lodge individual complaint
A person who is a class member for a representative complaint is not entitled to lodge a complaint in respect of the same subject matter.
40 Investigations
(1) Subject to subsection (1A), the Commissioner shall investigate an act or practice if:
(a) the act or practice may be an interference with the privacy of an individual; and
(b) a complaint about the act or practice has been made under section 36.
(1A) The Commissioner must not investigate a complaint if the complainant did not complain to the respondent before making the complaint to the Commissioner under section 36. However, the Commissioner may decide to investigate the complaint if he or she considers that it was not appropriate for the complainant to complain to the respondent.
(1B) Subsection (1A) does not apply if the complaint is about an act or practice that may breach:
(a) section 20R, 20T, 21T or 21V (which are about access to, and correction of, credit reporting information etc.); or
(b) a provision of the registered CR code that relates to that section.
(2) The Commissioner may, on the Commissioner’s own initiative, investigate an act or practice if:
(a) the act or practice may be an interference with the privacy of an individual or a breach of Australian Privacy Principle 1; and
(b) the Commissioner thinks it is desirable that the act or practice be investigated.
(3) This section has effect subject to section 41.
40A Conciliation of complaints
(1) If:
(a) a complaint about an act or practice is made under section 36; and
(b) the Commissioner considers it is reasonably possible that the complaint may be conciliated successfully;
the Commissioner must make a reasonable attempt to conciliate the complaint.
(2) Subsection (1) does not apply if the Commissioner has decided under section 41 or 50 not to investigate, or not to investigate further, the act or practice.
(3) If the Commissioner is satisfied that there is no reasonable likelihood that the complaint will be resolved by conciliation, the Commissioner must, in writing, notify the complainant and respondent of that matter.
(4) If a notification is given under subsection (3), the Commissioner may decide not to investigate, or not to investigate further, the act or practice.
(5) Evidence of anything said or done in the course of the conciliation is not admissible in any hearing before the Commissioner, or in any legal proceedings, relating to complaint or the act or practice unless:
(a) the complainant and respondent otherwise agree; or
(b) the thing was said or done in furtherance of the commission of a fraud or an offence, or the commission of an act that renders a person liable to a civil penalty.
41 Commissioner may or must decide not to investigate etc. in certain circumstances
(1) The Commissioner may decide not to investigate, or not to investigate further, an act or practice about which a complaint has been made under section 36 if the Commissioner is satisfied that:
(a) the act or practice is not an interference with the privacy of an individual; or
(c) the complaint was made more than 12 months after the complainant became aware of the act or practice; or
(d) the complaint is frivolous, vexatious, misconceived, lacking in substance or not made in good faith; or
(da) an investigation, or further investigation, of the act or practice is not warranted having regard to all the circumstances; or
(db) the complainant has not responded, within the period specified by the Commissioner, to a request for information in relation to the complaint; or
(dc) the act or practice is being dealt with by a recognised external dispute resolution scheme; or
(dd) the act or practice would be more effectively or appropriately dealt with by a recognised external dispute resolution scheme; or
(e) the act or practice is the subject of an application under another Commonwealth law, or a State or Territory law, and the subject‑matter of the complaint has been, or is being, dealt with adequately under that law; or
(f) another Commonwealth law, or a State or Territory law, provides a more appropriate remedy for the act or practice that is the subject of the complaint.
(1A) The Commissioner must not investigate, or investigate further, an act or practice about which a complaint has been made under section 36 if the Commissioner is satisfied that the complainant has withdrawn the complaint.
(2) The Commissioner may decide not to investigate, or not to investigate further, an act or practice about which a complaint has been made under section 36 if the Commissioner is satisfied that the complainant has complained to the respondent about the act or practice and either:
(a) the respondent has dealt, or is dealing, adequately with the complaint; or
(b) the respondent has not yet had an adequate opportunity to deal with the complaint.
(3) The Commissioner may defer the investigation or further investigation of an act or practice about which a complaint has been made under section 36 if:
(a) an application has been made by the respondent for a determination under section 72 in relation to the act or practice; and
(b) the Commissioner is satisfied that the interests of persons affected by the act or practice would not be unreasonably prejudiced if the investigation or further investigation were deferred until the application had been disposed of.
42 Preliminary inquiries
(1) Where a complaint has been made to the Commissioner, the Commissioner may, for the purpose of determining:
(a) whether the Commissioner has power to investigate the matter to which the complaint relates; or
(b) whether the Commissioner may, in his or her discretion, decide not to investigate the matter;
make inquiries of the respondent or any other person.
(2) The Commissioner may make inquiries of any person for the purpose of determining whether to investigate an act or practice under subsection 40(2).
43 Conduct of investigations
(1) Before commencing an investigation of a matter to which a complaint relates, the Commissioner shall inform the respondent that the matter is to be investigated.
(1AA) Before commencing an investigation of an act or practice of a person or entity under subsection 40(2), the Commissioner must inform the person or entity that the act or practice is to be investigated.
(1A) Before starting to investigate an act done, or practice engaged in, by a contracted service provider for the purpose of providing (directly or indirectly) a service to an agency under a Commonwealth contract, the Commissioner must also inform the agency that the act or practice is to be investigated.
Note: See subsection 6(9) about provision of services to an agency.
(2) An investigation under this Division shall be conducted in such manner as the Commissioner thinks fit.
(3) The Commissioner may, for the purposes of an investigation, obtain information from such persons, and make such inquiries, as he or she thinks fit.
(4) The Commissioner may make a determination under section 52 in relation to an investigation under this Division without holding a hearing, if:
(a) it appears to the Commissioner that the matter to which the investigation relates can be adequately determined in the absence of:
(i) in the case of an investigation under subsection 40(1)—the complainant and respondent; or
(ii) otherwise—the person or entity that engaged in the act or practice that is being investigated; and
(b) the Commissioner is satisfied that there are no unusual circumstances that would warrant the Commissioner holding a hearing; and
(c) an application for a hearing has not been made under section 43A.
(7) Where, in connection with an investigation of a matter under this Division, the Commissioner proposes to hold a hearing, or proposes to make a requirement of a person under section 44, the Commissioner shall, if he or she has not previously informed the responsible Minister (if any) that the matter is being investigated, inform that Minister accordingly.
(8) The Commissioner may, either before or after the completion of an investigation under this Division, discuss any matter that is relevant to the investigation with a Minister concerned with the matter.
(8A) Subsection (8) does not allow the Commissioner to discuss a matter relevant to an investigation of a breach of the Australian Privacy Principles or a registered APP code with a Minister, unless the investigation is of an act done, or practice engaged in:
(a) by a contracted service provider for a Commonwealth contract; and
(b) for the purpose of providing a service to an agency to meet (directly or indirectly) an obligation under the contract.
(9) Where the Commissioner forms the opinion, either before or after completing an investigation under this Division, that there is evidence that an officer of an agency has been guilty of a breach of duty or of misconduct and that the evidence is, in all the circumstances, of sufficient force to justify the Commissioner doing so, the Commissioner shall bring the evidence to the notice of:
(a) an appropriate officer of an agency; or
(b) if the Commissioner thinks that there is no officer of an agency to whose notice the evidence may appropriately be drawn—an appropriate Minister.
43A Interested party may request a hearing
(1) An interested party in relation to an investigation under this Division may, in writing, request that the Commissioner hold a hearing before the Commissioner makes a determination under section 52 in relation to the investigation.
(2) If an interested party makes request under subsection (1), the Commissioner must:
(a) notify any other interested party of the request; and
(b) give all interested parties a reasonable opportunity to make a submission about the request; and
(c) decide whether or not to hold a hearing.
(3) In this section:
interested party in relation to an investigation means:
(a) in the case of an investigation under subsection 40(1)—the complainant or respondent; or
(b) otherwise—the person or entity that engaged in the act or practice that is being investigated.
44 Power to obtain information and documents
(1) If the Commissioner has reason to believe that a person has information or a document relevant to an investigation under this Division, the Commissioner may give to the person a written notice requiring the person:
(a) to give the information to the Commissioner in writing signed by the person or, in the case of a body corporate, by an officer of the body corporate; or
(b) to produce the document to the Commissioner.
(2) A notice given by the Commissioner under subsection (1) shall state:
(a) the place at which the information or document is to be given or produced to the Commissioner; and
(b) the time at which, or the period within which, the information or document is to be given or produced.
(2A) If documents are produced to the Commissioner in accordance with a requirement under subsection (1), the Commissioner:
(a) may take possession of, and may make copies of, or take extracts from, the documents; and
(b) may retain possession of the documents for any period that is necessary for the purposes of the investigation to which the documents relate; and
(c) during that period must permit a person who would be entitled to inspect any one or more of the documents if they were not in the Commissioner’s possession to inspect at all reasonable times any of the documents that the person would be so entitled to inspect.
(3) If the Commissioner has reason to believe that a person has information relevant to an investigation under this Division, the Commissioner may give to the person a written notice requiring the person to attend before the Commissioner at a time and place specified in the notice to answer questions relevant to the investigation.
(4) This section is subject to section 70 but it has effect regardless of any other enactment.
(5) A person is not liable to a penalty under the provisions of any other enactment because he or she gives information, produces a document or answers a question when required to do so under this Division.
45 Power to examine witnesses
(1) The Commissioner may administer an oath or affirmation to a person required under section 44 to attend before the Commissioner and may examine such a person on oath or affirmation.
(2) The oath or affirmation to be taken or made by a person for the purposes of this section is an oath or affirmation that the answers the person will give will be true.
46 Directions to persons to attend compulsory conference
(1) For the purposes of performing the Commissioner’s functions in relation to a complaint, the Commissioner may, by written notice, direct:
(a) the complainant;
(b) the respondent; and
(c) any other person who, in the opinion of the Commissioner, is likely to be able to provide information relevant to the matter to which the complaint relates or whose presence at the conference is, in the opinion of the Commissioner, likely to assist in connection with the performance of the Commissioner’s functions in relation to the complaint;
to attend, at a time and place specified in the notice, a conference presided over by the Commissioner.
(2) A person who has been directed to attend a conference and who:
(a) fails to attend as required by the direction; or
(b) fails to attend from day to day unless excused, or released from further attendance, by the Commissioner;
is guilty of an offence punishable on conviction:
(c) in the case of an individual—by a fine not exceeding $1,000 or imprisonment for a period not exceeding 6 months, or both; or
(d) in the case of a body corporate—by a fine not exceeding $5,000.
(2A) Subsection (2) does not apply if the person has a reasonable excuse.
Note: A defendant bears an evidential burden in relation to the matter in subsection (2A) (see subsection 13.3(3) of the Criminal Code).
(3) A person who has been directed under subsection (1) to attend a conference is entitled to be paid by the Commonwealth a reasonable sum for the person’s attendance at the conference.
(4) The Commissioner may, in a notice given to a person under subsection (1), require the person to produce such documents at the conference as are specified in the notice.
47 Conduct of compulsory conference
(1) The Commissioner may require a person attending a conference under this Division to produce a document.
(2) A conference under this Division shall be held in private and shall be conducted in such manner as the Commissioner thinks fit.
(3) A body of persons, whether corporate or unincorporate, that is directed under section 46 to attend a conference shall be deemed to attend if a member, officer or employee of that body attends on behalf of that body.
(4) Except with the consent of the Commissioner:
(a) an individual is not entitled to be represented at the conference by another person; and
(b) a body of persons, whether corporate or unincorporate, is not entitled to be represented at the conference by a person other than a member, officer or employee of that body.
48 Complainant and certain other persons to be informed of various matters
(1) Where the Commissioner decides not to investigate, or not to investigate further, a matter to which a complaint relates, the Commissioner shall, as soon as practicable and in such manner as the Commissioner thinks fit, inform the complainant and the respondent of the decision and of the reasons for the decision.
(2) If the Commissioner decides not to investigate (at all or further) an act done, or practice engaged in, by a contracted service provider for the purpose of providing (directly or indirectly) a service to an agency under a Commonwealth contract, the Commissioner must also inform the agency of the decision.
Note: See subsection 6(9) about provision of services to an agency.
49 Investigation under section 40 to cease if certain offences may have been committed
(1) Where, in the course of an investigation under section 40, the Commissioner forms the opinion that a tax file number offence, a healthcare identifier offence, an AML/CTF verification offence or a credit reporting offence may have been committed, the Commissioner shall:
(a) inform the Commissioner of Police or the Director of Public Prosecutions of that opinion;
(b) in the case of an investigation under subsection 40(1), give a copy of the complaint to the Commissioner of Police or the Director of Public Prosecutions, as the case may be; and
(c) subject to subsection (3), discontinue the investigation except to the extent that it concerns matters unconnected with the offence that the Commissioner believes may have been committed.
(2) If, after having been informed of the Commissioner’s opinion under paragraph (1)(a), the Commissioner of Police or the Director of Public Prosecutions, as the case may be, decides that the matter will not be, or will no longer be, the subject of proceedings for an offence, he or she shall give a written notice to that effect to the Commissioner.
(3) Upon receiving such a notice the Commissioner may continue the investigation discontinued under paragraph (1)(c).
(4) In subsection (1):
AML/CTF verification offence (short for anti‑money laundering and counter‑terrorism financing offence) means an offence against section 35H, 35J or 35K of the Anti‑Money Laundering and Counter‑Terrorism Financing Act 2006.
credit reporting offence means:
(a) an offence against subsection 20P(1), 21R(1) or (2), 24(1) or (2) or 24A(1) or (2); or
(b) an offence against section 6 of the Crimes Act 1914, or section 11.1, 11.4 or 11.5 of the Criminal Code, being an offence that relates to an offence referred to in paragraph (a) of this definition.
tax file number offence means:
(a) an offence against section 8WA or 8WB of the Taxation Administration Act 1953; or
(b) an offence against section 6 of the Crimes Act 1914, or section 11.1, 11.4 or 11.5 of the Criminal Code, being an offence that relates to an offence referred to in paragraph (a) of this definition.
49A Investigation under section 40 to cease if civil penalty provision under Personal Property Securities Act 2009 may have been contravened
(1) If, in the course of an investigation under section 40, the Commissioner forms the opinion that subsection 172(3) of the Personal Property Securities Act 2009 (civil penalty for searching otherwise than for authorised purposes) may have been contravened, the Commissioner must:
(a) inform the Registrar of Personal Property Securities under the Personal Property Securities Act 2009 of that opinion; and
(b) in the case of an investigation under subsection 40(1), give a copy of the complaint to the Registrar of Personal Property Securities; and
(c) discontinue the investigation except to the extent that it concerns matters unconnected with the contravention that the Commissioner believes may have taken place.
(2) The Registrar of Personal Property Securities must notify the Commissioner in writing if, after having been informed of the Commissioner’s opinion under paragraph (1)(a), the Registrar decides:
(a) not to apply for an order under section 222 of the Personal Property Securities Act 2009; or
(b) to discontinue a proceeding that is an application for an order under section 222 of that Act.
(3) Upon receiving a notice under subsection (2), the Commissioner may continue an investigation discontinued under paragraph (1)(c).
50 Reference of matters to other authorities
(1) In this section:
alternative complaint body means:
(a) the Australian Human Rights Commission; or
(b) the Ombudsman; or
(c) the Postal Industry Ombudsman; or
(d) the Overseas Students Ombudsman; or
(e) the Australian Public Service Commissioner; or
(g) a recognised external dispute resolution scheme.
Australian Human Rights Commission includes a person performing functions of that Commission.
Ombudsman means the Commonwealth Ombudsman.
(2) Where, before the Commissioner commences, or after the Commissioner has commenced, to investigate a matter to which a complaint relates, the Commissioner forms the opinion that:
(a) a complaint relating to that matter has been, or could have been, made by the complainant:
(i) to the Australian Human Rights Commission under Division 3 of Part II of the Australian Human Rights Commission Act 1986; or
(ii) to the Ombudsman under the Ombudsman Act 1976; or
(iia) to the Ombudsman under a particular Norfolk Island enactment; or
(iii) to the Postal Industry Ombudsman under the Ombudsman Act 1976; or
(iv) to the Overseas Students Ombudsman under the Ombudsman Act 1976; or
(v) to a recognised external dispute resolution scheme; or
(b) an application with respect to that matter has been, or could have been, made by the complainant to the Australian Public Service Commissioner under the Public Service Act 1999;
and that that matter could be more conveniently or effectively dealt with by the alternative complaint body, the Commissioner may decide not to investigate the matter, or not to investigate the matter further, as the case may be, and, if the Commissioner so decides, he or she shall:
(c) transfer the complaint to the alternative complaint body; and
(d) give notice in writing to the complainant stating that the complaint has been so transferred; and
(e) give to the alternative complaint body any information or documents that relate to the complaint and are in the possession, or under the control, of the Commissioner.
(3) A complaint transferred under subsection (2) shall be taken to be:
(a) a complaint made:
(i) to the Australian Human Rights Commission under Division 3 of Part II of the Australian Human Rights Commission Act 1986; or
(ii) to the Ombudsman under the Ombudsman Act 1976; or
(iia) to the Ombudsman under the Norfolk Island enactment concerned; or
(iii) to the Postal Industry Ombudsman under the Ombudsman Act 1976; or
(iv) to the Overseas Students Ombudsman under the Ombudsman Act 1976; or
(v) to the recognised external dispute resolution scheme; or
(b) an application made to the Australian Public Service Commissioner under the Public Service Act 1999;
as the case requires.
50A Substitution of respondent to complaint
(1) This section lets the Commissioner substitute an agency for an organisation as respondent to a complaint if:
(a) the organisation is a contracted service provider for a Commonwealth contract to provide services to the agency; and
(b) before the Commissioner makes a determination under section 52 in relation to the complaint, the organisation:
(i) dies or ceases to exist; or
(ii) becomes bankrupt or insolvent, commences to be wound up, applies to take the benefit of a law for the relief of bankrupt or insolvent debtors, compounds with creditors or makes an assignment of any property for the benefit of creditors.
(2) The Commissioner may amend the complaint to specify as a respondent to the complaint the agency or its principal executive, instead of the organisation.
Note 1: The complaint still relates to the act or practice of the organisation.
Note 2: The Commissioner may determine under section 53B that the determination applies in relation to an agency if the organisation has not complied with the determination.
(3) Before amending the complaint, the Commissioner must:
(a) give the agency a notice stating that the Commissioner proposes to amend the complaint and stating the reasons for the proposal; and
(b) give the agency an opportunity to appear before the Commissioner and to make oral and/or written submissions relating to the proposed amendment.
(4) If the Commissioner amends the complaint after starting to investigate it, the Commissioner is taken to have satisfied subsection 43(1A) in relation to the agency.
51 Effect of investigation by Auditor‑General
Where the Commissioner becomes aware that a matter being investigated by the Commissioner is, or is related to, a matter that is under investigation by the Auditor‑General, the Commissioner shall not, unless the Commissioner and Auditor‑General agree to the contrary, continue to investigate the matter until the investigation by the Auditor‑General has been completed.
Division 2—Determinations following investigation of complaints
52 Determination of the Commissioner
(1) After investigating a complaint, the Commissioner may:
(a) make a determination dismissing the complaint; or
(b) find the complaint substantiated and make a determination that includes one or more of the following:
(i) a declaration:
(A) where the principal executive of an agency is the respondent—that the agency has engaged in conduct constituting an interference with the privacy of an individual and must not repeat or continue such conduct; or
(B) in any other case—that the respondent has engaged in conduct constituting an interference with the privacy of an individual and must not repeat or continue such conduct;
(ia) a declaration that the respondent must take specified steps within a specified period to ensure that such conduct is not repeated or continued;
(ii) a declaration that the respondent must perform any reasonable act or course of conduct to redress any loss or damage suffered by the complainant;
(iii) a declaration that the complainant is entitled to a specified amount by way of compensation for any loss or damage suffered by reason of the act or practice the subject of the complaint;
(iv) a declaration that it would be inappropriate for any further action to be taken in the matter.
(1A) After investigating an act or practice of a person or entity under subsection 40(2), the Commissioner may make a determination that includes one or more of the following:
(a) a declaration that:
(i) the act or practice is an interference with the privacy of one or more individuals; and
(ii) the person or entity must not repeat or continue the act or practice;
(b) a declaration that the person or entity must take specified steps within a specified period to ensure that the act or practice is not repeated or continued;
(c) a declaration that the person or entity must perform any reasonable act or course of conduct to redress any loss or damage suffered by one or more of those individuals;
(d) a declaration that one or more of those individuals are entitled to a specified amount by way of compensation for any loss or damage suffered by reason of the act or practice;
(e) a declaration that it would be inappropriate for any further action to be taken in the matter.
(1AA) The steps specified by the Commissioner under subparagraph (1)(b)(ia) or paragraph (1A)(b) must be reasonable and appropriate.
(1AB) The loss or damage referred to in paragraph (1)(b) or subsection (1A) includes:
(a) injury to the feelings of the complainant or individual; and
(b) humiliation suffered by the complainant or individual.
(1B) A determination of the Commissioner under subsection (1) or (1A) is not binding or conclusive between any of the parties to the determination.
(2) The Commissioner shall, in a determination, state any findings of fact upon which the determination is based.
(3) In a determination under paragraph (1)(a) or (b) (other than a determination made on a representative complaint), the Commissioner may include a declaration that the complainant is entitled to a specified amount to reimburse the complainant for expenses reasonably incurred by the complainant in connection with the making of the complaint and the investigation of the complaint.
(3A) A determination under paragraph (1)(b) or subsection (1A) may include any order that the Commissioner considers necessary or appropriate.
(4) A determination by the Commissioner under subparagraph (1)(b)(iii) on a representative complaint:
(a) may provide for payment of specified amounts or of amounts worked out in a manner specified by the Commissioner; and
(b) if the Commissioner provides for payment in accordance with paragraph (a), must make provision for the payment of the money to the complainants concerned.
(5) If the Commissioner makes a determination under subparagraph (1)(b)(iii) on a representative complaint, the Commissioner may give such directions (if any) as he or she thinks just in relation to:
(a) the manner in which a class member is to establish his or her entitlement to the payment of an amount under the determination; and
(b) the manner for determining any dispute regarding the entitlement of a class member to the payment.
(6) In this section:
complainant, in relation to a representative complaint, means the class members.
53 Determination must identify the class members who are to be affected by the determination
A determination under section 52 on a representative complaint must describe or otherwise identify those of the class members who are to be affected by the determination.
53A Notice to be given to outsourcing agency
(1) If the Commissioner makes a determination that applies in relation to a contracted service provider for a Commonwealth contract, the Commissioner:
(a) must give a copy of the determination to each agency:
(i) to which services are or were to be provided under the contract; and
(ii) to which the Commissioner considers it appropriate to give a copy; and
(b) may give such an agency a written recommendation of any measures that the Commissioner considers appropriate.
(2) The Commissioner may give an agency a recommendation only after consulting the agency.
(3) An agency that receives a recommendation from the Commissioner must tell the Commissioner in writing of any action the agency proposes to take in relation to the recommendation. The agency must do so within 60 days of receiving the recommendation.
53B Substituting an agency for a contracted service provider
(1) This section applies if:
(a) a determination under section 52 applies in relation to a contracted service provider for a Commonwealth contract; and
(b) the determination includes:
(i) a declaration under subparagraph 52(1)(b)(iii) that the complainant is entitled to a specified amount by way of compensation; or
(ia) a declaration under paragraph 52(1A)(d) that one or more individuals are entitled to a specified amount by way of the compensation; or
(ii) a declaration under subsection 52(3) that the complainant is entitled to a specified amount by way of reimbursement; and
(c) at a particular time after the determination was made, the provider:
(i) dies or ceases to exist; or
(ii) becomes bankrupt or insolvent, commences to be wound up, applies to take the benefit of a law for the relief of bankrupt or insolvent debtors, compounds with creditors or makes an assignment of any property for the benefit of creditors; and
(d) at that time, the complainant or individuals had not been paid the whole or part of an amount referred to in paragraph (b).
(2) The Commissioner may determine in writing that the determination under section 52 instead applies in relation to a specified agency to which services were or were to be provided under the contract. The determination has effect according to its terms for the purposes of section 60.
Note: This means that the amount owed by the contracted service provider will be a debt due by the agency to the complainant or individuals.
(3) Before making a determination, the Commissioner must give the agency:
(a) a notice stating that the Commissioner proposes to make the determination and stating the reasons for the proposal; and
(b) an opportunity to appear before the Commissioner and to make oral and/or written submissions relating to the proposed determination.
Division 3—Enforcement
54 Application of Division
(1) This Division applies to a determination made under section 52 after the commencement of this Division, except where the determination applies in relation to an agency or the principal executive of an agency.
(2) In this section:
agency does not include the nominated AGHS company or an eligible hearing service provider.
55 Obligations of organisations and small business operators
If the determination applies in relation to an organisation or small business operator, the organisation or operator:
(a) must not repeat or continue conduct that is covered by a declaration included in the determination under sub‑subparagraph 52(1)(b)(i)(B) or paragraph 52(1A)(a); and
(b) must take the steps that are specified in a declaration included in the determination under subparagraph 52(1)(b)(ia) or paragraph 52(1A)(b) within the specified period; and
(c) must perform the act or course of conduct that is covered by a declaration included in the determination under subparagraph 52(1)(b)(ii) or paragraph 52(1A)(c).
55A Proceedings in the Federal Court or Federal Circuit Court to enforce a determination
(1) The following persons may commence proceedings in the Federal Court or the Federal Circuit Court for an order to enforce a determination:
(a) if the determination was made under subsection 52(1)—the complainant;
(b) the Commissioner.
(2) If the court is satisfied that the person or entity in relation to which the determination applies has engaged in conduct that constitutes an interference with the privacy of an individual, the court may make such orders (including a declaration of right) as it thinks fit.
(3) The court may, if it thinks fit, grant an interim injunction pending the determination of the proceedings.
(4) The court is not to require a person, as a condition of granting an interim injunction, to give an undertaking as to damages.
(5) The court is to deal by way of a hearing de novo with the question whether the person or entity in relation to which the determination applies has engaged in conduct that constitutes an interference with the privacy of an individual.
(6) Despite subsection (5), the court may receive any of the following as evidence in proceedings about a determination made by the Commissioner under section 52:
(a) a copy of the Commissioner’s written reasons for the determination;
(b) a copy of any document that was before the Commissioner;
(c) a copy of a record (including any tape recording) of any hearing before the Commissioner (including any oral submissions made).
(7A) In conducting a hearing and making an order under this section, the court is to have due regard to the objects of this Act.
(8) In this section:
complainant, in relation to a representative complaint, means any of the class members.
55B Evidentiary certificate
(1) The Commissioner may issue a written certificate setting out the findings of fact upon which the Commissioner based his or her determination that:
(a) a specified APP entity had breached an Australian Privacy Principle; or
(b) a specified APP entity had breached a registered APP code that binds the entity.
(3) In any proceedings under section 55A, a certificate under subsection (1) of this section is prima facie evidence of the facts found by the Commissioner and set out in the certificate. However, the certificate is not prima facie evidence of a finding that:
(a) a specified APP entity had breached an Australian Privacy Principle; or
(b) a specified APP entity had breached a registered APP code that binds the entity.
(4) A document purporting to be a certificate under subsection (1) must, unless the contrary is established, be taken to be a certificate and to have been properly given.
Division 4—Review and enforcement of determinations involving Commonwealth agencies
57 Application of Division
(1) This Division applies to a determination that is made under section 52 and that applies in relation to an agency or the principal executive of an agency.
(2) In this section:
agency does not include the nominated AGHS company or an eligible hearing service provider.
58 Obligations of agencies
If this Division applies to a determination and the determination applies in relation to an agency, the agency:
(a) must not repeat or continue conduct that is covered by a declaration included in the determination under subparagraph 52(1)(b)(i) or paragraph 52(1A)(a); and
(b) must take the steps that are specified in a declaration included in the determination under subparagraph 52(1)(b)(ia) or paragraph 52(1A)(b) within the specified period; and
(c) must perform the act or course of conduct that is covered by a declaration included in the determination under subparagraph 52(1)(b)(ii) or paragraph 52(1A)(c).
59 Obligations of principal executive of agency
If this Division applies to a determination and the determination applies in relation to the principal executive of an agency, the principal executive must take all such steps as are reasonably within his or her power to ensure:
(a) that the terms of the determination are brought to the notice of all members, officers and employees of the agency whose duties are such that they may engage in conduct of the kind to which the determination relates; and
(b) that no member, officer or employee of the agency repeats or continues conduct that is covered by a declaration included in the determination under subparagraph 52(1)(b)(i) or paragraph 52(1A)(a); and
(ba) that the steps specified in a declaration included in the determination under subparagraph 52(1)(b)(ia) or paragraph 52(1A)(b) are taken within the specified period; and
(c) the performance of any act or course of conduct that is covered by a declaration included in the determination under subparagraph 52(1)(b)(ii) or paragraph 52(1A)(c).
60 Compensation and expenses
(1) If a determination to which this Division applies includes a declaration of the kind referred to in subparagraph 52(1)(b)(iii), paragraph 52(1A)(d) or subsection 52(3), the complainant or individual is entitled to be paid the amount specified in the declaration.
(2) If the determination applies in relation to an agency that has the capacity to sue and be sued, the amount is recoverable as a debt due by the agency to the complainant or individual. In any other case, the amount is recoverable as a debt due by the Commonwealth to the complainant or individual.
(2B) If a determination relates to a Norfolk Island agency, the reference in subsection (2) to the Commonwealth is to be read as a reference to Norfolk Island.
(3) In this section:
complainant, in relation to a representative complaint, means a class member.
62 Enforcement of determination against an agency
(1) If an agency fails to comply with section 58, an application may be made to the Federal Court or the Federal Circuit Court for an order directing the agency to comply.
(2) If the principal executive of an agency fails to comply with section 59, an application may be made to the Federal Court or the Federal Circuit Court for an order directing the principal executive to comply.
(3) The application may be made by:
(a) if the determination was made under subsection 52(1)—the complainant; or
(b) the Commissioner.
(4) On an application under this section, the court may make such other orders as it thinks fit with a view to securing compliance by the agency or principal executive.
(5) An application may not be made under this section in relation to a determination under section 52 until:
(a) the time has expired for making an application under section 96 for review of the determination; or
(b) if such an application is made, the decision of the Administrative Appeals Tribunal on the application has come into operation.
(6) In this section:
complainant, in relation to a representative complaint, means a class member.
Division 5—Miscellaneous
63 Legal assistance
(1) If:
(a) the Commissioner has dismissed a file number complaint; and
(b) the respondent to the complaint is not an agency or the principal executive of an agency;
the respondent may apply to the Attorney‑General for assistance under this section.
(2) A person who:
(a) has commenced or proposes to commence proceedings in the Federal Court or the Federal Circuit Court under section 55; or
(b) has engaged in conduct or is alleged to have engaged in conduct in respect of which proceedings have been commenced in the Federal Court or the Federal Circuit Court under section 55;
may apply to the Attorney‑General for the provision of assistance under this section in respect of the proceedings.
(2A) Subsection (2) does not permit an application relating to proceedings under section 55A to enforce a determination relating to a code complaint or an APP complaint.
(3) If the Attorney‑General is satisfied that in all the circumstances it is reasonable to grant an application made under this section, he or she may authorise the provision by the Commonwealth to the applicant of:
(a) in the case of an application under subsection (1)—such financial assistance in connection with the investigation of the complaint as the Attorney‑General determines; or
(b) in the case of an application under subsection (2)—such legal or financial assistance in respect of the proceeding as the Attorney‑General determines.
(4) An authorisation under subsection (3) may be made subject to such conditions (if any) as the Attorney‑General determines.
(5) In considering an application made under this section, the Attorney‑General must have regard to any hardship to the applicant that refusal of the application would involve.
64 Commissioner etc. not to be sued
Neither the Commissioner nor a person acting under his or her direction or authority is liable to an action, suit or proceeding in relation to an act done or omitted to be done in good faith in the exercise or purported exercise of any power or authority conferred by this Act.
65 Failure to attend etc. before Commissioner
(1) A person shall not:
(a) refuse or fail to attend before the Commissioner; or
(b) refuse or fail to be sworn or make an affirmation;
when so required under this Act.
Penalty: $2,000 or imprisonment for 12 months, or both.
(2) Subsection (1) does not apply if the person has a reasonable excuse.
Note: A defendant bears an evidential burden in relation to the matter in subsection (2) (see subsection 13.3(3) of the Criminal Code).
(3) A person shall not furnish information or make a statement to the Commissioner knowing that it is false or misleading in a material particular.
Penalty: $2,000 or imprisonment for 12 months, or both.
66 Failure to give information etc.
(1) A person shall not refuse or fail:
(a) to give information; or
(b) to answer a question or produce a document or record;
when so required under this Act.
Penalty:
(a) in the case of an individual—$2,000 or imprisonment for 12 months, or both; or
(b) in the case of a body corporate—$10,000.
(1A) For the purposes of subsection (1B), a journalist has a reasonable excuse if giving the information, answering the question or producing the document or record would tend to reveal the identity of a person who gave information or a document or record to the journalist in confidence.
(1B) Subsection (1) does not apply if the person has a reasonable excuse.
Note: A defendant bears an evidential burden in relation to the matter in subsection (1B) (see subsection 13.3(3) of the Criminal Code).
(2) For the purposes of subsections (3) to (11) (inclusive):
document includes a record.
information includes an answer to a question.
(3) Subject to subsections (4), (7) and (10), it is a reasonable excuse for the purposes of subsection (1B) for an individual:
(a) to refuse or fail to give information when so required under this Act; or
(b) to refuse or fail to produce a document when so required under this Act;
that giving the information, or producing the document, as the case may be, might tend to incriminate the individual or make the individual liable to forfeiture or a penalty.
(4) Subsection (3) does not apply in relation to a failure or refusal by an individual to give information, or to produce a document, on the ground that giving the information or producing the document might tend to prove his or her guilt of an offence against, or make him or her liable to forfeiture or a penalty under, a law of the Commonwealth or of a Territory, if the Director of Public Prosecutions has given the individual a written undertaking under subsection (5).
(5) An undertaking by the Director of Public Prosecutions shall:
(a) be an undertaking that:
(i) information given, or a document produced, by the individual; or
(ii) any information or document obtained as a direct or indirect consequence of the giving of the information, or the production of the document;
will not be used in evidence in any proceedings for an offence against a law of the Commonwealth or of a Territory, or in any disciplinary proceedings, against the individual, other than proceedings in respect of the falsity of evidence given by the individual;
(b) state that, in the opinion of the Director of Public Prosecutions, there are special reasons why, in the public interest, the information or document should be available to the Commissioner; and
(c) state the general nature of those reasons.
(6) The Commissioner may recommend to the Director of Public Prosecutions that an individual who has been, or is to be, required under this Act to give information or produce a document be given an undertaking under subsection (5).
(7) Subsection (3) does not apply in relation to a failure or refusal by an individual to give information, or to produce a document, on the ground that giving the information or producing the document might tend to prove his or her guilt of an offence against, or make him or her liable to forfeiture or a penalty under, a law of a State, if the Attorney‑General of the State, or a person authorised by that Attorney‑General (being the person holding the office of Director of Public Prosecutions, or a similar office, of the State) has given the individual a written undertaking under subsection (8).
(8) An undertaking by the Attorney‑General of the State, or authorised person, shall:
(a) be an undertaking that:
(i) information given, or a document produced, by the individual; or
(ii) any information or document obtained as a direct or indirect consequence of the giving of the information, or the production of the document;
will not be used in evidence in any proceedings for an offence against a law of the State, or in any disciplinary proceedings, against the individual, other than proceedings in respect of the falsity of evidence given by the individual;
(b) state that, in the opinion of the person giving the undertaking, there are special reasons why, in the public interest, the information or document should be available to the Commissioner; and
(c) state the general nature of those reasons.
(9) The Commissioner may recommend to the Attorney‑General of a State that an individual who has been, or is to be, required under this Act to give information or produce a document be given an undertaking under subsection (8).
(10) For the purposes of subsection (1B):
(a) it is not a reasonable excuse for a body corporate to refuse or fail to produce a document that production of the document might tend to incriminate the body corporate or make it liable to forfeiture or a penalty; and
(b) it is not a reasonable excuse for an individual to refuse or fail to produce a document that is, or forms part of, a record of an existing or past business (not being, if the individual is or has been an employee, a document that sets out details of earnings received by the individual in respect of his or her employment and does not set out any other information) that production of the document might tend to incriminate the individual or make the individual liable to forfeiture or a penalty.
(11) Subsections (4), (7) and (10) do not apply where proceedings, in respect of which giving information or producing a document might tend to incriminate an individual or make an individual liable to forfeiture or a penalty, have been commenced against the individual and have not been finally dealt with by a court or otherwise disposed of.
67 Protection from civil actions
Civil proceedings do not lie against a person in respect of loss, damage or injury of any kind suffered by another person because of any of the following acts done in good faith:
(a) the making of a complaint under this Act;
(b) the making of a statement to, or the giving of a document or information to, the Commissioner, whether or not pursuant to a requirement under section 44.
68 Power to enter premises
(1) Subject to subsection (3), for the purposes of the performance by the Commissioner of his or her functions under this Act, a person authorised by the Commissioner in writing for the purposes of this section may, at any reasonable time of the day, enter premises occupied by an agency, an organisation, a file number recipient, a credit reporting body or a credit provider and inspect any documents that are kept at those premises and that are relevant to the performance of those functions, other than documents in respect of which the Attorney‑General has furnished a certificate under subsection 70(1) or (2).
(1A) The Commissioner may authorise a person only while the person is a member of the staff assisting the Commissioner.
(2) The occupier or person in charge of the premises shall provide the authorised person with all reasonable facilities and assistance for the effective exercise of the authorised person’s powers under subsection (1).
(3) A person shall not enter under subsection (1) premises other than premises that are occupied by an agency unless:
(a) the occupier of the premises has consented to the person entering the premises; or
(b) the person is authorised, pursuant to a warrant issued under subsection (4), to enter the premises.
(3A) Before obtaining the consent, the authorised person must inform the occupier or person in charge that he or she may refuse to consent.
(3B) An entry by an authorised person with the consent of the occupier or person in charge is not lawful if the consent was not voluntary.
(3C) The authorised person may not enter premises (other than premises occupied by an agency) if:
(a) the occupant or person in charge asks the authorised person to produce his or her identity card; and
(b) the authorised person does not produce it.
(3D) If an authorised person is on premises with the consent of the occupier or person in charge, the authorised person must leave the premises if the occupier or person in charge asks the authorised person to do so.
(4) If, on an application made by a person authorised by the Commissioner under subsection (1), a Magistrate is satisfied, by information on oath, that it is reasonably necessary, for the purposes of the performance by the Commissioner of his or her functions under this Act, that the person be empowered to enter the premises, the Magistrate may issue a warrant authorising the person, with such assistance as the person thinks necessary, to enter the premises, if necessary by force, for the purpose of exercising those powers.
(5) A warrant issued under subsection (4) shall state:
(a) whether entry is authorised to be made at any time of the day or during specified hours of the day; and
(b) a day, not being later than one month after the day on which the warrant was issued, at the end of which the warrant ceases to have effect.
(6) Nothing in subsection (1) restricts the operation of any other provision of this Part.
68A Identity cards
(1) The Commissioner must issue to a person authorised for the purposes of section 68 an identity card in the form approved by the Commissioner. The identity card must contain a recent photograph of the authorised person.
(2) As soon as practicable after the person ceases to be authorised, he or she must return the identity card to the Commissioner.
(3) A person must not contravene subsection (2).
Penalty: 1 penalty unit.
70 Certain documents and information not required to be disclosed
(1) Where the Attorney‑General furnishes to the Commissioner a certificate certifying that the giving to the Commissioner of information concerning a specified matter (including the giving of information in answer to a question), or the production to the Commissioner of a specified document or other record, would be contrary to the public interest because it would:
(a) prejudice the security, de